Mantis St Helena 4 stars

Customer review rating (ALL Rating) 4.6/5 92 reviews

Mantis St Helena - Image 1
Mantis St Helena - Image 2
Mantis St Helena - Image 3
Mantis St Helena - Image 4
1 Main Street, STHL1ZZ JAMESTOWN, Saint Helena

Description

Hotel extras

  • Popular restaurant, with bar and two large outdoor terraces.

  • 1 minute walk to sea front and museum.

  • Close proximity to attractions such as the renowned Jacob's Ladder.

  • Assistance with bookings for seasonal Whale Shark Diving

  • 20 minute drive to all prominent hiking routes and tourist hotspots including Napoleon sites.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Heritage Room

Photo out of - Heritage Room

3 rooms in the original listed building dating back to 1774. Boasting original teak and iroko floors, 4 meter high ceilings and stunning views of iconic Jacob's Ladder.

  • Views:

    Mountain view

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Views: Mountain view
See availabilities

5 luxurious suites situated in the historic original buildings, of which two form part of the 'Cottage', the original servants' quarters. Each suite is tastefully decorated, and equipped with amenities suited to the well-healed traveler.

  • Views:

    Garden View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Satellite/cable colour TV
  • 18,4'/47 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mantis St Helena

1 Main Street
STHL1ZZ JAMESTOWN
Saint Helena

GPS:-15.925113, -5.717797

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park
  • HLE Additional charge
  • ST HELENA AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 30 rooms
  • 4 rooms for people with reduced mobility
  • 6 connecting rooms
  • 30 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • WiFi at the hotel

Air conditioning

  • Air Conditioning

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks

Breakfast

  • Breakfast à la carte

Business

2 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Sports and leisure

Snorkelling/Scuba diving center

  • Nearby

Boat excursions

  • Nearby

Squash court Additional charge

  • On site

Snorkelling/Scuba diving center Additional charge

  • On site

Jet-ski Additional charge

  • On site

Kayaking

  • Nearby

Jet-ski

  • Nearby

Boat excursions Additional charge

  • On site

Kayaking Additional charge

  • On site

Scuba diving

  • Nearby

Squash court

  • Nearby

Scuba diving Additional charge

  • On site
  • Near the property

MANTIS ST HELENA

Photo out of - MANTIS ST HELENA

Delicious local and classically inspired dishes reflecting the island's cultural influences, striving to use local, organic produce, specialising in local fish dishes, menus change frequently.

Cooking style
International
Capacity
100
Accessibility
Accessible service
STHL1ZZ Jamestown, Saint Helena
Telephone +290 29025505

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Reservation recommended
  • Rooftop
  • Terrace

Payment

  • Cash
  • Credit card

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Delicious local and classically inspired dishes reflecting the island's cultural influences, striving to use local, organic produce, specialising in local fish dishes, menus change frequently.

Set on the site of the town's original 'watering hole' dating back to 1645, this bar is very popular with locals, offering locally distilled spirits & wines and the largest wine selection on the island. Ask the barman for our specialality cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  92 reviews

Customer review rating 5.0/5

Lee L. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Deidre H. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Clive M. Solo - Confirmed reviews ALL

Customer review rating 4.0/5

Barry S. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Paul G. Solo - Confirmed reviews ALL

Dear Mr. G., Thank you for taking the time to review our hotel and share feedback on your experience with us! We are so glad that you enjoyed your stay and were comfortable. It is feedback such as yours that will motivate our team to keep improving our services and products. Thank you for the kind and heartwarming mention of our team members William & Angie along with our kitchen team who will be thrilled to hear your comments specifically mentioning their outstanding services. We hope to see you again very soon Mr. G. and wish you safe travels ahead. Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 5.0/5

Deidre H. Couples - Confirmed reviews ALL

Staff went out of their way to make you feel welcome. Delicious breakfast and other meals.

Customer review rating 4.5/5

Clive M. Solo - Confirmed reviews ALL

Very comfortable room and top bathroom, excellent breakfasts, dedicated welcoming happy staff, concerned over my wellbeing after collapsing having descended 700 steps off a features callled Jacob’s Ladder, actually went searching for me after a member of the town who helped me called into the hotel to say a guest may need assistance. Hotel sent out staff to check! A very happy week on this beautiful island.

Customer review rating 4.0/5

Barry S. Solo - Confirmed reviews ALL

Loved my room on the 1st floor, overlooking Castle Gardens. The team at Mantis St Helena are very special - really friendly and accommodating, nothing was too much trouble. Particularly Angela (accounts/reception) - she really made my stay! And William housekeeping and Marsha were great too. On the downside, the food offering is not good. Breakfast was disappointing, not what I'd expect from the best hotel on the island - very little choice, no fresh fruit, only processed cereals and limited hot breakfast choices. Dinner menu is limited too and quite frankly, mediocre. Beautiful hotel and position; I loved St Helena and will return. I realize it is a remote island and its difficult to obtain fresh foods, etc, but a hotel of this calibre needs to make a LOT more effort on the F&B side.. Hotel at this level MUST have a cappuccino machine. and MUST stock sparkling water (I eventually bought my own from the store up the road and took my own sparkling water to dinner and to the bar - I don't drink alcohol). A proper coffee machine and a trained barista is a must. There are only 2 coffee machines on the island that I could find, so this is a business opportunity!

Customer review rating 5.0/5

Paul G. Solo - Confirmed reviews ALL

My stay was warmly welcoming throughout. All the colleagues working in the Mantis show the kindness and courtesy that's typical of St Helena. My room had a truly heritage feel to it, and was spacious, comfortable and conducive to an excellent night's sleep. I really appreciated my view across the Castle Gardens. The restaurant is clearly visited by people living on the island as well as by guests. They serve good local recipes with fresh ingredients, and at reasonable prices. The cooked breakfast made to order was also very good. Angie and William's friendly interest in my stay going well was a highlight of the stay. This is clearly the place to stay - and the nearest one to Jacob's Ladder, good for when you need to rest after tackling the climb and descent. Thank you for a wonderful stay!

Dear Mr. G., Thank you for taking the time to review our hotel and share feedback on your experience with us! We are so glad that you enjoyed your stay and were comfortable. It is feedback such as yours that will motivate our team to keep improving our services and products. Thank you for the kind and heartwarming mention of our team members William & Angie along with our kitchen team who will be thrilled to hear your comments specifically mentioning their outstanding services. We hope to see you again very soon Mr. G. and wish you safe travels ahead. Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 5.0/5

Alexander P. Families - Confirmed reviews ALL

Extremely friendly and attentive staff, from housekeeping to GM; great location; good breakfast; excellent WiFi

Dear Mr. P., Thank you very kindly for taking the time to review of our hotel and for the excellent feedback! We are so glad that you and your son enjoyed your stay and were comfortable. Your feedback is greatly appreciated and will motivate the team to improve our services and product even more in future. The team and I do hope to see you again very soon and wish you safe travels ahead. Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 4.0/5

Howard R. Solo - Confirmed reviews ALL

Room, location and friendliness of staff all perfect. If I was to offer any constructive comments it would be yo offer a greater variety on the menu and perhaps consider stand up showers. These are just things but I needs to emphasise I was very happy at the Mantis.

Dear Mr. R., Thank you for taking the time to review our hotel! We are glad that you enjoyed your stay and were comfortable. We have also noted your points on the menu and the stand up showers, while we do look at a low carbon footprint for our menus which means more local seasonal produce, we have made a note of your request. With regards the stand up showers, I would like to point out that it was intentionally done with limited rooms in our contemporary wing which have them, while all our heritage rooms have the showers designed accordingly. The team and I thank you again for your visit to our island paradise and we hope to see you again very soon. Sincerely, Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 5.0/5

Yiu T. J. F. Solo - Confirmed reviews ALL

A cosy hotel. The hotel is centrally located in Jamestown. The room is comfortable.

Dear Mr. F., Thank you very much for taking the time to review of our hotel! We are glad that you enjoyed your stay though was very short and we look forward to see you again very soon which we hope will be for a much longer stay. Safe travels ahead! Sincerely, Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 4.5/5

Natasha K. Business - Confirmed reviews ALL

Well located, Comfortable stay, Chef was accommodating to our catering needs, Reception and restaurant staff friendly and helpful.

Dear Ms. K., Thank you for taking the time to review of our hotel! We are glad that you enjoyed your stay with us. The team and I hope to see you again very soon. Safe travels ahead! Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 2.0/5

Dean A. Business - Confirmed reviews ALL

The hotel staff appeared dissatisfied with the current manager who was nowhere to be seen. Subsequently the service, food and overall experience was inconsistent

Customer review rating 4.0/5

Dawn B. Business - Confirmed reviews ALL

It was a pleasure to stay at your hotel. The service was warm and consistent across all touch points - reception, waiter, and bar. There was some room for improvement in housekeeping and some maintenance needed, but it did not detract from my stay at all.

Customer review rating 4.0/5

Kalina M. Couples - Confirmed reviews ALL

We enjoyed our stay at the Mantis Hotel. Besides a few maintenance issues we were very comfortable. The main feedback we would like to give you is that your air conditioning system needs a major maintenance with the airconditioner drain pump making noises all day and night even when switched off. The exhaust fan and the ducts for it in the bathroom needs to be cleaned and serviced. Very loud. We had to have both appliances have their power cut off to be able to sleep at night. We were in room 1.

Customer review rating 4.0/5

Robert C. Friends - Confirmed reviews ALL

Tv was not working. I reported it. Desk guy said he would come and fix it. Never showed up or called.

Customer review rating 2.5/5

Jane E. Solo - Confirmed reviews ALL

I paid €165 for a room that had no hot water. Not good enough. I also had to pay more than a month in advance. £25 per person for minibus to the airport. We calculated our bus alone made £400 for <1 hour’s work.

Customer review rating 4.0/5

Tanya B. Couples - Confirmed reviews ALL

Well located, good food, friendly staff, comfortable beds, helpful concierge

Dear Ms. B., Thank you for taking the time to review our hotel! We are delighted that you had a comfortable and enjoyable stay. We have noted your feedback on the Wi-Fi and our sustainable initiatives and are working on improving this for future guests. Your feedback will motivate our team to improve on our services and product offering. We thank you for your visit and look forward to visiting again very soon. Safe travels ahead! Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 5.0/5

John A. Business - Confirmed reviews ALL

A really nice stay and the staff absolutely make it

Dear John, Thank you for the review of our hotel! We are delighted that you enjoyed your stay and were comfortable with us. My apologies about your booking experience when you were looking to arrive on island. I will definitely look into it and ensure it does not repeat again. The team and I hope to see you again very soon and enjoyed your presence on the island. Safe travels ahead! Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 5.0/5

Graeme K. Business - Confirmed reviews ALL

Amazing Food was excellent Aircon in the rooms Beds were comfortable

Dear Mr. K., Thank you for taking the time to review of our hotel! We are glad that you enjoyed your stay and were comfortable. The team and I hope to see you again very soon and remain at your service in the meanwhile, should you require any further assistance or clarification. Safe travels and wishing you an excellent day ahead! Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 3.5/5

Dawn &. C. H. &. A. Couples - Confirmed reviews ALL

The only problem we had was lack of staff in one area only! Restaurant and communal areas. Food area was not cleaned, covered sufficiently or topped up any where near enough tables and floor dirty resulting in more flies than acceptable, such a shame because just 1 or 2 more staff would have made it fabulous xx

Dear Mr &.. Mrs. A., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are aware of the concerns and are currently working on resolving it, to deliver an exceptional guest experience. It is apparent in this case that we fell short, which I do sincerely apologise for Mr &.. Mrs. A.. We look forward to welcoming you back soon and I can assure you that we will do our best to ensure you enjoy an excellent hotel experience that so many of our guests have grown so fond of and which is expected of a Mantis Collection property. Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 3.0/5

Linda H. Business - Confirmed reviews ALL

Well located for business, very comfortable room and a few staff who went the extra mile in challenging circumstances. Poor internet connection and password hand outs, food quality and service unpredictable and clear labour /skills shortage which put undue pressure on some staff - several taking on many tasks which were not appropriate for their status.

Dear Ms. H., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are aware of these concerns and are currently working to deliver an exceptional guest experience in future, and it's apparent in this case that we fell short. We look forward to welcoming you back, I can assure you that we will do our best to ensure an excellent hotel experience, one that is both expected and assured when you stay at a Mantis Collection property. Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 4.0/5

Alec H. Couples - Confirmed reviews ALL

The hotel is in the centre of town so handy for shops and restaurants and taxis are available. We stayed in a Heritage room which was large with a high ceiling and a ceiling fan. Preferred this to the aircon. The bathroom is large and the walk-in shower is spacious. The shower is excellent. Only had one meal there which was a buffet. The food was satisfactory. Breakfast was ok. Eggs made to order. The staff are really friendly.

Dear Mr. H., Thank you for taking the time to share your feedback and for choosing us during your stay on St. Helena. We have noted your lower rating of our breakfast service and would be grateful for any detailed feedback you may want to share directly with me, in order for us to improve it further for our other guests and for you on your next visit. We hope to welcome you back to our hotel very soon! Warm Regards, Jocelyn General Manager Mantis St Helena

Other web-users rate our hotel

  • 38 reviews 9/10 Location
  • 48 reviews 9.1/10 Room
  • 63 reviews 9.1/10 Service
  • 11 reviews 7.3/10 WiFi
  • 37 reviews 5.4/10 Food
  • 21 reviews 6.5/10 Breakfast
  • 13 reviews 7/10 Value
  • 12 reviews 8.6/10 Comfort

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