Tahiti Ia Ora Beach Resort - Managed by Sofitel 5 stars

The resort was absolutely beautiful. We had a wonderful ground floor room that looked out to the water. The staff was so very friendly and since Covid was still such an issue they really helped us with getting someone to come to the hotel to test us for our return back to the US. The food was wonderful. The buffet they had was a little overpriced, but you did have an amazing selection of food.

I had booked to stay here in April before the Covid 19 virus struck. When the island was locked down the hotel agreed to refund my stay. Despite contacting them many times over the months and promises it would be processed by their Reservations Manager and Hotel Manager nothing ever happened. I waited the 33 days of their lockdown and a further 90 working days as advised by Reservations Manager but still they did nothing. I then contacted my card issuer and invoked a chargeback against the hotel. Even during this time they had 45 days to either agree the chargeback or dispute it. Nothing was heard so the money was finally mine, over 7 months after I should have stayed. If this is is an example of their customer service before you arrive I dread to think what it's like once there. One this is for certain I'll never stay here.

Super large room with efficient air conditioning, WIFI, balcony and luxury bathroom. Very pleasant service both checking in and out, but especially in the restaurants and bars. The breakfasts were a delight with the chef cooking to your taste and specification, the fruit stall making you a fresh fruit cocktail with a choice of your fruits, A place to go again in the middle of our winter.; outside temperature mid 80's and continuous sunshine. All holiday necessities taken care of. Beautiful sunsets.

We decided to pay a little more to stay at this hotel for one night before flying out the next day and regret our decision. The hotel itself is very outdated. The beach looks more like a boat launch area and the water around the hotel unfortunately looks very dirty. The pool was nice with a sand bottom and the restaurant that looks out over the ocean has a beautiful view. However the restaurant is very expensive and we did not think the dinner was worth it. We ended up paying as much to stay here for one night as we did at the Sofitel on Moorea which was infinitely nicer and a much better experience. In hindsight I wish we had saved some money on Tahiti and chosen a less expensive hotel for the night as this one was absolutely not worth the cost.

We stayed here for one night before visiting Moorea, and 2 nights after our Paul Gauguin cruise and it was great. Champagne, chocolates and fruit in the room both times (we are Accor Gold, it might have been because of that). The staff were all fantastic. The breakfast buffet was huge and dinner food was very good. It has a large pool and beach with limited snorkeling. Booked a room with 2 beds and was given one with a single king bed. Staff couldn’t have been more helpful in fixing it and having someone help us move our things to the new room. A great hotel, but don’t have your whole holiday here, go to Moorea, Bora Bora or a Paul Gauguin cruise.