The Olsen Melbourne - Art Series 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 1 894

Гарантия
лучшей цены
The Olsen Melbourne - Art Series - Image 1
The Olsen Melbourne - Art Series - Image 2
The Olsen Melbourne - Art Series - Image 3
The Olsen Melbourne - Art Series - Image 4
637 641 Chapel Street, 3141 SOUTH YARRA, Австралия

Описание

Особенности отеля

  • Offers travellers premier accommodation with 224 elegant, spacious suites

  • Located in Melbourne's premiere residential suburb, South Yarra

  • John Olsen Art and Art Library in every suite.

  • Melbourne's Sports & Entertainment

  • Learn about the works of John Olsen with a tour with our in-house Art Curator.

Наши номера

Расположение отеля

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141 SOUTH YARRA
Австралия

GPS:-37.837909, 144.995693

Телефон
Факс +61 3 9040 1223

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

SPOONBILL RESTAURANT

Drawing inspiration from John Olsen's love of all things Australian, Spoonbill's menu offers a multi-faceted paddock to plate experience. Highlighting the origin, delivery and special characteristics of the food, Spoonbill leaves guests enlightened.

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Рейтинг ALL  4.4/5  Отзывов: 1 894

Рейтинг TripAdvisor  4.3/5  Отзывов: 2 642

Сертификат качества 2025

Unpleasant Stay due to Poor Communication

Примечание: Tripadvisor 1.0/5

YIHONG Z Couples - Реальные отзывы TripAdvisor

Communication is essential in the service industry, but unfortunately, this hotel demonstrates a serious lack of it. • As an Accor member, I was surprised to be asked to prepay at the counter without any prior notice. Typically, payment is pre-arranged between Accor and the hotel. This unexpected requirement was only communicated at check-in. • There appears to be a lack of communication among internal staff. Instead of coordinating internally, staff members contact guests directly and unexpectedly. During my stay, I was disturbed twice: 1. At 10:00 am (one hour before the standard check-out time), a female staff member knocked on my door to check the minibar. 2. At around 11:30 am (despite reception having confirmed a late check-out at midday), a cleaner knocked and asked when I would be leaving so she could begin cleaning. • The reception did not record notes properly or confirm charges with me. I had agreed during check-out to redeem two Accor welcome drinks for bottles of still water from the minibar. However, later that day, I was charged for the minibar without any notification from the hotel. I only discovered the charge by checking my account and had to call reception to inquire about it myself. • The reception seems to prioritise face-to-face customers over resolving issues. When I called to query the unknown charge, the receptionist initially answered and listened briefly. Then, within seconds, someone walked up to the desk, and the receptionist asked me to hold while serving them immediately. My call was then transferred to another staff member to handle the issue. Additionally, be aware that if your feedback is negative, the reception may try to shift blame by claiming the phone line was cut off.

Early perfect stay

Примечание: Tripadvisor 4.0/5

phillipf12016 Couples - Реальные отзывы TripAdvisor

Location is perfect. Rooms all you need. Restaurant staff excellent. Reception staff need customer service training.

Do not stay here

Примечание: Tripadvisor 1.0/5

Mel D Реальные отзывы TripAdvisor

This is one of the worst hotels I have stayed at. The cleanliness was non existent. Rooms had vomit on walls and it was not cleaned off even when reported. The staff were unfriendly and unhelpful. The location was great but unfortunately that’s about the only positive going for this place.

Fabulous hotel

Примечание: Tripadvisor 5.0/5

Luckiest1961 Реальные отзывы TripAdvisor

Fabulous hotel in a great location. Room was spacious and clean. Breakfast at the restaurant, Spoonful, was delicious and good value. We also ordered room service for dinner and risotto was outstanding. Will definitely book again and will highly recommend this hotel.

Great Melbourne escape

Примечание: Tripadvisor 5.0/5

juliechad56 Couples - Реальные отзывы TripAdvisor

First time staying at the Olsen We had a Deluxe studio very roomy great to hz d the kitchenette. Lovely welcoming cheese platter great restaurant for dinner and breakfast. As a platinum guest we had 1/2 price parking amazing never had this in any other hotel . Good pool temp .looking forward to another stay.

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 634 Отзывов 9.3/10 Расположение
  • 1 020 Отзывов 7.3/10 Номер
  • 909 Отзывов 8.4/10 Сервис
  • 5 Отзывов 8.6/10 Интернет
  • 286 Отзывов 6.4/10 Чистота
  • 126 Отзывов 7.7/10 Завтрак
  • 97 Отзывов 8.1/10 Бассейн

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