Mantis St Helena 4 stars

Customer review rating (ALL Rating) 4.6/5 69 reviews

Mantis St Helena - Image 1
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1 Main Street, STHL1ZZ JAMESTOWN, Saint Helena

Description

Hotel extras

  • Popular restaurant, with bar and two large outdoor terraces.

  • 1 minute walk to sea front and museum.

  • Close proximity to attractions such as the renowned Jacob's Ladder.

  • Assistance with bookings for seasonal Whale Shark Diving

  • 20 minute drive to all prominent hiking routes and tourist hotspots including Napoleon sites.

Our accommodation(s)

Hotel location

Mantis St Helena

1 Main Street
STHL1ZZ JAMESTOWN
Saint Helena

GPS:-15.925113, -5.717797

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

MANTIS ST HELENA

Delicious local and classically inspired dishes reflecting the island's cultural influences, striving to use local, organic produce, specialising in local fish dishes, menus change frequently.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  69 reviews

Customer review rating 4.0/5

Tanya B. Couples - Confirmed reviews ALL

Well located, good food, friendly staff, comfortable beds, helpful concierge

Dear Ms. B., Thank you for taking the time to review our hotel! We are delighted that you had a comfortable and enjoyable stay. We have noted your feedback on the Wi-Fi and our sustainable initiatives and are working on improving this for future guests. Your feedback will motivate our team to improve on our services and product offering. We thank you for your visit and look forward to visiting again very soon. Safe travels ahead! Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 5.0/5

John A. Business - Confirmed reviews ALL

A really nice stay and the staff absolutely make it

Dear John, Thank you for the review of our hotel! We are delighted that you enjoyed your stay and were comfortable with us. My apologies about your booking experience when you were looking to arrive on island. I will definitely look into it and ensure it does not repeat again. The team and I hope to see you again very soon and enjoyed your presence on the island. Safe travels ahead! Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 5.0/5

Graeme K. Business - Confirmed reviews ALL

Amazing Food was excellent Aircon in the rooms Beds were comfortable

Dear Mr. K., Thank you for taking the time to review of our hotel! We are glad that you enjoyed your stay and were comfortable. The team and I hope to see you again very soon and remain at your service in the meanwhile, should you require any further assistance or clarification. Safe travels and wishing you an excellent day ahead! Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 3.5/5

Dawn &. C. H. &. A. Couples - Confirmed reviews ALL

The only problem we had was lack of staff in one area only! Restaurant and communal areas. Food area was not cleaned, covered sufficiently or topped up any where near enough tables and floor dirty resulting in more flies than acceptable, such a shame because just 1 or 2 more staff would have made it fabulous xx

Dear Mr &.. Mrs. A., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are aware of the concerns and are currently working on resolving it, to deliver an exceptional guest experience. It is apparent in this case that we fell short, which I do sincerely apologise for Mr &.. Mrs. A.. We look forward to welcoming you back soon and I can assure you that we will do our best to ensure you enjoy an excellent hotel experience that so many of our guests have grown so fond of and which is expected of a Mantis Collection property. Warm Regards, Jocelyn General Manager Mantis St Helena

Customer review rating 3.0/5

Linda H. Business - Confirmed reviews ALL

Well located for business, very comfortable room and a few staff who went the extra mile in challenging circumstances. Poor internet connection and password hand outs, food quality and service unpredictable and clear labour /skills shortage which put undue pressure on some staff - several taking on many tasks which were not appropriate for their status.

Dear Ms. H., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are aware of these concerns and are currently working to deliver an exceptional guest experience in future, and it's apparent in this case that we fell short. We look forward to welcoming you back, I can assure you that we will do our best to ensure an excellent hotel experience, one that is both expected and assured when you stay at a Mantis Collection property. Warm Regards, Jocelyn General Manager Mantis St Helena

Other web-users rate our hotel

  • 30 reviews 9.1/10 Location
  • 35 reviews 9.6/10 Room
  • 53 reviews 8.7/10 Service
  • 9 reviews 5.1/10 WiFi
  • 30 reviews 5.3/10 Food
  • 16 reviews 7.8/10 Breakfast
  • 12 reviews 6/10 Value
  • 10 reviews 10/10 Comfort

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