BreakFree Cosmopolitan Surfers Paradise bintang 3

Catatan tamu Avis (Peringkat ALL) 3.9/5 286 ulasan

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3142 Surfers Paradise Blvd, 4217 SURFERS PARADISE, Australia

Deskripsi

Keistimewaan hotel

  • Located in the heart of the bustling beachfront town of Surfers Paradise

  • Access to bars, cafes, restaurants and nightclubs to serve up that real holiday experience

  • Our outdoor heated pool is the perfect place to unwind all year round

  • We provide complimentary on-site parking

  • Enjoy the benefits of sports with your family with our basketball court

Akomodasi kami

Lokasi hotel

BreakFree Cosmopolitan Surfers Paradise

3142 Surfers Paradise Blvd
4217 SURFERS PARADISE
Australia

GPS:-28.002386, 153.428329

Telepon
Fax +61 7 5570 2389

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Properti 100% Bebas Rokok

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  3.9/5  286 ulasan

Peringkat TripAdvisor  3.5/5  559 ulasan

Great location and central to everything in Surfers Paradise

Catatan Tripadvisor 3.0/5

Sarah P Ulasan TripAdvisor tersertifikasi

A few downsides: the dishes and cutlery were dirty, requiring re-washing; no free wifi available on the first night as they are individual modems and there aren't sufficient modems to cover all bookings; the tap water was undrinkable; It was expected that we put all dishes in the dishwasher and remove our own rubbish. None of this I don't particularly mind but we weren't informed of all these things on booking, only just prior to check-out. I had to ask for more toilet paper and thankfully got there just in time before reception closed at 5pm. Also, the additional $8 card surcharge was not advised of at the time. On the Accor app, it stated I had paid my account in full but actually hadn't been charged when I queried it. And then an $8 charge on top, without any notification is fairly disappointing.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Worst experience

Catatan Tripadvisor 1.0/5

Mark S Ulasan TripAdvisor tersertifikasi

Unfortunately, I encountered several issues that detracted from my experience. The customer service was lacking; I struggled to get a response when I called for assistance. Additionally, the cleanliness of my room was below standard, with hair in the shower, marks on the walls and there was no towels or anything for the third person when we arrived. To make matters worse, the air conditioning unit did not function at all. When I let the staff know all the issues, there was no sympathy at all. One staff member I quote said “ we are not a 5 star resort, we are a 3 star resort what did you expect” this was after I showed him the photos and I asked if we could get cleaners to come up to re clean the room since the hotel rooms were fully booked out which the staff members said multiple times they would and it never happened. I will also attach photos for reference as I did show these to the staff. To top it off Elisabeth the general manager doesn’t respond back to emails. I have contacted multiple times and still have not heard back. Kobi from the reception, I have spoken to and has been great to deal with and is apologising for the lack of response I’m not getting but it’s not for to apologise for rather than the manager should be dealing with the situation.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

A "good stay".

Catatan Tripadvisor 4.0/5

Murray B Ulasan TripAdvisor tersertifikasi

Very central to everything on the Gold Coast. Cannot say much more. Worth the money. I cannot write 200 words that are required to complete this review..........................................................................!

We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Perfect stay

Catatan Tripadvisor 5.0/5

avvfsr Keluarga - Ulasan TripAdvisor tersertifikasi

Fantastic apartment with absolutely every thing you ever wish for. The roof top Pool was amazing. Thank you for the perfect stay and we will definitely be back. Everything from service to room to location was 10 out of 10. The staff were so friendly

We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth

Heart of Surfer's

Catatan Tripadvisor 4.0/5

LightPacker550643 Keluarga - Ulasan TripAdvisor tersertifikasi

Prime location in the heart of Surfer's, easy access to everything! Superb view. Excellent customer service.

We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 230 ulasan 9.3/10 Lokasi
  • 279 ulasan 4.7/10 Kamar
  • 147 ulasan 6.9/10 Pelayanan
  • 47 ulasan 1.9/10 Internet
  • 139 ulasan 3.1/10 Kenyamanan
  • 125 ulasan 2.6/10 Kebersihan
  • 25 ulasan 5.9/10 Kolam
  • 18 ulasan 2.8/10 Kebugaran/olah raga

Diberdayakan oleh Trustyou

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.