モーベンピック ローザンヌ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,917 件のレビュー

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ローダニー通り4, Lausanne, 1007 ローザンヌ, スイス

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  • OK:GO 認証ホテル ♿ Green Globe 認証ホテル 

  • ジュネーブ湖の湖畔にある特別なホテル

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  • 無料の交通機関カードを利用してダウンタウンエリアに簡単にアクセスできます。

  • ケータリングサービス付きの 10 室のモジュール式カンファレンスルーム

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モーベンピック ローザンヌ

ローダニー通り4, Lausanne
1007 ローザンヌ
スイス

GPS:46.50829, 6.624128

電話番号

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敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

MOVENPICK RESTAURANT

「モーヴェントヴロクレストラン」では、新鮮な季節の特選料理など、さまざまなお食事をお楽しみいただけます。温かみのあるインテリア空間が広がる店内、またはレマン湖を望むテラスで、革新的なブラッスリースタイルの料理をお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,917 件のレビュー

トリップアドバイザーの評価  4.1/5  1,728 件のレビュー

2025エクセレンス認証

Very nice stay

トリップアドバイザーの評価 5.0/5

Sasha122156 トリップアドバイザー認証口コミ

The hotel is very well located, just a few steps from the metro station and close to the lake. The check-in was a breeze, we were given all necessary information. Our room was modern, spacious, clean and comfortable. Our request for new pillows was taken care of immediately. Breakfast was great with the variety beyond believe. We had dinner at the hotel’s restaurant and were not disappointed either. All staff members (at the reception, at the housekeeping, at the restaurant) were nice, friendly and professional. The location close to the long promenade allows you to take pleasant walks and even visit Olympic museum if you can climb the stairs. I highly recommend this establishment.

Dear Guest, Thank you very much for taking the time to share such a wonderful review of your stay with us. We are delighted to hear that you appreciated our convenient location, the smooth check-in process, and the comfort and cleanliness of your room. It is especially rewarding to know that our team was able to respond promptly to your request and that both our breakfast and restaurant offerings met your expectations. Your kind words regarding the friendliness and professionalism of our staff across all departments mean a great deal to us. Knowing that our location allowed you to enjoy pleasant walks along the promenade and visit nearby attractions makes us very happy. Thank you for highly recommending our establishment. We truly hope to welcome you back again in the near future. Franck Fleury Cluster General Manager Mövenpick Hotel Lausanne Möpvenpick Hotel Geneva

Overpriced and tired

トリップアドバイザーの評価 2.0/5

CavolinoBruxelles トリップアドバイザー認証口コミ

Without proximity with IMD, nobody would stay here. I spent a week at this hotel, the only one close to IMD, quite disappointing. Room was too warm (no way to reduce temperature) and dirty. Definitely overpriced. Pity there are no alternatives.

Thank you for sharing your feedback. We are sincerely sorry to hear that your stay did not meet your expectations. We are particularly surprised that we were not informed of these issues during your stay. Our team is always available to intervene immediately and find a solution to ensure your comfort. Furthermore, this type of comment in no way reflects the feedback we usually receive, nor the quality of service we offer on a daily basis. The cleanliness and comfort of our rooms are essential points that we are committed to maintaining at the highest level. We hope to have the opportunity to welcome you back and offer you an experience that meets our standards. Franck Fleury Cluster General Manager Mövenpick Hotel Lausanne Mövenpick Hotel Geneva

Technical issues with rooms, issue management is not good.

トリップアドバイザーの評価 2.0/5

Kugulu トリップアドバイザー認証口コミ

I've been staying at this hotel once a year for the past few years. I see that things have deteriorated. While the view (if you have a Lakeview room) and the location are great, the rooms have technical issues and the service is not good enough to compensate. The heating in my room could not be turned off. The room was constantly too hot. When I called the reception, they sent a technician but I was told the issue would only be solved the next day by the technical team. They offered me to change rooms, but it was going to be too painful late at night. I asked them to make sure it gets fixed the next day so it would be ok for my following night. The following evening I came to the room after a long work day, I saw that they had left the windows open to cool down the room. No note or phone message to tell me whether or not the issue was fixed! (obviously not, because why leave the windows open in November otherwise?) Another colleague told me her room had the same issue. Yet another colleague woke up in the middle of the night with water sounds in the bathroom. The bathroom was flooded and could not be used. Again, they were told it would be fixed the next day. In this case it was fixed but no apology or compensation was offered. The receptionist they talked to said they were "not authorised" to offer compensation and they would need to check with the supervisor. I am really surprised at the number of issues and the handling of the issues. They should be proactively apologising and compensating the guests for such issues - both problems mentioned here impacts the quality of sleep. This is not acceptable.

Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your stay did not meet your expectations this year. We fully understand your disappointment with the technical issues you encountered and the perceived lack of follow-up. Please note that our technical team is usually very responsive and does its utmost to intervene quickly, particularly with regard to heating settings. All our rooms are set to a central temperature, which our guests can adjust by a few degrees, but which cannot be completely deactivated for reasons of thermal comfort and safety. Regarding the opening of windows, we regret that this action was not accompanied by clear communication. This does not reflect the level of attention we wish to offer. We are also sorry for the inconvenience caused to your colleagues. Each situation should have been followed up with a more explicit apology and more proactive support on our part. We will make our teams aware of this to prevent it from happening again. We remain at your disposal for any further discussion and hope to have the opportunity to regain your trust during a future stay. Franck Fleury Cluster General Manager Mövenpick Hotel Geneva Mövenpick Hotel Lausanne

Nice spot on the lake front, immaculate room.

トリップアドバイザーの評価 5.0/5

RHCLB トリップアドバイザー認証口コミ

Booked last minute whilst travelling through the region, booked a lake view room which had an excellent view of the marina and lake. Staff were really friendly and helpful, providing metro tickets and brolleys etc, and convenient parking below the hotel. Metro station a short walk away. Room itself was immaculate, room and bathroom were clean and of a good size.

We warmly thank you for sharing your feedback following your stay. We are delighted to read that you enjoyed the view of the lake and marina, as well as the comfort and cleanliness of your room. It is nice to know that our team was able to assist you effectively and that you found the proximity to the metro and our parking service convenient. Some useful information: - Green Globe certification with the highest “platinum” level - Lake view room - Fitness facilities - Electricity terminals - Parking: 30 spaces at the hotel and 800 spaces (Ouchy parking lot) - FREE direct streetcar 100m away: 5 minutes to the station, 2 minutes more to Le Flon - And don't forget our famous ice creams We hope to have the pleasure of welcoming you back on your next visit to the region. Franck Fleury Cluster General Manager Mövenpick Hotel Lausanne Mövenpick Hôtel Geneva

Great spot for the lake

トリップアドバイザーの評価 4.0/5

AlessandroM506 ファミリー - トリップアドバイザー認証口コミ

Perfect location, nice and clean rooms and toilets, very friendly check in and great facilities. We booked last minute two rooms for the family and it was also great value for money for a room with no lake view. Being just in front of the lake and by the restaurants and cafes along the promenade meant we could reach easily both the beach and the local amenities.

Thank you so much for your wonderful feedback! We're delighted that you enjoyed the hotel's ideal location, the cleanliness and comfort of our rooms and the warm welcome at check-in. It's a pleasure to know that your family stay went well and that you were able to take full advantage of our proximity to the lake, restaurants and local amenities. Your satisfaction is our greatest reward. We look forward to welcoming you again soon, whether for a short stopover or a longer stay by the lake. Yours sincerely, Franck Fleury Cluster General Manager Mövenpick Hotel Lausanne Mövenpick Hotel Geneva

との提携 TripAdvisor

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