Hotel Novotel Zurich Airport Messe 4 gwiazdki

If you dont need to stay in down town of Zurich - this hotel is a good alternative choice. The tram line 10 brings you directly in to the heart of Zurich and line 12 to the Glatt Shopping Center - everything under one roof.... To me there is only one small point to mention....it looks like it is a crew hotel and the breakfast room is full of them - the arriving ones and the departing ones...most of them in their pyamas and flip flops straight from the bed - which looks a bit od to the other guests...but the hotel crew seems to know them all and accept them ...

The hotel is located 10mins away from the airport by the airport express bus TXL. There's table football at the play area at lobby which our kids can't get enough fun of. Rooms are clean and in tip top condition and staff are polite. Good memories before we leave Berlin.

Warm welcome from friendly, helpful professional staff. Lovely varied buffet breakfast Clean bedroom and bathroom. The sauna was a nice feature, there was also a gym. Hotel suited us as on tram route from the airport, stop just outside hotel, and then took us to the railway station in the city. The Zurich card made it easy to explore.

Wszystko było OK!

Located about 2km from the Zurich Airport, this hotel is a good option for those who want to visit Zurich as public transportation into the city and towards the airport is right in front of the premises. Breakast is very good and the wi-fi, always important, works well. There is free transportation from the airport to the hotel and a CHF 4 per person charge from the hotel to the airport. Nothing special about the room which is confortable but a bit small. Overall, as already mentioned, it's a good option for staying near Zurich and the airport.

This was the most disappointing Novotel I have ever stayed in anywhere in the world. Dirty carpets, two paper cups and one English teabag per double room. No tv remote in room. Broken kettle then replaced by one that base was a different brand to kettle so therefore didn’t work. Then a kettle simply taken from a nearby room by housekeeping staff, merely moving the problem to the next guest, was told slightly broken and to just hold down the button for the entire time it took to boil. Asked for 91€ and told credit card declined on something that was prepaid months ago even though receipt provided and bank statement shown. Two female front desk staff incredibly helpful but other male staff distinctly unhelpful. Housekeeping staff and all management staff need to be retrained by Novotel Basel as they are the benchmark for Novotel’s everywhere.

Understaffed. Room needed bath plug and TV control. Hall carpets, filthy. Room OK. Breakfast Good. Peculiarly set so that taxis must stop at an upper level, reached by stairs or an extremely steep ramp. Seems to cater for airline crew and groups of business oriented people. I bet they paid a lot less than I did.

oriented on people travelling but not customers. Hotel modern and comfortable. nice restaurant (dinning room outside). Good service. I have had to pay the shuttle for the return to the airport (10mn travelling).

The hotel is a bit old, nice neighborhood, need refreshment And a goooood cleaning. The rooms were ok , the breakfast Was a bit disappointed compared to other Novotel’s breakfast we had before. It is the less good Novotel experience we had.

Check in staff poor. On check in asked to wait 20 minutes in lobby as room not ready and told we would be informed and given key cards when ready. Staff mrmber forgot and was playing on computer in back office and joking with colleague. After 40 minutes went back to desk and explained, and grumpy staff ,mrmber asked if I had completed all tye formaliqties to which I responed that I did not know but had signed a form and givren my trlephone number. How do I know what there procefures are? I would have expected him to check withvtye person who originally checked us in. He thrn virtually tyrew tye key card to mw without telling me the room number or any of the information (e.g.wi-fi code info etc.) . He reluctantly gave me a second key card when I asked. On check out, got a surly female staff member who could not be bothered asking if we had a good stay or that everything had been ok. Seems to me this hoyrl has gone downhill alot since we last stayed. Rooms / corridoors are in poor condition, and our sink leaked on tye floor in tye room when we used it. Think tyey are now only interested in tye coach parties.

I have been staying at this hotel annually for over 20 years. It just is not the same hotel. And the main problem is that there are cleanliness issues that I never experienced in the past. I stayed at this Novotel 2 separate stays this summer. The first time our carpet was pretty dirty and there was what looked like dried blood on the carpet. This last time the bathroom had a strong urine odor. I’m retrospect I should have asked for a different room but instead got some antibacterial wipes at the local grocery store and wiped off the fixtures and floor. It didn’t help so the odor must be embedded in something. Also there was a blood spot on the pillow case - I just used the second pillow but the linens should be clean in any hotel especially a 4 star. Also the shower was weird and the tub was missing a stopper. And the hall carpets were very dirty. This hotel needs a redo and a deep cleaning in the meantime. It is conveniently to airport and a good tram system.

Hotel mocno zużyty i w związku z tym dość zniszczony przez duża ilość turystów, łazienka niezbyt czysta (zagrzybiałe fugi i nie dokładnie wyczyszczona). Wygodne łóżka, recepcja - obługa dobra, śniadanie dobre, ale obsługa restauracji zbyt mała i dlatego nie nadążała z uzupełnianiem braków, np. kubki papierowe zastępowały szklane i brakowało talerzy

The hotel is in some proximity of the airport which leads to a very busy reception. I did online check in hoping to get my room quicker, but had to qeue with other for 10min as even the priority check in was occupied with non priority matters. The parking was the most expensivest ever for a hotel outside the city. I paid 30 CHF or 20% of the room cost. This becomes more and more a common but undesired practice to make the room "cheap looking". Hotels should be forced by law to uncover the extra cost like breakfast & parking. Speaking about breakfast - this was below average for this hotel class. I missed the fruits. ... and by the way... as a Platinum member I got a welcome drink and and a room upgrade. The room was finally the same as any other room in the hotel, the b ar was closed and the minibar had a single beer inside - I know what Hilton Honors does for their platinum Members - Accor is simply not competetive in this way.

There were several small things that added up to our stay being only average. Bathroom not clean and water leaking were the two main things. I was disappointed as my previous stays in Accor Hotels have been excellent.

If you are in need of a hotel close to the ZRH Airport with clean rooms and a helpful staff...this is it. Be advised the shuttle from the airport to the hotel is free of charge, but if you are flying out, the service is 4 Euros per person, and must be reserved the night before. Why? Early departures fill the van space up. There is a tram that stops right outside this location to take you into the actual city. Food choices are limited ... great food court at the airport. Raphael at the front desk is extremely knowledgeable and assisted us with our check-in.