Hotel Mercure Paris La Défense Grande Arche 4 estrelas

Nota clientes Avis (Classificação ALL) 3.9/5 3.733 comentários

Hotel aprovado por ALLSAFE

Mensagem informativa

Hotel Mercure Paris La Défense Grande Arche
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+ 18 Serviços

Extras do hotel

  • Quarto loft descontraído com um estilo urbano e industrial. Pátio verdejante e tranquilo

  • Ligação WIFI de fibra ótica

  • Ginásio disponível (capacidade limitada)

  • 11 salas de seminários Easy life, 500m², luz natural e modulares

  • Advantage 5

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Localização do hotel

Hotel Mercure Paris La Défense Grande Arche

17/20 Esplanade Ch. de Gaulle
Rue des Trois Fontanot
xxx
92000 nanterre
frança

Fax: (+33)1/46696880

Check-in desde as 14h00

Check-out até às 12h00

  • BOISSY ST LEGER/ ST GERMAIN LAYE:  1 LA DEFENSE

  • NANTERRE PREFECTURE - RER A:  A NANTERRE PREFECT

  • De avião

    PARIS LE BOURGET A 25,4 km / 15,78 milhas

  • De avião

    PARIS ORLY A 27,3 km / 16,96 milhas

  • De avião

    PARIS ROISSY CDG A 30 km / 18,75 milhas

  • De carro

    A14 A 1 km / 0,62 milhas

  • De carro

    A86 A 1 km / 0,62 milhas

  • De comboio

    PARIS ST LAZARE A 8 km / 4 milhas

GPS:48.895195, 2.223648

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
  • Estacionamento
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

CITYZEN BAR Foto não contratual

O bar no coração do nosso hotel, com vista para o pátio, é o local perfeito para desfrutar de uma bebida e beneficiar da nossa oferta de catering "La Boutique".

As nossas opções de alojamento

Escolha o tipo de quarto mais adequado para si: os quartos Privilege têm uma vasta gama de serviços (máquina Nespresso, iHome dock, TV de 42"), enquanto os quartos Standard foram renovados com um estilo moderno e acolhedor. Também temos estúdios e apartamentos que proporcionam independência, quer viaje sozinho ou com outros, com serviços do hotel (serviço de quartos, limpeza a seco, centro de fitness, cozinha completa), consoante os seus requisitos e duração da sua estadia.

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 10

  • Tamanho máximo: 129

  • Capacidade máxima: 60 pessoas

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Avaliações dos nossos clientes sobre o
Hotel Mercure Paris La Défense Grande Arche

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 3.9/5

3.733 comentários

Classificação do TripAdvisor 3.5/5

768 comentários

Convenient place for stay in Paris

Nota Tripadvisor 4.0/5

Ewa J Business - 15/12/2019 Avaliação com certificação TripAdvisor

Just next to RER station, pretty quiet surrounding, clean, simple, convenient room, nice service, I will not take a breakfast for next time (not much for vegie or dieting). The hotel restaurant is the best choice for dinner.

Dear EwaEve, Thank you so much for this beautiful feedback ! I won't forget to share your suggestions about the breakfast and the veggie options. See you soon in Mercure Paris La Défense Grande Arche ! Best regards. Charlotte, Guest experience leader.

Muito boa

Nota clientes Avis 4.5/5

Anónimo Famílias - 11/11/2019 Comentários confirmados de ALL

Óptimo quartos Excelente limpeza Boa recepção Bom pequeno-almoço

Dear Misses A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Nice stay in La Defense

Nota Tripadvisor 4.0/5

Zygmunt Ł Business - 23/09/2019 Avaliação com certificação TripAdvisor

What is really great is the staff- friendly, smiled, very helpful and gentle. I like that kind of service! Hotel is nice, in quite good condition. The room was ok, with great TV, unfortunatelly majority of channels are french. Location is fantastic, connected also with the underground.

Dear Zygmunt Thank you so much for your this fantastic comment ! See you soon in Mercure Paris La Defense Grande Arche. Best regards. Charlotte, leader experience client

Poor service at Welcome Desk

Nota Tripadvisor 1.0/5

firminkouassi Couples - 17/07/2019 Avaliação com certificação TripAdvisor

I did book a room + 1 champagne bottle. But at arrival, I did not receive the champagne and the employee refused to give me a bottle of champagne because she did note receive work instructions for that. I reminded to the employee at the welcome desk that I am a Platinum member , so I count on her professionalism to manage this issue due maybe to an oversight. But she maintained her decision . I asked to buy a new bottle, she said that the stock is sold out.

Dear firminkouassi, It is with particular attention that we have taken note of your comments following your stay at Hôtel Mercure Paris La Défense Grande Arche. We apologize for the inconvenience and we thank you for taking the time to write to us, We are very concerned to provide quality services to our customers, to improve them your comments are very precious to us. If we have the chance to welcome you again, I suggest you write to me at h1546-sb2@accor.com so that your arrival can be attended to. Despite this incident, we hope to keep your trust and remain listening to you. Looking forward to welcoming you to a Mercure hotel soon, please accept our best wishes. Charlotte, Leader Experience Client

Excellent stay

Nota Tripadvisor 5.0/5

bradylaw Family - 16/07/2019 Avaliação com certificação TripAdvisor

We love this hotel. It has everything you need, great location, wonderful breakfast, and kind and helpful staff. We would definitely stay there in the future and recommend it to anyone needing to stay in the nanterre area.

Dear Bradylaw, We love your comment and hope to see you soon in Mercure Paris La Défense Grande Arche ! We wait for you :) Best regards. Charlotte, Leader Experience Client.

Positiva

Nota clientes Avis 4.0/5

Helder M. Negócios - 23/04/2019 Comentários confirmados de ALL

Hotel tranquilo e bem situado. Estadia Agradável

Cher Client, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris La Défense Grande Arche. C’est avec grand plaisir que nous recevons vos compliments. Nous sommes heureux que vous ayez apprécié la localisation de notre hôtel. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Charlotte Leader Experience Client

Perfect Buseniss Stay

Nota Tripadvisor 4.0/5

FarAway54355984045 Business - 03/12/2018 Avaliação com certificação TripAdvisor

Good Hotel for a buseniss stay. Short 20 min walk from La Defense center. Or 1 stop on the red line.Why I take this hotel sometimes is to alter from the others in La Defense. It has a easy nice walk and after work there are plenty bars )after work drink' or restaurants on your way

Dear guest, What a pleasure to read your feedback ! 😊 Your satisfaction is a priority and we 're really happy to constat that our hotel and the evnrionment responded to your expectations. We wish you a beautiful day, Théodore Guest relation

Boa experiência.

Nota clientes Avis 4.0/5

I. J. Negócios - 06/09/2018 Comentários confirmados de ALL

Foi uma boa estadia. O quarto era amplo e confortável. Só foi pena terem-se enganado e em vez de cobrar 7€ da taxa turística cobraram 288€!!! Espero que resolvam esta situação rapidamente.

We are really sorry to read that our team made an error in billing your stay. Our Front office manager has contacted you following this problem in order to refund you. Do not hesitate to write us at h1… if you have some questions Roland WARDINI General manager

Incompetent Staff

Nota Tripadvisor 1.0/5

IslanderPaul13 Couples - 22/08/2018 Avaliação com certificação TripAdvisor

Where else in the world do you need to knock on glass wall because the door to the reception is locked and the receptionist needs to walk there and press the exit button so you can enter to even start checking in?Scenario: 11PM after a hot summer day walking around Paris. We were given the keys, were assigned room 414, great! We were told to walk to the other building, yes the hotel has two buildings. Key would not work, but another guest pressed the exit button from the inside so we can enter. Went to 4th floor, there is no room 414. Went back to the other building to tell the staff (he is black and bald, I didn't get his name) that there is no room 414 there because rooms start at 421. He did not believe it, he went with us to the other building so we walked again. He went with us to the 4th floor of the other building, then we were able to show him that there is no room 414 there. Great again! When we returned to the main building, he found out that he could not get in, because, remember what I said ealier about the door? Yes, it is locked. He knocked at the glass walls like I did earlier, then his colleague pressed the exit button so we can all enter.We went up to the 4th floor of the main building and voila, room 414 was there! Then there's the other problem. He gave us "swipe" keys but the door only accepts contactless keys. I went down to reception again to ask for contactless keys. I pointed at the glass box containing used keys to emphasize that I need contactless keys. He told me that the swipe key should work and because he did not believe me, he went with me to room 414. Then he realised his fault and I told him I didn't want to go back down again. He went to get the correct keys. By this time, it is already 11:33pm and we were really tired. I'm a Gold LCAH member but no welcome drink was offered and seriously, I didn't really bother asking for it. WHAT A DISASTER!

Thank you for taking the time to tell us about your experience at the Mercure Paris La Defense Grande Arche. I am really sorry that your experience did not meet your expectations. Our Global operation manager will contact you today to discuss with you about your stay. This event is really unfortunate and your night auditor will benefit from a new formation to avoid theses situations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future! Roland WARDINI General Manager

Bom

Nota clientes Avis 4.0/5

Paulo R. Negócios - 27/03/2018 Comentários confirmados de ALL

Achei o serviço muito bom, quarto, limpeza, água quente, pequena almoço. Apenas lamento que durante dois dias os elevadores estivessem avariados .

Muito obrigado !! Roland WARDINI, General Manager

New Year in Paris

Nota Tripadvisor 4.0/5

GMRausis Couples - 04/01/2018 Avaliação com certificação TripAdvisor

The location is great, just in front of the RER station "Nanterre prefecture", two station from the biggest Paris attractions. I would recommend to book 6th-7th floors in a privilege room, equipped with Nespresso machine and many other extras for the perfect leisure or business stay.

Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Defense Grande Arche! We are happy you had a great time with us and we wish you all the best for 2018! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland WARDINI, General Manager

um pouco "baixo" para um Mercure

Nota clientes Avis 3.5/5

Anónimo Negócios - 29/09/2017 Comentários confirmados de ALL

o hotel em geral bom, qyuanto aos quartos penso que estavam um pouco aquem das expectativas para um utilizador habitual de Mercures. atendimentos e todo o mais de boa qualidade

Um pouco frustrante, considerando o nível de outros hotéis da rede onde já estive hospedada.

Nota clientes Avis 3.0/5

Anónimo Negócios - 28/09/2017 Comentários confirmados de ALL

Quarto muito antigo, sem tomadas na cabeceira para recarga de celular, por exemplo.

Exmo Senhora C., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Hôtel Mercure Paris La Défense Grande Arche. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de a acolher brevemente, queira aceitar os nossos melhores cumprimentos Joëlle DUCRAUX, guest experience manager

A business trip to Nantere Paris

Nota Tripadvisor 4.0/5

sriok Business - 17/09/2017 Avaliação com certificação TripAdvisor

happen to stay this hotel, as recommended by my hosts, I preferred Mercure brand as this provide value for money as I was traveling alone and most of the time on meetings used this place only for spending nights, the breakfast was good, compared to my expectation. It was bit disturbing in night as the room was facing road, some lights peeping through window blinds The place is easily accessible and good for single stay

Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland WARDINI, General Manager
Nota clientes Avis 4.5/5

Anónimo Negócios - 16/03/2017 Comentários confirmados de ALL

Serviço muito bom Atendimento muito bom Simpatia dos funcionários muito bom Limpeza e arrumação muito bom Localização próxima da linha de comboio (RER A) Muito bom Durante a noite a vibração do edifício com a passagem dos comboios incomoda bastante

MERCURE GRANDE ARCHE

Nota Tripadvisor 5.0/5

David G Business - 13/02/2017 Avaliação com certificação TripAdvisor

Having 2 entrance doors causes confusion if you order a cab. Only 1 entrance is actually in use. Reception staff very helpful. Plenty of small eateries around, but close early. Bakery and supermarket very close by, very convenient.

Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback about our staff. I will share your comments them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. See you soon! Sincerely, Roland WARDINI

Paris stay

Nota Tripadvisor 5.0/5

eaq379 Family - 18/04/2016 Avaliação com certificação TripAdvisor

Staying at this hotel was a pleasure for the entire family. The amenities were great, the hotel was comfortable and very clean, the location was easily accessible by car and metro and we had a nice restful evening.

Would benefit of some refreshment.

Nota Tripadvisor 3.0/5

Jean C Business - 31/01/2016 Avaliação com certificação TripAdvisor

This Mercure is conveniently located at the extreme west-end of La Défense. If the weather is fine, walking to La Grande Arche is just a 10 min journey. Otherwise the Nanterre Prefecture RER is very close by. The hotel would benefit in a bit of refreshment. My room (Executive on the 7th floor) was not entirely clean: fluff was wandering on the carpet.. Bed was OK and room equipment too. Breakfast was fine, with a good range of food and freshly squeezed fruit juice

Dear Guest, We are sincerely sorry to learn the annoyances that were yours during your stay and we present our most sincere apologies. Rest assured that corrective measures will be rapidly implemented in order to better meet your expectations. We hope to welcome you again at the Mercure Paris La Défense Grande Arche. Sincerely C de Giafferi
Nota clientes Avis 4.5/5

Anónimo Famílias - 25/08/2015 Comentários confirmados de ALL

FOI OPTIMO ESTAR NO VOSSO HOTEL PELO FACTO DE ESTAR BEM ACOMODADO ASSIM COMO A FAMILIA TODOS ESTAMOS FASCINADOS E ESPERAMOS VOLTAR A CONTAR COM OS VOSSOS PRESTIMOS NOS PROXIMOS TEMPOS. MERCI

My Biggest Mistake

Nota Tripadvisor 1.0/5

Alemirati Business - 20/03/2015 Avaliação com certificação TripAdvisor

When I booked at this Hotel the reason was a good bast experience with Mercure Brand but I have been surprise that the Apartment part of the Hotel is completely different in its quality than the Hotel also the Apartment is in another building out of the Hotel and the information about it in the Hotel site is wrong because when I booked its mention that the The apartment has Equipped kitchen, but this information is false and misleading because the apartment that was given to me there is no kitchen at all the only good thing in this Hotel is that it have a very nice friendly and helpful recepition staff and in General I dont recomind this Hotel to any customer but I advice whom planing to book in this Hotel is to avoids to book an apartment because the apartment building is uncomfortable and the maintenance is so rickety with a very bad lighting also Apartments are not worth the price offered by the hotel

Dear guest Thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Residence Defense Grande Arche. We find that it did not fully to your satisfaction, please accept our apologies. We have taken note of your comments regarding apartments. We hope to welcome you again at the Mercure Paris La Défense Grande Arche. Best resgards C de Giafferi General Manager

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