モーベンピック フランクフルト シティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 82 件のレビュー

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デンハーガー通り 5, 60327 フランクフルト アム マイン, ドイツ

説明

ホテルのその他の情報

  • 自然光が入る12の会議室とカンファレンスルーム

  • フランクフルトエキシビションセンターまで徒歩 5 分

  • パノラマビューを望む屋上テラス、「モーベンピック」レストラン、屋外エリア付きのバー

  • 288のモダンな客室

  • 8 階に 130 m² のジム（無料）

当ホテルの客室

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ホテル所在地

モーベンピック フランクフルト シティ

デンハーガー通り 5
60327 フランクフルト アム マイン
ドイツ

GPS:50.10984, 8.65103

電話番号
ファックス +49 69 788075888

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

MOVENPICK RESTAURANT

さまざまな種類の地元料理、スイス料理、世界各地のお料理をお楽しみください。モダンでスタイリッシュな雰囲気の中で、毎日お客様をお迎えします。ショーキッチンでは舞台裏の様子をご覧いただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  82 件のレビュー

トリップアドバイザーの評価  4.3/5  1,441 件のレビュー

Hotel with great service!

トリップアドバイザーの評価 5.0/5

msmotravels ビジネス - トリップアドバイザー認証口コミ

Nice hotel with good location. We had a great experience in this hotel. Our compliments to reception staff Jawad and Jacqueline. We have some problems with printing and emails. Both of them were very patient, professional and helpful. Truly top hospitality! 👍

Dear Guest, Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at our hotel and that the location suited you. Your appreciation for Jawad and Jacqueline means a great deal to us. It's wonderful to know that they were able to assist you with the printing and email issues. Your praise motivates us to continue providing excellent service. We look forward to welcoming you back again soon! Sincerely, Your Mövenpick Hotel

Spacious rooms, terrible restaurant

トリップアドバイザーの評価 4.0/5

pekao Solo travel - トリップアドバイザー認証口コミ

I stayed for three nights in late July. Check in was indifferent by unmotivated brunette young man. I booked superior king room and was hoping for upgrade to junior suite as hotel was virtually empty and I am gold member. Apart from Chinese tourists and Singapore cabin crew there was nobody else there. To no avail. He just would not even bother. Upon learning my room allocation was on 2nd floor I insisted he moves me to top floor which he reluctantly did. It felt I was the only person on that floor, I never met anyone else on the corridors. Why not ensure you give guests maximum experience if you can as hotel is far from full occupancy? My room rate included complimentary mini bar but upon floor change I had to chase it as it was empty. They also brought gold member welcome snack which was nice. They provide complimentary water. Hotel has lovely outdoor terrace on 7th floor (no food or drink service). Location of hotel is good for ride to the airport by uber (15 min), train station (15 min walk) but not for anything else. If you like to walk like me, it will take you 30 min to reach any sights. Otherwise you can take Messe U Bahn. Upon arrival I took the train from the airport to the Main Station (Hbh). 10 min journey costed 19.50 Euro which was steep. Then you walk through really doggy area of central station, I really don’t recommend it. You also need to pass this area to go to the centre, not ideal for solo woman traveller I was in Frankfurt. I did not hesitate to book uber on the way back at merely 10 Euros more (30 Euros total). Room did not feel much of four star but was clean, practical and really spacious with sofa. Windows open fully, it is four of them and it is quiet at night. I had bath/ shower combination with good water pressure. I did not like sqeezy wall mounted toiletries. I don’t find it hygenic to sqeeze these bottles… For this room category hotel provides sleepers but not bathrobe. I chased it to no avail. Sorry for second most expensive room type they need to fix it in four star hotel. Quality of towels is Holiday Inn. I ordered rosti in the restaurant once as it is a Swiss chain. It was expensive, terrible and had nothing to do with this dish. There is a reason why this restaurant is constantly empty. Overall I would stay again for quality of sleep snd spacious room. The value in July was also good compared with other European cities.

Dear Guest, Thank you for taking the time to share your experience during your stay with us. We are sorry to hear that your check-in didn't meet your expectations and that you felt you didn't receive the attention you desired. Your feedback is very important to us, and we will use it to improve our service. We are pleased that you enjoyed the room and the quality of your sleep. We place great importance on cleanliness and comfort, and it's nice to hear that you appreciated the quiet location and the ability to open the windows. We regret that the toiletries and the provision of bathrobes did not meet your expectations. We will discuss your comments internally to ensure we can provide a better experience for our guests. We are sorry that the restaurant did not meet your expectations. We will share your feedback with the kitchen team to improve the quality of the food. We thank you for your feedback and hope to have the opportunity to welcome you back in the future to offer you an even better experience. Best regards, Your Mövenpick Hotel Team

Tired, average experience

トリップアドバイザーの評価 1.0/5

sarahtG4086OW トリップアドバイザー認証口コミ

Really tired hotel. Service from check in, to ordering a beer at the bar and the housekeeping - very average. Was travelling for work - so was not there a lot - but would be really disappointed if i had booked this for as part of a holiday.

Dear Guest, Thank you for taking the time to share your experience at our hotel. We are sorry to hear that your stay did not meet your expectations and that you found the service quality to be average. We attach great importance to guest satisfaction and take your feedback very seriously. We will discuss your comments regarding check-in, bar service, and housekeeping internally to ensure we can continuously improve. We are pleased that you stayed with us during your business trip and hope you will give us another chance in the future to give you a better impression. Thank you again for your feedback. We wish you all the best and hope to welcome you back soon. Best regards Your Mövenpick Hotel

A really great stay

トリップアドバイザーの評価 5.0/5

martine_floridahome Couples - トリップアドバイザー認証口コミ

We had an excellent 2 night stay. We are platinum accor and We arrived slightly earlier than check in time. We had a lovely greeting from the 3 staff on reception and in perfect English. We were upgraded to a wonderful suite. A lovely welcome plate was delivered to the room. Alejandra authorised a late checkout. Every time we met her she remembered our name and was cheerful and professional The bar area is a really nice atmosphere for a couple of nightcaps. We knew we weren’t in the city centre and found the area safe, plenty of shops restaurants and bars and just 15 mins to the airport

Dear Gast, Thank you for your wonderful review! We are delighted to hear that you had an excellent stay with us and that our team, especially Alejandra, gave you such a warm welcome. We are proud to offer our Platinum Accor members an upgrade to our suites, and we are pleased that you appreciated the welcome. It's great to know that you enjoyed the atmosphere in our bar area and that you found our hotel's location convenient. We look forward to welcoming you back soon and wish you all the best until then! Best regards Your Mövenpick hotel

Not professional work

トリップアドバイザーの評価 1.0/5

Диана С トリップアドバイザー認証口コミ

Disgusting, terrible and not professional work of the receptionist On the 7 of March 2025 My dad has a diamond status and I booked an accessible room for my mom after surgery, I was guaranteed an accessible room, but upon check-in I get a regular room without conditions for disabled people. After long proceedings the receptionist brought her just a chair for taking a shower. I suppose that you need to understand that if someone make a booking for accessible room , you must provide this conditions

Dear Dianaslus, Thank you for taking the time to tell us about your experience. We are sorry to hear that your stay with us did not meet expectations, especially in relation to booking an accessible room for your mother. We take your feedback very seriously as guest satisfaction is our top priority. It is unacceptable that you were not provided with the room you were promised and we sincerely apologize for any inconvenience this has caused you and your family. We will speak to our team immediately to ensure that such misunderstandings are avoided in the future. Your feedback is very important to us and we thank you for bringing it to our attention. We hope that you will give us another chance in the future to show that we can provide our guests with the service they deserve. Best regards, Your Mövenpick Hotel

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。