Peppers Gallery Hotel 4 stelle

Giudizio clienti (Valutazione ALL) 4.2/5 1.201 recensioni

Peppers Gallery Hotel - Image 1
Peppers Gallery Hotel - Image 2
Peppers Gallery Hotel - Image 3
Peppers Gallery Hotel - Image 4
15 Edinburgh Avenue, 2601 ACTON, Australia

Descrizione

I plus dell'hotel

  • Vicino al Lago Burley Griffin

  • Le strutture includono 2 sale riunioni e sale per conferenze con attrezzature all'avanguardia

  • A 10 minuti di auto dal Parlamento

  • Vicino al centro della città

  • Room service is available for your comfort, with a 24 hour menu from award-winning Bicicletta

Le nostre sistemazioni

Posizione dell'hotel

Peppers Gallery Hotel

15 Edinburgh Avenue
2601 ACTON
Australia

Coordinate GPS:-35.284379, 149.123692

Telefono
Fax +61 2 6175 2233

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Gli animali sono i benvenuti
  • Ristorante
  • Accessibile con sedia a rotelle
  • Wifi
  • Aria condizionata
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera
Vicino alla proprietà
  • Parcheggio

BICICLETTA

Al Peppers Gallery Hotel Canberra si apre un nuovo entusiasmante capitolo dopo la chiusura del ristorante Bicicletta il 15 dicembre 2025. Anche se per ora ci salutiamo, stiamo elaborando un nuovo concept. Vi aspettiamo!

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.2/5  1.201 recensioni

Giudizio TripAdvisor  3.9/5  2.386 recensioni

I should have read the latest reviews before booking!

Punteggio Tripadvisor 3.0/5

mrluncha Recensione certificata TripAdvisor

Underwhelming at best, definitely not worthy of the Peppers brand. So many peeves, where do I start... The receptionist at the check-in was an arrogant, patronising youngster clearly out of his depth when it comes to customer service. The heating system in the room took hours to start heating anything - eventually it did, but I had to keep it at 27-28C for several hours before it started producing any results... I even resorted to filling the bathtub with hot water in order to keep the room borderline warm. Window blinds were bizarre - the semi-transparent light blind was permanently fixed at half-height, so you were completely exposed to any pedestrians walking past your window (my room was on the ground floor). The alternative was to draw the blackout blinds, but then you had no daylight in the room at all. The restaurant service was, shall we say, highly variable. The dinner on the first night was fine - nothing to write home about, but perfectly acceptable for a hotel restaurant. However, the breakfast the next morning could make John Cleese want to revive Fawlty Towers. From what I could gather, the breakfast was run by a completely different business, and their previous hospitality experience must have been a suburban Indian corner shop. The Maitre'D (if one could call him that) was a sulking, utterly unfriendly guy who obviously wanted to be somewhere else - e.g. he was chatting on his mobile phone at length while staffing the restaurant reception. The breakfast menu was very basic. The food took ages to arrive despite there being only a couple of other customers when we got there. This was our first and last breakfast at the hotel, for the remainder of the stay we had breakfast elsewhere. It also transpired that the room rate I booked did not include housekeeping. The reception made it look as "caring for the environment" (of course!) I don't remember the room rate being particularly discounted, and looking at the booking, the name of the rate was "STAY LONGER AND SAVE RATE" - nothing about "no housekeeping". The absence of housekeeping certainly wasn't clear at the time of booking. Had I known this, I would not have booked this hotel. The final touch was the morning of the departure. As an Accor Gold member, I was given a late check-out (12 pm - would have preferred slightly later, but this was the best the hotel could do). But obviously no-one told the housekeeping - they knocked on my door at 9:45 am to start getting the room ready for the next guest. I told them I was checking out at 12, but despite this, they barged into my room again at 11:45, just as I was in the toilet. Hardly an acceptable level of service for a brand Accor markets as "Premium" (as per the ALL website).

Dear Guest, Thank you for taking the time to provide such comprehensive feedback. We regret that your experience did not reflect the premium standard associated with the Peppers brand, and we appreciate you sharing your concerns so candidly. Your comments regarding service consistency, room comfort, housekeeping communication, and dining have been taken seriously and reviewed by our senior management team. Over the past months, the hotel has commenced a phased improvement program focused on guest comfort, service alignment, and infrastructure upgrades. This includes enhancements to in-room climate control, window furnishings, housekeeping communication processes, and a broader refresh of public and guest areas. Our dining offering is also undergoing change, with a renewed focus on service standards and guest experience, alongside ongoing refurbishment works designed to elevate the overall offering. These improvements are part of a wider commitment to ensure Peppers Gallery Hotel Canberra delivers a consistent and welcoming experience aligned with Accor’s Premium brand positioning. We regret that these changes were not yet fully realised during your stay. Feedback such as yours is instrumental in driving meaningful improvement, and we sincerely thank you for taking the time to share it. We hope that, should your travels bring you back to Canberra in the future, you may consider giving us another opportunity to provide an experience more in line with expectations. Kind regards, Odea Front Office Manager

Service by Favouritism

Punteggio Tripadvisor 1.0/5

Luketherad Recensione certificata TripAdvisor

The hotel itself feels old, tired, and in need of serious refurbishment. Unfortunately, the on-site restaurant was just as underwhelming. The experience was made worse by the manager’s attitude. When I placed my order, I asked for a glass of orange juice. I could not see the buffet as it is hidden behind a wall, so I had no way of knowing it was self-serve. Instead of simply explaining that, the manager brusquely pointed me in the general direction of the buffet. Moments later, the next couple walked in. He proactively asked them if they would like orange juice, they said yes, and he personally went to the buffet and fetched it for them. I want to be very clear that I had no issue getting my own drink. The issue was the obvious contrast in how I was treated versus how they were treated. Things went downhill further when I presented my Accor Explorer card. He visibly rolled his eyes and behaved as though my membership was a personal inconvenience, which is completely unprofessional. I will not be returning. The only positive was the reception staff, who were genuinely friendly and very helpful when I realised I had left something behind.

Dear Luke, Thank you for taking the time to share your experience. We are very sorry to learn that your stay did not meet expectations and that elements of the service you encountered left you feeling uncomfortable and unfairly treated. This is certainly not the experience we aim to deliver, particularly to valued Accor members. Your feedback regarding service consistency and guest recognition has been reviewed carefully by our management team. We are currently undertaking a broader program of service alignment and property improvements, including refreshed training standards and leadership oversight, to ensure all guests receive the same level of professional, respectful service at every interaction. We are also in the process of planned upgrades to both the hotel and dining experience, aimed at better reflecting the Peppers brand promise and improving clarity, comfort, and consistency across all guest touchpoints. We appreciate you acknowledging the assistance provided by our reception team, and your comments — while disappointing to read — are important in helping us drive meaningful improvement. While we understand your decision, we do hope that future visitors will experience the positive changes now underway and see the hotel in a much stronger light. Kind regards, Odea Front Office Manager

Needs a good clean

Punteggio Tripadvisor 2.0/5

399janeo Recensione certificata TripAdvisor

Very disappointed to see a beautiful hotel in decline. I stayed at this hotel 15 years ago and it was wonderful. The good bones are still there, but it let down by being incredibly dirty and dusty, and in desperate need of a refresh. Everything was dirty - from the front desk which was covered in greasy finger marks and needed a good wipe down, to the desk and side tables. The curtains, which bizarrely did not fit in our room and had to be pulled over the top of a large couch, send clouds of dust into the air when we tried to close them. The bathroom had marks up the walls that could be easily wiped away and the sink had mould at the back of it. Glasses in the room had lipstick on them, and our room just smelled mouldy and damp. The staff were very nice, and hotel could shine again with some decent cleaning and airing out of rooms.

Dear Guest, Thank you for taking the time to share your experience and for your long-standing connection with the hotel. We’re genuinely sorry to hear that your recent stay did not reflect the standard you remembered or expected. Your comments regarding cleanliness, room presentation, and general upkeep are concerning and have been reviewed carefully by our management team. The hotel is currently progressing through a broader refresh and improvement program, with a strong focus on housekeeping standards, detailed cleaning practices, and overall presentation, to ensure the property is cared for to the level its heritage and character deserve. We appreciate your kind words about our team, and we agree that the building has strong foundations. Feedback such as yours is instrumental in guiding our priorities as we work to restore the hotel to the experience many guests fondly remember. Thank you again for your honesty. We hope that, should you choose to return in the future, you’ll see the positive changes underway and experience the hotel in a much stronger light. Kind regards, Odea Front Office Manager

Meglio di così non si può

Punteggio Tripadvisor 5.0/5

Federico R Viaggio con amici - Recensione certificata TripAdvisor

Albergo spettacolare! Camera pulita e dotata di tutti i comfort. Bagno pulitissimo e all'avanguardia, sembra una stanza a se futuristica. Il wifi prendeva ovunque. La possibilità di cenare nel ristorante adiacente offre qualcosa in più al locale. La reception aperta a tutte le ore è un notevole pregio. Senza ombra di dubbio il miglior albergo di Canberra.

Dear Federico R, Gracias por tu maravilloso comentario. Fue un placer tenerte con nosotros Esperamos darle la bienvenida en un futuro cercano. Saludos cordials,

Weekend nella capitale

Punteggio Tripadvisor 4.0/5

Francesco B In coppia - Recensione certificata TripAdvisor

Hotel molto elegante e con un ottimo rapporto qualità prezzo. Addetti alla reception molto gentili e cortesi. Camera molto grande e ben rifinita, due finestre che si affacciano sul giardino interno. Letto matrimoniale molto comodo e ampia scrivania. Bagno moderno e raffinato con ampia doccia e grande lavandino. Ottimi prodotti da bagno in dotazione. Comodissimo armadio a muro situato nell'ampio ingresso. In dotazione l'immancabile bollitore con selezione di te e anche una macchina per il caffè espresso con diverse qualità di cialde. Unico piccolissimo neo di questo soggiorno la rumorosissima ventola d'aspirazione del bagno e lo scarico del lavandino otturato. Nel complesso l'hotel è dei migliori, molto elegante, comodo per visitare la città e a breve distanza dalla zona dei ristoranti e dei pub.

Dear Francesco B, Thank you for sharing your comments of Peppers Gallery Hotel. We look forward to seeing you again soon.

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 372 recensioni 8.1/10 Posizione
  • 686 recensioni 6/10 Camera
  • 702 recensioni 8.3/10 Servizio
  • 11 recensioni 4.3/10 Internet
  • 317 recensioni 6.7/10 Cibo
  • 212 recensioni 5.1/10 Pulizia
  • 159 recensioni 5.1/10 Servizi
  • 126 recensioni 4.9/10 Colazione

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Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.