Mercure Canberra 4 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 1.897 recensioni

Miglior prezzo
garantito
Mercure Canberra - Image 1
Mercure Canberra - Image 2
Mercure Canberra - Image 3
Mercure Canberra - Image 4
Corner of Ainslie, and Limestone Avenue, 2612 BRADDON, Australia

Descrizione

I plus dell'hotel

  • Centrally located, heritage listed hotel featuring all the comforts of the 21st century.

  • Possibilità di mangiare in hotel con il nostro ristorante Courtyard e l'Olims Bar & Bistro

  • A 10 minuti dall'aeroporto, a 1 minuto dall'Australian War Memorial

  • Servizio eccellente e un'atmosfera accogliente per sentirsi come a casa

  • Spazi per riunioni, palestra, WIFI, parcheggio in loco

Le nostre sistemazioni

Take advantage of our Flight + Hotel offers

Discover
Discover

Posizione dell'hotel

Mercure Canberra

Corner of Ainslie, and Limestone Avenue
2612 BRADDON
Australia

Coordinate GPS:-35.276066, 149.143494

Telefono
Fax +61 2 6243 0001

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Gli animali sono i benvenuti
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  1.897 recensioni

Giudizio TripAdvisor  3.9/5  2.287 recensioni

Great place to stay, just not to eat!

Punteggio Tripadvisor 4.0/5

AM_of_Oz Recensione certificata TripAdvisor

Wonderful historic building in a peaceful spot. Great hospitality by all staff at the Motel/Hotel itself, and very accommodating helpful people all around! I appreciate that all very much. Nice big room (I had a loft). My one complaint was the food there in Olims just not being very good. Breakfast of scrambled eggs were wet sloppy and tasted watered down and tasteless. I love my eggs, so this was a disappointment. I tried them 3 times and found the same each time. I also had dinner there just the once and was disappointed and felt pricing was steep for such bland food (I had the beef brisket sandwich which was dry and in need of a sauce and flavour.) Great place to stay, just not to eat!

Dear AM_of_Oz We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, especially when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please also allow me to extend my sincere apologies regarding your dining experience and please rest assured that I will share your feedback with our Executive Chef. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

The good and the Not so Good

Punteggio Tripadvisor 3.0/5

blairbears Recensione certificata TripAdvisor

There were two busloads of us. pulled up in the front. We couldn't get out as there was no easy access for elderly or people with wheely walkers. Carer had to go into the foyer get our keys and then we had to drive around the back to access through the car park. That was locked so had to use one of the keys to unlock the gate. Rooms furnished with very old fashion cupboards. Huge TV on wall but no instructions how to use it. Remote control very basic with very few buttons. Lovely glass tables, a chair, a huge very comfortable king size bed. Beautiful new and spotlessly clean bathroom with long vanity, toilet and shower but no safety handrail or shower stool, very slippery for the elderly. Old world charm hotel but needs to be brightened up. The bistro where we had breakfast was a disgrace for the size of the hotel. We had to wait an hour before we could get in and find a table, it was the quick and dead. The breakfast food was very good but the lids on the containers were broken and half falling off. It was like a cheap cafeteria. The staff were lovely and there was a beautiful courtyard garden to sit in.

Dear blairbears, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager

Clean but Lacking the Pet Experience Shown Online — No Courtyard Provided

Punteggio Tripadvisor 2.0/5

Ella J Recensione certificata TripAdvisor

The hotel is quite outdated, though it was clean and tidy. Unfortunately, the ‘courtyard’ is just a dirt patch, which really takes away from the overall atmosphere. It’s okay for a short stay, but definitely needs some updating and landscaping to feel more inviting. There were also no pet amenities provided — no treats, bowls, or welcome touches for my dog. I’ve seen some of my Instagram friends stay here and their rooms had a paved courtyard and complimentary dog treats, which made their stays look much more enjoyable. Ours, unfortunately, didn’t include any of that, which was disappointing given the photos online.

Dear Ella, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have a range of different style Pet Friendly Rooms, every Pet Room will have an outdoor area, some have paving, others have trees etc. Please also allow me to extend my sincere apologies regarding the Pet Amenities and please rest assured that I will follow up with my Housekeeping team as to why these were not provided. We appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager

Despite the location the Hotel is tired and deteriorating. Dining experience including breakfast was substandard. was

Punteggio Tripadvisor 2.0/5

Rick J Recensione certificata TripAdvisor

Disappointing recent stay with hotel rating not commensurate with the level of accommodation, service and facilities expected.

Dear rick j., Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Lukas Wilfling General Manager

Caratteristico

Punteggio Tripadvisor 3.0/5

457valeriad In coppia - Recensione certificata TripAdvisor

Siamo stati in questo albergo di passaggio da Sidney a Melbourne, molto caratteristico. Personale delicato, stanza grande con balconcino esterno, pace e tranquillità. Stile differente dagli altri alberghi di catena Mercure, adatto al posto di montagna in cui si trova Canberra. Colazione buona. Peccato per la wifi a pagamento, il parcheggio a pagamento, e le bottiglie di acqua di cortesia che dovrebbero essere in omaggio, e che invece sono a pagamento anch'esse.

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 816 recensioni 8.8/10 Posizione
  • 1.518 recensioni 7/10 Camera
  • 1.041 recensioni 8.2/10 Servizio
  • 39 recensioni 2.2/10 Internet
  • 571 recensioni 5.3/10 Servizi
  • 542 recensioni 5.6/10 Cibo
  • 513 recensioni 6.4/10 Pulizia
  • 470 recensioni 6.7/10 Colazione

Implementato da Trustyou

Nostre ulteriori strutture nelle vicinanze

Tutti i nostri hotel a Canberra

Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.