Dear Guest, Thank you for sharing your review following your recent stay at Athens Capital Hotel - MGallery Collection. We are delighted to know that you enjoyed your experience with us and that our location, attentive service, and thoughtful touches contributed to making your stay memorable. It is wonderful to hear that you felt well cared for and that our team delivered the level of hospitality you would expect from a five-star hotel. We are especially pleased that the small gesture prepared for your departure added a special touch to your experience. Creating meaningful moments for our guests is an important part of our approach to hospitality, and your kind words are truly appreciated. Thank you once again for your wonderful feedback. We look forward to welcoming you back to Athens Capital Hotel - MGallery Collection and creating more memorable moments for you in the future. Sincerely, Evripides Tzikas General Manager

Dear Guest, Thank you for sharing your review following your recent stay at Athens Capital Hotel - MGallery Collection. We appreciate your positive comments regarding our central location. At the same time, we are sorry to learn that your overall experience did not fully meet your expectations. We regret that you did not feel the warm and attentive hospitality that we aim to provide to every guest. Your comments regarding the service approach of our team, the breakfast experience and the communication during your departure have been shared with the relevant departments for further review, as we continuously work to improve every aspect of the guest journey. Regarding the terrace experience, we appreciate your feedback and understand that guests may have different preferences regarding open-air spaces. Please note that smoking is permitted in outdoor areas in accordance with Greek legislation, while we always aim to ensure a comfortable environment for all our guests. Thank you once again for taking the time to share your feedback. We hope to have the opportunity to welcome you again in the future and provide you with an experience that better reflects the level of care and hospitality we strive to offer. Sincerely, Evripides Tzikas General Manager

Dear Guest, We are truly grateful for your continued trust in Athens Capital Hotel – MGallery Collection and for sharing your valuable impressions following your recent stay. It is a pleasure to know that you appreciate our prime location and the dedication of our team, whose genuine hospitality lies at the heart of the experience we wish to offer. Your constructive feedback regarding the menu at Mappemonde Restaurant and the creativity of our cocktails has been most attentively noted and will be shared with our Culinary and Bar teams for consideration in their upcoming seasonal reviews. We also took careful note of your observation concerning certain furnishings. Please rest assured that regular maintenance and refurbishment programmes are in place to ensure that all areas of the hotel reflect the high standards we stand for. Regarding your comments about the Accor promotional offers and point collection, these campaigns are managed directly through the ALL – Accor Live Limitless programme. Our Front Office team will be delighted to assist you with guidance on how to make the most of such offers during future bookings. Finally, we are grateful for your input on our sustainability initiatives, which we aim to integrate in a discreet yet meaningful manner, always prioritising guest comfort and experience. We thank you once again for your loyalty and thoughtful remarks, and we look forward to welcoming you back for yet another memorable stay in the heart of Athens. Sincerely, Evripides Tzikas General Manager

Dear Guest, Thank you for sharing your feedback following your recent stay at Athens Capital Hotel – MGallery Collection. We are delighted that you enjoyed our central location, the rooftop terrace with its panoramic views, and the breakfast buffet and rooftop restaurant. It is also wonderful to hear that our housekeeping team ensured your room was always clean, well-prepared, and welcoming. We appreciate your comment regarding the air conditioning controls and will ensure our team provides guidance to make it easier to adjust during future stays. Your observations are invaluable in helping us enhance our guests’ experience. We very much look forward to welcoming you back and providing an even more seamless and enjoyable stay on your next visit to Athens. Sincerely, Evripides Tzikas General Manager

Dear Mrs. D., Thank you for taking the time to share your feedback regarding your recent stay at Athens Capital Hotel - MGallery Collection. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the inconveniences you encountered regarding the cleanliness of your room and the coffee service. This does not reflect the high standards we strive to maintain for our guests. Your feedback is invaluable, and we are committed to enhancing our services to ensure that every stay is a memorable one. Mrs. D., we hope to have the opportunity to welcome you back and provide you with a more pleasant experience. Sincerely, Evripides Tzikas General Manager

Dear Mr. B., We are thrilled to hear that you had such a wonderful stay at Athens Capital Hotel - MGallery Collection and that our central location and service met your expectations. It is especially rewarding to know that you enjoyed our rooftop bar and breakfast, and we truly appreciate your high recommendation. Your feedback regarding the WiFi connection has been duly noted, and we will work on improving this aspect to enhance your future stays. Mr. B., thank you for your continued loyalty as a Diamond member, and we look forward to welcoming you back soon. Sincerely, Evripides Tzikas General Manager