Mantra The Observatory Port Macquarie 4 stars

Customer review rating (ALL Rating) 4.3/5 1,872 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Various types of accommodation style to suit all travelers

  • Walking distance to town centre for shopping and dining precinct

  • Indoor pool, spa and sauna

  • Offers stunning ocean views of Town Beach and the Hastings River

  • Free undercover secure parking and 2 electric vehicle Tesla charges available

Our accommodation(s)

Room

Ocean View Hotel Room

  • 2 persons
  • 25 / 269 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Mantra The Observatory Port Macquarie

40 William Street
2444 PORT MACQUARIE
Australia

GPS:-31.430958, 152.918766

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,872 reviews

TripAdvisor Rating  4.5/5  2,620 reviews

Wonderful fully equipped appartment

TripAdvisor rating 5.0/5

Gerry-Angie TripAdvisor review

The apartment was large, clean and homely. Everything you need for a few days stay. Great views from the large balcony. Central location too, close to the beach and other amenities. We really enjoyed our stay and wish it could have been longer. We were travelling from Sydney to Brisbane and the washing machine and tumble dryer facilities were excellent.

Dear Gerry-Angie Thank you for taking the time to share your feedback. It is with this in mind that we hope to have the opportunity to welcome you back to our hotel very soon! Kind regards Brandon Kelly General Manager Mantra The Observatory Port Macquarie

Need huge improvements

Customer review rating 2.0/5

Michael R. Couples - Confirmed reviews ALL

Reception was well organized. The main bedroom in the appartement has no aircon, in 2024 a 5 star ACCOR hotel doesn’t have an aircon is something beyond me. There’s only blinds in the room and no blackout curtains and I took photos .. so by 6:00 am the room had natural light in it making it hard to sleep The tiles in the kitchen area were not clean and slippery. The coffee table in the seating area had all marks from plates and cups .. the appartement was not properly cleaned.

Dear MICHAEL R., Thank you for taking the time to tell us about your experience at the Mantra The Observatory Port Macquarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great location, lovely room

Customer review rating 5.0/5

Emma Business - Confirmed reviews ALL

Great stay , lovely welcome on check in. Spacious room with views of beach, loved the balcony. Super comfortable bed. Bathroom well equipped

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Dusty. Multiple visits. Always Dusty

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The experience has always been dusty and the rooms are never thoroughly cleaned. handles on balcony doors looks like it has 100 layers of dust already compacted on. ceiling fans appear the dust is ready to fall on top of the bed at its waking moment when the fan starts to move or if a breeze comes through the room. furniture also seems dustry and cleaners are cutting corners.

Dear TIM C., Thank you for taking the time to tell us about your experience at the Mantra The Observatory Port Macquarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great Location

Customer review rating 4.0/5

Jean Friends - Confirmed reviews ALL

Third time staying here. Great location if you want to walk across the road to a patrolled beach, plus great walking location.

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

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Other web-users rate our hotel

  • 757 reviews 9.5/10 Location
  • 1,341 reviews 7.4/10 Room
  • 620 reviews 8.6/10 Service
  • 36 reviews 6/10 WiFi
  • 423 reviews 6.4/10 Cleanliness
  • 317 reviews 5.4/10 Amenities
  • 123 reviews 4.6/10 Food
  • 120 reviews 9.1/10 Wellness Area

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