Athens Capital Hotel - MGallery Collection 5 sterren

Αγαπητή marinadamoulianou, Ευχαριστούμε θερμά για τα καλά σας λόγια και την υπέροχη κριτική σας. Χαιρόμαστε ιδιαίτερα που απολαύσατε την εμπειρία σας στο Athens Capital Hotel - MGallery Collection, και είμαστε ευγνώμονες που μας επιλέξατε για να γιορτάσετε την εθνική μας εορτή. Η ικανοποίηση των επισκεπτών μας αποτελεί προτεραιότητά μας και είναι χαρά μας να γνωρίζουμε πως η εξυπηρέτηση του προσωπικού μας και η φιλοξενία μας ανταποκρίθηκαν στις προσδοκίες σας. Θα μεταφέρουμε τα ευγενικά σας σχόλια στη Μαρία και στην Αθηνά. Ευχόμαστε να σας υποδεχτούμε και πάλι στο ξενοδοχείο μας, και αυτή τη φορά στην ταράτσα μας, Mappemonde Restaurant, Bar & Lounge, για μία ακόμη αξέχαστη εμπειρία. Με εκτίμηση, Ευριπίδης Τζίκας Γενικός Διευθυντής

Dear Sherpa30183815550, Thank you for sharing your experience. We regret to learn that certain aspects of your stay did not meet your expectations. Athens Capital Hotel – MGallery Collection offers a variety of room categories, and our team is always at your disposal to accommodate preferences and ensure your comfort. Regarding our pool, it is heated to 24°C, yet we understand that temperature preferences may vary among our guests. We sincerely apologize for any delay you encountered with our room service. Providing attentive and timely hospitality is of utmost importance to us, and we will ensure that your comments are carefully reviewed. Furthermore, we are truly disappointed to hear that your departure experience did not reflect the warm and seamless service we strive to provide. Please rest assured that we take such feedback to heart, as we are always committed to enhancing our guest experience. Your insights are truly valued, and we hope to have the opportunity to welcome you again for a more enjoyable stay. Best regards, Evripides Tzikas General Manager

Dear Mrs. D., Thank you for taking the time to share your feedback regarding your recent stay at Athens Capital Hotel - MGallery Collection. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the inconveniences you encountered regarding the cleanliness of your room and the coffee service. This does not reflect the high standards we strive to maintain for our guests. Your feedback is invaluable, and we are committed to enhancing our services to ensure that every stay is a memorable one. Mrs. D., we hope to have the opportunity to welcome you back and provide you with a more pleasant experience. Sincerely, Evripides Tzikas General Manager

Dear Mr. B., We are thrilled to hear that you had such a wonderful stay at Athens Capital Hotel - MGallery Collection and that our central location and service met your expectations. It is especially rewarding to know that you enjoyed our rooftop bar and breakfast, and we truly appreciate your high recommendation. Your feedback regarding the WiFi connection has been duly noted, and we will work on improving this aspect to enhance your future stays. Mr. B., thank you for your continued loyalty as a Diamond member, and we look forward to welcoming you back soon. Sincerely, Evripides Tzikas General Manager

Dear Mrs. K., Thank you for taking the time to share your thoughts about your stay at the Athens Capital Hotel - MGallery Collection. We are pleased to hear that you were satisfied with the room, service, and the attentiveness of our staff. We regret to learn that the noise from the road affected your experience. For your future stays, we would be happy to assist in selecting a room that better suits your preferences. We offer rooms facing our internal Atrium, which tend to provide a quieter environment, and we encourage you to share your preference with our reservations team so we can ensure a more restful stay. Mrs. K., we appreciate your feedback and hope to have the pleasure of welcoming you back soon. Sincerely, Evripides Tzikas General Manager