Mercure Kyoto Station

Customer review rating (ALL Rating) 4.5/5 2,487 reviews

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Mercure Kyoto Station - Image 1
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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Description

ALLSAFE approved hotel

Hotel extras

  • 8 minute walk from Central Gate of JR Kyoto Station

  • Authentic kiln-baked pizza at our casual Italian restaurant '' TRATTORIA M KYOTO""

  • We offer two types of rooms: the modern Superior Rooms and the elegant Privilege Rooms.

  • The hotel was designed around the concept of pastimes of Heian nobility.

  • All rooms are designated as non-smoking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Telephone
Fax +81 75-343-5530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Trattoria M Kyoto is the Accor hotel group's first Italian restaurant in Japan. We chose the name Trattoria, which means casual restaurant in Italian, because we wanted our guest to enjoy an easy-going dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,487 reviews

TripAdvisor Rating  4.0/5  78 reviews

Certificate of excellence 2022

Great hotel, slightly awkward location

Customer review rating 4.5/5

Tony Couples - Confirmed reviews ALL

The Mecure is a really nice hotel. The staff are absolutely brilliant. Everything we requested was performed flawlessly. The room was beautiful albeit a little more form over function and that is the only reason its 9 instead of 10 stars. It was very odd to have the light switches within the bedside table and denied us really putting things on the bedside table well. There was also a specific area to put the luggage on which could have bene used as a seat to put shoes on. So it could have been designed better. Last oddity is that the entrance to the hotel was in a side street instead of on the main road. The only other gripe I had was that the afternoon drinks was really nothing so I wouldnt stick around for that. The only reason we did was because it was raining :) The cleaning was done immaculately, the Nespresso was nice and the whole hotel had a great feel to it. Not ultra-luxurious but very very good. Highly recommended on this budget.

Thank you so much for your loyalty as ALL member and staying with us this time. We are happy to learn that you enjoyed your overall stay and had a great time with us. We will certainly make our hardest efforts to ensure your expectations would be exceeded on your future stays. Your feedback regarding about afternoon drinks has been immediately shared with F&B team for further improvements and we are sorry it did not meet your expectations. We appreciate you sharing your concerns. We hope that we have an opportunity to welcome you here again and provide you with better serve in the near future. Mercure Kyoto Station Front management team

Nice design, free drink, close to Kyoto Station~

Customer review rating 5.0/5

S. Solo - Confirmed reviews ALL

Nice hotel experience in the Mercure Kyoto

Thank you so much for your loyalty as ALL member and staying with us this time. We are very pleased to learn that you have in general enjoyed your overall stay and had a great time with us. We will certainly make our hardest efforts to ensure your expectations would be exceeded on your future stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercure Kyoto Station Front management team

Problems at this hotel

TripAdvisor rating 1.0/5

Chong L TripAdvisor review

We arrived at Mecure Kyoto at 11.30am and the staff told us our room was not ready and we were told the checking in time is at 2.00pm. We were told they are cleaning it and be informed when it is ready. We were kept waiting at the lobby. Two guests came after us and were given room even thought we were waiting at the lobby without any update what so ever regarding the status of our room. We felt the policy was unfair since we arrived first and waiting for the room. We requested if we could speak to the manager, Mr. Sato, regarding the policy and staff attitude. Mr. Sato decided not to speak to us which we very disappointed by his attitude and his inflexible policy regarding allocation of rooms to the guest We found the room which we were given was full of dust flying around the bathroom, entry corridor and the bedroom. We realized why there was is an air filter in the room. We brought this matter to staff who kindly and helpfully offer to change the room for us. We looked at the another room on the same floor and also the 3rd floor. We found this problem is not confined to our specific room but to the whole building. We were concern for our health breathing the dust while we sleep and resting in the room during the day. We decided to move to another hotel and cut short our stay at Mecure Kyoto. In our opinion the dust is a health hazard. Please DO NOT put your profits above the health of your guest. Bye , Bye Mercure Kyoto we won’t be staying in your hotel again.

Thank you for taking the time to share your feedback regarding your recent stay with us at Mercure Kyoto Station. We are sorry to hear that you were not satisfied with our policy regarding the distribution of rooms. At Mercure, we strive to be fair and accommodating to all guests regardless of when they arrive. We also regret to hear that there was dust present in the room that caused you concern for your health and impacted your stay. Our team works hard to ensure all guest’s comfort and safety while staying with us and we apologize if we fell short of this promise during your visit. At Mercure, we take pride in providing a pleasant experience for our guests and value their opinions as it helps us identify ways to improve our service. Please accept our sincerest apologies for any inconvenience caused by this incident and we hope that you will consider giving us a chance in the future should you return to Kyoto. Warm regards, Mercure Kyoto Station Front Management

Close Kyoto station

Customer review rating 4.5/5

Chih-hsien C. Families - Confirmed reviews ALL

1. Very clean. 2. Relax.

Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We are delighted to hear that our service and facilities met your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercure Kyoto Station Front management team

Comfortable stay in Kyoto

Customer review rating 4.5/5

Lt Couples - Confirmed reviews ALL

Room is spacious, clean and very new features with attention to minor details for the convenience for us. Complimentary drinking water provided and warm service from the hotel staff. Very morden deco and we loved it.

Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We are happy to learn that you enjoyed your overall stay. It is a pleasure for us to learn that our team members met your expectations and your kind words will serve as a great encouragement for all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercure Kyoto Station Front management team

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Other web-users rate our hotel

  • 1,169 reviews 8.2/10 Location
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  • 25 reviews 7.2/10 WiFi
  • 920 reviews 7.8/10 Comfort
  • 747 reviews 8.7/10 Amenities
  • 668 reviews 8.7/10 Breakfast
  • 574 reviews 8.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.