Mercure Newbury West Grange Hotel 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.1/5 175 beoordelingen

Beste prijs
garantie
Mercure Newbury West Grange Hotel - Image 1
Mercure Newbury West Grange Hotel - Image 2
Mercure Newbury West Grange Hotel - Image 3
Mercure Newbury West Grange Hotel - Image 4
Coxs Lane, Bath Road, Midgham, RG75UP BERKSHIRE, Verenigd Koninkrijk

Omschrijving

Extras van het hotel

  • Een ruime kamer met badkamer, airconditioning, flatscreen tv, bureau en gratis WiFi

  • Onsite restaurant, bar, wedding and conference facilities for upto 120 guests.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • Confirmed reservations charged at 2pm on day of arrival. Bookings cancelled if card invalid

Onze accommodaties

Hotel locatie

Mercure Newbury West Grange Hotel

Coxs Lane, Bath Road, Midgham
RG75UP BERKSHIRE
Verenigd Koninkrijk

Gps:51.402065, -1.2162276

Telefoon
Fax +44 1635 862351

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren welkom
  • Restaurant
  • Rolstoeltoegankelijk
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

THE OLIVE TREE

Het Olive Tree restaurant kijkt uit op de ruime binnenplaats met een rustgevende tuin. Op onze menukaart vindt u internationale gerechten met een moderne twist; zowel traditionele pubklassiekers als à la carte gerechten, en een uitgebreide wijnkaart.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.1/5  175 beoordelingen

TripAdvisor score  3.8/5  514 beoordelingen

Certificaat van uitmuntendheid 2025

Never again

Tripadvisor-waardering 2.0/5

MarieGrigg51 Gecertificeerde beoordeling door TripAdvisor

Firstly we visited for the horse racing at Newbury so arrived early Saturday morning. We weee allowed to register our car for the free parking. When we arrived back to the hotel we were given our room key room 117. We were told that it was party night and we’d experience some noise. Party noise wasn’t to bad to be fair by the time we’d watched a bit of tv and nodded off the party had finished. Then the next room think 118 decided to have their own party with all their banging and shouting, slamming doors and then knocking in them again shouting Jill. Wouldn’t be so bad but this went on til 4.30am. So sadly we won’t be visiting again because when we book a hotel room we actually like to sleep. Breakfast was food and a lot of nice options especially the cooked breakfast.

Thank you for taking the time to share your experience. I’m glad to hear that you enjoyed our breakfast and appreciated the range of options, especially the cooked breakfast, and that the initial party noise was manageable. However, I’m very sorry that your night was disrupted by noise from the neighboring room. We understand how important a peaceful stay is, and it’s disappointing that you were kept awake until the early hours. If you let us know at the time, we will make sure to stop the noise from the other rooms so late at night. I truly regret that this impacted your stay and understand your decision not to return. Your feedback is invaluable in helping us improve our guests’ experience. Kind Regards, Zoltan Kovacs General Manager

Terrible

Tripadvisor-waardering 1.0/5

Chris T Gecertificeerde beoordeling door TripAdvisor

I arrived at this hotel to a warm welcome from the lady on reception. Once checked in I proceeded to my room. It was absolutely freezing in there, I initially thought the windows must be open, they weren't. So I located the heating controls and attempted to switch it on. It was broken. A portable radiator was in the room but unplugged. This indicated to me the the broken heating must be a known issue. I made my way back down to reception to report the issue & ask if another room was available. The lady on reception confirmed the heating in that room was not working. There were also no other rooms available. When i told her how cold it was in the room she offered another radiator, which I accepted. So on the plus side the receptionist was very helpful. After quite a long drive to get here all I wanted to do was have a shower and relax in my room. Shower was out of the question as it remained too cold in the room. The first couple of hours of my stay were spent in my coat wrapped in the duvet. There was no communication in advance of my stay to inform me of the problem and check if I wanted to continue with my stay. No information on arrival to inform me of the issue. If the room is not fit to inhabited it should not be let out!! Now let's move on the the cleanliness of the room, or rather lack of it. The toilet had not been flushed and contained a huge poo. The bath had soap scum in the bottom. I was assured it had been cleaned but I very much doubt it. Overall my experience here was shocking and one whi I will not be repeating.

Thank you for sharing your feedback. I am very sorry for the issues you experienced with the heating and the cleanliness of your room. This is not the standard we aim to provide, and I completely understand how frustrating this must have been, especially after a long journey. I’m glad our receptionist was able to assist, but I appreciate this did not fully resolve the situation. We are reviewing both the heating and housekeeping procedures to prevent this from happening again. Your comments are taken very seriously, and I sincerely apologise for the disappointing experience. Kind Regards, Zoltan Kovacs General Manager

Avis-klantbeoordeling 3.0/5

Saskia G. Zaken - ALL bevestigde berichten

Kamers hebben geen airco.

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kind Regards, Zoltan Kovacs General Manager

bon hotel

Tripadvisor-waardering 5.0/5

Jacques S Stellen - Gecertificeerde beoordeling door TripAdvisor

sejour agreable chambres parfaites nous avons apprecie le service de la serveuse SHIVI au restaurant

Charmant en rustig gelegen

Tripadvisor-waardering 4.0/5

Bieke S Gecertificeerde beoordeling door TripAdvisor

Zeer vriendelijke ontvangst en snelle incheck. Goede lift. De kamer heeft vast tapijt en vernieuwde badkamer. Ook airco en koffiefaciliteiten. Dagelijks nieuwe koffie en thee, zuivere handdoeken. Lekker ruikende shampoo, bodylotion en ook vergrotingsspiegel. Avondmaal in hotel is lekker en ook het ontbijt heeft alles wat je wenst. Er is een bar met ruime keuze aan drank.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 85 beoordelingen 9.4/10 Locatie
  • 285 beoordelingen 7.3/10 Kamer
  • 346 beoordelingen 8.5/10 Service
  • 9 beoordelingen 8.3/10 Wifi
  • 121 beoordelingen 8.2/10 Netheid
  • 118 beoordelingen 6.7/10 Ontbijt

Mogelijk gemaakt door Trustyou

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