Athens Capital Hotel - MGallery Collection 5 sterren

Dear Guest, We are truly grateful for your continued trust in Athens Capital Hotel – MGallery Collection and for sharing your valuable impressions following your recent stay. It is a pleasure to know that you appreciate our prime location and the dedication of our team, whose genuine hospitality lies at the heart of the experience we wish to offer. Your constructive feedback regarding the menu at Mappemonde Restaurant and the creativity of our cocktails has been most attentively noted and will be shared with our Culinary and Bar teams for consideration in their upcoming seasonal reviews. We also took careful note of your observation concerning certain furnishings. Please rest assured that regular maintenance and refurbishment programmes are in place to ensure that all areas of the hotel reflect the high standards we stand for. Regarding your comments about the Accor promotional offers and point collection, these campaigns are managed directly through the ALL – Accor Live Limitless programme. Our Front Office team will be delighted to assist you with guidance on how to make the most of such offers during future bookings. Finally, we are grateful for your input on our sustainability initiatives, which we aim to integrate in a discreet yet meaningful manner, always prioritising guest comfort and experience. We thank you once again for your loyalty and thoughtful remarks, and we look forward to welcoming you back for yet another memorable stay in the heart of Athens. Sincerely, Evripides Tzikas General Manager

Dear Guest, Thank you for sharing your feedback following your recent stay at Athens Capital Hotel – MGallery Collection. We are delighted that you enjoyed our central location, the rooftop terrace with its panoramic views, and the breakfast buffet and rooftop restaurant. It is also wonderful to hear that our housekeeping team ensured your room was always clean, well-prepared, and welcoming. We appreciate your comment regarding the air conditioning controls and will ensure our team provides guidance to make it easier to adjust during future stays. Your observations are invaluable in helping us enhance our guests’ experience. We very much look forward to welcoming you back and providing an even more seamless and enjoyable stay on your next visit to Athens. Sincerely, Evripides Tzikas General Manager

Dear Mrs. D., Thank you for taking the time to share your feedback regarding your recent stay at Athens Capital Hotel - MGallery Collection. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the inconveniences you encountered regarding the cleanliness of your room and the coffee service. This does not reflect the high standards we strive to maintain for our guests. Your feedback is invaluable, and we are committed to enhancing our services to ensure that every stay is a memorable one. Mrs. D., we hope to have the opportunity to welcome you back and provide you with a more pleasant experience. Sincerely, Evripides Tzikas General Manager

Dear Mr. B., We are thrilled to hear that you had such a wonderful stay at Athens Capital Hotel - MGallery Collection and that our central location and service met your expectations. It is especially rewarding to know that you enjoyed our rooftop bar and breakfast, and we truly appreciate your high recommendation. Your feedback regarding the WiFi connection has been duly noted, and we will work on improving this aspect to enhance your future stays. Mr. B., thank you for your continued loyalty as a Diamond member, and we look forward to welcoming you back soon. Sincerely, Evripides Tzikas General Manager

Dear Mrs. K., Thank you for taking the time to share your thoughts about your stay at the Athens Capital Hotel - MGallery Collection. We are pleased to hear that you were satisfied with the room, service, and the attentiveness of our staff. We regret to learn that the noise from the road affected your experience. For your future stays, we would be happy to assist in selecting a room that better suits your preferences. We offer rooms facing our internal Atrium, which tend to provide a quieter environment, and we encourage you to share your preference with our reservations team so we can ensure a more restful stay. Mrs. K., we appreciate your feedback and hope to have the pleasure of welcoming you back soon. Sincerely, Evripides Tzikas General Manager