慕温匹克 Hamburg 4 星

客户意见评级 (ALL 评级) 4.4/5 117 评论

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慕温匹克 Hamburg - Image 1
慕温匹克 Hamburg - Image 2
慕温匹克 Hamburg - Image 3
慕温匹克 Hamburg - Image 4
Sternschanze 6, 20357 HAMBURG, 德国

描述

酒店其他优惠

  • 历史地标，在城市内的水塔

  • 步行即可到达露天游乐场

  • 13 间研讨会和会议的客房

  • 开放式厨房，烧烤露台，咖啡休息和接待处

  • 位于公园内，靠近市中心

我们的客房

酒店位置

慕温匹克 Hamburg

Sternschanze 6
20357 HAMBURG
德国

GPS:53.56465, 9.970611

电话
传真 +49 40 3344113333

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MOVENPICK RESTAURANT

Das Mövenpick Restaurant befindet sich in einem wunderschönen, verglasten Außengebäude und bietet eine herrliche Aussicht auf den Park.Unser Küchenchef nimmt Sie mit auf eine kulinarische Reise mit traditionellen Schweizer Spezialitäten und international

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  117 评论

TripAdvisor 评级  4.5/5  2,703 评论

Lacking attention to details

Tripadvisor 评级 2.0/5

grwpl 经 TripAdvisor 认证的评论

Poor is not what I would expect from a Movenpick Hotel but this property was a real disappointment and spoilt our short break in Hamburg. Phone not working and when reported it was a known issue, not fixed during our stay. Not sure how a guest staying in a high room is expected to report an emergency. No way to black out the room as blind missing, again reported but not addressed. How can room be signed off for guest accommodation with a blind missing? The hotel did choose to compensate us for the issues however this really does not excuse the lack of attention to basics. That said location was good, room a great size, plumbing mostly worked as expected, nice restaurant and atmospheric bar.

Dear guest, Thank you for taking the time to provide this feedback. We are delighted that you appreciated the room size and our plumbing facilities. It is our pleasure to provide our guests with spacious accommodations and functional amenities to enhance their stay. However, we are sorry to hear about the issues you encountered with the phone and the missing blind in your room. We understand how these aspects can impact the comfort of your stay and we apologize for any inconvenience caused. Finally, we are pleased that you found our location to your liking and enjoyed the ambiance of our restaurant and the atmospheric bar. Our aim is to provide a memorable experience through our various facilities and dining options. We hope to welcome you back for a more enjoyable stay in the future. With warm regards from the water tower, Michael Lutz, General Manager

Keep receipts of everything

Tripadvisor 评级 3.0/5

Xaiano Friends getaway - 经 TripAdvisor 认证的评论

Keep receipts, of everything. I paid my city tax on the second day of my stay as they had made a mistake and only took it then. No problem, I thought. On leaving they charged my friend again for city tax and she was meek enough to just pay as they insisted they were right. They then made 2 unauthorised attempts to charge her card, without saying anything, for bike rental that I had paid in cash. Thankfully the bank blocked this. Upon calling them, they agreed to refund the additional charge but just keep receipts, they are absolutely hopeless at keeping track and will try and make you pay for their errors. I can excuse a single error, but repeated errors including making unauthorised card charges demonstrate that staff here are not trained to do the job they are doing.

Dear guest, Thanks for your review about our hotel. We are sorry that some aspects of your stay did not meet your expectations. We understand how important it is to have a transparent and accurate billing process, and we apologize for the confusion and inconvenience caused by the errors related to the city tax and bike rental charge. Rest assured, we are reviewing your comments with our team in order to ensure clarity and precision in our guest transactions moving forward. We hope you were able to appreciate the unique ambiance of our hotel, located in a historic water tower in the vibrant Sternschanze area, with convenient access to local attractions and public transport. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

Unauthorised charge

Tripadvisor 评级 1.0/5

rhyd78 Friends getaway - 经 TripAdvisor 认证的评论

I stayed here for three nights at the beginning of August and paid in full ahead of the visit. The hotel is nice enough but my problems started after check-out. Following the stay, and having checked my bank account, I realised that the hotel had charged the full room rate to my bank card (which I had provided in the usual way for incidental expenses incurred during the stay). I called them and asked to speak to the accounts team and was told nobody was available and to send an email. Over a week later, I have heard nothing back and the €400+ remains charged to my account. I’ve stayed in hundreds of hotels all over the world and have never experienced this type of issue. Completely unacceptable that the charge is made in the first instance and then not rectified or addressed when raised. I would therefore absolutely not recommend this establishment.

Dear Thomas, Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you encountered with the payment process after your stay. It is our standard procedure to ensure that any pre-authorizations or incidental holds are released promptly, and we understand the inconvenience that an unexpected charge can cause. Please send us an e-mail to michael.lutz@movenpick.com to find a solution for the inconveniences. Moreover, we apologize for the delay in our communication. We strive to address all queries efficiently and it is concerning to hear that you have not received a timely response. We will look into this matter to understand where the breakdown in communication occurred and how we can prevent similar issues in the future. Finally, we regret that this experience has influenced your opinion of our hotel. We value every guest's feedback as it is crucial for our improvement. We hope this incident will not deter you from considering Mövenpick Hotel Hamburg in the future, as we would like to have the opportunity to restore your confidence in our service. We hope to welcome you back for a more enjoyable stay in the future. With warm regards from the water tower, Michael Lutz, General Manager

Good value hotel

Tripadvisor 评级 5.0/5

Trip52209976895 商务住宿 - 经 TripAdvisor 认证的评论

Perfect clean room. Nice and massive building. Good and fresh breakfast. Staff is very attentive. Good sauna and pleasant facilities. Easy check in and check out. Good located in the heart of the city and next door to the famous Sternschanze.

Dear guest, Thank you for this great review. We are elated to hear that your stay at Mövenpick Hotel Hamburg met your expectations and provided a memorable experience. We are delighted that you enjoyed our well-maintained accommodations, the distinctive architecture of our historic building, and the variety and freshness of our breakfast offerings. It's wonderful to know that our attentive staff members, along with our sauna and other facilities, contributed to the comfort of your stay. Moreover, we are pleased that the convenience of our check-in and check-out process, coupled with our prime location in the vibrant Sternschanze area, enhanced the overall quality of your visit. It would be a pleasure to welcome you back. With warm regards from the water tower, Michael Lutz, General Manager

Excellent stay

Tripadvisor 评级 5.0/5

svenMarch74 商务住宿 - 经 TripAdvisor 认证的评论

Check in / out fast and friendly. Rooms in very good conditions, house keeping is doing a great job. Wifi is fast and stable enough for HD streaming…. Breakfast variety and quality outstanding! Internal car parking for a reasonable price available. Hotel architecture very special and unique. As a Accor diamond member I got more than I expected. I’ll definitely come back! Many thx

Dear Sven, Thank you for such a great review. It is gratifying to read that you found the check-in/out process efficient and our rooms in excellent condition. Our housekeeping team will be delighted to know their efforts are recognized and appreciated. The provision of fast and stable wifi is something we understand is crucial for our guests, and it's great to hear it met your streaming needs. Additionally, we're thrilled that the breakfast variety and quality exceeded your expectations, ensuring a delightful start to your day. Knowing that you found value in our parking facilities and were captivated by the unique architecture of our historic water tower hotel brings us immense joy. As an Accor Diamond member, your satisfaction is particularly meaningful to us, and we're overjoyed to have surpassed your expectations. It would be a pleasure to welcome you back. With warm regards from the water tower, Michael Lutz, General Manager

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其他网络用户评价我们的酒店

  • 1,249 评论 8.6/10 位置
  • 1,422 评论 6.8/10 房间
  • 1,087 评论 6.9/10 服务
  • 16 评论 6.9/10 上网
  • 1,105 评论 9.2/10 早餐
  • 675 评论 8.5/10 氛围
  • 618 评论 5.2/10 舒适度
  • 588 评论 7.7/10 设施

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