Mercure Kyoto Station

Customer review rating (ALL Rating) 4.5/5 2,134 reviews

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Mercure Kyoto Station - Image 1
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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Description

Hotel extras

  • 8 minute walk from Central Gate of JR Kyoto Station

  • Authentic kiln-baked pizza at our casual Italian restaurant '' TRATTORIA M KYOTO""

  • We offer two types of rooms: the modern Superior Rooms and the elegant Privilege Rooms.

  • The hotel was designed around the concept of pastimes of Heian nobility.

  • All rooms are designated as non-smoking

Our accommodation(s)

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Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Telephone
Fax +81 75-343-5530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Trattoria M Kyoto is the Accor hotel group's first Italian restaurant in Japan. We chose the name Trattoria, which means casual restaurant in Italian, because we wanted our guest to enjoy an easy-going dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,134 reviews

TripAdvisor Rating  4.0/5  90 reviews

Certificate of excellence 2024

Very poor service

Customer review rating 1.5/5

Carlo Families - Confirmed reviews ALL

As a ALL.Accor Diamond there was no acknoledgment of my status, including welcome gift and room upgrade. Check-in was very painful- waited 30mins for mistakes in our booking to be corrected Anytime i came down to ask reception for advice/suggestions, i would have to wait over 15mins for service The breakfast was limited and waiters we're not friendly. The rooms were nice, although our room was facing a stair case an no natural sunlight Overall, the staff and service we're below expected. After spending 2 weeks in Japan, all in accor hotels, this hotel was our least enjoyable

Dear Carlo R., Thank you so much for your loyalty as ALL member and staying with us this time. We are sorry that your experience did not meet your expectations, and also for the trouble in regard to our mistake on your booking. Your feedback has immediately shared to the related team, and we will strive to make our service better from now on. We appreciate your sharing your concerns. We hope that we have an opportunity to welcome you again and provide you with better service in the near future. Mercure Kyoto Station Front management team

My favorite neighborhood

Customer review rating 5.0/5

Lynda R. Solo - Confirmed reviews ALL

I fell in love with Osaka. I stayed in three different neighborhoods and the station area was by far my favorite. Easy access to so much good food, the weekends are exciting, I love the wonderfuly dressed women that come to that neighborhood and the energy. The double room is small but manageable and the location means you won't stay in the room much anyway.

Dear Lynda R., We very much appreciate your comments regarding your stay at the Mercure Kyoto Station. It is always a pleasure to receive positive feedback. It motivates us to continue providing superior service to all of our customers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercure Kyoto Station Front management team

Room facilities not user friendly

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

No light in front of the mirror and room is very dark can’t make up, bathroom is very small which can’t place the things, the glass in bathroom with same color can’t identify our toothbrush, no chair at the room, only one tissue box in the room and no other tissue box in bathroom, no small mirror in bathroom, little area for storage, it was very bad, room facilities are not really considering of the guests’ side

Dear Man Yee H., Thank you for taking the time to tell us about your experience at the Mercure Kyoto Station. We are sorry that your experiences didn't meet your expectation. We will consider to add more amenity such as tissue box in the bathroom, and solutions to make the room brighter, so that guest's stay will be more comfortable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure Kyoto Station Front management team

4 people 2 single beds

Customer review rating 1.0/5

Micheal S. Families - Confirmed reviews ALL

Despite express check in I had to wait for a long time in queue when you are tired from travelling this is something I didn’t want to do. Not only that another traveler pushed in to ask a question to the receptionist which wasn’t a yes or no answer and the receptionist just answered the travelling with no apologies for serving her first. The room only had 2 single beds I couldn’t upgrade I couldn’t refund nothing. Couldn’t borrow the cot as my kid was too big. Also being an Accor plus member all you got extra was a welcome drink for 2 despite this being a 4 person booking. When I asked for the upgrade they said oh we will email you (note I’ve already checked in and realised the room was too small) I’m thinking am I supposed to ask the rest of the people in the room not to mess up the room just in case there’s a bigger one? Then they said I need two standard rooms and the discount was pretty much nothing where as if I had booked two rooms together all at once the second room would be 50 percent off. The receptionist needed to keep on running to and from her supervisor as the supervisor did not want to talk to me. The other kicker is that the amenities I didn’t even have 4 toothbrushes despite there being 4 of us. The good thing is water in glass bottle in fridge, microwave at the bottom, the shower and bathtub is big but don’t think there will be extra space for luggage on the floor

Dear Chak Wa C., Thank you for taking the time to tell us about your experience at the Mercure Kyoto Station. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure Kyoto Station Front management team

Good overall

Customer review rating 4.0/5

Tim Couples - Confirmed reviews ALL

Staff was kind and nice, breakfast was good, run was pretty quiet. It was difficult to cool down the room though.

Dear Tim L., Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have in general enjoyed your stay with us. We will consider solutions to improve the Internet speed as you suggested. Thank you for informing us of the problem. We look forward to seeing you again in the near future. Mercure Kyoto Station Front management team

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Other web-users rate our hotel

  • 1,096 reviews 8.5/10 Location
  • 1,759 reviews 8.1/10 Room
  • 1,283 reviews 8/10 Service
  • 21 reviews 7.1/10 WiFi
  • 926 reviews 9.7/10 Vibe
  • 836 reviews 7.6/10 Comfort
  • 633 reviews 8.6/10 Amenities
  • 601 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.