Peppers Gallery Hotel 4 stelle

Giudizio clienti (Valutazione ALL) 4.2/5 1.167 recensioni

Peppers Gallery Hotel - Image 1
Peppers Gallery Hotel - Image 2
Peppers Gallery Hotel - Image 3
Peppers Gallery Hotel - Image 4
15 Edinburgh Avenue, 2601 ACTON, Australia

Descrizione

I plus dell'hotel

  • Vicino al Lago Burley Griffin

  • Le strutture includono 2 sale riunioni e sale per conferenze con attrezzature all'avanguardia

  • A 10 minuti di auto dal Parlamento

  • Vicino al centro della città

  • Room service is available for your comfort, with a 24 hour menu from award-winning Bicicletta

Le nostre sistemazioni

Posizione dell'hotel

Peppers Gallery Hotel

15 Edinburgh Avenue
2601 ACTON
Australia

Coordinate GPS:-35.284379, 149.123692

Telefono
Fax +61 2 6175 2233

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Gli animali sono i benvenuti
  • Ristorante
  • Accessibile con sedia a rotelle
  • Wifi
  • Aria condizionata
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera
Vicino alla proprietà
  • Parcheggio

BICICLETTA

Al Peppers Gallery Hotel Canberra si apre un nuovo entusiasmante capitolo dopo la chiusura del ristorante Bicicletta il 15 dicembre 2025. Anche se per ora ci salutiamo, stiamo elaborando un nuovo concept. Vi aspettiamo!

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.2/5  1.167 recensioni

Giudizio TripAdvisor  3.9/5  2.388 recensioni

Still a nice place to stay at.

Punteggio Tripadvisor 4.0/5

AleksP1981 Recensione certificata TripAdvisor

I’ve been staying at this property since it was The Diamant many years ago. It has remained very similar in style ever since, and in some ways is showing signs that it’s becoming dated. Being that the property od very likely to be Heritage listed, there’s only so much that can be done and probably needs time to get certain approvals, etc. but I can imagine this hotel being a stand out. In saying that, the staff are friendly, the rooms are clean, and the location is peaceful. There are restaurants close by - currently the on site restaurant is closed for renovations and you are directed to the QT next door - I didn’t actually have a need for it. Canberra centre is within walking distance, although I didn’t realise that there was substantial road closures and much of the centre is being redeveloped for the light rail extension. Even the maps feature on phone couldn’t keep up with where to go. It probably took an extra 400m until I figured out the way and then going back from the city I chose a different route to avoid the works.

DISAPPOINTING

Punteggio Tripadvisor 2.0/5

Masonsfalls Recensione certificata TripAdvisor

From reading the reviews it is clear that this property has some work to do in getting it up to the standard ‘Accor and Peppers’ brand are known for along with some serious training of their staff. As Accor members we were so disappointed during our 3 night stay however, we do want to say a huge thankyou to Odea, Front of House Manager who did everything he could to try and ensure some of the problems we were faced with were rectified , he is certainly an asset to the Accor Group and we thank him sincerely. It is disappointing that the owners haven’t taken on board the reviews of their guests who take time to offer feedback and to date I’m still yet to receive a response from the General Manager to an email I preferred to write rather than outlining our grievances in a review. I’m still hopeful (so is our party of 8) that we may receive an apology for ruining our NYE! We certainly won’t be in a hurray to book another stay at any Accor properties.

I should have read the latest reviews before booking!

Punteggio Tripadvisor 3.0/5

mrluncha Recensione certificata TripAdvisor

Underwhelming at best, definitely not worthy of the Peppers brand. So many peeves, where do I start... The receptionist at the check-in was an arrogant, patronising youngster clearly out of his depth when it comes to customer service. The heating system in the room took hours to start heating anything - eventually it did, but I had to keep it at 27-28C for several hours before it started producing any results... I even resorted to filling the bathtub with hot water in order to keep the room borderline warm. Window blinds were bizarre - the semi-transparent light blind was permanently fixed at half-height, so you were completely exposed to any pedestrians walking past your window (my room was on the ground floor). The alternative was to draw the blackout blinds, but then you had no daylight in the room at all. The restaurant service was, shall we say, highly variable. The dinner on the first night was fine - nothing to write home about, but perfectly acceptable for a hotel restaurant. However, the breakfast the next morning could make John Cleese want to revive Fawlty Towers. From what I could gather, the breakfast was run by a completely different business, and their previous hospitality experience must have been a suburban Indian corner shop. The Maitre'D (if one could call him that) was a sulking, utterly unfriendly guy who obviously wanted to be somewhere else - e.g. he was chatting on his mobile phone at length while staffing the restaurant reception. The breakfast menu was very basic. The food took ages to arrive despite there being only a couple of other customers when we got there. This was our first and last breakfast at the hotel, for the remainder of the stay we had breakfast elsewhere. It also transpired that the room rate I booked did not include housekeeping. The reception made it look as "caring for the environment" (of course!) I don't remember the room rate being particularly discounted, and looking at the booking, the name of the rate was "STAY LONGER AND SAVE RATE" - nothing about "no housekeeping". The absence of housekeeping certainly wasn't clear at the time of booking. Had I known this, I would not have booked this hotel. The final touch was the morning of the departure. As an Accor Gold member, I was given a late check-out (12 pm - would have preferred slightly later, but this was the best the hotel could do). But obviously no-one told the housekeeping - they knocked on my door at 9:45 am to start getting the room ready for the next guest. I told them I was checking out at 12, but despite this, they barged into my room again at 11:45, just as I was in the toilet. Hardly an acceptable level of service for a brand Accor markets as "Premium" (as per the ALL website).

Dear Guest, Thank you for taking the time to provide such comprehensive feedback. We regret that your experience did not reflect the premium standard associated with the Peppers brand, and we appreciate you sharing your concerns so candidly. Your comments regarding service consistency, room comfort, housekeeping communication, and dining have been taken seriously and reviewed by our senior management team. Over the past months, the hotel has commenced a phased improvement program focused on guest comfort, service alignment, and infrastructure upgrades. This includes enhancements to in-room climate control, window furnishings, housekeeping communication processes, and a broader refresh of public and guest areas. Our dining offering is also undergoing change, with a renewed focus on service standards and guest experience, alongside ongoing refurbishment works designed to elevate the overall offering. These improvements are part of a wider commitment to ensure Peppers Gallery Hotel Canberra delivers a consistent and welcoming experience aligned with Accor’s Premium brand positioning. We regret that these changes were not yet fully realised during your stay. Feedback such as yours is instrumental in driving meaningful improvement, and we sincerely thank you for taking the time to share it. We hope that, should your travels bring you back to Canberra in the future, you may consider giving us another opportunity to provide an experience more in line with expectations. Kind regards, Odea Front Office Manager

Meglio di così non si può

Punteggio Tripadvisor 5.0/5

Federico R Viaggio con amici - Recensione certificata TripAdvisor

Albergo spettacolare! Camera pulita e dotata di tutti i comfort. Bagno pulitissimo e all'avanguardia, sembra una stanza a se futuristica. Il wifi prendeva ovunque. La possibilità di cenare nel ristorante adiacente offre qualcosa in più al locale. La reception aperta a tutte le ore è un notevole pregio. Senza ombra di dubbio il miglior albergo di Canberra.

Dear Federico R, Gracias por tu maravilloso comentario. Fue un placer tenerte con nosotros Esperamos darle la bienvenida en un futuro cercano. Saludos cordials,

Weekend nella capitale

Punteggio Tripadvisor 4.0/5

Francesco B In coppia - Recensione certificata TripAdvisor

Hotel molto elegante e con un ottimo rapporto qualità prezzo. Addetti alla reception molto gentili e cortesi. Camera molto grande e ben rifinita, due finestre che si affacciano sul giardino interno. Letto matrimoniale molto comodo e ampia scrivania. Bagno moderno e raffinato con ampia doccia e grande lavandino. Ottimi prodotti da bagno in dotazione. Comodissimo armadio a muro situato nell'ampio ingresso. In dotazione l'immancabile bollitore con selezione di te e anche una macchina per il caffè espresso con diverse qualità di cialde. Unico piccolissimo neo di questo soggiorno la rumorosissima ventola d'aspirazione del bagno e lo scarico del lavandino otturato. Nel complesso l'hotel è dei migliori, molto elegante, comodo per visitare la città e a breve distanza dalla zona dei ristoranti e dei pub.

Dear Francesco B, Thank you for sharing your comments of Peppers Gallery Hotel. We look forward to seeing you again soon.

In collaborazione con TripAdvisor

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