Sails in the Desert - A member of Pullman Hotels 5성

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All in all, we liked Sails in the Desert, save a couple of structural challenges. The customer service was amazing. On check in we had a problem with our room and it was fixed before we even made it back there. Then they came with an apology. (Much appreciated.) When people complain of pricing, remember you are in the middle of nowhere and you are a captive audience. Things will be expensive. Period. Also, the toilets are not dirty there, as some on Tripadvisor complain. ALL of the toilets we saw in the area had the same deposits. I have to think that being in the middle of an iron oxide semi-arid desert explains it. Since evening experiences were cancelled because of weather, we sampled Sails' restaurants. Two nights, we ate at the bar- it was fine, although service was very very slow and once at the buffet. It was good. no complaints, at all. The Breakfasts were varied and delicious, note that coffee service was slow, but they seemed understaffed. I think our room (220) was as far from an elevator, as possible. Also, I was unable to use the pool, even on the day that it hit 106 degrees F, because there was no handrail. (IMO, that was a total miss!!) If you have trouble walking or use a cane, as I do, consider this when you are making your reservation. Again, I really felt relaxed at Sails and recommend it. It's a great location with excellent service.

Sails in the Desert is the nicest of the 4 hotels within the precinct IMO. I'd read numerous blogs which bagged the Resort but our ground floor room was excellent #135, next to a large grassy area with heaps of sun loungers and 50m from the pool. The free Experiences were great (Thanks Charles or is is Charlie??), and you can basically tick them all off within one day. The Sails lobby bar happy hour saved a couple of dollars per drink and the aircon was nice and cold. Your Accor membership gets you 50% off food only, but NOT at Geckos Cafe. This made eating at the restaurants very affordable. Ayers Rock Tour - take water, even October gets very hot. It's recommended to finish walks by 11am in the warmer months. WE DID TWO TOURS THROUGH VOYAGERS -"Sound of Silence dinner/Field of Dreams" combo including star gazing with an expert guide AND "Desert Awakenings" - an old guy with a walking stick made it up to the top of the dune, so this Tour suits most fitness levels. This second tour also included a level/flat walk around some of the Rock plus the Visitor Centre. Both Tours highly recommended.

My Mum and I stayed here last year and had a really nice stay. The rooms are nice and clean and we found all of the staff that we interacted with very friendly. The buffet dinner and breakfast was amazing!!! everything was so delicious and such a good variety, probably one of the best buffets we have ever seen. The pool is nice but a little too cold, however I imagine it wouldn't be noticeable at all during the summer months. A little touch that I really liked was on one of the mornings, the hotel held an indigenous painting class. You were given a wooden animal to paint and a guide to the symbols in Aboriginal art and what they stand for which I found very interesting. PS The Mushroom Gnocchi is TO DIE FOR!!! I had a dish of it everyday

What a disappointment this place was. We stayed for three nights and wish we’d just done two. This is supposedly a 5 star resort and at nearly $500 a night for a ‘Superior’ room our expectations were quite high. (I’m not sure what it’s ‘superior’ to as it’s the cheapest room available here!). Anyway, everyone arrives together on the free shuttle bus from the airport so the check in line is long - no welcome, no cold drink while we waited, nothing. Not a great start but then we got to the room which from the outside looked like a Butlins holiday camp - basically a step or two up from a campsite. Into the room we go to find a space which appears to have not been decorated for many years and carpets which just didn’t feel clean. There was a fridge….with nothing in…not even a couple of bottles of water…nothing. The bathroom door didn’t close, let alone lock. There were no bath towels. You get the picture. I’ve stayed in more expensive hotels and I’ve stayed in worse hotels but this is definitely the worst value for money hotel I’ve stayed in.

This was my second visit to this hotel. The last time I visited was 18 years ago with my family, this time was a visit to Uluru with my husband. Due to location there are limited hotel options but I had fond memories of this hotel from 18 years ago. Unfortunately I don’t think this hotel has kept up with the times. It was identical - it didn’t appear that anything had been upgraded or maintained since I last visited. I did think maybe touching up woodwork or replacing bathroom tiles that have discoloured over the years would be done, but it appeared not. The room itself is suitable for guests needs and has everything you would need for a short stay. We did take full advantage of the free laundrette- this was popular and very much welcomed by travellers! (2 washing machines and 2 tumble dryers with free washing powder!). We did book the buffet dinner which we would not recommend, it’s definitely not worth the money and there are other dinner options just a small walk away. Overall I would come back as it’s the best of the ones in a similar price range but it could be so much better!