BreakFree Cosmopolitan Surfers Paradise 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 287 件のレビュー

BreakFree Cosmopolitan Surfers Paradise - Image 1
BreakFree Cosmopolitan Surfers Paradise - Image 2
BreakFree Cosmopolitan Surfers Paradise - Image 3
BreakFree Cosmopolitan Surfers Paradise - Image 4
3142 Surfers Paradise Blvd, 4217 SURFERS PARADISE, Australia

説明

ホテルのその他の情報

  • Located in the heart of the bustling beachfront town of Surfers Paradise

  • Access to bars, cafes, restaurants and nightclubs to serve up that real holiday experience

  • Our outdoor heated pool is the perfect place to unwind all year round

  • We provide complimentary on-site parking

  • Enjoy the benefits of sports with your family with our basketball court

当ホテルの客室

ホテル所在地

BreakFree Cosmopolitan Surfers Paradise

3142 Surfers Paradise Blvd
4217 SURFERS PARADISE
Australia

GPS:-28.002386, 153.428329

電話番号
ファックス +61 7 5570 2389

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • シャトル
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  287 件のレビュー

トリップアドバイザーの評価  3.5/5  562 件のレビュー

Gross/Dirty/Mould

トリップアドバイザーの評価 1.0/5

sarah19892021 トリップアドバイザー認証口コミ

This place is NOT what they advertise online. See attached photos. This place was disgusting and dirty. spare bed was flimsy, mould within the bathroom, the whole level stank like rubbish, NO customer service would assist, still will not contact me back 3 weeks after complaint was raised. Think twice about spending your money here.

Very average

トリップアドバイザーの評価 2.0/5

LJHowa トリップアドバイザー認証口コミ

The apartment was dirty, the vents full of dust to the point of the dust clinging to the ceilings, I told reception staff and they said they will send a cleaner the next day but nothing happened, dirty bathroom, mould on the ceilings, there was even a bucket under the laundry sink to catch the water from the leaking pipes that I had to empty in the middle of the night, if you want a relaxing holiday don't stay here, there's a nightclub across the Rd that seems to go everyday until the early hours even during the week, on the plus side the air-con worked well and the bed was comfortable and dishwasher was handy, staff were friendly.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great location and central to everything in Surfers Paradise

トリップアドバイザーの評価 3.0/5

Sarah P トリップアドバイザー認証口コミ

A few downsides: the dishes and cutlery were dirty, requiring re-washing; no free wifi available on the first night as they are individual modems and there aren't sufficient modems to cover all bookings; the tap water was undrinkable; It was expected that we put all dishes in the dishwasher and remove our own rubbish. None of this I don't particularly mind but we weren't informed of all these things on booking, only just prior to check-out. I had to ask for more toilet paper and thankfully got there just in time before reception closed at 5pm. Also, the additional $8 card surcharge was not advised of at the time. On the Accor app, it stated I had paid my account in full but actually hadn't been charged when I queried it. And then an $8 charge on top, without any notification is fairly disappointing.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Worst experience

トリップアドバイザーの評価 1.0/5

Mark S トリップアドバイザー認証口コミ

Unfortunately, I encountered several issues that detracted from my experience. The customer service was lacking; I struggled to get a response when I called for assistance. Additionally, the cleanliness of my room was below standard, with hair in the shower, marks on the walls and there was no towels or anything for the third person when we arrived. To make matters worse, the air conditioning unit did not function at all. When I let the staff know all the issues, there was no sympathy at all. One staff member I quote said “ we are not a 5 star resort, we are a 3 star resort what did you expect” this was after I showed him the photos and I asked if we could get cleaners to come up to re clean the room since the hotel rooms were fully booked out which the staff members said multiple times they would and it never happened. I will also attach photos for reference as I did show these to the staff. To top it off Elisabeth the general manager doesn’t respond back to emails. I have contacted multiple times and still have not heard back. Kobi from the reception, I have spoken to and has been great to deal with and is apologising for the lack of response I’m not getting but it’s not for to apologise for rather than the manager should be dealing with the situation.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

A "good stay".

トリップアドバイザーの評価 4.0/5

Murray B トリップアドバイザー認証口コミ

Very central to everything on the Gold Coast. Cannot say much more. Worth the money. I cannot write 200 words that are required to complete this review..........................................................................!

We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

との提携 TripAdvisor

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周辺の他の施設

Surfers Paradiseのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。