Mantis St Helena 4 stars

Customer review rating (ALL Rating) 4.6/5 62 reviews

Mantis St Helena - Image 1
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1 Main Street, STHL1ZZ JAMESTOWN, Saint Helena

Description

Hotel extras

  • Popular restaurant, with bar and two large outdoor terraces.

  • 1 minute walk to sea front and museum.

  • Close proximity to attractions such as the renowned Jacob's Ladder.

  • Assistance with bookings for seasonal Whale Shark Diving

  • 20 minute drive to all prominent hiking routes and tourist hotspots including Napoleon sites.

Our accommodation(s)

Hotel location

Mantis St Helena

1 Main Street
STHL1ZZ JAMESTOWN
Saint Helena

GPS:-15.925113, -5.717797

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

MANTIS ST HELENA

Delicious local and classically inspired dishes reflecting the island's cultural influences, striving to use local, organic produce, specialising in local fish dishes, menus change frequently.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  62 reviews

Customer review rating 5.0/5

Graeme K. Business - Confirmed reviews ALL

Amazing Food was excellent Aircon in the rooms Beds were comfortable

Dear Mr. K., Thank you for taking the time to review of our hotel! We are glad that you enjoyed your stay and were comfortable. The team and I hope to see you again very soon and remain at your service in the meanwhile, should you require any further assistance or clarification. Safe travels and wishing you an excellent day ahead! Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 3.5/5

Dawn &. C. H. &. A. Couples - Confirmed reviews ALL

The only problem we had was lack of staff in one area only! Restaurant and communal areas. Food area was not cleaned, covered sufficiently or topped up any where near enough tables and floor dirty resulting in more flies than acceptable, such a shame because just 1 or 2 more staff would have made it fabulous xx

Dear Mr &.. Mrs. A., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are aware of the concerns and are currently working on resolving it, to deliver an exceptional guest experience. It is apparent in this case that we fell short, which I do sincerely apologise for Mr &.. Mrs. A.. We look forward to welcoming you back soon and I can assure you that we will do our best to ensure you enjoy an excellent hotel experience that so many of our guests have grown so fond of and which is expected of a Mantis Collection property. Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 3.0/5

Linda H. Business - Confirmed reviews ALL

Well located for business, very comfortable room and a few staff who went the extra mile in challenging circumstances. Poor internet connection and password hand outs, food quality and service unpredictable and clear labour /skills shortage which put undue pressure on some staff - several taking on many tasks which were not appropriate for their status.

Dear Ms. H., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are aware of these concerns and are currently working to deliver an exceptional guest experience in future, and it's apparent in this case that we fell short. We look forward to welcoming you back, I can assure you that we will do our best to ensure an excellent hotel experience, one that is both expected and assured when you stay at a Mantis Collection property. Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 4.0/5

Alec H. Couples - Confirmed reviews ALL

The hotel is in the centre of town so handy for shops and restaurants and taxis are available. We stayed in a Heritage room which was large with a high ceiling and a ceiling fan. Preferred this to the aircon. The bathroom is large and the walk-in shower is spacious. The shower is excellent. Only had one meal there which was a buffet. The food was satisfactory. Breakfast was ok. Eggs made to order. The staff are really friendly.

Dear Mr. H., Thank you for taking the time to share your feedback and for choosing us during your stay on St. Helena. We have noted your lower rating of our breakfast service and would be grateful for any detailed feedback you may want to share directly with me, in order for us to improve it further for our other guests and for you on your next visit. We hope to welcome you back to our hotel very soon! Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 5.0/5

Lawrence L. Couples - Confirmed reviews ALL

everyone of the staff at the Mantis Hotel were fantastic,warm,friendly,accomodating,so nice to stay there,great service,very comfortable rooms,good food and drinks

Dear Mr. L., Thank you for your excellent review of our hotel! We are delighted that you enjoyed your stay and the team and I hope to see you again very soon. Warm Regards, Jocelyn General Manager Mantis St Helena

Other web-users rate our hotel

  • 28 reviews 9.1/10 Location
  • 33 reviews 9.6/10 Room
  • 53 reviews 8.9/10 Service
  • 8 reviews 6.7/10 WiFi
  • 29 reviews 5.6/10 Food
  • 15 reviews 7.6/10 Breakfast
  • 11 reviews 5.8/10 Value
  • 8 reviews 10/10 Comfort

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