RES. MERCURE PARIS LA DEFENSE GRANDE ARCHE

Hello all, I am writing this thing not specifically a review but to beware tourists especially Indian visiting Paris. I stayed this hotel in July this year, and I must say it was a nightmare. I stayed in this hotel for 2 days of my 4 day stay in Paris, as I have to change the hotel after 2 days. They have two buildings one of which is the main hotel premises, and another tower adjoining it. We got our stay in the second tower , which was nothing more than a dormitory. The room was a very basic one, with nothing available in terms of toiletries, I don't know how come they are rated 4 star. Our room ac was not working, and when I complained they said the building ac plant has some problem and it can't be fixed that day. I asked them to change the room which they denied. Though it was hot, we some how managed that night , we opened windows which resulted in mosquito bites. The second day when I asked to correct ac, they said sorry, the technician has not come and you have to manage as we can't change the room. To add onto all this they didn't cleaned the room, which I was surprised to know is on chargeable basis. Just imagine yourself in this situation, you have paid for 4 star and you get less than a star. It was pathetic. As a result i have to book another hotel in the middle of night, and we actually ran away from there. They were not all apologetic for these services of them. In short I have paid almost 3 times for my stay for these two hotels I have booked. I would request every one please please do not stay at this hotel if you are planning to visit paris.

Foi tudo muito bom, quarto bem equipado, boa opção para ficar com crianças.

Satisfação em todos os aspectos, desde a recepção até a despedida.

I stayed in this hotel for the first time and it was really good value for money. It's very close to la Défense, 30 s from RER A Nanterre Prefecture so easy to access by public transport even late. I definitely recommend!

O hotel sem manutenção, a geladeira não funcionava. Pedi 3 vezes ao Ronan da recepção para que pedisse um técnico e nada foi feito. Falta iluminação. Ficamos eu, minha esposa e 2 filhos e a luz vinha de apenas uma luminária que tínhamos que ficar levando de um quarto a outro. Falta de assentos. Havia apenas 2 bancos para se sentar. Tínhamos que reservar e nunca comíamos juntos. Trilho da cortina na funcionava. A limpeza do quarto tinhamos que pedir na recepção. Era melhor ter apenas uma plaquinha para pendurar na porta quando fosse necessário limpar. Muito decepcionado.