Mövenpick Jumeirah Beach

Dear Mr. V., Please allow me to reply in English. Thank you so much for taking the time to reply to our online survey following your recent stay with us! I am so glad to read you had such a great visit. Thank you also for acknowledging the level of service provided by our team members and for recognizing the additional efforts with regards to hygiene and cleanliness in our hotel. We certainly look forward of having the opportunity to welcome you back soon to our hotel! Warm regards, Alix Loyer Front Office Manager

Dear Mr. and Mrs. V., Please allow me to reply in English. Thank you for taking the time to review us following your recent stay with us. I am truly sorry to hear that you were disturbed by noise from the neighboring site. Although this is something beyond our control, we too are looking forward to the completion of the works. We have clearly informed all of our partners of the ongoing works, and it is listed on our website under the “Need to Know” section. I am sorry this was not brought to your attention. I have noted as well your comments in regards to our Business Center and our IT teams have been informed accordingly so that we can immediately take action to avoid any further inconvenience for our guests. I would like to clarify as well on this occasion that due to local regulations, internet calls via Facebook or Whatsapp for example are unfortunately not available when in UAE, I am sorry to read this impacted your experience as we are strictly following local authorities protocol and regulations. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back soon to our hotel without the above experience. Warm regards, Alix Loyer Front Office Manager

Dear Mr. G., Please allow me to reply in English. Thank you for taking the time to share your feedback following your recent stay with us. I am sorry to read that your stay with us was not up to your expectations. Thank you for acknowledging the level of service provided by our teams especially our Security team, I am glad to read you enjoyed our location and the friendliness of our team members. I was curious to read about your comment of food variety in our restaurant because this is an area for which we are well recognized for our high quality, variety of dishes and service. As in any five star hotel, if you have any special food requests, all you have to do is ask and we will happily accommodate your needs. I will personally forward your feedback to respective Managers, as I can see there is an opportunity to offer some additional training in service for our colleagues We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel without above experience. Kind Regards, Alix Loyer Front Office Manager

Dear 575riay, Please allow me to reply in English. Thank you for taking the time to review us following your recent stay. I am delighted to hear that your enjoyed your stay with us and that you found our hotel clean. I also would like to thank you for acknowledging the level of service provided by our team members, especially Bristi, Rai, Alfred, lifeguards and housekeeping team members. I am happy to hear that our team took good care of you and your family. Thank you for recommending us. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel. Sincerely, Amery Burleigh General Manager

Dear rosand640, Please allow me to reply in English. Thank you for taking the time to review us following your recent stay. I am so happy to hear that you had a nice stay with us and that you found our rooms clean and spacious. Thank you also for acknowledging the level of service provided by our team members, especially Mostafa and Anastasiia. I will personally share your feedback with them. Thank you for recommending us. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel. Thank you again. Warm regards, Amery Burleigh General Manager