Sails in the Desert - A member of Pullman Hotels 5성

트립어드바이저 평점 4.0/5 4,888 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
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163 Yulara Drive, Ayers Rock Resort, 0872 YULARA, Australia

호텔설명

호텔 추가 정보

  • The premier 5-star hotel among Australia's Ayers Rock Resorts

  • Immerse yourself in one-of-a-kind Indigenous art at the stunning Mulgara Gallery,

  • Be lulled into complete relaxation with one of the Red Ochre Spa's sumptuous treatments.

  • With over 65 tours, local activities and attractions with Ayers Rock Resort

  • After a day of exploring Uluru, cool off with a swim or a refreshing drink at the hotel pool.

숙박

객실

Superior Room

  • 4명 최대
  • 42 m² / 452 sq ft
  • 침구 1 x 킹사이즈 베드
  • 장애인 객실

호텔 위치

Sails in the Desert - A member of Pullman Hotels

163 Yulara Drive, Ayers Rock Resort
0872 YULARA
Australia

GPS:-25.24326, 130.984797

전화
팩스 +61 2 9299 2103

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

ILKARI RESTAURANT

Ilkari takes its name from the local Pitjantjatjara word for sky. Ilkari establishes its dining philosophy in the natural flavours of the finest produce available under the Australian sun. This reward comes to life with live cooking stations.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

TripAdvisor 평가  4.0/5  4,888 리뷰

2024으뜸 시설

Ridiculously overpriced

트립어드바이저 평점 2.0/5

SJB1966_12 Couples - TripAdvisor 인증 리뷰

What a disappointment this place was. We stayed for three nights and wish we’d just done two. This is supposedly a 5 star resort and at nearly $500 a night for a ‘Superior’ room our expectations were quite high. (I’m not sure what it’s ‘superior’ to as it’s the cheapest room available here!). Anyway, everyone arrives together on the free shuttle bus from the airport so the check in line is long - no welcome, no cold drink while we waited, nothing. Not a great start but then we got to the room which from the outside looked like a Butlins holiday camp - basically a step or two up from a campsite. Into the room we go to find a space which appears to have not been decorated for many years and carpets which just didn’t feel clean. There was a fridge….with nothing in…not even a couple of bottles of water…nothing. The bathroom door didn’t close, let alone lock. There were no bath towels. You get the picture. I’ve stayed in more expensive hotels and I’ve stayed in worse hotels but this is definitely the worst value for money hotel I’ve stayed in.

Dear SJB1966_12, Thank you for your feedback regarding your recent stay with us. We apologise for not meeting your expectations and for the issues you encountered, including the cleanliness and amenities in your room. Your comments about the check-in process and room conditions are concerning, and we will address these with our team to ensure improvements are made. We aim to provide a welcoming and comfortable experience, and it's clear we fell short during your visit. Thank you for sharing your feedback regarding our pricing. We understand that it may seem higher than expected, but prices in remote areas often reflect the increased logistical costs associated with transport and supply. We appreciate your insights. Best regards,

Needs modernising but fit for purpose

트립어드바이저 평점 4.0/5

kirstieh24 Couples - TripAdvisor 인증 리뷰

This was my second visit to this hotel. The last time I visited was 18 years ago with my family, this time was a visit to Uluru with my husband. Due to location there are limited hotel options but I had fond memories of this hotel from 18 years ago. Unfortunately I don’t think this hotel has kept up with the times. It was identical - it didn’t appear that anything had been upgraded or maintained since I last visited. I did think maybe touching up woodwork or replacing bathroom tiles that have discoloured over the years would be done, but it appeared not. The room itself is suitable for guests needs and has everything you would need for a short stay. We did take full advantage of the free laundrette- this was popular and very much welcomed by travellers! (2 washing machines and 2 tumble dryers with free washing powder!). We did book the buffet dinner which we would not recommend, it’s definitely not worth the money and there are other dinner options just a small walk away. Overall I would come back as it’s the best of the ones in a similar price range but it could be so much better!

Very shady business. Double charged my card and wouldn’t refund!

트립어드바이저 평점 1.0/5

jameslee0417 가족 - TripAdvisor 인증 리뷰

These guys are the worst scammers I've encountered. They double charged my credit card over a month after check-out and wouldn't refund me after confronting them. The funny thing is they claimed that I made a duplicate booking over the same dates and no-showed to one of them. Like for God's sake, how's that even possible?! Cuz I clearly showed up to the front desk at those dates and the check-in staff mentioned nothing about two rooms during our stay. Their billing system is a complete mess. We also got a prepaid tour that got cancelled due to weather and it took us over a month to get those money back after dozens of emails back and force. Now I'd have to start the dispute process with my credit card company to get my money back. We loved everything about Uluru besides this hotel. Who knows how much more shady business they have been doing over the years. Unfortunately you really don't get much choice here at Uluru. So be super careful and make sure to keep reviewing your credit charges for months after check-out. I'd even suggest you to close your credit card and get a new one after staying here.

Dear James, Thank you for taking the time to share your experience with us. I sincerely apologise for the issues you faced regarding the double charge on your card and the difficulties in obtaining your refund. This is certainly not the level of service we strive to provide, and I understand how frustrating this must be for you. I would like to investigate this matter further to ensure it is resolved promptly. Please reach out to us directly. We appreciate your feedback. We will review our processes to prevent such delays in the future. Thank you for your understanding, and we hope to have the opportunity to rectify this situation for you. Best regards,

We would book here again

트립어드바이저 평점 5.0/5

nameerfud Couples - TripAdvisor 인증 리뷰

Lovely stay. The rooms are large with plenty of power points, well-lit, air conditioned and roomy. The linen was fresh, crisp and clean. Lovely big bath towels. Roomy bathroom and spacious shower. Nice balcony overlooking the lawn and the fabulous pool. Very helpful staff at the desk. Quiet We would certainly go back here again. The Resort Shuffle bus at the door was helpful. The resort transfer from and to the airport was easy. Tour pick-ups at the front door was a bonus

Great desert experience

트립어드바이저 평점 5.0/5

jonneeboy Couples - TripAdvisor 인증 리뷰

We enjoyed our time here in the desert. We also booked the Wintjiri Wiru excursion, the food and drinks were very good and the laser show was good as well, but drones couldn’t fly but the hotel kindly refunded the whole cost of the trip, so they still get 5 stars from us.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 193 리뷰 8.7/10 위치
  • 333 리뷰 8.3/10 객실
  • 336 리뷰 7.1/10 서비스
  • 237 리뷰 6.9/10 레스토랑
  • 148 리뷰 9.1/10 안락함
  • 129 리뷰 3.5/10 가격 대비 가치
  • 125 리뷰 7.2/10 청결도
  • 78 리뷰 7/10 조식

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주변에 있는 다른 시설

Yulara 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.