Mövenpick Zurich Airport 4 星

客户意见评级 (ALL 评级) 3.8/5 1,513 评论

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Mövenpick Zurich Airport - Image 1
Mövenpick Zurich Airport - Image 2
Mövenpick Zurich Airport - Image 3
Mövenpick Zurich Airport - Image 4
Mittelholzerstrasse 8, 8152 ZUERICH-GLATTBRUGG, 瑞士

描述

酒店其他优惠

  • ALLSAFE and Green Globe Platinum certified hotel

  • Only 5 minutes from the Zurich airport

  • Restaurants, bar and summer terrace

  • Multifunctional meeting rooms

  • Free airport shuttle and 200 parking spaces (at a fee)

我们的客房

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酒店位置

Mövenpick Zurich Airport

Mittelholzerstrasse 8
8152 ZUERICH-GLATTBRUGG
瑞士

GPS:47.43932, 8.568669

电话
传真 +41 44 808 88 77

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LE CHALET

Le Chalet restaurant offers a wide selection of international dishes and seasonal variations. In the summer months, you can enjoy your meal on the large summer terrace.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  1,513 评论

TripAdvisor 评级  4.0/5  2,525 评论

Good lobby area, staff untrained

Tripadvisor 评级 4.0/5

ARJAV J 经 TripAdvisor 认证的评论

Good hotel, a lot of Indians stay here, rooms are a bit old fashioned and run down, but justifies the price, check in checkout staff is untrained and dont know about much things.

Dear Guest, Thanks for letting us know your opinion of your stay. We appreciate your kind words about our welcoming lobby space and are glad you found our pricing to reflect good value. However, we sincerely regret that some aspects of your experience fell short of expectations. Our team undergoes regular hospitality training, and we’re addressing your observations to improve service quality. Regarding room facilities, we continually update furnishings while maintaining our property's character. Nonetheless, we’re pleased your overall stay was satisfactory and hope you enjoyed convenient access to transportation links during your visit. It would be a pleasure to welcome you back on a future occasion. All the best, Heinz Krähenbühl, General Manager

The most filthy and dirty hotel

Tripadvisor 评级 1.0/5

Malina I 经 TripAdvisor 认证的评论

The most filthy and dirty hotel I have ever booked a room at in my life! I booked because I came to a job fair that was held in this hotel, but I DO NOT advise anyone to make the mistake of staying in this hotel! The duvet covers were dirty and I turned on the light to see how filthy and filthy they could be!!!! It was miserable!!. And when I say miserable please see the attached pictures!, the bathroom was filthy and the sanitary ware very old and dirty (see the pictures) the air conditioning vent was covered in dust and I think mold bacteria had already grown there (also see the pictures), the heat did not work... so something horror! This hotel should not be operating! It is unacceptable to let a hotel operate like this. I will also send the pictures to the health department in Zurich, and I am sure that measures should be taken to close this hotel!!! It is miserable!!! If I could give a minus grade I would, unfortunately I can't give a grade lower than 1 because the grades are from 1 to 5, but if I could I would give a minus 5.

Dear Alina Thank you for taking the time to review your recent stay at our hotel. We sincerely apologize that your experience fell short of expectations in multiple aspects. Our team takes cleanliness standards extremely seriously and has reinforced inspection protocols following your comments. While our HVAC systems undergo quarterly professional maintenance, we regret any discomfort caused and have conducted additional checks. We appreciate you bringing these matters to our attention as it helps us maintain our facilities. We hope to have the opportunity to welcome you back in the future. Best regards, Heinz Krähenbühl, General Manager

close to airport

Tripadvisor 评级 4.0/5

govindagrawal 经 TripAdvisor 认证的评论

CLOSE TO airport .they have shuttles to airport . big rooms but rooms need refurbishing . friendly staff . the breakfast was good .

Dear Govind, Thank you for taking the time to share your feedback. We are delighted that you found our location convenient for your travel needs and appreciated our airport shuttle service. It is wonderful that you enjoyed the spaciousness of your room and the friendly assistance from our team. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We take all feedback seriously and will share your comments with our maintenance team. Nonetheless, we are pleased that you had a positive experience with our breakfast offerings. We hope you were able to take advantage of our hotel's excellent connectivity to both the airport and Zurich city center. We hope to have the pleasure of welcoming you again. Kind regards, Heinz Krähenbühl, General Manager

Worst Customer Service

Tripadvisor 评级 1.0/5

729elianem 经 TripAdvisor 认证的评论

This is the worst Customer service and Hotel in Zurich . The rooms were dirty upon arrival - Check in is at 15:00 and we arrived at 18:00 and room was not ready. The next day the room was not cleaned and someone did the bed but layed down on it - the bed sheets were re used . The keys of our rooms didn’t worked so we had to go to the lobby several times . The staff in the reception was not friendly at all neither Customer centric oriented. In particular in the reception Adelaida and Mahmoud were truly aggressive with us, as if we had the fault of their incompetence.

Dear Éliane, We thank you for taking the time to share your feedback. However, we sincerely apologize that your experience fell short of expectations. Our check-in process normally ensures rooms are prepared by 15:00, and we regret this wasn't your experience. We take cleanliness seriously with daily housekeeping, and will reinforce this standard. Regarding staff interactions, we expect courtesy as fundamental and will address this directly with our team. We hope we have the pleasure of seeing you again in the future. Take care, Heinz Krähenbühl, General Manager

Worst hotel ever

Tripadvisor 评级 1.0/5

Passport61158920674 经 TripAdvisor 认证的评论

Everything in this room was dirty: carpet, night stands, worktable, vanity in the bathroom, cups and coffee maker, glasses. Had to use lysol disinfectant on Everything. Service at the restaurant was terrible and the food was inedible. I do not recommend this hotel, one of the worst hotels I stayed in.

Dear Guest, Thank you for sharing your feedback about your experience at our hotel. We sincerely apologize your experience fell short of our usual standards. Our housekeeping team conducts daily cleaning using professional-grade products, and we regret any lapse you encountered. Our restaurant staff receives regular service training, and we're disappointed this wasn't reflected during your visit. We've shared your comments with our culinary team who maintain strict quality controls on all dishes. Though we understand your decision, we hope you might reconsider future visits as we continually refine our guest experience. We hope to welcome you back on future occasions. Best regards, Heinz Krähenbühl, General Manager

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其他网络用户评价我们的酒店

  • 1,528 评论 8.8/10 位置
  • 2,040 评论 4.5/10 房间
  • 1,771 评论 7.1/10 服务
  • 42 评论 5.6/10 上网
  • 1,062 评论 4.9/10 舒适度
  • 728 评论 3.7/10 清洁度
  • 444 评论 2.7/10 氛围
  • 321 评论 6.6/10 早餐

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