モーベンピック フランクフルト シティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 81 件のレビュー

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デンハーガー通り 5, 60327 フランクフルト アム マイン, ドイツ

説明

ホテルのその他の情報

  • 自然光が入る12の会議室とカンファレンスルーム

  • フランクフルトエキシビションセンターまで徒歩 5 分

  • パノラマビューを望む屋上テラス、「モーベンピック」レストラン、屋外エリア付きのバー

  • 288のモダンな客室

  • 8 階に 130 m² のジム（無料）

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ホテル所在地

モーベンピック フランクフルト シティ

デンハーガー通り 5
60327 フランクフルト アム マイン
ドイツ

GPS:50.10984, 8.65103

電話番号
ファックス +49 69 788075888

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

MOVENPICK RESTAURANT

さまざまな種類の地元料理、スイス料理、世界各地のお料理をお楽しみください。モダンでスタイリッシュな雰囲気の中で、毎日お客様をお迎えします。ショーキッチンでは舞台裏の様子をご覧いただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  81 件のレビュー

トリップアドバイザーの評価  4.5/5  1,427 件のレビュー

Mostly good

トリップアドバイザーの評価 4.0/5

MazarineseaL3961RG ビジネス - トリップアドバイザー認証口コミ

Wonderful breakfast. Helpful staff. Only drawback was very minimally functioning air conditioning. I would like to preface that I actually don't like extreme air conditioning but it was a very hot week in Frankfurt and it took 6 hours for room to cool to a bearable temperature. We asked for a different room and staff was helpful but there was no difference. When housekeeping cleaned room during the day they would turn off ac and then we had to start from scratch again when returning to room. Strangely the bathroom floor tiles were heated and could not be turned off. Would be ideally cozy in winter but rooms are very uncomfortable in summer. Conveniently located across the street from Skyline Mall.

Dear Mazarineseal, Thank you for your detailed feedback on your stay at our Mövenpick Hotel Frankfurt City. We are pleased to hear that you enjoyed our breakfast offerings and found the staff helpful. We regret that the air conditioning in your room did not work optimally and that this caused any inconvenience. We will review this internally to ensure such issues are avoided in the future. We're sorry to hear that housekeeping has resulted in another air conditioning challenge. We will discuss this with our housekeeping team to ensure such situations are avoided. We're happy to hear that the heated bathroom floor tiles are cozy in the winter, but we understand that they can be uncomfortable in the summer. We will check if there is a way to control this feature individually. We are pleased that the location of our hotel opposite Skyline Mall was convenient for you. Thank you for your feedback, which helps us to continually improve our service. We hope to welcome you back soon! Your Mövenpick Team

Charged my card without permission even though I already paid.

トリップアドバイザーの評価 2.0/5

Elisia T Couples - トリップアドバイザー認証口コミ

If you want to stay at this hotel, don't prepay through Expedia! They don't seem to have the capability to check whether the room is prepaid or not and charged my card again after I checked out. When I queried it as soon as I realised it on Sunday, they left me waiting until Tuesday without the decency of at least saying they're looking into it, causing unnecessary stress and put a real dampen on the holiday. And when they finally refunded it, I got less than what they charged since the conversion rate has changed since. Thankfully it wasn't much, but considering it's due to their error, really not happy to spend even a penny extra on the hotel. On the bright side, the hotel's location is great with good transport links and right across a shopping centre where we could get essentials. Also, our room was quiet and clean. The pillows, however, were thin and you'd need at least three to support your head.

Dear Elisa, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you experienced with your payment and the subsequent delay in our response. This is certainly not the level of service we strive to provide, and we understand how frustrating this must have been for you during your holiday. We are glad to hear that you enjoyed our location and found your room to be quiet and clean. Your comments regarding the pillows will also be taken into consideration, as we continuously work to improve our guests' comfort. We appreciate your feedback, as it helps us identify areas for improvement. We hope that you will consider giving us another chance in the future to provide you with a much better experience. Best regards, Your Hotel Team

Great hotel at the great location.

トリップアドバイザーの評価 4.0/5

xamok ビジネス - トリップアドバイザー認証口コミ

Great room, great location, great bartender, great front desk officer Alejandra. Some improvement required on breakfast as the food choices are very limited. Early check in and late check out are possible with Accor accont status. Hotel is quiet. Street is clean and not crowded. Only 3 mins walk to reach U bahn line.

Dear xamok, Thank you very much for your positive rating and valuable feedback! We are very pleased to hear that you were able to enjoy the peace and quiet of our hotel and the cleanliness of the surrounding area. We are also pleased that the proximity to the subway was convenient for you and that you were able to benefit from the option of early check-in and late check-out. Your comfort is important to us and we always strive to provide our guests with the best possible service. We hope to welcome you back soon and wish you all the best until then! Best regards, Your Mövenpick Team

Used the restaurant during the Fair

トリップアドバイザーの評価 5.0/5

coconutugly Solo travel - トリップアドバイザー認証口コミ

The Messe Fair had too many people and the restaurants all served the same food, and on a sunday at 15:00 i could NOT walk anymore nor face more people., so i walked across the road and ate at the quiet restaurant. Lovely. I ordered a caesar salad, coke and coffee and enjoyed the sunny street view….. in PEACE. Nothing irritated me …. The salad was HUGE btw, and very tasty. I only wish there was availability during the creativeworld fair, i would stay here as it is literally across the road from the MESSE ENTRANCE. Also a taxi stand right outside

Dear Coconutugly, thank you very much for thanking the time to share us your pleasant experience during your recent stay in our restaurant. I am most delighted to learn that you were impressed with our services and facilities. Being in the service industry, we believe in providing our guests the best service and attention, and nothing makes us happier than a confirmation of our guest’s satisfaction. Hoping to welcome you again. Detlef Winter General Manager Mövenpick Frankfurt City

Decent room, check-in experience was not okay

トリップアドバイザーの評価 2.0/5

Robin H トリップアドバイザー認証口コミ

We slept at the Mövenpick hotel in Frankfurt for 1 night at the 9th of december. At check in i did not feel a warm welcome. We arrived early in the morning. So i did not expect our room to be ready yet. So we asked for our luggage to be held untill check in time. At first the receptionist took our suitcase and took it behind the counter, when he came back we wanted to give our backpacks also, but he basically ignored us and helped the next customer, which made us wait for 10 more minutes. In my opinion not ok, since he was not done with helping us yet. Afterwards when we got back arround 14:30, i asked if i could check in now. But the receptionist replied that the rooms are not ready untill 15:00. He did not check my reservation or my name nothing. Totally no interest in me as a customer. As a loyal member of accor, i expected to get atleast a personal welcome by name and maybe offered a glass of water, while we wait for 30 more minutes. At 15:00 we checked in, i asked for my luggage back, and they couldnt find it. After 20 minutes the luggage was finaly found. When we entered the room, i could tell, the room was not cleaned thoroughly. The smell at the entrance was not entirely fresh and there was still items on the floor next to the bed that should have been cleaned. Besides this, the bed itself was comfy and clean. The heating also worked really well. The bathroom was also nice and clean. There were some issues with the water still pouring from the tap in the bath tub, while the shower was on. I did not experience a loss of pressure from the showerwater, but mayb it should be looked at, since its a waste of water. We did not have breakfast at the hotel, because we thought the 20€ per person was to high for a roomrate of €70 per night. There is also a mall next door, which offers a good fresh breakfast for less then half the price. After breakfast we went back to the room to rest, when at arround 10:30 am we were disturbed by the cleaning staff, opening our roomdoor. After realizing the mistake, the door was closed immediately with apologies. But still a rather strange experience. Normally i do not stay at the Mövenpick hotel, but rather at Novotel or Mercure. For once i wanted to try the Mövenpick to see how the room and service would be here, since i expected it to be a grade above Novotel and Mercure. However i was quite disappointed with what i received in service. Although only a one day experience, i cannot recommend staying at this hotel. The location of the hotel is good and the price also. But the staff really let me down here.

Dear Robinhd1961db, First of all thank you very much for having stayed with us. Sincere apologies if our service level was not up to your expectations but rest assured that we will review them in order to provide you with a better experience during your next visit. Detlef Winter General Manager Mövenpick Hotel Frankfurt City

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 433 件のレビュー 8.6/10 ロケーション
  • 543 件のレビュー 6.3/10 客室
  • 452 件のレビュー 6.3/10 サービス
  • 15 件のレビュー 8.2/10 インターネット
  • 334 件のレビュー 8.6/10 朝食
  • 238 件のレビュー 5.2/10 清潔さ
  • 168 件のレビュー 2.7/10 お値打ち度
  • 56 件のレビュー 6.3/10 バー＆飲料

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