Mövenpick Resort Cam Ranh 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 667 件のレビュー

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Mövenpick Resort Cam Ranh - Image 1
Mövenpick Resort Cam Ranh - Image 2
Mövenpick Resort Cam Ranh - Image 3
Mövenpick Resort Cam Ranh - Image 4
Plot D 12 Abc, Cam Hai Dong, Cam Ranh, 57615 Khanh Hoa Province, ベトナム

説明

ホテルのその他の情報

  • All rooms and villas offer direct sea view, hosting up to 02 children under 16 years of age

  • Private white sand beach and crystal water with on-site watersports facilities and 24/7 gym

  • Kid-friendly facilities including Little Birds Club, water slide, adventurous rope park

  • Grand Ballroom connected to 2,000sqm event lawn

  • 1,000 sqm destination spa with 23 treatment rooms

当ホテルの客室

ホテル所在地

Mövenpick Resort Cam Ranh

Plot D 12 Abc, Cam Hai Dong, Cam Ranh
57615 Khanh Hoa Province
ベトナム

GPS:12.043886, 109.209851

電話番号
ファックス +84 258 3985 777

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  667 件のレビュー

トリップアドバイザーの評価  4.6/5  1,006 件のレビュー

Wonderfully hotel for kids.

トリップアドバイザーの評価 5.0/5

Go52161879827 トリップアドバイザー認証口コミ

Wonderful place for kids!!!! Mr. Roan provides the best services! Thank you!

Dear Go52161879827, Thank you very much for your kind words. We are delighted to hear that you and your family enjoyed your stay and that our resort proved to be a wonderful place for children. We truly appreciate your recognition of Mr. Roan’s service and will be sure to share your compliments with him. Your feedback is a great encouragement to our team to continue providing the best experiences for our guests. We look forward to welcoming you and your family back to Mövenpick Resort Cam Ranh for another memorable stay. Warm regards, Trinh Nguyen Assistant Front Office Manager

お客さまの声 3.5/5

Mika H. ファミリー - 確認済みレビュー すべて

5歳のこどもにとって、プールに海、豊富なキッズプログラム、広いプレイグラウンド、ざまざまな体験を、このホテル内でできたことが良かったです。 ですが、受付にいるスタッフの対応はあまり親切ではないと感じました。彼らは良いホテルに宿泊して、良い接客を受けてみるべきです。そこで学んでほしいと強く思いました。

Dear Ms. Mika H., Thank you very much for taking the time to share your experience with us. We are delighted to hear that your 5-year-old enjoyed the variety of experiences our hotel offers, including the pool, ocean, kids’ programs, and playground. Creating a memorable and enjoyable stay for families is very important to us, and we’re glad this part of your visit met your expectations. At the same time, we sincerely apologize that your experience with our reception staff did not reflect the level of friendliness and service you expected. Your feedback is very important, and we take it seriously. We will be sharing your comments with our team as part of our ongoing training and service improvement efforts to ensure we consistently deliver the warm hospitality our guests deserve. Thank you again for your honest feedback. We truly hope to have the opportunity to welcome you and your family back in the future and provide you with an even better experience. Warm regards, Trinh Nguyen Assistant Front Office Manager

Overall Satisfied & would recommend this resort for families with kids.

トリップアドバイザーの評価 4.0/5

Jennifer L トリップアドバイザー認証口コミ

We enjoyed our stay at Movenpick for the activities & the beach. The breakfast was enjoyable & Tropicana restaurant had great chefs who know how to cook good food. The staffs & buggy drivers were very friendly too. Only thing is that we’re not sure why our rooms were split up at the beginning of our ck ins & were required to pay an upgrade to be in the hotel with our other family who booked the same room online. The Condo we were in was dated & needed to be refurbished. We transferred to the hotel building which made our stay more comfortable.

Dear Jennifer L, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed our activities, beach, breakfast, and your dining experience at Tropicana Restaurant. Your kind comments about our chefs, staff, and buggy drivers are greatly appreciated and will be shared with the team. We sincerely apologize for the inconvenience you experienced during check-in regarding the initial room allocation and the need for an upgrade to stay together with your family. We understand how frustrating this must have been, especially when the same room type was booked. Your feedback regarding the condition of the condo has been noted, and we appreciate your comments as they help guide our ongoing improvement plans. We are glad to know that transferring to the hotel building made your stay more comfortable, and we hope this helped improve your overall experience. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you and your family back for an even better stay in the future. Warm regards, Trinh Nguyen Assistant Front Office Manager

valuable experience

トリップアドバイザーの評価 5.0/5

D W トリップアドバイザー認証口コミ

every staffs were very kind. it was beautiful memorial experiences in my life in this resort. delicious food, beach, swimming pool.

Dear D W, Thank you very much for your kind words. We are truly delighted to hear that our team’s kindness, along with the delicious food, beautiful beach, and swimming pool, made your stay such a memorable experience. It means a lot to us to know that your time at the resort became a beautiful memory in your life. We sincerely appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back again in the future. Warm regards, Trinh Nguyen Assistant Front Office Manager

Disappointing

トリップアドバイザーの評価 1.0/5

Gulnaz M トリップアドバイザー認証口コミ

We had three nights at the Movenpick in Cam Ranh. Our stay wasn’t great. Generally across most areas of service, the hotel seems to be both understaffed and staff are under-trained. Our meals on nearly every occasion took between 30-60 min to arrive. Our daughter has a seafood allergy and when we specified a chicken dish it still came visibly contaminated with seafood after 45 min. Basic service expectations were not meet; being shown to a table at breakfast, having our plates cleared, being provided with napkins at meals (when asked for them, we got one that had a hole in it), the breakfast buffet was a complete shambles with crowds and limited options, house keeping did our rooms at near 3 pm in the afternoon. The beach is mostly unswimmable (my daughter was called out of the water by staff when she was knee deep), we had two rooms that both had significant window drafts and a hot water pressure problem in the shower (I.e takes around 5 min for the water to heat up). Many things you would expect not to pay for you had to pay for; all kids activities and equipment and hire-age of sun lounges around the main pool. This hotel is probably OK for families with young kids that don’t have too high expectations.

Dear Gulnaz M, Thank you for taking the time to share your detailed feedback regarding your recent three-night stay at Movenpick Resort Cam Ranh. We sincerely regret to learn that your experience did not meet your expectations, and please accept our heartfelt apologies for the inconveniences you encountered. First and foremost, we are deeply concerned about your daughter’s seafood allergy experience. This matter has been escalated to our Kitchen and Food & Beverage teams for immediate review and corrective action. We also regret the prolonged waiting times for meals, the lack of attentive service during breakfast, and the shortcomings you experienced across several touchpoints, including housekeeping timing, table service standards, and overall organization during peak hours. Regarding the room-related issues such as window drafts and hot water pressure, as well as your comments on beach conditions and chargeable services, we truly appreciate you bringing these to our attention. These concerns have been shared with our Engineering and Management teams for further investigation and improvement planning. While we understand your final comment that the resort may be more suitable for families with lower expectations, we want to assure you that our goal is to deliver a consistently high standard of comfort, safety, and service for all guests. Your feedback is invaluable in helping us identify where we have fallen short and where we must improve. Once again, we are truly sorry that your stay was disappointing and did not reflect the experience we strive to provide. We sincerely hope you will allow us another opportunity in the future to restore your trust in Mövenpick Resort Cam Ranh. Warm regards, Trinh Nguyen Assistant Front Office Manager

との提携 TripAdvisor

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