Mövenpick Hotel And Convention Centre Klia 5 星

客户意见评级 (ALL 评级) 4.4/5 2,700 评论

Mövenpick Hotel And Convention Centre Klia - Image 1
Mövenpick Hotel And Convention Centre Klia - Image 2
Mövenpick Hotel And Convention Centre Klia - Image 3
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描述

酒店其他优惠

  • Convenient daily airport transfers and pre-bookable shuttle service are available.

  • Muslim-friendly hotel serving delectable non-alcoholic food and beverages.

  • Kids' club and outdoor play area

  • Choice of family and female swimming pool for guests

  • Close to Kuala Lumpur International Airport KLIA1 and KLIA2 terminals

我们的客房

预订此酒店
客房 1

酒店位置

Mövenpick Hotel And Convention Centre Klia

Kompleks TH Sepang, Jalan Masjid KLIA, Sepang
64000 Selangor Darul Ehsan
Malaysia

GPS:2.78842, 101.678655

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,700 评论

TripAdvisor 评级  3.5/5  245 评论

Things to be aware of.

Tripadvisor 评级 3.0/5

GGW1 经 TripAdvisor 认证的评论

Busy, smelly, noisy hotel

Tripadvisor 评级 2.0/5

Dannyboy83 家庭住宿 - 经 TripAdvisor 认证的评论

Movenpick Malaysia with Pathetic Customer Service Approach.

Tripadvisor 评级 1.0/5

Jubiana B Solo travel - 经 TripAdvisor 认证的评论

Dear Ms Jubiana, Warm greetings from Mövenpick Hotel & Convention Centre KLIA. Thank you for taking the time to share your recent experience with us. We truly regret to hear of your disappointment and the inconvenience you encountered, and we would like to sincerely address your concerns. Please allow us to clarify that your initial request for cancellation was received and responded to in a timely manner by our Loyalty team. As your booking was made through a third-party platform (Agoda), the reservation was subject to the terms and conditions outlined by that provider, including their cancellation policy. Our Reservation Manager subsequently followed up with an official email explaining this and confirming the steps taken in accordance with those policies. That said, we genuinely understand your circumstances and the challenges you faced during your travels. As a gesture of goodwill and with the intention to support you despite the booking terms, our team agreed to process the cancellation for the second booking from our side. This decision was made with the utmost consideration and empathy for your situation, even though we were not obligated to do so based on the original terms of your booking. We truly regret that our efforts to assist may not have met your expectations, and we are sorry if our communication came across as unsupportive. At Mövenpick, we remain committed to providing warm and attentive service to all our guests, and your feedback is invaluable in helping us continue to improve. Should your travels bring you back to Malaysia in the future, we would greatly appreciate the opportunity to welcome you and restore your confidence in our service. Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Excellent service

Tripadvisor 评级 5.0/5

clumsybunny Solo travel - 经 TripAdvisor 认证的评论

Dear Our Distinguished Platinum Guest, Warmest greetings from Mövenpick Hotel & Convention Centre KLIA. Thank you sincerely for sharing such a thoughtful and uplifting review of your recent stay with us. It brings us immense joy to know that our team was able to support you during your layover and make your short visit a memorable one. Your kind words about the assistance provided by Aqilah, the thoughtful follow-up by Loyalty Manager , the smooth shuttle arrangement, and the genuine hospitality extended by Saif Danial and Ammar Harith truly mean a lot to all of us. At Mövenpick, we are passionate about delivering personalized experiences and ensuring our guests feel well cared for from the very beginning until the end of their stay. Your experience reflects the dedication and attention to detail our team strives to uphold each day. It was truly a pleasure to have you with us, and we very much look forward to the opportunity of welcoming you again in the near future. Until then, thank you once again for your trust and for being a valued Accor Platinum member. Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

近機場,但接送服務班次太少,有等於無

客户意见评级 2.5/5

Clive 朋友住宿 - 所有已确认评论

尊敬的貴賓,您好 Clive , 感謝您選擇入住 Mövenpick Hotel & Convention Centre KLIA,並撥冗分享您的寶貴意見。首先,我們對於此次未能完全達到您對白金會員應有禮遇的期望,致上最誠摯的歉意。 有關接駁車服務的安排,我們理解您的不便。酒店目前依照固定班次運營(上午每小時一班,下午起為每兩小時一班),但我們已將您的反饋反映給相關部門,並會重新評估班次安排,以期為賓客提供更靈活便捷的選擇。 針對您身為 Accor Live Limitless 白金會員所提及的福利體驗不足,我們深感抱歉。雖然我們為您升等了房型,但我們了解您期望能感受到更多尊崇與差異化的服務。我們會強化團隊對會員禮遇的執行與關注,以體現對忠誠會員的尊重與感謝。 關於早餐品質與品項方面的回饋,我們亦已轉達給餐飲部門,並會著手檢討與改善,提升整體餐飲體驗。 至於您想保留房卡作紀念的要求,酒店一般為了重複使用與環保政策,會回收房卡。但我們非常理解您的心情,未來若您有此需求,歡迎提前告知,我們將盡力安排一張作為紀念。 感謝您作為 Accor 品牌的忠實支持者,我們誠摯希望未來仍有機會再次歡迎您的蒞臨,並為您帶來更優質、貼心的住宿體驗。 謹此致意, Sangar Gopal 賓客服務經理 Mövenpick Hotel & Convention Centre KLIA 📧 sa… | ☎️ +60…

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其他网络用户评价我们的酒店

  • 1,915 评论 8.6/10 位置
  • 2,403 评论 7.6/10 房间
  • 2,238 评论 8.3/10 服务
  • 142 评论 3.1/10 上网
  • 975 评论 6.6/10 清洁度
  • 810 评论 7.7/10 设施
  • 807 评论 8.7/10 早餐
  • 149 评论 1.5/10 酒吧和饮品

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