Mövenpick Hamburg 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.4/5 รีวิว 126 รายการ

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Mövenpick Hamburg - Image 1
Mövenpick Hamburg - Image 2
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Sternschanze 6, 20357 HAMBURG, Germany

รายละเอียด

ความพิเศษของโรงแรม

  • Tower suite with panoramic city view

  • Conferences at a daily delegate rate

  • 13 conference and meeting rooms

  • Weddings in a unique atmosphere

  • Swiss cuisine and creative cocktails

ที่พักของเรา

สถานที่ตั้งโรงแรม

Mövenpick Hamburg

Sternschanze 6
20357 HAMBURG
Germany

พิกัด:53.56465, 9.970611

โทรศัพท์
แฟกซ์ +49 40 3344113333

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • ที่จอดรถ
  • ยินดีต้อนรับสัตว์เลี้ยง
  • ร้านอาหาร
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

MOVENPICK RESTAURANT

Located in a glass-covered annex, the Movenpick Restaurant offers beautiful views of the park. Our chef will take you on a culinary journey with traditional Swiss specialties and international cuisine.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.4/5  รีวิว 126 รายการ

เรทติ้งบน TripAdvisor  4.5/5  รีวิว 2,700 รายการ

Keep receipts of everything

คะแนนจาก Tripadvisor 3.0/5

Xaiano Friends getaway - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Keep receipts, of everything. I paid my city tax on the second day of my stay as they had made a mistake and only took it then. No problem, I thought. On leaving they charged my friend again for city tax and she was meek enough to just pay as they insisted they were right. They then made 2 unauthorised attempts to charge her card, without saying anything, for bike rental that I had paid in cash. Thankfully the bank blocked this. Upon calling them, they agreed to refund the additional charge but just keep receipts, they are absolutely hopeless at keeping track and will try and make you pay for their errors. I can excuse a single error, but repeated errors including making unauthorised card charges demonstrate that staff here are not trained to do the job they are doing.

Dear guest, Thanks for your review about our hotel. We are sorry that some aspects of your stay did not meet your expectations. We understand how important it is to have a transparent and accurate billing process, and we apologize for the confusion and inconvenience caused by the errors related to the city tax and bike rental charge. Rest assured, we are reviewing your comments with our team in order to ensure clarity and precision in our guest transactions moving forward. We hope you were able to appreciate the unique ambiance of our hotel, located in a historic water tower in the vibrant Sternschanze area, with convenient access to local attractions and public transport. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

Unauthorised charge

คะแนนจาก Tripadvisor 1.0/5

rhyd78 Friends getaway - รีวิวที่ได้รับการรับรองจาก TripAdvisor

I stayed here for three nights at the beginning of August and paid in full ahead of the visit. The hotel is nice enough but my problems started after check-out. Following the stay, and having checked my bank account, I realised that the hotel had charged the full room rate to my bank card (which I had provided in the usual way for incidental expenses incurred during the stay). I called them and asked to speak to the accounts team and was told nobody was available and to send an email. Over a week later, I have heard nothing back and the €400+ remains charged to my account. I’ve stayed in hundreds of hotels all over the world and have never experienced this type of issue. Completely unacceptable that the charge is made in the first instance and then not rectified or addressed when raised. I would therefore absolutely not recommend this establishment.

Dear Thomas, Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you encountered with the payment process after your stay. It is our standard procedure to ensure that any pre-authorizations or incidental holds are released promptly, and we understand the inconvenience that an unexpected charge can cause. Please send us an e-mail to michael.lutz@movenpick.com to find a solution for the inconveniences. Moreover, we apologize for the delay in our communication. We strive to address all queries efficiently and it is concerning to hear that you have not received a timely response. We will look into this matter to understand where the breakdown in communication occurred and how we can prevent similar issues in the future. Finally, we regret that this experience has influenced your opinion of our hotel. We value every guest's feedback as it is crucial for our improvement. We hope this incident will not deter you from considering Mövenpick Hotel Hamburg in the future, as we would like to have the opportunity to restore your confidence in our service. We hope to welcome you back for a more enjoyable stay in the future. With warm regards from the water tower, Michael Lutz, General Manager

Good value hotel

คะแนนจาก Tripadvisor 5.0/5

Trip52209976895 ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Perfect clean room. Nice and massive building. Good and fresh breakfast. Staff is very attentive. Good sauna and pleasant facilities. Easy check in and check out. Good located in the heart of the city and next door to the famous Sternschanze.

Dear guest, Thank you for this great review. We are elated to hear that your stay at Mövenpick Hotel Hamburg met your expectations and provided a memorable experience. We are delighted that you enjoyed our well-maintained accommodations, the distinctive architecture of our historic building, and the variety and freshness of our breakfast offerings. It's wonderful to know that our attentive staff members, along with our sauna and other facilities, contributed to the comfort of your stay. Moreover, we are pleased that the convenience of our check-in and check-out process, coupled with our prime location in the vibrant Sternschanze area, enhanced the overall quality of your visit. It would be a pleasure to welcome you back. With warm regards from the water tower, Michael Lutz, General Manager

Excellent stay

คะแนนจาก Tripadvisor 5.0/5

svenMarch74 ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Check in / out fast and friendly. Rooms in very good conditions, house keeping is doing a great job. Wifi is fast and stable enough for HD streaming…. Breakfast variety and quality outstanding! Internal car parking for a reasonable price available. Hotel architecture very special and unique. As a Accor diamond member I got more than I expected. I’ll definitely come back! Many thx

Dear Sven, Thank you for such a great review. It is gratifying to read that you found the check-in/out process efficient and our rooms in excellent condition. Our housekeeping team will be delighted to know their efforts are recognized and appreciated. The provision of fast and stable wifi is something we understand is crucial for our guests, and it's great to hear it met your streaming needs. Additionally, we're thrilled that the breakfast variety and quality exceeded your expectations, ensuring a delightful start to your day. Knowing that you found value in our parking facilities and were captivated by the unique architecture of our historic water tower hotel brings us immense joy. As an Accor Diamond member, your satisfaction is particularly meaningful to us, and we're overjoyed to have surpassed your expectations. It would be a pleasure to welcome you back. With warm regards from the water tower, Michael Lutz, General Manager

**2018 September Stay Late Review: Mövenpick Hotel, Hamburg, Germany**

คะแนนจาก Tripadvisor 2.0/5

NatureHigh ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

I'm writing this review as part of my ongoing project to consolidate all my travel booking experiences on Trip Advisor, even though the platform typically doesn't allow reviews for stays that occurred more than a year ago. My stay at the Mövenpick Hotel in Hamburg was linked to a conference I spoke at, which dictated my choice of accommodation due to its proximity to the event. Mövenpick Hotel is located in central Hamburg, which was incredibly convenient for attending the conference and exploring the city. The hotel itself offered a very restful stay with excellent amenities and services that you would expect from a high-end hotel. The comfort and quality of the hotel were truly top-notch. However, all the relaxation and the positive aspects of my stay were somewhat overshadowed by the cost. It was the most expensive hotel I've ever stayed in, and the final bill was quite a shock. While I anticipated higher prices due to its central location and the Mövenpick brand, the actual cost significantly exceeded my expectations and impacted my overall experience. In summary, while the Mövenpick Hotel in Hamburg offers luxury and an excellent location, be prepared for the high cost, which might not be justified for all travelers. If budget is a concern, it might be worth considering other options despite the undeniable allure of this hotel's offerings.

Dear guest, Thank you for taking the time to share your feedback. It is heartening to hear that our central location in Hamburg and the comfort and quality of our facilities met your expectations and contributed positively to your experience. We regret to hear, however, that the cost of your stay did not align with your anticipations. While we strive to provide an exceptional experience that reflects the value, we understand that the price can be a significant factor for our guests. Please rest assured that our pricing is competitive within the central Hamburg area, considering the unique historical character of our hotel and the range of amenities offered. We are committed to ensuring our guests feel they receive fair value and are continually evaluating our pricing structure in response to guest feedback and market trends. We would be delighted to assist in finding the most suitable accommodation options should you choose to stay with us again. We hope to welcome you back for a more enjoyable stay in the future. With warm regards from the water tower, Michael Lutz, General Manager

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