Hôtel Perle d'Orient Cat Ba - MGallery 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.7/5 668 أراء

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Cat Co 3 Beach, Cat Ba Town, Hai Phong city, 180000 HAI PHONG, Vietnam

الوصف

خدمات الفندق الإضافية

  • All rooms feature enchanting ocean or mountain views

  • Prominent location surrounded by lush cliffs and beautiful Lan Ha Bay

  • The first International 5* hotel on Cat Ba Island

  • Cat Ba Archipelago has been recoginized as UNESCO World Natural Heritage.

  • Accessible from Hanoi or Quang Ninh province by bus, ferry or speedboat

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موقع الفندق

Hôtel Perle d'Orient Cat Ba - MGallery

Cat Co 3 Beach, Cat Ba Town, Hai Phong city
180000 HAI PHONG
Vietnam

نظام تحديد المواقع العالمي (GPS):20.71624, 107.049699

الهاتف
فاكس +84 225 3887 365

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.7/5  668 أراء

تقييم TripAdvisor  4.5/5  191 أراء

2024 شهادة تميّز

Amazing location

ملاحظة Tripadvisor 4.0/5

311alexiat العائلات - تقييم TripAdvisor المعتمد

This hotel is at an amazing location and great set up! The rooms were great, spacious and well maintained with spectacular views to the beach and the surrounding mountains. We loved the interior of the hotel and its atmosphere. The hotel staff were trying to be very friendly, however the fact that almost everyone does not understand / speak even simple English made communication extremely difficulty with poor service.

Dear Alexi, Thank you for taking the time to share your experience at Hôtel Perle d'Orient Cat Ba - MGallery. We are delighted to read that you had a wonderful stay and that you enjoyed the beautiful interior, friendly staff and unbeatable views from your room. We take great pride in ensuring our guests are looked after and have an enjoyable stay with us. Your kind words make us very happy, and we thank you for your generous review. We also noted your feedback regarding our staff did not speak English well. We are try to lean and improve it day by day and we hope to get your empathy for it. We hope to welcome you again soon! Warm regards, Hôtel Perle d'Orient Cat Ba - MGallery

An Island Retreat

ملاحظة Tripadvisor 5.0/5

Sheila M العائلات - تقييم TripAdvisor المعتمد

Take the ferry to Cat Ba, travel through the town center, and then up to the magnificent Resort. The staff was friendly and quite welcoming. Our rooms had lovely views of the ocean landscape. The interior of the hotel was elegant. So many swimming pools to try out! But the ocean beach is a few steps away, beckoning you to walk through the sands. The restaurant was a favorite for breakfast buffet and for Asian and Western food at lunch and dinner. Also, stop at the Hospital Caves while visiting Cat Ba.

Dear Sheila M, On behalf of the team at Hôtel Perle d'Orient Cat Ba - MGallery, we thank you for your fantastic review. We are delighted to hear that you enjoyed your stay with us, especially our plush and comfortable room with its stunning view from the room. It is wonderful to know that you found our staff exceptional and we thank you for recommending us. At Hôtel Perle d'Orient Cat Ba - MGallery, we strive to make all guests feel special and provide a luxurious experience. We are glad that we have been able to meet your expectations! Thank you again and we look forward to welcoming you back soon! Best Regards, Management at Hôtel Perle d'Orient Cat Ba - MGallery

One of the best M Gallery of Accor

ملاحظة Tripadvisor 5.0/5

Quest770924 تقييم TripAdvisor المعتمد

Customer service made our amazing stay. Tell the staff the story and let's them tailor your amazing experience. This is the 10th year anniversary of my sister and my brother in law. I want to surprise them with great stay in Cat Ba then I start searching around. As the Accorplus member I found out the Hotel D'oriental is one of the accor hotel. Check in was superb. Uyen is attention to details, engaging and she helps us to arrange a room, prepare amazing suprising gift in one of our room with cake and flowers for my sis. Room was quick arranged though the check in time at 3pm. Room and all the ambiance is indochine vibes. I fell in love with all the boutique interior, the floor remind me with our grandmother house when I was young. I wish that hotel have more internal app to help me check all available promotion in house. In room dining menu on the TV is quite small, I could not read it. Lunch time is the main restaurant was delicious. Asian and Western mix were up to all my family taste buds. Shout out for Mr Dinh for great caring and communicating. Breakfast buffet is also a highlight. Healthy selection balance with protein providing. Staff is also attentive. Will definitely come back!

Dear Valued guest, Thank you for your wonderful review of our Hôtel Perle d'Orient Cat Ba - MGallery. We are truly thankful and delighted that you enjoyed your stay in our beautiful property nested in the lap of nature. We strive to provide the best hospitality experience for all our guests and it is great to hear that your stay was superb with us. We strive to create an atmosphere in which each guest feels welcomed and respected. Our goal is to provide a unique experience at each MGallery location, while ensuring that it is safe for all visitors in Cat Ba. We are grateful for your feedback on this front and we will continue working hard to make sure it’s upheld. Once again, thank you for taking the time out of your day to share this generous review with us. It was a pleasure having you as a guest at Hôtel Perle d’Orient Cat Ba - MGallery and we hope you come back soon! Warm regards, Quynh Tran (Ms.) Front Office Manager

Bad experience on food (dead oysters)

ملاحظة Tripadvisor 3.0/5

Hang N العائلات - تقييم TripAdvisor المعتمد

I am a breastfeeding woman. The room with nice sea view, the pool is also ok. However we had bad experience with food, especially I am a breastfeeding woman. We had dinner at the restaurant with set menu, of which Grilled oysters with green onion was served. It came as a total surprise when some oysters (at least three) smell like death and I believed they were. At first dead one, I did not believe myself since this is a 5* hotel, so I continue eating and my mother took a dead one. We informed staff immediately and she took the remaining ones along with a dead one away then came back to suggest us another dish. Not any apology or saying sorry about it. Another dish was servered when we were about to finish the dinner. Back to the room, I made a phone call requesting to talk to restaurant manager. This guy said he knew about the case and asked "You were servered with another dish, werent you?". Well, not any apology or saying sorry either by staff or manager. He also did not show any care about experience and health of customer. After I commented about it, he said sorry and told me to keep track on the health and inform them. A few minutes later he called to say two bottle of beer we used in the dinner will be free of charge as a sorry. Two bottle of beers means nothing if we have problem with health resulting from those bad oysters especially I am breastfeeding my baby (I am writing this review after the call from the manager and keeping seeing our health situatin) The hotel should improve quality control for food and customer service.

Dear Ms. Hang, Thank you for taking the time to share your feedback regarding your stay with us. We understand that you were not entirely satisfied with your experience, and we sincerely apologize for any inconvenience this may have caused. At Hôtel Perle d'Orient Cat Ba - MGallery, we strive to ensure our guests’ stay is as comfortable and enjoyable as possible. Our team is dedicated to delivering top-quality service and creating a pleasant and memorable environment. While we regret that, we did not meet your expectations during this visit. We always appreciate customer feedback as it helps us to improve our services and make necessary changes. We value your valuable feedback regarding what you mentioned in detail on your review. We would take necessary steps to address this issue to improve our service in future. Please do not hesitate to contact me directly on email: quynh.tranthinhu@accor.com if you have any plan to come back with us in further. I am here to assist and take care of you at anytime. I am looking forwards to to hearing from you soon Ms. Hang. Thanks with best regards, Quynh Tran(Ms.) Front Office Manager

Paradise in Cat Ba!

ملاحظة Tripadvisor 5.0/5

Khoi D تقييم TripAdvisor المعتمد

This hotel is the most beautiful hotel in Cat Ba. The services are excellent and the staff are very friendly. Our room has a gorgeous view and ver clean. The breakfast buffet is amazing. We will definitely stay at this hotel again. I give this place a 6 stars!

Kính gửi anh KKhoid408, Cảm ơn anh đã đánh giá tuyệt vời về Hôtel Perle d'Orient Cat Ba - MGallery của chúng em. Chúng emthực sự biết ơn và vui mừng vì anh đã tận hưởng kỳ nghỉ tại nơi nghỉ xinh đẹp nằm giữa thiên nhiên của Đảo Cát Bà. Chúng em đang cố gắng cung cấp trải nghiệm hiếu khách tốt nhất cho tất cả khách hàng của mình và thật vui khi biết rằng kỳ nghỉ của anh thật tuyệt vời khi đến với Khách Sạn. Chúng em cố gắng tạo ra một bầu không khí trong đó mỗi vị khách đều cảm thấy được chào đón và tôn trọng. Mục tiêu của chúng em là cung cấp trải nghiệm độc đáo tại mỗi địa điểm của MGallery, đồng thời đảm bảo an toàn cho tất cả du khách ở Cát Bà. Chúng em rất biết ơn phản hồi của anh về vấn đề này và chúng em sẽ tiếp tục làm việc chăm chỉ để đảm bảo phản hồi đó được duy trì. Một lần nữa, cảm ơn anh đã dành thời gian trong ngày để chia sẻ đánh giá hào phóng này với chúng em. Rất vui khi được anh ghé thăm tại Hôtel Perle d’Orient Cat Ba - MGallery và chúng em hi vọng chị sẽ sớm quay lại trong thời gian tới! Trân Trọng, Quỳnh Trần (Ms.) Trưởng Bộ Phận Tiền Sảnh

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

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  • 249 أراء 9.1/10 شعور
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