Mövenpick Hotel Berlin 4 estrellas

Apreciado huésped, Gracias por su valoración. Nos alegra saber que disfrutó de la amplitud y limpieza de su habitación, así como de la calidad de nuestra ropa blanca. También nos complace que haya encontrado nuestro desayuno completo y el personal de recepción atento. Lamentamos el inconveniente que tuvo con la caja fuerte en su habitación. Agradecemos su comentario y nos aseguraremos de revisar el funcionamiento de nuestras cajas fuertes para evitar futuros problemas. En cuanto a la reserva, nos disculpamos si hubo alguna confusión en la comunicación con la agencia. Siempre recomendamos a nuestros huéspedes que verifiquen los detalles de su reserva antes de su llegada para asegurar una experiencia sin contratiempos. Sería una grata noticia que, en un futuro, nos contacte de nuevo para volver a hospedarle con nosotros. Un saludo muy afectuoso,

Estimado huésped, Gracias por dedicarle unos minutos de su valioso tiempo a dejarnos su reseña. Lamentamos mucho los inconvenientes que experimentó con respecto a la habitación y la falta de una cama adecuada para la tercera persona. Entendemos lo incómodo que esto pudo haber sido y nos disculpamos por ello. También lamentamos que haya tenido que solicitar toallas y otros artículos adicionales durante su estancia. En cuanto al comedor y la presencia de abejas, agradecemos sus comentarios y tomaremos las medidas necesarias para abordar este problema. Nos esforzamos por ofrecer un ambiente agradable y cómodo para todos nuestros huéspedes, y sus comentarios nos ayudan a mejorar en este aspecto. Reciba un cordial saludo,

Dear Guest, Thank you for taking the time to evaluate us. We're sorry we didn't meet your expectations. We have a coffee machine at the buffet area so that our guests have the possibility to make their own coffee. Our guests are welcome to place their orders directly with the service staff, who are happy to take care of our guests' wishes! In this way you avoid the long waiting time you mentioned. Our hotel is located in a historic building (Old Siemens Headquarters), which meant that we had to comply with some of the city's requirements during the renovation, hence the sliding door and the ventilation in the bathroom. Thus water fog is avoided. There is the possibility to switch it off at a regulator. The Mövenpick in Berlin is mainly a conference hotel and is designed for weekend tourists at most, so the wardrobes are smaller. It is always possible to ask at the reception for a higher room category (with surcharge), in the higher categories there is usually a larger dressing room! Our reception team is available for our guests around the clock. Should you need something for the room (Amenities), our guests can let us know at any time and we will bring it to the room. Certain amenities are only in the higher categories such as: coffee machine, bathrobe, bath slippers. Guests who have a lower category are welcome to order them at the reception desk. We are very sorry that on arrival you were given the impression that German citizens are preferred. This is not the case! As our reception has a round arch and no barrier to queue, it is possible that another guest is served first. For which we would like to apologize. We are located in Berlin, a very international city. We set a high value on treating every guest the same way as we do in the team. ACCOR = Heartist. We live our motto. We would like to express our regrets and would be happy to welcome you repeatedly to prove to you that we are a good host. With best regards from Berlin Lena Albiez Ass. Front Office Manager