描述
酒店其他优惠
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历史地标,在城市内的水塔
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步行即可到达露天游乐场
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13 间研讨会和会议的客房
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开放式厨房,烧烤露台,咖啡休息和接待处
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位于公园内,靠近市中心
我们的客房
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酒店位置
慕温匹克 Hamburg
Sternschanze 6
20357 HAMBURG
德国
GPS:53.56465, 9.970611
抵达和交通
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Schanzenpark
公园
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Schanzenviertel
饭店和咖啡厅区
Altes Mädchen
饭店和咖啡厅区
酒店服务
从 办理登记入住手续 - 从 办理退房手续
- 停车
- 欢迎宠物
- 餐厅
- 健身中心
- 无限网络
- 早餐
- 酒吧
- 会议室
- 100% 无烟酒店
- 客房服务
MOVENPICK RESTAURANT
Das Mövenpick Restaurant befindet sich in einem wunderschönen, verglasten Außengebäude und bietet eine herrliche Aussicht auf den Park.Unser Küchenchef nimmt Sie mit auf eine kulinarische Reise mit traditionellen Schweizer Spezialitäten und international
CAVE BAR
座落在老塔的历史拱顶上,披着传统的北德红砖。在威士忌、杜松子酒或朗姆酒品尝过程中探索新的口味,或在充满活力的氛围中享受从经典鸡尾酒到最新创作的一切。
2 早餐
美好的早晨,从品尝各种甜品、可口美食、特色咖啡、茶饮和果汁开始。
健身中心
我们的健身房提供跑步机和力量训练设备,欢迎您来锻炼。在我们的健康区舒缓压力,重拾内心的平静。提供桑拿房和休息室。
婚礼
非合约照片
婚礼是一个神圣的仪式,应该是非同寻常、令人难忘的。我们 222 平方米的"Tessin"活动室适合举办最多 200 人参加的活动。我们很愿意和您一起策划这个特殊的日子。
我们的客人评论
Lacking attention to details
Tripadvisor 评级 2.0/5
grwpl 经 TripAdvisor 认证的评论
Dear guest, Thank you for taking the time to provide this feedback. We are delighted that you appreciated the room size and our plumbing facilities. It is our pleasure to provide our guests with spacious accommodations and functional amenities to enhance their stay. However, we are sorry to hear about the issues you encountered with the phone and the missing blind in your room. We understand how these aspects can impact the comfort of your stay and we apologize for any inconvenience caused. Finally, we are pleased that you found our location to your liking and enjoyed the ambiance of our restaurant and the atmospheric bar. Our aim is to provide a memorable experience through our various facilities and dining options. We hope to welcome you back for a more enjoyable stay in the future. With warm regards from the water tower, Michael Lutz, General Manager
Keep receipts of everything
Tripadvisor 评级 3.0/5
Xaiano Friends getaway - 经 TripAdvisor 认证的评论
Dear guest, Thanks for your review about our hotel. We are sorry that some aspects of your stay did not meet your expectations. We understand how important it is to have a transparent and accurate billing process, and we apologize for the confusion and inconvenience caused by the errors related to the city tax and bike rental charge. Rest assured, we are reviewing your comments with our team in order to ensure clarity and precision in our guest transactions moving forward. We hope you were able to appreciate the unique ambiance of our hotel, located in a historic water tower in the vibrant Sternschanze area, with convenient access to local attractions and public transport. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager
Unauthorised charge
Tripadvisor 评级 1.0/5
rhyd78 Friends getaway - 经 TripAdvisor 认证的评论
Dear Thomas, Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you encountered with the payment process after your stay. It is our standard procedure to ensure that any pre-authorizations or incidental holds are released promptly, and we understand the inconvenience that an unexpected charge can cause. Please send us an e-mail to michael.lutz@movenpick.com to find a solution for the inconveniences. Moreover, we apologize for the delay in our communication. We strive to address all queries efficiently and it is concerning to hear that you have not received a timely response. We will look into this matter to understand where the breakdown in communication occurred and how we can prevent similar issues in the future. Finally, we regret that this experience has influenced your opinion of our hotel. We value every guest's feedback as it is crucial for our improvement. We hope this incident will not deter you from considering Mövenpick Hotel Hamburg in the future, as we would like to have the opportunity to restore your confidence in our service. We hope to welcome you back for a more enjoyable stay in the future. With warm regards from the water tower, Michael Lutz, General Manager
Good value hotel
Tripadvisor 评级 5.0/5
Trip52209976895 商务住宿 - 经 TripAdvisor 认证的评论
Dear guest, Thank you for this great review. We are elated to hear that your stay at Mövenpick Hotel Hamburg met your expectations and provided a memorable experience. We are delighted that you enjoyed our well-maintained accommodations, the distinctive architecture of our historic building, and the variety and freshness of our breakfast offerings. It's wonderful to know that our attentive staff members, along with our sauna and other facilities, contributed to the comfort of your stay. Moreover, we are pleased that the convenience of our check-in and check-out process, coupled with our prime location in the vibrant Sternschanze area, enhanced the overall quality of your visit. It would be a pleasure to welcome you back. With warm regards from the water tower, Michael Lutz, General Manager
Excellent stay
Tripadvisor 评级 5.0/5
svenMarch74 商务住宿 - 经 TripAdvisor 认证的评论
Dear Sven, Thank you for such a great review. It is gratifying to read that you found the check-in/out process efficient and our rooms in excellent condition. Our housekeeping team will be delighted to know their efforts are recognized and appreciated. The provision of fast and stable wifi is something we understand is crucial for our guests, and it's great to hear it met your streaming needs. Additionally, we're thrilled that the breakfast variety and quality exceeded your expectations, ensuring a delightful start to your day. Knowing that you found value in our parking facilities and were captivated by the unique architecture of our historic water tower hotel brings us immense joy. As an Accor Diamond member, your satisfaction is particularly meaningful to us, and we're overjoyed to have surpassed your expectations. It would be a pleasure to welcome you back. With warm regards from the water tower, Michael Lutz, General Manager
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