Novotel Medellín El Tesoro

ملاحظة أراء العملاء (رأي ALL) 4.6/5 2,591 أراء

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Novotel Medellín El Tesoro - Image 1
Novotel Medellín El Tesoro - Image 2
Novotel Medellín El Tesoro - Image 3
Novotel Medellín El Tesoro - Image 4
Cra 25 1 Sur 45 El Poblad, 50022 MEDELLIN, Colombia

الوصف

خدمات الفندق الإضافية

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an amazing view of the city (out of use March 1-22)

الإقامات المتوفرة لدينا

موقع الفندق

Novotel Medellín El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

نظام تحديد المواقع العالمي (GPS):6.196159, -75.558192

الهاتف

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  2,591 أراء

تقييم TripAdvisor  4.5/5  853 أراء

Put a chair behind door staff enter room whenyour in bed

ملاحظة Tripadvisor 1.0/5

Phil L تقييم TripAdvisor المعتمد

Nice hotel but serious mananagment issues I n bed 9am in the morning watching TV and the girl who does restocks minibar comes in sees I'm in bed and insists on checking the mini bar I tell her later but NO she has a job to do. IF YOU STAY HERE U NEED A CHAIR BEHIND THE DOOR.STAFF HAVE OPEN DOOR POLICY I SPOKE TO THE MANAGER AND HE THOUGHT IT HIGJLY ACCEPTABLE TO HAVE YOUR PRIVACY INVADED

Worst service ever

ملاحظة Tripadvisor 1.0/5

Hanju L تقييم TripAdvisor المعتمد

They sent back $30 worth of delivery food from the lobby without permission. Even though my last name was on it, they never checked the room. Despite careful inquiry about this, they have consistently been hostile. The lobby staff needs to be trained in proper guest service.

Medellin Let Down

ملاحظة Tripadvisor 3.0/5

JoyR2020 تقييم TripAdvisor المعتمد

This hotel surprised me with their sup par service. I expected more because I had stayed at a Novotel property in Thailand but this location doesn't hold a candle to that one. First, I arrive late at night & my luggage was lost. I shared this at the front desk & no one cared. I was not offered a toothbrush or anything. I was given a room where the bed was so hard that I could not sleep. I managed to make it until the morning & reported to the front desk the bed was hard & I needed a new room. I was offered a blanket but told them this would not work because a blanket would not make the mattress soft. I was later moved to a new room. In my new room the fridge did not work & I shared with them I had medication that needed to be refrigerated. They sent a maintenance person who did absolutely nothing but looked in & behind the fridge. He told me the fridge was working & I said it was not but the one in the room I moved from did work. The manager came to my room & said the fridge did in fact work & I said it did not. I told the manager I had medication that needed refrigeration & he said he could take my meds for & put it in their freezer. I told him I was not comfortable with that. This manager never asked about my luggage or if I needed anything. I was very frustrated. In fact no one asked me about my luggage. The very next day was my birthday & I shared that no one acknowledged my birthday. I was checking out & and heading to an event & shared once again it was my birthday. And this time Guy a doorman heard me & he went away & got chocolate for my birthday. He was the only person who acknowledged my special day. I was very disappointed with my stay. However the hotel is in a great location, it is right next to a mall.

Came in from America to go to BioXcellerator

ملاحظة Tripadvisor 4.0/5

LEE C Friends getaway - تقييم TripAdvisor المعتمد

I traveled to Medellin from the US to receive stem cell treatment at BioXcellerator. I was a bit anxious about what to expect, but was pleasantly surprised by the quality of the hotel. The staff, including the front desk and butlers, were very attentive and helpful with providing information. They even went the extra mile to retrieve an item I had forgotten in my room. The view from the Presidential suite was stunning, although given the price and location in Medellin, I had higher expectations. Overall, it was a great place to stay.

Dear Lee We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it helps us to evaluate our service and to improve anytime it is necessary. We love that your stay was pleasant. We are sorry that the hotel did not meet your entire expectations, considering the cost and location. We always strive to provide the best service. However, we hope you give us a chance to serve you again in the near future. We will share your comments to our team. We know, your opinion will be a good motivation for them to keep working the way they do. Have a nice day and come back soon. Sara Suaza VIP Concierge

Good location

ملاحظة Tripadvisor 5.0/5

Lori P تقييم TripAdvisor المعتمد

Very nice hotel with friendly staff. Clean, modern and conveniently located adjacent to the mall El Tesoro. Tons of shopping and food options. Very safe as non guests cant get far since a room key is needed to access guest floors. Also not far from Provincia and Poblado when venturing out.

Dear Lorip We hope you are fine. Thank you for sharing your experience with us. It makes us happy that your stay met your expectations. We like you had a lot of options to eat and to buy in the shopping mall. We always think on our guests security, thank you for noticing it. We hope you come back soon to our hotel. We will be happy to serve you again. Have a nice day,

بالاشتراك مع TripAdvisor

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جميع فنادقنا في Medellin

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.