Mövenpick Zurich Airport 4 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 1 360

Gwarancja
najniższej ceny
Mövenpick Zurich Airport - Image 1
Mövenpick Zurich Airport - Image 2
Mövenpick Zurich Airport - Image 3
Mövenpick Zurich Airport - Image 4
Mittelholzerstrasse 8, 8152 ZUERICH-GLATTBRUGG, Switzerland

Opis

O hotelu

  • ALLSAFE and Green Globe Platinum certified hotel

  • Only 5 minutes from the Zurich airport

  • Restaurants, bar and summer terrace

  • Multifunctional meeting rooms

  • Free airport shuttle and 200 parking spaces (at a fee)

Nasze pokoje

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokalizacja hotelu

Mövenpick Zurich Airport

Mittelholzerstrasse 8
8152 ZUERICH-GLATTBRUGG
Switzerland

Pozycja GPS:47.43932, 8.568669

Telefon
Faks +41 44 808 88 77

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

LE CHALET

Le Chalet restaurant offers a wide selection of international dishes and seasonal variations. In the summer months, you can enjoy your meal on the large summer terrace.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.9/5  Liczba opinii: 1 360

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 475

Excellent service

Ocena na stronie TripAdvisor 4.0/5

lylied2020 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I travel more frequently and today happened to where I visited the movenpick in Zurich. The staff at the reception the Ms Clare was extremely friendly , helpful and efficient. The Gentleman in restaurant was too the same. The customer service was at the highest. One of the best hotels I have visited.

Dear Guest, Thank you for this great review. We are delighted that you enjoyed the warm welcome and attentiveness of our staff, particularly Ms. Clare at the reception and our restaurant team member. It is rewarding to know that their efforts contributed to the high level of customer service you experienced during your stay. Our dedicated staff is the cornerstone of Mövenpick Hotel Zurich Airport, and we take great pride in providing a comfortable and hospitable environment for our guests. We look forward to welcoming you back soon. Kind regards, Bastian Mantey, General Manager

Poor performance at the reception

Ocena na stronie TripAdvisor 1.0/5

Darjo C Opinia zatwierdzona w TripAdvisor

Upon my check-in, they used the type of the document (Identity Card) and entered it as my name and surname. When I approached the reception during the stay, they made fun of me and my name. Upon check-out, I received the invoice indicated that my name is Identity and my surname is Card (in my language, of course). I immediately asked to change it and use my name, because I need the proper invoice for the purpose of managing the costs of my business trip. The receptionist said that he cannot do it, but his boss can. He promised that I would receive the correct invoice. I asked hotel four times in the last week to send me the corrected invoice, but they are not responding at all. They seem to be reluctant to communicate. I am writing this review just for the purpose of getting some response from the hotel. Darjo Cizel (this is my real name)

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry that your experience with our reception did not meet your expectations. It is important to us that all of our guests are addressed properly, and we regret any inconvenience caused by the misidentification on your invoice. We understand how crucial accurate documentation is, especially for business travel, and it is our standard to ensure that all details are correct. We deeply apologize for the impression our team gave when addressing your concerns. Our intention is always to provide a professional and courteous service to our guests. It is disappointing to hear that our communication has not been as responsive and efficient as we strive for it to be. Please know that we are looking into this matter to ensure that our internal processes are improved. We appreciate your patience and would like to extend our sincerest apologies for the delay in sending the corrected invoice. Your experience is not reflective of the high standards we hold ourselves to at Mövenpick Hotel Zurich Airport. We look forward to welcoming you very soon. Best regards, Bastian Mantey, General Manager

A SHAME IN SWITZERLAND

Ocena na stronie TripAdvisor 1.0/5

Jacques P Opinia zatwierdzona w TripAdvisor

I rarely post negative comments, but this hotel deserves one! I would rate the hotel as an old factory with no customer service! Moreover, even though I am an Accor gold member and had paid my room in advance, I was asked to leave a deposit of 100 CHF, I was charged and never refunded, even after trying to contact the reception (which never replies) I write this review as I read several guest's comments to whom it happened, exactly the same, deposit pay and charged and hassle for refund!

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry to hear about the aspects of your stay that did not live up to your expectations. As a valued Accor gold member, we understand your concerns regarding the deposit process. Please allow us to clarify that our policy includes a standard preauthorization for incidental charges to ensure convenience for any additional services. Nonetheless, we sincerely apologize for any inconvenience this has caused you, particularly if the refund process has not been as prompt as it should be. We are also concerned to learn about your experience with our reception's responsiveness and want to assure you that we aim to provide attentive and efficient service at all times. We regret that your perception of our establishment was impacted by the architectural style of our buildings. While our design reflects the Mövenpick heritage, we acknowledge that aesthetic preferences vary and some guests may prefer a more contemporary look. We appreciate your candid feedback, as it provides us with the opportunity to consider areas of potential enhancement. We look forward to welcoming you very soon. Best regards, Bastian Mantey, General Manager

Not great experience

Ocena na stronie TripAdvisor 3.0/5

56rajan Opinia zatwierdzona w TripAdvisor

Had a problem when checking in. Was told I had no reservations. After showing them confirmation from the hotel they asked me to wait in the bar. Gave voucher for two drinks. Finally after an hour got the room. Room was clean. Air conditioning not great but was comfortable. Shuttle to airport is good. I was charged two times for the room. By the hotel and the booking platform. Finally the bill was corrected with the help from booking.com. Staff is fine, not great as I believe they are overbooked most of the time and doing their job.

Dear Rajan, Thank you for taking the time to share your review. We are pleased that you found your room to be clean, ensuring a comfortable environment during your stay. It is great to hear that our complimentary airport shuttle service added convenience to your travels, providing timely transfers between the hotel and the airport. However, we apologize for the inconvenience you faced upon arrival and with the billing for your room. We understand that such situations can be frustrating, and we strive to ensure that every guest feels welcomed from the very beginning. We are sincerely sorry for the confusion regarding your reservation and the subsequent delay in accessing your room. Moreover, we regret the error that led to the double charge, and we appreciate your patience as we worked with the booking platform to amend the billing. Finally, we are glad that despite these issues, the room temperature was comfortable for you and that the staff was able to assist you during your stay, albeit not to the exceptional standard we aim to uphold. Our team is committed to providing attentive and efficient service to all our guests, and your feedback is essential in helping us improve. We hope we will have the opportunity to see you again in the future. Best regards, Bastian Mantey, General Manager

Poor hotel but convenient for the airport

Ocena na stronie TripAdvisor 2.0/5

new_world_travellers Opinia zatwierdzona w TripAdvisor

We stayed one night at Movenpick Zurich Airport and it was poor. The check in process was awful. We arrived late and they were still not sure if the room was ready. The rooms are dated with a motel like feeling. The location is convenient for the airport and the shuttle service is good.

Dear New World, Thank you for taking the time to share your feedback. We are pleased that you found our location convenient for your travels and that our complimentary shuttle service was to your satisfaction, ensuring a smooth connection between the airport and our hotel. We are sorry to hear that your check-in experience did not meet your expectations and that you found the decor of our rooms not to your taste. Our aim is to provide a welcoming and efficient check-in process for all guests, especially those arriving late, and we regret any inconvenience caused. While some guests find our rooms to be comfortably appointed, we understand that preferences vary and we appreciate your perspective. We continually strive to maintain and update our facilities to create a pleasant environment for our guests. Nonetheless, it is great to know that the proximity to Zurich Airport added value to your stay. Our location, just five minutes from the airport, is indeed one of the highlights for many of our guests, along with the free WIFI in our spacious rooms and the wide range of international and seasonal dishes available at our restaurant. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Bastian Mantey, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 175 Liczba opinii 8.8/10 Lokalizacja
  • 1 623 Liczba opinii 4.6/10 Pokój
  • 1 399 Liczba opinii 6.8/10 Obsługa
  • 24 Liczba opinii 6.1/10 Internet
  • 933 Liczba opinii 4.3/10 Komfort
  • 523 Liczba opinii 5/10 Czystość
  • 393 Liczba opinii 5.3/10 Jedzenie
  • 320 Liczba opinii 3.4/10 Klimat

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Zuerich-Glattbrugg - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.