曼特拉双子城度假酒店 3 星

客户意见评级 (ALL 评级) 4.2/5 2,310 评论

保证最优惠房价
曼特拉双子城度假酒店 - Image 1
曼特拉双子城度假酒店 - Image 2
曼特拉双子城度假酒店 - Image 3
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Cnr of Griffith St and Wharf St, 2485 库伦加塔, 澳大利亚

描述

酒店其他优惠

  • 距离古兰加塔海滩仅一个街区。

  • 毗邻双子镇服务俱乐部

  • 步行可至多家商店/餐厅。

  • 与双子镇服务俱乐部合作的会议场所。

  • 宽空间宽敞、设施齐全的公寓和酒店客房。

我们的客房

客房

单间公寓房

  • 2 个人最多
  • 26 m² / 279 sq ft
  • 床上用品 1 x 拼接床
  • 大部分的住宿: 阳台

酒店位置

曼特拉双子城度假酒店

Cnr of Griffith St and Wharf St
2485 库伦加塔
澳大利亚

GPS:-28.16863, 153.543645

电话
传真 +61 7 5536 8899

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 健身中心
  • 无限网络
  • 空调
  • 会议室
  • 100% 无烟酒店

2 游泳池

What better way to start your morning with a refreshing dip in either indoor or outdoor pool before you rejuvenate in the spa or steam room.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  2,310 评论

TripAdvisor 评级  4.0/5  6,547 评论

Thank you

Tripadvisor 评级 5.0/5

Andrew B 商务住宿 - 经 TripAdvisor 认证的评论

I initially was booked to stay for 7 nights for work purposes, but due to unforeseen circumstances, had to depart early. The staff were more than accommodating in assisting me, nothing was to much to ask. This was my 2nd stay, it’s now my preferred accommodation whenever I need to be in the area.

Hi Andrew, Thank you so very much for this glowing review of your stay here with us at The Sebel Twin Towns Coolangatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you when next you visit this beautiful part of Southeast Queensland. Sincerely Matt Thompson Assistant Manager

Dated, Skimpy & Disappointing

Tripadvisor 评级 3.0/5

635rodh 经 TripAdvisor 认证的评论

When we and our friends checked in here, their suite was ready but not ours. So we took our bags up to their suite. It was newly renovated, nice modern appliances and a modern bath with frameless walk-in shower. We were looking forward to seeing the same when we got the keys to our suite (having paid for the exact same class of room). OMG…when we went up to our suite an hour or so later, we were literally stunned by what they’d put us into. It was a wheelchair suite with the toilet, shower and laundry machines all in one big open room with a plastic shower curtain. The fridge was at least 30 years old. What a dump! We were EXTREMELY angry that they’d tried to foist this suite onto us. We immediately marched straight down to reception and demanded that they give us a suite similar to our friends. After waiting for 25+ minutes while “we’ll see what we can do”, they did put us into another suite with a great ocean view. That suite was not as modern and clean as our friends, but after the almost-nightmare situation, we were fine with it. Our friends soon discovered that their suite looked out on the garbage dumpsters, so they requested a view suite next day and surprisingly were given a nice view suite with similar newly renovated features. The king bed was comfortable, so sleep quality was good. We prepared most of our own meals during the week here, and facilities were very much lacking for that. For example, something as simple as salt and pepper? You get the little paper packets like you get at McDonalds. Dish detergent? Little packets of liquid soap that is so weak it doesn’t even bubble up and get soapy. No paper towels; the cutting knives were absolutely as dull as a spoon, just brutal to try to cut bread or fruit. Exactly 4 forks, so we had to continually wash them. Our air conditioning started acting up on our 2nd last day, but they did come in on Sunday and get it reset and working again. Breakfast wasn’t included with our suite, and they wanted a pricey $31 pp. With a grocery store nearby, we did our own breakfasts for probably ¼ of that price. In North America, resorts often have BBQ’s for guests to use. This place says they do too, but they certainly aren’t the gas grill BBQ’s that we expected. They are just a large griddle without a lid…not great for doing steaks and certainly no good for things like ribs or chicken legs. No spices or condiments in the suite, so we had to buy all of that. I wonder if the cleaners will leave our spices for the next guest, or just toss it? The bathroom vanity was okay, enough room for the 2 of us. The shower is old, and the glass was filthy when we arrived in the suite (see picture). There are a mix of owners and guests in the building, and it seems to be a residence for many very old and wheelchair bound residents. The elevators are very slow, and many times we were faced with only 1 (out of 3) elevators working. If I’d known more about this place, I would have given it a pass for accommodation. I think we overpaid for this place, and I would not recommend it to others.

Good Afternoon Rod, Thank you for providing feedback on your stay, I'm sorry to hear that your self contained apartment did not meet your expectations, I will pass your comments on the management team and we will work to rectify the issues you have raised. Kind Regards Natasha Evans Front Office

Not the best experience

Tripadvisor 评级 1.0/5

Liz T 经 TripAdvisor 认证的评论

Clean but unhelpful check in staff and having the two towers was confusing with the lifts and this wasnt explained. Got out of the lift and was on an empty floor, had to walk around 170M to find reception. Leaking shower discovered too late to report to get fixed. Checked out early as was disappointed with our stay. They just need check in staff to explain how the two towers work based on which one you are staying in and how to get back to reception - and have a smile on their face when they greet you.

Thank for providing your feedback. It sounds like you had a frustrating experience during your stay. It's disappointing when staff aren't helpful, especially during check-in. Clearer communication about the layout and lift access could definitely improve the experience. The leaking shower adds to the inconvenience, especially if you couldn’t report it in time. Your feedback will help us improve and hope we have the pleasure to welcome you back. Kind regards,

A relaxing short break

Tripadvisor 评级 5.0/5

872philip 经 TripAdvisor 认证的评论

Very good. We want to come back. Room was quiet and very clean, and the balcony was great for a quiet evening glass of wine. Location is excellent, convenient to shopping, and good for long walks. The harbour and bay beaches gave variety and were nice and close.

Thank you for reviewing our property and giving us high rating. It sounds like you had a lovely stay with us. A quiet, clean room with a nice balcony for evening relaxation is such a treat. It’s great that the location made it easy to enjoy shopping and walks, plus having both the harbor and bay beaches nearby adds to the appeal. It’s wonderful that you’re looking to return, and we can't wait to welcome you back. Kind regards,

Excellent stay

Tripadvisor 评级 5.0/5

Scott P 经 TripAdvisor 认证的评论

Upon walking in i was greeted with excellent concierge service then when entering my room it was so clean and the room was huge. I also asked for extra towels, sheets and trundle bed and it was all there when i walked in. I can't fault this place. I will book here again and again.

It is wonderful to hear you had an excellent stay, we hope to welcome you again soon

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其他网络用户评价我们的酒店

  • 931 评论 9.6/10 位置
  • 1,661 评论 6.7/10 房间
  • 931 评论 7.1/10 服务
  • 39 评论 5.9/10 上网
  • 562 评论 5.5/10 清洁度
  • 138 评论 7.6/10 早餐
  • 100 评论 6.4/10 游泳池
  • 65 评论 5.2/10 运动休闲

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