慕温匹克 Hamburg 4 星

客户意见评级 (ALL 评级) 4.4/5 146 评论

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慕温匹克 Hamburg - Image 1
慕温匹克 Hamburg - Image 2
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Sternschanze 6, 20357 HAMBURG, 德国

描述

酒店其他优惠

  • 历史地标，在城市内的水塔

  • 步行即可到达露天游乐场

  • 13 间研讨会和会议的客房

  • 开放式厨房，烧烤露台，咖啡休息和接待处

  • 位于公园内，靠近市中心

我们的客房

酒店位置

慕温匹克 Hamburg

Sternschanze 6
20357 HAMBURG
德国

GPS:53.56465, 9.970611

电话
传真 +49 40 3344113333

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MÖVENPICK RESTAURANT

Das Mövenpick Restaurant befindet sich in einem wunderschönen, verglasten Außengebäude und bietet eine herrliche Aussicht auf den Park.Unser Küchenchef nimmt Sie mit auf eine kulinarische Reise mit traditionellen Schweizer Spezialitäten und international

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  146 评论

TripAdvisor 评级  4.5/5  2,687 评论

Our first time in Movenpick

Tripadvisor 评级 2.0/5

Paula R 经 TripAdvisor 认证的评论

The hotel wasn't worth its price. The pillows were awful, without filling. The beds were fine, but the duvet wasn't changed each day. They just folded it and put back on our bed. Blankets also were terribly hot and synthetic. Had a feeling that this hotel was too eco-friendly for customers. Didn't find any body lotion, cotton pads and robes/slippers in the bathroom. The only positive about this stay, was breakfast- very big choice and everyone could find something delicious. Also, the design and interior of this hotel was superb!

Dear Paula, We appreciate that you took the time to share your experience with us. We are delighted to hear that you enjoyed our breakfast selection and the unique design and interior of our hotel, which are indeed among the highlights that we are very proud of. We regret to hear that some aspects of your stay did not meet your expectations, particularly in relation to the pillows and bedding. Our aim is to provide comfortable and restful sleep conditions, and we offer a pillow menu for guests to choose their preferred option. While our duvets and blankets are selected with guest comfort in mind, we understand that personal preferences vary, and we are always willing to assist with additional or alternative bedding upon request. We take pride in our eco-friendly initiatives, which are part of our commitment to sustainability. However, we ensure these efforts do not compromise the comfort and amenities we offer to our guests. It is unfortunate that you missed some of the bathroom amenities; we provide a selection of eco-friendly toiletries and bathrobes and slippers are available upon request to enhance your stay. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

Nice stay

Tripadvisor 评级 4.0/5

20pawelx 商务住宿 - 经 TripAdvisor 认证的评论

It was a short stay at this hotel but what i can say thet it is very nice hotel, good service quality, rooms are well equiped and modern style, really nothing to compleim, can recommende for sure. Breakfest was good, nice restaurant , location is ok

Dear Pawel, Thank you so much for your positive feedback following your stay. Thank you for highlighting our well-equipped rooms and modern style; we take pride in the unique blend of historical charm and contemporary design that our accommodations offer. We're also delighted that you enjoyed the breakfast selection and found our restaurant to your liking. It's great to know that our location met your expectations, providing convenient access to local attractions and transport links. We would love to have you return in the future. With warm regards from the Schanzenpark, Michael Lutz, General Manager

Awesome Stay

Tripadvisor 评级 5.0/5

marcusshs 商务住宿 - 经 TripAdvisor 认证的评论

We had a great time in the Mövenpick in Hamburg! The Staff and our Suite was again excellent! Thank you ! We will come back! The breakfast was awesome! The Suite 1702 is a MUST with a great view! See you soon

Dear Marcus, Thank you for your review on TripAdvisor. We are thrilled to hear that you had an excellent stay in our Suite 1702 and enjoyed the amazing views it offers. Your kind words about our staff are greatly appreciated, and we are delighted that our breakfast exceeded your expectations. We would love to have you return in the future. With warm regards from the Schanzenpark, Michael Lutz, General Manager

Family rejected to book

Tripadvisor 评级 1.0/5

Flyer32468838965 家庭住宿 - 经 TripAdvisor 认证的评论

I planned to stay in this hotel with my 2years old son. The hotel rejected the stay. 2year old children have to be booked and payed as adaults due to „fire safety reasons“. The hotel was not able to answer how this is complient to the hotel AGBs and was not able or willing to propose a solution. I was just told I can‘t book as family. The first hotel ever which rejected us as family.

Dear Markus, Thank you for sharing a review on TripAdvisor. We are sorry to hear about the misunderstanding regarding the booking for your family. Our hotel is indeed family-friendly, and we welcome children up to 12 years old to stay free of charge in their parents' room. We apologize for any confusion or inconvenience this may have caused during your booking process. We would like to assure you that our team is committed to providing a comfortable and enjoyable stay for all our guests, including families with young children. We would be more than happy to assist you in finding a suitable room for your family during your next visit to our hotel. We hope to be able welcome you back on a future visit. Kind regards,

Mövenpick Hotel neglected standard safety routines at emergency evacuation. Not good !

Tripadvisor 评级 2.0/5

Nordiccritic 商务住宿 - 经 TripAdvisor 认证的评论

At 02h00 the hotel was evacuated on short notice due to unknown dangerous reasons. Guests was using the emergency stairway as elevators was out of order. We started from level 9 running down the stairway equipped with wet tovels in case of fire. To get outside we had to brake the glass shield protecting the external door. Outside we, the guests of the hotel, was meet only by wet darkness. No representative from the hotel at the evacuation door to guide us to a pre set meeting place. Instead we were left standing there in the darkness with out any guidance whatsoever. After a while a police car showed up. The police did not bother to get involved in this evacuation and remained inside the car. I guess they expected hotel management to have a routine covering such an event, but there was no such person to be found. When the crowd after a while started walking towards the main entrance at the other side of the building, we meet the fire brigade who told us that this was a false alarm and we again could enter the building. We meet a lonely night pottier who just confirmed that this was a false alarm and it was now safe to enter the building and our rooms again through the evacuation stairways as the elevators was still out of order in evacuation mode. We took the long 9+3 levels walk up the stairs under silence and reflected on all things that could have gone wrong if this would have been a real dangerous situation such as fire or a hostile attack on the hotel. How come there was no plan on how to gather the evacuated guests outside the hotel ? How come there was no communication with the evacuated guests, neither by the responsible hotel management/staff, the police or the fire brigade ? Why did no one from the hotel management show up after 5-10 minutes to help the night portier sort out the situation with distressed hotel guests ? A conversation this morning after breakfast with the responsible manager only gave at hand that they had an evacuation system for the hotel, but that did not include anything of the points I raised above on how to deal with hotel guest left alone outside the hotel in the dark wondering about what to do, where to go and why no one from the hotel take on its duty to lead the guests to safety in this type of situation. The hotel manager only regretted what happend and I guess confessed that this hotel actually did not have its routines in order to handle a panic evacuation of its guests. What can we say about this ??? A scandal and shame on the responsible hotel manager who did not live up to the expected safety standard of a Mövenpick Hotel. Maybe Hamburg or Germany have less rigid rules in matter of safety at hotels, but I doubt it. The Swiss are normally to be trusted, but also them are now know to fail. Nobody cares until the accident happens and lives are lost. Then managers are fired, guests are compensated and routines are put in place to avoid future failures. Should you stay as guest at Mövenpick Hotel in Hamburg if you know they neglect standard evacuation safety routines ??? The manager here in Hamburg told me that was the case last night. So Mövenpick managers, what do you think about hotel safety and what will you do to sharpen up and avoid a future catastrophe in Hamburg or somewhere else where the hotel chain in represented ??? I just need to know !!!

Dear guest, Thank you for taking the time to share your feedback on TripAdvisor. We are deeply concerned about the issues you faced during the evacuation. The safety and well-being of our guests are of utmost importance to us, and we sincerely apologize for the inconvenience caused. We understand that the evacuation process was not handled as efficiently as it should have been, and we assure you that we take your feedback very seriously. We are currently reviewing our emergency procedures and working closely with our staff to ensure that such incidents do not occur in the future. Your comments will help us improve our safety measures and communication during emergencies. Once again, we apologize for the distress caused and thank you for sharing your thoughtful feedback. We hope to be able welcome you back on a future visit to give us a second chance for an improved experience. Kind regards from Hamburg,

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其他网络用户评价我们的酒店

  • 1,298 评论 8.5/10 位置
  • 1,431 评论 6.7/10 房间
  • 1,168 评论 7/10 服务
  • 12 评论 7.4/10 上网
  • 1,131 评论 9.3/10 早餐
  • 677 评论 8.2/10 氛围
  • 635 评论 5.2/10 舒适度
  • 607 评论 7.7/10 设施

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