The Lost Camel Hotel - A member of Mercure Hotels 3.5성

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The hotel is part of a large resort in Uluru, and it’s positioned between 3 and 4 stars. Room are nice, pool area tidy, overall you get a nice feeling. However there is basically a very poor service, led by uncaring and unskilled staff. In our case our room was not cleaned when we got back from a 9 hours excursion at 3PM. A minor complaint but after a long day out (since sunrise) not having the room ready was a nuisance. The annoying part was the handling of the supervisor and the manager that insisted that it should have been us to request cleaning in the morning rather than applying the universal standard of worldwide hotellerie. In other words it’s the handling that defines the standards. In this case very poor. A typical case of monopoly as this resort is the only place to stay when visiting Uluru. Hopefully the attitude will change. If not let’s hope for healthy competition

We enjoyed our 4 night stay at the lost camel. The room was small, all we needed as you are not in your room much. No windows either side to open but you can open the bathroom window when you are in your room. Beds very comfortable, hot shower. Rooms serviced every day. Fridge tea coffee available. Close to everything. Town centre and IGA. Our pick up for tours was Sails which is 5 minutes walk next door. We would have coffee at Sails.

Clean room, although room only had windows in loo and shower, nothing in the room, which as bit dark. stayed only one night, close to town centre. so easy to walk to restaurants etc.............go to town centre on lawns where lovely local ladies do aboriginal painting, buy one they are divine, ladies are so clever and talented

You get what you pay for I suppose but this isn’t what I expected. Reception area small but efficient at check in … our flight arrived early in morning so room wasn’t ready so we left our luggage. Reception very polite so no issues and this is the only contact we had with any staff. Good location, however everything in Yulara is handy, but room very small and no natural light. Only windows are in the separate shower and toilet but you have a shower curtain as privacy. We kept the door open for light. My guide book has this as a boutique hotel which is it not. Maybe we were unlucky as I had requested 2 rooms beside each other which we got. Fridge in room with tea coffee etc. No eating facilities at the hotel tho we went to next door Sails of the Desert for lunch a few times. Pool was absolutely freezing, even coming from Ireland, which was a bit disappointing tho apparently all pools at all hotels the same.

Expect to be bombarded with hard sell the entire time. On the document I signed when booking in was a space to “donate” $5 to the local community. It was highlighted in fluff highlighter and there was no option to decline to “donate”. In your room the tv will be on bombarding you with this or that sightseeing trip, and at every shop you can “donate” some more money. I arrived after midday only to find my room was “not yet ready”. I only booked this room ages ago, and it was well past 12pm when I arrived via your shuttle that collected me at the only airport. I mean, it is not like I just arrived out of the blue. Beyoncé, who checked me in, said she would text me as soon as my room was ready, but she didn’t. So I had to go ask about my room again after dawdling around in the town square for ages. They had not made any effort to take my bags, which were at the front desk, to my room, so I had to drag them along. At least I slept well. The design of the room is very nice, and the bed and pillows were great, but beware, a “king size” bed is basically two singles pushed together so be careful not to fall down the centre crack. I also had an issue with months-worth of mould crawling up the tiles in the bathroom. Octarina, also at the front desk, got someone to come out and clean it, but why it was left to get to that state (in a desert no less), is hard to fathom? Or do guests just think the grout is supposed to be pink and grey in the shower? Toilet was truly badly stained and the toilet window also needs to have the privacy filter fixed as people could see me on the toilet unless I closed the curtain. Also why did you close the pool at 8pm when it says 10pm on the signs? Ruined my after dinner swim plans. The desk staff were friendly, and helpful when asked about things. It was overall a nice place to stay, even if it needs a bit more upkeep. I will return soon and hopefully find things had improved for the better.