Breakfree Cosmopolitan 3 estrelas

Nota clientes Avis (Classificação ALL) 3.9/5 286 comentários

Breakfree Cosmopolitan - Image 1
Breakfree Cosmopolitan - Image 2
Breakfree Cosmopolitan - Image 3
Breakfree Cosmopolitan - Image 4
3142 Surfers Paradise Blvd, 4217 SURFERS PARADISE, Austrália

Descrição

Extras do hotel

  • Proximidade ao centro da cidade

  • A uma curta distância a pé de lojas e restaurantes

  • A curta distância a pé da zona do centro comercial e de restauração

  • Piscina aquecida

  • Estacionamento grátis no local

As nossas opções de alojamento

Localização do hotel

Breakfree Cosmopolitan

3142 Surfers Paradise Blvd
4217 SURFERS PARADISE
Austrália

GPS:-28.002386, 153.428329

Telefone
Fax +61 7 5570 2389

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Animais de estimação não permitidos
  • Transporte de ligação
  • Propriedade 100% não fumadores

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  3.9/5  286 comentários

Classificação do TripAdvisor  3.5/5  559 comentários

Great location and central to everything in Surfers Paradise

Nota Tripadvisor 3.0/5

Sarah P Avaliação com certificação TripAdvisor

A few downsides: the dishes and cutlery were dirty, requiring re-washing; no free wifi available on the first night as they are individual modems and there aren't sufficient modems to cover all bookings; the tap water was undrinkable; It was expected that we put all dishes in the dishwasher and remove our own rubbish. None of this I don't particularly mind but we weren't informed of all these things on booking, only just prior to check-out. I had to ask for more toilet paper and thankfully got there just in time before reception closed at 5pm. Also, the additional $8 card surcharge was not advised of at the time. On the Accor app, it stated I had paid my account in full but actually hadn't been charged when I queried it. And then an $8 charge on top, without any notification is fairly disappointing.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Worst experience

Nota Tripadvisor 1.0/5

Mark S Avaliação com certificação TripAdvisor

Unfortunately, I encountered several issues that detracted from my experience. The customer service was lacking; I struggled to get a response when I called for assistance. Additionally, the cleanliness of my room was below standard, with hair in the shower, marks on the walls and there was no towels or anything for the third person when we arrived. To make matters worse, the air conditioning unit did not function at all. When I let the staff know all the issues, there was no sympathy at all. One staff member I quote said “ we are not a 5 star resort, we are a 3 star resort what did you expect” this was after I showed him the photos and I asked if we could get cleaners to come up to re clean the room since the hotel rooms were fully booked out which the staff members said multiple times they would and it never happened. I will also attach photos for reference as I did show these to the staff. To top it off Elisabeth the general manager doesn’t respond back to emails. I have contacted multiple times and still have not heard back. Kobi from the reception, I have spoken to and has been great to deal with and is apologising for the lack of response I’m not getting but it’s not for to apologise for rather than the manager should be dealing with the situation.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Déçu

Nota Tripadvisor 2.0/5

Ollivier C Avaliação com certificação TripAdvisor

Bonjour, Nous avons séjournée au breakfree cosmopolitain . Nous avons étais déçu, l'appartement pas très propre, les chaises de table tacher et salle. L'appartement étais pas bien insonoriser tout ce qui ce passent dehors on longtemps. Les rideaux du salon et des chambres il étais pas propre. Il y a une piscine sur le toit qui est pas mal, la piscine aux première étage, pour ce détendre on n'oublie, juste à côté un jeu a élastique les personnes hurle. Pour un moment de détente aux bord de la piscine ou du spa pool on oublie. Le spa pool il n'est pas chauffée. Le seul point positif c'est qu'il est dans le coeur de surfers paradise.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elisabeth

Super séjour

Nota Tripadvisor 5.0/5

Roving53073090766 Romântica - Avaliação com certificação TripAdvisor

Vraiment agréablement surprise par cet hôtel qui était tellement spatieux est lumineux, grande salle de bain, grand lit. Appartement très propre, lave linge et sèche linge entretenu aussi. Vraiment ravi d’avoir séjourner dans l’hôtel je recommande vivement en couple ou en famille. Accès en bas de l’hôtel à la rue piétonne de surfers .. bon emplacement géographique.

We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Elisabeth

Cosmopolitan

Nota Tripadvisor 4.0/5

Daniel N Viagem com amigos - Avaliação com certificação TripAdvisor

Já tive há algum tempo na Austrália e recordo das boas instalações e da vista que este hotel tinha. Tinha que obrigatoriamente fazer uma avaliação, dado que deixou boas recordações. Está bem situado e tem o que é necessário para uma boa estadia em Surfers Paradise.

We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Elisabeth

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 230 comentários 9.3/10 Localização
  • 279 comentários 4.7/10 Quarto
  • 147 comentários 6.9/10 Serviço
  • 47 comentários 1.9/10 Internet
  • 139 comentários 3.1/10 Conforto
  • 125 comentários 2.6/10 Limpeza
  • 25 comentários 5.9/10 Piscina
  • 18 comentários 2.8/10 Centro de Bem-Estar/Spa

Powered by Trustyou

Os nossos outros estabelecimentos nas proximidades

Todos os nossos hotéis em Surfers Paradise

Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.