Dear Mr. F., Please allow me to reply in English. Thank you for taking the time to share your feedback. I am genuinely sorry you had such an impression of our security team. I will however, speak personally to their manager to ensure such an incident will not happen again. Masks are officially required by the government with fines for non-compliance, so our teams are trying to protect our guests and staff from fines as well. Cameras are linked directly the police, so many of our Eastern European guests who refuse to wear masks have arrived at the airport on departure only to find AED3,000 fines waiting for them, payable before departure. I hope you can see the positive side of a difficult situation. We look forward to welcoming you back in the future when face masks will be a thing of the past and you will see the warmth and care from our team for every guest. Thank you again. Warm regards, Amery Burleigh General Manager

Dear Mr. N., Please allow me to reply in English. Thank you for taking the time to review us following your recent stay. I am delighted to read that you had a nice experience with us and that you found our rooms neat and clean. I am also thrilled to hear that you enjoyed your time at the pool area. And thank you for acknowledging level of the service provided by our team, especially one of our lifeguards. I also see that the Internet was an issue, and I would just like to let you know that we recently completed significant upgrade of our network and delivered lightening speed internet for our guests. Some of our guests are using VPNs that slow down the speed of connection, so this may be the issue. If this is not the case, we would greatly appreciate your feedback so that we may identify the problem and fix it. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel without above experience. Sincerely, Amery Burleigh General Manager

Dear Ms. D., Please allow me to reply in English. Thank you for taking the time to review us following your experience with us. Thank you for your feedback about your experience in the room. And for this I apologize. I have personally spoken to the relevant department head as I can see there is an opportunity to offer some additional training to our colleagues about daily and final room checks. I wish we could have been informed about your experience at the same time, because we truly care about each of our guests. Thank you for bringing this to our attention. I also would like to inform you that we have been working with our owners on a plan for improvement in product and good news is that the works have begun. Thank you also for your honest feedback regarding the latest investment being made in our area, as well as your experience at the pool area. As you may have also noticed, Dubai is a very dynamic and fast growing city. The high levels of investment make it a premium holiday location as the local government is working hard to create a world class destination that meets the needs and desires of a wide spectrum of visitors. Unfortunately, this is something beyond our control or supervision. I am also truly sorry that you found our prices for food & beverages a little bit expensive, however I can assure you that our prices are fully competitive to the local market. I was also genuinely sorry to hear about your comment of food variety and quality in our restaurant because this is an area for which we are well recognized for our high quality, variety of dishes and service. I have, however, forwarded your feedback to our Executive Chef, to see how we may improve service in this area, and I know that he will take this feedback very seriously. Besides this, I am delighted to read that overall you had a great experience with us and that you enjoyed the location of our hotel. And thank you for acknowledging level of the service provided by our team. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our services. Thank you again. Warm regards, Amery Burleigh General Manager

Dear Mr. M., Please allow me to reply in English. Thank you for taking the time to review us following your recent stay. I am glad to know that you had a good experience with us and that you enjoyed the location of our hotel. I am also glad to hear that you found our prices are reasonable and of good value. Thank you also for acknowledging the level of service provided by our team members, especially one of our colleagues at the restaurant. And I am thrilled to know that you enjoyed the daily breakfast in our Talk Restaurant. I was also concerned to see your feedback about internet connection. I would just like to let you know that we recently completed significant upgrade of our network and delivered lightening speed internet for our guests. I will, however forward your feedback to our IT team to ensure that we have a strong signal of the internet everywhere in the hotel. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel without above experience. Sincerely, Amery Burleigh General Manager

Dear Mr. Capiau, Please allow me to reply in English. Thank you for taking the time to review us following your recent stay. I am glad to know that you had a very nice stay with us and that our colleagues upgraded your reservation. I am so thrilled to know that you liked your room. I am also happy to know that you enjoyed the daily breakfast in our Talk Restaurant. Our hotel is a great place to be spoilt with attention and delicious food presented by our chefs and we make every effort to ensure your expectations are exceeded. I have also noticed your comment about the cleanliness of your room. And for this I apologize. I have personally spoken to the relevant department head as I can see there is an opportunity to offer some additional training to our colleagues about final rooms checks. Thank you also for acknowledging the level of service provided by our team members, especially Isabella. I will personally share your feedback with her. Thank you for recommending us. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel again soon. Amery Burleigh General Manager