Mövenpick Lausanne 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 1.898 görüş

En iyi fiyat
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Mövenpick Lausanne - Image 1
Mövenpick Lausanne - Image 2
Mövenpick Lausanne - Image 3
Mövenpick Lausanne - Image 4
Avenue de Rhodanie 4, Lausanne, 1007 LAUSANNE, İsviçre

Açıklama

Otel ekstraları

  • An OK:GO certified hotel ♿ A Green Globe certified hotel 

  • Exceptional hotel on the shores of Lake Geneva

  • Free fitness center with sauna

  • Free transport card and easy access to the downtown area

  • 10 modular conference rooms with catering service

Konaklama olanaklarımız

Otelin konumu

Mövenpick Lausanne

Avenue de Rhodanie 4, Lausanne
1007 LAUSANNE
İsviçre

GPS:46.50829, 6.624128

Telefon

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

MOVENPICK RESTAURANT

Movenpick Restaurant has a range of dining experiences with fresh, seasonal specialties. Enjoy innovative brasserie-style creations in our warm interior space or on the terrace with a view of Lake Geneva.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  1.898 görüş

TripAdvisor Derecesi  4.1/5  1.724 görüş

2025 mükemmeliyet sertifikası

Overpriced and tired

Tripadvisor puanı 2.0/5

CavolinoBruxelles TripAdvisor onaylı yorum

Without proximity with IMD, nobody would stay here. I spent a week at this hotel, the only one close to IMD, quite disappointing. Room was too warm (no way to reduce temperature) and dirty. Definitely overpriced. Pity there are no alternatives.

Technical issues with rooms, issue management is not good.

Tripadvisor puanı 2.0/5

Kugulu TripAdvisor onaylı yorum

I've been staying at this hotel once a year for the past few years. I see that things have deteriorated. While the view (if you have a Lakeview room) and the location are great, the rooms have technical issues and the service is not good enough to compensate. The heating in my room could not be turned off. The room was constantly too hot. When I called the reception, they sent a technician but I was told the issue would only be solved the next day by the technical team. They offered me to change rooms, but it was going to be too painful late at night. I asked them to make sure it gets fixed the next day so it would be ok for my following night. The following evening I came to the room after a long work day, I saw that they had left the windows open to cool down the room. No note or phone message to tell me whether or not the issue was fixed! (obviously not, because why leave the windows open in November otherwise?) Another colleague told me her room had the same issue. Yet another colleague woke up in the middle of the night with water sounds in the bathroom. The bathroom was flooded and could not be used. Again, they were told it would be fixed the next day. In this case it was fixed but no apology or compensation was offered. The receptionist they talked to said they were "not authorised" to offer compensation and they would need to check with the supervisor. I am really surprised at the number of issues and the handling of the issues. They should be proactively apologising and compensating the guests for such issues - both problems mentioned here impacts the quality of sleep. This is not acceptable.

Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your stay did not meet your expectations this year. We fully understand your disappointment with the technical issues you encountered and the perceived lack of follow-up. Please note that our technical team is usually very responsive and does its utmost to intervene quickly, particularly with regard to heating settings. All our rooms are set to a central temperature, which our guests can adjust by a few degrees, but which cannot be completely deactivated for reasons of thermal comfort and safety. Regarding the opening of windows, we regret that this action was not accompanied by clear communication. This does not reflect the level of attention we wish to offer. We are also sorry for the inconvenience caused to your colleagues. Each situation should have been followed up with a more explicit apology and more proactive support on our part. We will make our teams aware of this to prevent it from happening again. We remain at your disposal for any further discussion and hope to have the opportunity to regain your trust during a future stay. Franck Fleury Cluster General Manager Mövenpick Hotel Geneva Mövenpick Hotel Lausanne

Nice spot on the lake front, immaculate room.

Tripadvisor puanı 5.0/5

RHCLB TripAdvisor onaylı yorum

Booked last minute whilst travelling through the region, booked a lake view room which had an excellent view of the marina and lake. Staff were really friendly and helpful, providing metro tickets and brolleys etc, and convenient parking below the hotel. Metro station a short walk away. Room itself was immaculate, room and bathroom were clean and of a good size.

We warmly thank you for sharing your feedback following your stay. We are delighted to read that you enjoyed the view of the lake and marina, as well as the comfort and cleanliness of your room. It is nice to know that our team was able to assist you effectively and that you found the proximity to the metro and our parking service convenient. Some useful information: - Green Globe certification with the highest “platinum” level - Lake view room - Fitness facilities - Electricity terminals - Parking: 30 spaces at the hotel and 800 spaces (Ouchy parking lot) - FREE direct streetcar 100m away: 5 minutes to the station, 2 minutes more to Le Flon - And don't forget our famous ice creams We hope to have the pleasure of welcoming you back on your next visit to the region. Franck Fleury Cluster General Manager Mövenpick Hotel Lausanne Mövenpick Hôtel Geneva

Great spot for the lake

Tripadvisor puanı 4.0/5

AlessandroM506 Aileler - TripAdvisor onaylı yorum

Perfect location, nice and clean rooms and toilets, very friendly check in and great facilities. We booked last minute two rooms for the family and it was also great value for money for a room with no lake view. Being just in front of the lake and by the restaurants and cafes along the promenade meant we could reach easily both the beach and the local amenities.

Thank you so much for your wonderful feedback! We're delighted that you enjoyed the hotel's ideal location, the cleanliness and comfort of our rooms and the warm welcome at check-in. It's a pleasure to know that your family stay went well and that you were able to take full advantage of our proximity to the lake, restaurants and local amenities. Your satisfaction is our greatest reward. We look forward to welcoming you again soon, whether for a short stopover or a longer stay by the lake. Yours sincerely, Franck Fleury Cluster General Manager Mövenpick Hotel Lausanne Mövenpick Hotel Geneva

Good enough as a base

Tripadvisor puanı 3.0/5

BeenToManyPlaces TripAdvisor onaylı yorum

The rooms in this hotel need updating especially the bathroom which had rust in several places. The shower/bathtub is semi-enclosed with a glass panel that lets water splash on the floor of the bathroom. The shower head itself would not stay in place which made it difficult to shower. Housekeeping did not vacuum the carpet in the room and did not mop the bathroom floor. The room has a fridge and a nespresso coffee maker but no microwave. The beds were comfortable. We had a room that overlooks the main road and you could hear street noise. The location of the hotel provides nice views of the lake, port and mountains. There is Migros supermarket right next to the hotel where you can get some really good pastries for breakfast for cheap compared to what the hotel charges, You get a free transportation pass to use for the very convenient metro and bus system.

Thank you for taking the time to share your experience. We are sincerely sorry to hear that your stay did not fully meet your expectations, particularly with regard to the condition of the bathroom and the quality of housekeeping. Your comments have been passed on to our technical team and room service so that the necessary measures can be taken as soon as possible. We are delighted that you appreciated the comfortable beds, the Nespresso coffee machine and the privileged location of our hotel overlooking the lake and mountains. We also thank you for mentioning the convenience of the nearby supermarket and the usefulness of the transport pass offered. Your feedback is invaluable in enabling us to constantly improve our services. We hope to have the opportunity to welcome you again and offer you an experience more in line with your expectations. Franck Fleury Cluster General Manager Mövenpick Hotel Lausanne Mövenpick Hotel Geneva

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