Anwar Al Madinah Mövenpick 5 Sterne

Note Kundenmeinungen (Bewertung ALL) 3.6/5 990 Bewertungen

Bestpreisgarantie
Anwar Al Madinah Mövenpick - Image 1
Anwar Al Madinah Mövenpick - Image 2
Anwar Al Madinah Mövenpick - Image 3
Anwar Al Madinah Mövenpick - Image 4
Central Zone, Al Khalidiya, PO Box 41340, 42311 MEDINA AL-MUNAWARA, Saudi-Arabien

Beschreibung

Hotel-Extras

  • In der Nähe der Prophetenmoschee

  • Dem Eingang für Damen zum Gebetsraum am nächsten gelegenes Hotel

  • Direkt mit dem Einkaufszentrum verbunden

  • Umfangreiche Einrichtungen für Familien, Einzelreisende und Gruppen

  • In der Nähe des Flughafens

Unsere Unterkünfte

Lage des Hotels

Anwar Al Madinah Mövenpick

Central Zone, Al Khalidiya, PO Box 41340
42311 MEDINA AL-MUNAWARA
Saudi-Arabien

GPS:24.471719, 39.607736

Tel
Fax +966 14 818 2000

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Parkplatz
  • Restaurant
  • Rollstuhlgängig
  • WLAN
  • Klimaanlage
  • Frühstück
  • Konferenzräume
  • 100 % Nichtraucherhotel
  • Zimmerservice

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  3.6/5  990 Bewertungen

TripAdvisor-Gesamtwertung  3.7/5  2.175 Bewertungen

Average Hotel - unhelpful reservation / front of house staff

Note Tripadvisor 2.0/5

AsimL Zertifizierte TripAdvisor Bewertung

The general theme of other reviews is correct so will not add much more to those - great location, great breakfast variety but poor, dated and un refurbished rooms (I was apparently upgraded to a superior room, but if that was superior I dread to think what a basic room is like!) Biggest issue I had was changing my fully flexible reservation and lack of cooperation from hotel staff. Emailed 6 days before arrival to request shortening by 1 night. Received no reply so chased again the day before. Asst Reservation Manager replied to say he could not change, and to contact Accor. I wrote to Accor who sent me back to the hotel. No response thereafter. Therefore ended up paying £200 for an extra night I didn’t need to stay. Having posted in online forums I am told ACCOR bookings can only be cancelled online, not amended - only hotels can amend but Movenpick Anwar Al Madinah doesn’t wish to do so. Therefore, my suggestion is to make multiple flexible bookings of varying lengths and cancel the ones you don’t need a few days before arrival if there is any chance of a change in dates (mine was due to a Saudia flight time change) and don’t expect much from the hotel or its back office staff. Nor were any of my ALL Accor Gold benefits provided (except perhaps the room upgrade above). Dar al Iman Intercontinental which is next door (where my parents stayed) is a far better experience - better rooms, much better staff, marginally closer to haram.

Poor customer Service

Note Tripadvisor 1.0/5

Hanna B Zertifizierte TripAdvisor Bewertung

We stayed form 25th-30th April 2025 We had an awful experience. The hotel cancelled our room key card three times saying we had not paid. Our agent contacted them and then they would reinstate the card. The staff were very rude especially Ryan. When we expressed our disappointment and said we wish to complain we were told to do what we want! Shocking attitudes and behaviour of reception staff. When we were going to checkout they disabled the room safe which had our travel documents ie passports etc... Our driver was waiting outside the hotel to take us to madina airport and Ryan told us they had only one maintenance staff who could open the safe. We waited over one hour for maintenance to arrive, open safe and release our travel document. We were in total panic, extremely distressed and they could not careless. Overall the hotel was nothing special. Breakfast was nice. Staff need to be trained to deal with customers politely and not turn their faces or fob them off. I will never use Al Anwar Movenpick again and don’t recommend it either.

ear Hanna B, Thank you for sharing your feedback regarding your recent stay at Anwar Al Madinah Mövenpick Hotel. We sincerely apologize for the inconveniences you encountered during your time with us. It is disappointing to hear about the issues related to your room key card and the experience you had with our reception staff. We strive to provide a welcoming environment, and we regret that our service did not meet your expectations. Additionally, we understand the distress caused by the delay in accessing your travel documents, and we appreciate your patience in this matter. Your comments regarding staff training are noted, as we are committed to continuously improving our guest experience. We value your feedback and will ensure it is addressed with our team to enhance our service standards for future guests. We hope you will reconsider your decision and give us another opportunity to provide you with a better experience in the future. Best regards, Anwar Al Madinah Mövenpick Hotel

Not a star hotel

Note Tripadvisor 3.0/5

mndamudi Familie - Zertifizierte TripAdvisor Bewertung

Certainty it wasn't 5Star hotel. Bedding was not clean, bathroom was tiny. No coffee machine. TV was not working, despite complaints no one showed up. Toiletries was incomplete. Side table of bed was missing. Only good thing was, their breakfast and very near to Haram.

Hello * mndamudi* We feel sorry for how your experience with us went. We completely understand how you feel. Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. Kindly send us your contact information and we will contract you as soon as possible We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

AL ANWAR MOVENPICK - Terrible Hotel

Note Tripadvisor 1.0/5

Zora M Zertifizierte TripAdvisor Bewertung

5 star!!! WHAT A JOKE. Who has graded this hotel 5 star, the accreditation body should be questioned as this rating is grossly misleading! The initial room alloted to us was a tiny room with 4 beds literally shoved into the room with minimal space for bags and movement, wet carpets and a DISGUSTING kitchen with tape on a very filthy fridge coupled with mould. The bedding was dirty, with stains on the duvet covers. After numerous visits to the Duty Manager we were were shown other rooms these too were all disgusting!! R9k later we upgraded to a room in the Haram Tower B....still what a disappointment. Here the shower does not work well, a disgusting kitchen that we refuse to step into!!! Housekeeping is EXCEPTIONALLY sloppy. Our room has not been vaccumed even once in the 5 days that we are here. There is a horrible smell that lingers in the corridors and bathrooms. I now sit in this beautiful land of Madina with a family who are all really sick, confined to this filthy room. We had a doctor come see us yesterday that cost us R12k. I wouldn't be surprised if us being so sick is attributable to this disgusting room that we are staying in. The duty manger was uninterested, I almost felt like I was begging for a service that I paid for, being asked to come through timeously. The only helpful person at the reception desk was a young man called Reyhaan. Our stay in Makkah was amazing, we stayed at Hyatt Regency, and that is definitely 5 star. My 9 year old asked me this morning...mum when we come for Umrah, do we have to stay in Madinah....this is when my heart broke into a million pieces......we bring our children to this beautiful land to strengthen their love for our honorable Prophet, and bad experiences lead them to ask questions like this!!!! Management of Movenpick your poor service does not just leave unhappy guests, it scars people and more importantly our children!!! We spend lots of money to stay "5 star"!!!! Yes location is great, question is...with the low standards in hygiene are you going to be able to even go to the musjid or are you going to be confined to your room. MOVENPICK IS NOT 5 STAR IN MY OPINION!

Hello * Zoram964* We feel sorry for how your experience with us went. We completely understand how you feel. Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. Kindly send us your contact information and we will contract you as soon as possible We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

Missold, definitely not 5*

Note Tripadvisor 1.0/5

Remashaheen Zertifizierte TripAdvisor Bewertung

Here currently with family and we have 5 rooms. Every single room has something wrong with it. Hotel looks like it hasn’t been maintained since it was built. Hotel staff are extremely rude, especially duty manager. Awful awful hotel. Don’t waste your money. Not met a single person so far in the hotel that isn’t complaining

We're sorry to hear that your experience with us did not meet your expectations. We truly value your feedback and want to assure you that we will carefully look into the issues you raised to prevent them from happening again. We promise to do everything we can to ensure your next visit aligns with your expectations. We look forward to the opportunity to serve you again and provide the level of service you deserve

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Preis ab, für 1 Nacht für 1 Person in der jeweiligen Zimmerkategorie in der Nähe des Preises, ohne Zusatzleistungen, ohne Frühstück. Dieser entspricht dem niedrigsten öffentlichen Preis inklusive aller Steuern (Bei der Ankunft im Hotel können entsprechend den geltenden lokalen Vorschriften bestimmte Steuern anfallen (z.B. Kurtaxe).) für die betreffende Unterkunft, der heute auf der Website https://all.accor.com/ für einen Aufenthalt mit einer Übernachtung in den nächsten 20 Tagen gefunden wurde. Variabel je nach Zeitraum und Verfügbarkeit. Der Preis wird erst zum Zeitpunkt der Buchung garantiert. Jede Buchung (im Ausland) ist in der Währung des Landes zu zahlen, in dem sich das Hotel befindet. Es wird nur der bei der Buchung bestätigte Betrag in der Währung des Landes, in dem sich das Hotel befindet, garantiert. Sie können sich eine geschätzte Umrechnung in Ihre Währung anzeigen lassen, diese ist jedoch nicht vertraglich bindend. Bei der Zahlung kann Ihre Bank Ihnen Bankgebühren und/oder Wechselgebühren in Rechnung stellen.