モーベンピックホテルベルリン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 95 件のレビュー

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Schoeneberger Strasse 3, 10963 ベルリン, ドイツ

説明

ホテルのその他の情報

  • フィットネスエリア（サウナ付き）

  • ポツダム広場に近いベルリンの中心

  • 屋根がガラス張りの、モーベンピックレストラン

  • 多くが中庭を一望できる243室の客室とスイート

  • 自然の入る12のモダンな会議室

当ホテルの客室

ホテル所在地

モーベンピックホテルベルリン

Schoeneberger Strasse 3
10963 ベルリン
ドイツ

GPS:52.5038, 13.380419

電話番号
ファックス +49 30 23006199

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

Hof Zwei

非契約写真

地中海の広場をイメージしたレストラン「Hof Zwei」は、可動式のガラス屋根を備えており、天気の良い日には天井が開放されます。地中海料理や地元の食材を活かした郷土料理をご用意しております。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  95 件のレビュー

トリップアドバイザーの評価  4.5/5  2,931 件のレビュー

Perfect for exploring Berlin

トリップアドバイザーの評価 5.0/5

kwarhurst1 Couples - トリップアドバイザー認証口コミ

Used this hotel for a 4 day, 3 night stay to explore Berlin. From the minute we walked through the doors, we tell we had chosen well. The staff were all friendly and helpful and even placed us and our travelling party in adjacent rooms. Everything was immaculate whilst the bar was staffed by knowledgeable people. Breakfast offered a vast range of foods to suit all for 4 hours per morning and the rooms were full equipped with everything that was needed. Only minor complaint was that it was a double bed but with 2 single duvets and the pillows were hardly worthy of being called pillows. An excellent hotel, would definitely recommend and use again

Dear Guest, Thanks for your review about our hotel. We're truly heartened to hear that your stay at Mövenpick Hotel Berlin was a positive one. We are delighted that you found our team to be friendly and helpful, and that the immaculate condition of our hotel and the knowledge of our bar staff contributed positively to your experience. A diverse breakfast offering is something we pride ourselves on, and it's great to know that it met your needs each morning. However, we regret to hear that the bedding arrangement and pillows did not fully meet your expectations. We appreciate your honest feedback and want to assure you that we have a range of pillow options available through our pillow menu to enhance our guests' sleeping experience, including neck-supporting pillows. Nonetheless, we're pleased that our fully equipped rooms provided everything you needed for your time in Berlin. Our central location near Potsdamer Platz is indeed ideal for exploring the city, and we hope you had the opportunity to visit some of the nearby attractions and shopping destinations. We are grateful for your recommendation and look forward to your next visit. We are hoping to welcome you back in the future. All the best. Michelle Stuke, Guest Relation Manager

Very good hotel

トリップアドバイザーの評価 4.0/5

MMB555 ファミリー - トリップアドバイザー認証口コミ

The hotel was very good and we enjoyed our stay. The location is fabulous for the major attractions. There were just a few minor issues. The hotel needs a bit of renewal in the rooms. The fridge didn’t work properly in one of our rooms and the issue wasn’t addressed despite this being pointed out on the first day. One of the lifts was out of order for our entire stay. The glass bricks to the bathroom gives light seepage into the bedroom. However, these issues wouldn’t stop me staying there again.

Dear Guest, Thanks for your review about our hotel. We are delighted that you enjoyed the overall atmosphere of our hotel and found our central location ideal for visiting the major attractions in Berlin. However, we regret to hear about the issues you encountered with the room amenities and one of the elevators. We understand that functioning equipment is essential for a comfortable stay and apologize for any inconvenience caused. Moreover, we empathize with your concerns regarding the transparency of the bathroom walls and acknowledge that privacy is of utmost importance. Finally, we are sorry that the fridge in your room was not operating properly and that this was not resolved promptly during your stay. Nonetheless, we are pleased to hear that these aspects would not deter you from staying with us again. We take great pride in our hotel's history and the unique design that blends modern accommodation with the architectural elements of Berlin's former Siemens building. We are hoping to welcome you back in the future. All the best. Michelle Stuke, Guest Relation Manager

Very stylish with cool design, interior - high standard Mövenpick hotel - but cleaning needs to be improved

トリップアドバイザーの評価 4.0/5

A_Traveller122 ビジネス - トリップアドバイザー認証口コミ

I stayed at the Mövenpick Berlin hotel for two nights in the middle of September this year and had a very good experience. I was acknowledged as an Accor ALL Gold member and given an upgrade to a fantastic premium room with an Amazing futuristic interior, especially the bath tub in the middle of the room was a cool feature and the free standing television with about 150+ TV-channels was also very cool as well. I got a room on the top floor just as I had requested in advanced, far away from the elevator too, just as per my request as well. The staff, from check in the reception, to the restaurant staff and the bartenders and even the cleaners were all very attentive and polite and even the cleaning staff helped with the luggage and showed the way to the room (this is quite a big hotel) which I was very impressed with, which definately is up to the very high Accor standards and the Mövenpick experience that I have encountered in other Mövenpick locations elsewhere in the past. The location is very nearby the Potzdamer Platz, however you have to change S-Bahn train one station to Anhalter Bahnhof to get to the hotel, but there is an elevator in the middle of the platform that takes you right up to maybe 50 meters from the hotel entrance. Otherwise a short walk to Potzdamer Platz, a little longer but not so diffficult walk to other Berlin hotspots such as the Mall of Berlin, the Reichstag, Checkpoint Charlie, etc. It surprises me that this is only a four star rated hotel and not a five star rated hotel as many other Mövenpick hotels are, but that is just one observation. The hotel is packed with much of cool design features such as cool statues, paintings and other art features and has a wonderful athmosphere. I felt very good staying here. The WiFi Connection was impeccable, fast and stable, however you had to reconnect every 12 or 24 hours, which was somewhat anyoing. Also no connectivity such as Chromecast built in the stand alone movable on wheels big flat screen Samsung brand TV. The hotel is built in 2004 and there were some minor scratches and wear and tear stains and stuff that in my opinion could have been taken better care of and although I was very pleased with my stay at the Mövenpick Berlin hotel I must make an accurate evaluation and therefore mention that the cleaning unfortunately was not up to standard, there were unfortunately a lot of dust here and there and the floor and spaces beside the bed on the floor was very dirty and seemed like it hadn't been cleaned for quite a while. However, over all a very enjoyable stay in a very cool and stylish hotel, I really loved it and would definately stay here again.

Dear Velle, Thank you for taking the time to share your review. We are thrilled that you enjoyed the unique design and interior of our hotel, as well as the upgraded premium room with its distinctive features, such as the free-standing bathtub. It's rewarding to know that our staff's attentiveness and politeness added positively to your experience, and we are glad that the location of your room on the top floor met your expectations. However, we apologize for the inconvenience regarding the frequency of WiFi reconnection and the absence of built-in connectivity options in the television. We also regret to hear that the cleanliness of your room did not meet the high standards we strive to uphold. We appreciate you bringing these matters to our attention. Finally, we are pleased that you found our hotel's atmosphere and the various design features to be exceptional. Your recognition of the hotel's convenient location near Potsdamer Platz and the ease of access from the train station is also much appreciated. The vibrant culture and history embedded within our hotel's architecture are something we take pride in sharing with our guests. We hope we will have the opportunity to see you again in the future. Best regards, Michelle Stuke, Guest Relation Manager

Disappointing

トリップアドバイザーの評価 2.0/5

francescaw268 トリップアドバイザー認証口コミ

Lovely hotel however this whole experience has sadly been ruined by the fact that our deposit has not been returned. Upon check in we were asked to pay an €100 deposit which we paid with no issue on card. We left the room exactly how it was found with nothing damaged and have not received our deposit back after 3 weeks. I have called the hotel (leading to my phone bill being racked up), emailed the hotel, called customer care and emailed customer care yet no progress has been made. My emails have not had a reply and all the phone calls have resulted in someone saying “we will look into it” and then nothing coming as a result from it. This is very frustrating and an unfortunate end to our holiday.

Dear Francesca, Thank you for your feedback, We are delighted that you found our hotel lovely, reflecting the unique combination of history and modernity that we pride ourselves on, along with our commitment to personal service. We are sincerely sorry to hear about the difficulties you have experienced with the return of your deposit. Our process typically ensures that the pre-authorization is released automatically at check-out, although the time it takes to appear in the account can depend on the client's bank. We understand how this can be concerning and apologize for any inconvenience caused by the delay and the communication challenges you have faced. We are looking into this matter to prevent such situations in the future. Finally, we regret that this issue has impacted the conclusion of your holiday. We deeply value your patronage and it is important to us that every guest leaves with positive memories of their stay. I will speak to the accounting department regarding the €100,00 hold on your Credit Card. If the hold is still there, he will realise it right the way for you. Please feel free to send me an email via this Adresse (hotel.berlin.guestrelation@movenpick.com We hope to welcome you again in the future. Best wishes, Michelle Stuke, Guest Relation Manager

My worst hotel stay

トリップアドバイザーの評価 1.0/5

tours t Couples - トリップアドバイザー認証口コミ

I did not have a nice stay. The first staff and the person that checked us in where the only ones that were friendly. I am an Accor platinum member but I was not treated like one. This was my worst experience in travel. I believe it's not always about how beautiful a hotel is. It's always about how well you were treated and how welcome the persons make you feel. I did not get a welcome drink. I paid for all my drinks. I requested for early check in but had to wait 6 hours for the official check in time and also an extra 10 mins. And while waiting, even though they are not obliged to give me early check in, they could have try to be a little nice. Even a simple smile would have made a difference.

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry that your stay did not fully meet your expectations. While our historical building and the convenient location close to Potsdamer Platz offer a unique backdrop for our guests' stays, we recognize that the true essence of a memorable hotel experience lies in the warmth and attentiveness of the service provided. Regrettably, we missed the mark in delivering the distinguished service you, as an Accor platinum member, deserved. Specifically, we apologize for the oversight regarding the welcome drink that you should have received as part of our recognition of your loyalty. Moreover, we understand the inconvenience and discomfort caused by the wait for your room to be ready. Our check-in process is designed to be smooth and accommodating, and we regret any lapse in the level of hospitality extended to you during this time. We also acknowledge that the smallest gestures, such as a welcoming smile, can have a significant impact, and it is clear we fell short in making you feel valued during your wait. We are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team to ensure that our service is reflective of the high standards we set for ourselves and the expectations of our guests. We look forward to welcoming you very soon. Best regards, Michelle Stuke, Guest Relation Manager

との提携 TripAdvisor

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