Mantra Southport Sharks Hotel 4 stelle

Giudizio clienti (Valutazione ALL) 4.6/5 1.186 recensioni

Mantra Southport Sharks Hotel - Image 1
Mantra Southport Sharks Hotel - Image 2
Mantra Southport Sharks Hotel - Image 3
Mantra Southport Sharks Hotel - Image 4
Melia Ct, 4215 SOUTHPORT, Australia

Descrizione

I plus dell'hotel

  • Centro conferenze ed eventi Southport Sharks

  • Vicino all'ospedale universitario della Gold Coast

  • Vicino alla Griffith University

  • Accesso a tutti i servizi del Southport Sharks (palestra/club)

  • Hotel nuovo.

Le nostre sistemazioni

Posizione dell'hotel

Mantra Southport Sharks Hotel

Melia Ct
4215 SOUTHPORT
Australia

Coordinate GPS:-27.956087, 153.384131

Telefono
Fax +61 7 5532 9101

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Animali non ammessi
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.6/5  1.186 recensioni

Giudizio TripAdvisor  4.0/5  484 recensioni

Certificato d'eccellenza 2024

Great location close to the hospital

Punteggio Tripadvisor 4.0/5

Kristi M Recensione certificata TripAdvisor

I would stay here again. I wasn't a fan of the sink not being directly in the bathroom, but for a compact room they did well. I also would have appreciated breakfast starting at 6:30. I don't really enjoy having to eat in my room. It also felt like they were looking for extra money and savings wherever they could. It wasn't all that clear on the breakfast form what was included in the free breakfast and what was going to cost extra.

Location Location

Punteggio Tripadvisor 5.0/5

Bob M Recensione certificata TripAdvisor

Everything was easy. I was a late arrival, and the Korean Manager was excellent. He knew his job inside out. All the staff were good, and the stay was perfect. It was in the right position, close to Surfer Paradise in one direction and Theme parks in the other. The club food was excellent, and the coffee outside the front door was perfect.

What a pleasant surprise

Punteggio Tripadvisor 5.0/5

Jacolas Recensione certificata TripAdvisor

I had looked at this accommodation many times but never booked because it was out of the way and I assumed not close to amenities, resturants, etc. However I was pleasantly surprised how close the sharks club is. Dinner and breakfast there was excellent. The room was fabulous, so neat, clean and a very comfortable bed. Staff were friendly and prompt. I've already recommended another stay here with friends. Thank you! 5 stars.

BAD EXPERIENCE

Punteggio Tripadvisor 1.0/5

890deannet Recensione certificata TripAdvisor

Receptionist welcoming, management very unhelpful. I had accidentally booked my room through a site which I thought was the Mantra (I now know it wasn’t their site and the company I did book through has a 1 star review rating on Trip Advisor), who advertised in AUD but charged in USD resulting in the very simple room costing $430 for one night. On arrival I told the receptionist what had happened and she was apologetic and I asked if she had a phone number for the company who did the booking. She said she didn’t know but she would ask management who basically said there is nothing we can do because it’s been booked through a third party. I accepted this (although I feel that the hotel should have responsibility being that they are allowing these companies to make bookings on their behalf) and thanked her and said I would put in a dispute with my bank. As I was walking to my room I heard her chasing after me so I returned around and asked if everything was ok to which she replied, my manager heard you say that you were going to dispute it and if you are you need to pay for another room because if you put in a dispute we won’t get our money either. I clearly was not going to pay another $330 (the hotel’s direct rate) and was nervous that they would cancel my room and I would have nowhere to stay for the night so told her that I wouldn’t dispute it. I completely understand having to deal with the third party but when you can’t contact the third party surely the hotel has some responsibility to ensure that the people they are allowing to accept bookings on their behalf are doing the right thing by their customers.

Good morning Deanne, Thank you for sharing your experience with us. I appreciate you taking the time to provide feedback, and I'm sorry to hear that your stay was affected by the booking process. I'm glad to hear that our receptionist provided a warm welcome and was empathetic to your situation. I understand how frustrating it can be when unexpected charges arise, especially when dealing with third-party booking sites. To clarify, our team aimed to provide guidance on how to address the issue with the third-party booking site. We suggested that disputing the charge through your bank could lead to a lengthy process, which is why we recommended reaching out to the booking company directly for a quicker resolution. Our intention was to help you avoid any additional inconvenience. However, I regret that this was not communicated more clearly, and I apologise if our response added to your concerns. While we strive to ensure that our guests have a seamless experience, we are limited in our ability to intervene when bookings are made through third-party sites, as we do not have control of their policies. We encourage our guests to book directly with us to avoid such issues, as this allows us to ensure that everything is handled smoothly from start to finish. I do understand that it can be challenging to navigate the various options available online, and I'm sorry that this resulted in a less-than-ideal situation for you. Please rest assured that your feedback has been shared with our team to improve our communication in the future. If you have any further concerns or if there's anything else we can assist with, please feel free to reach out to me directly. Thank you again for your understanding, and I hope we have the opportunity to welcome you back in the future under better circumstances. Kind regards, Courtney General Manager

Hotel buono. Pizzeria ottima!

Punteggio Tripadvisor 5.0/5

Sandro D In famiglia - Recensione certificata TripAdvisor

Siamo capitati in questo hotel nel nostro viaggio di trasferimento verso il nord dell'Australia.l'albergo è di livello medio-alto con un rapporto prezzo-prestazioni assolutamente equilibrato ma perfettamente standard.Il motivo di questa recensione sta piuttosto nel caffè ristorante situato al rooftop dell'albergo dove opera Stefano, un pizzaiolo italiano di Chieti che offre in questo angolo sperduto dell'Australia pizze assolutamente deliziose anche per un palato italiano. Se capitate qui non vi perdete la sua gentilezza e la sua sapienza

Dear Waldenstein, Thank you for your extensive review of Mantra at Sharks and The Avairy Rooftop Bar. We are proud to see that you really enjoyed your time with Stefano our woodfire pizza chef. We would love to see you again if you decide to venture back to this beautiful part of the world. Kind regards The Management Team

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 356 recensioni 9.6/10 Posizione
  • 763 recensioni 8.5/10 Camera
  • 673 recensioni 9/10 Servizio
  • 12 recensioni 5/10 Internet
  • 442 recensioni 8.7/10 Pulizia
  • 311 recensioni 7.7/10 Comfort
  • 231 recensioni 8.8/10 Servizi
  • 208 recensioni 7.9/10 Cibo

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Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.