Mantra Southport Sharks Hotel 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.6/5 1.246 Bewertungen

Mantra Southport Sharks Hotel - Image 1
Mantra Southport Sharks Hotel - Image 2
Mantra Southport Sharks Hotel - Image 3
Mantra Southport Sharks Hotel - Image 4
Melia Ct, 4215 SOUTHPORT, Australien

Beschreibung

Hotel-Extras

  • Konferenz- und Veranstaltungszentrum in Southport Sharks

  • In der Nähe des Universitätskrankenhauses Gold Coast

  • In unmittelbarer Nähe der Griffith University

  • Zugang zu allen Einrichtungen im Southport Sharks (Fitnessstudio/Club)

  • Neu erbautes Hotel.

Unsere Unterkünfte

Lage des Hotels

Mantra Southport Sharks Hotel

Melia Ct
4215 SOUTHPORT
Australien

GPS:-27.956087, 153.384131

Tel
Fax +61 7 5532 9101

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Parkplatz
  • Haustiere nicht erlaubt
  • Restaurant
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Bar
  • Konferenzräume
  • 100 % Nichtraucherhotel

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.6/5  1.246 Bewertungen

TripAdvisor-Gesamtwertung  4.0/5  484 Bewertungen

Zertifikat für Exzellenz 2024

Great location close to the hospital

Note Tripadvisor 4.0/5

Kristi M Zertifizierte TripAdvisor Bewertung

I would stay here again. I wasn't a fan of the sink not being directly in the bathroom, but for a compact room they did well. I also would have appreciated breakfast starting at 6:30. I don't really enjoy having to eat in my room. It also felt like they were looking for extra money and savings wherever they could. It wasn't all that clear on the breakfast form what was included in the free breakfast and what was going to cost extra.

Location Location

Note Tripadvisor 5.0/5

Bob M Zertifizierte TripAdvisor Bewertung

Everything was easy. I was a late arrival, and the Korean Manager was excellent. He knew his job inside out. All the staff were good, and the stay was perfect. It was in the right position, close to Surfer Paradise in one direction and Theme parks in the other. The club food was excellent, and the coffee outside the front door was perfect.

What a pleasant surprise

Note Tripadvisor 5.0/5

Jacolas Zertifizierte TripAdvisor Bewertung

I had looked at this accommodation many times but never booked because it was out of the way and I assumed not close to amenities, resturants, etc. However I was pleasantly surprised how close the sharks club is. Dinner and breakfast there was excellent. The room was fabulous, so neat, clean and a very comfortable bed. Staff were friendly and prompt. I've already recommended another stay here with friends. Thank you! 5 stars.

BAD EXPERIENCE

Note Tripadvisor 1.0/5

890deannet Zertifizierte TripAdvisor Bewertung

Receptionist welcoming, management very unhelpful. I had accidentally booked my room through a site which I thought was the Mantra (I now know it wasn’t their site and the company I did book through has a 1 star review rating on Trip Advisor), who advertised in AUD but charged in USD resulting in the very simple room costing $430 for one night. On arrival I told the receptionist what had happened and she was apologetic and I asked if she had a phone number for the company who did the booking. She said she didn’t know but she would ask management who basically said there is nothing we can do because it’s been booked through a third party. I accepted this (although I feel that the hotel should have responsibility being that they are allowing these companies to make bookings on their behalf) and thanked her and said I would put in a dispute with my bank. As I was walking to my room I heard her chasing after me so I returned around and asked if everything was ok to which she replied, my manager heard you say that you were going to dispute it and if you are you need to pay for another room because if you put in a dispute we won’t get our money either. I clearly was not going to pay another $330 (the hotel’s direct rate) and was nervous that they would cancel my room and I would have nowhere to stay for the night so told her that I wouldn’t dispute it. I completely understand having to deal with the third party but when you can’t contact the third party surely the hotel has some responsibility to ensure that the people they are allowing to accept bookings on their behalf are doing the right thing by their customers.

Good morning Deanne, Thank you for sharing your experience with us. I appreciate you taking the time to provide feedback, and I'm sorry to hear that your stay was affected by the booking process. I'm glad to hear that our receptionist provided a warm welcome and was empathetic to your situation. I understand how frustrating it can be when unexpected charges arise, especially when dealing with third-party booking sites. To clarify, our team aimed to provide guidance on how to address the issue with the third-party booking site. We suggested that disputing the charge through your bank could lead to a lengthy process, which is why we recommended reaching out to the booking company directly for a quicker resolution. Our intention was to help you avoid any additional inconvenience. However, I regret that this was not communicated more clearly, and I apologise if our response added to your concerns. While we strive to ensure that our guests have a seamless experience, we are limited in our ability to intervene when bookings are made through third-party sites, as we do not have control of their policies. We encourage our guests to book directly with us to avoid such issues, as this allows us to ensure that everything is handled smoothly from start to finish. I do understand that it can be challenging to navigate the various options available online, and I'm sorry that this resulted in a less-than-ideal situation for you. Please rest assured that your feedback has been shared with our team to improve our communication in the future. If you have any further concerns or if there's anything else we can assist with, please feel free to reach out to me directly. Thank you again for your understanding, and I hope we have the opportunity to welcome you back in the future under better circumstances. Kind regards, Courtney General Manager

Neu und schön

Note Tripadvisor 3.0/5

hschnai Geschäfts-<br>reisende - Zertifizierte TripAdvisor Bewertung

Das Hotel ist ziemlich neu und die Zimmer sind schön. Das Personal an der Rezeption ist sehr freundlich und hilfsbereit. Das Personal in der Roof Top Bar leider nicht so. Was sich nicht so toll war, dass auch nach 3 Tagen die Haare der Rasur vom ersten Tag noch im Waschbecken waren. Ansonsten sind die Zimmer sehr sauber. Der 100%ige Wohlfühlfaktor ist leider nie aufgekommen.

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

  • 361 Bewertungen 9.6/10 Lage
  • 782 Bewertungen 8.6/10 Zimmer
  • 684 Bewertungen 8.9/10 Service
  • 11 Bewertungen 5.9/10 Internet
  • 459 Bewertungen 8.8/10 Sauberkeit
  • 323 Bewertungen 7.8/10 Komfort
  • 233 Bewertungen 8.7/10 Ausstattung
  • 214 Bewertungen 7.8/10 Essen

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Preis ab, für 1 Nacht für 1 Person in der jeweiligen Zimmerkategorie in der Nähe des Preises, ohne Zusatzleistungen, ohne Frühstück. Dieser entspricht dem niedrigsten öffentlichen Preis inklusive aller Steuern (Bei der Ankunft im Hotel können entsprechend den geltenden lokalen Vorschriften bestimmte Steuern anfallen (z.B. Kurtaxe).) für die betreffende Unterkunft, der heute auf der Website https://all.accor.com/ für einen Aufenthalt mit einer Übernachtung in den nächsten 20 Tagen gefunden wurde. Variabel je nach Zeitraum und Verfügbarkeit. Der Preis wird erst zum Zeitpunkt der Buchung garantiert. Jede Buchung (im Ausland) ist in der Währung des Landes zu zahlen, in dem sich das Hotel befindet. Es wird nur der bei der Buchung bestätigte Betrag in der Währung des Landes, in dem sich das Hotel befindet, garantiert. Sie können sich eine geschätzte Umrechnung in Ihre Währung anzeigen lassen, diese ist jedoch nicht vertraglich bindend. Bei der Zahlung kann Ihre Bank Ihnen Bankgebühren und/oder Wechselgebühren in Rechnung stellen.