Peppers Bluewater Resort Lake Tekapo 4 stars

Customer review rating (ALL Rating) 4.0/5 1,435 reviews

Peppers Bluewater Resort Lake Tekapo - Image 1
Peppers Bluewater Resort Lake Tekapo - Image 2
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State Highway 8, 7945 LAKE TEKAPO, New Zealand

Description

Hotel extras

  • Central location provides easy proximity to town centre.

  • Situated overlooking Lake Tekapo and township.

  • Rakanui Restaurant boasts superb panoramic views

  • Surrounded by the spectacular landscapes of the Southern Alps

  • Explore Lake Tekapo and the surroundings

Our accommodation(s)

Hotel location

Peppers Bluewater Resort Lake Tekapo

State Highway 8
7945 LAKE TEKAPO
New Zealand

GPS:-44.00312567, 170.4739952

Telephone
Fax +64 3 680 7100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Rakinui Restaurant & Bar

Rakinui Restaurant celebrates this abundance of fine fare, capturing the flavours of the region perfectly with a contemporary farm to table philosophy. The wine list carries a selection of fine New Zealand wines to complement your dining selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,435 reviews

TripAdvisor Rating  3.5/5  4,776 reviews

Disappointing!

TripAdvisor rating 1.0/5

John B TripAdvisor review

This review is not directed at the staff. The staff were friendly and provided good customer service. We paid $570NZD and stayed in the Mountain View for one night. The room had a fantastic view of the carpark, nearby buildings of the hotel, and poor views of the nearby mountains. We could see everyone in the car park and everyone walking by, of course they had great view of us. Unless we closed the curtains, there’s no privacy! Our Mountain View room consisted of two bedrooms and a large kitchen/living area. There were so many issues our Mountain View room. - The entry to the room was surrounded by bags of rubbish and dirty laundry (it was eventually removed later that evening) - The Mountain View accommodation layout is unusual and slightly disorientating at first (the architecture is strange, two small bedrooms down stairs with a massive kitchen and living area upstairs) - The bedrooms are small, you cannot store your luggage in the room (we had our bags next to our beds) - The reverse cycle air conditioning in one of bedrooms was so noisy, we had to turn it off (my kids complained about how cold the room was, in the middle of July, it was cold) - The carpet throughout is heavily worn with large stains - The furniture is old and very worn - The couch had multiple stains - All of the walls in each room had scruff marks and badly needs are repaint - Not all the lights worked - All the bath towels were old, had holes, stained and had long black hairs throughout it - The bathroom itself was dirty, stained, had hair throughout and even had a used soap in the soap holder in the shower - The bathroom had a fan heater that was noisy and need to be replaced with new For what we paid, out stay at the Peppers Bluewater Resort was disappointing!

Poorly maintained.

Customer review rating 2.0/5

Mm Couples - Confirmed reviews ALL

Our room was a deluxe lake view. Poor noise insulation from people walking around above us. One side electric blanket broken. We were actually asked to please strip the bed and remove the blanket and they would bring us another one. Half eaten bag of lollies left under bedside table from previous guests. Bird poo on patio chairs. Not what I expect from Peppers or $400/ night. Went to buffett breakfast at 9.00 am but they dont restock after 9.30 so no bacon, fruit, yoghurt.

Dear Maree M., Thank you for taking the time to tell us about your experience at the Peppers Bluewater Resort Lake Tekapo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mosese Rokolaqa

Good location, poor staff service, poor heating, damage in room from previous guests

Customer review rating 2.0/5

Bec C. Couples - Confirmed reviews ALL

The location was good, and the bathtub in the bathroom was a nice bonus; however, despite us complaining several times that the air conditioner was not working on our first night and the front of the air conditioner falling forward to reveal the filter of its own accord, we were merely told to "wait an hour". The air conditioner never worked and we were extremely cold that night (the middle of winter). Our hot water also would stop randomly, which is extremely insufficient considering the price we paid for the room. The next day, after complaining a second time, we were moved to a different room. This room had good heating and hot water. However, both rooms had chips and scratches all over the furniture and several small stains that had been caused by previous guests and obviously never remedied by the hotel, although the hotel would still be charging guests for the damage. Further, on our first night, the salmon served by the hotel restaurant was severely under-cooked in the middle, which can expose guests to the parasites that are meant to be cooked out of the salmon. We were never given a replacement meal, and the restaurant staff did not offer to cook the salmon to a safe quality, despite us informing them that the salmon was very under-cooked. We were given a discount for our restaurant dinner, which was a positive aspect. It must also be mentioned that we were told at the front desk that by becoming Accor members for free, we would be entitled to 25% off meals at Accor hotels and 25% off bookings when booked through the hotel/Accor website. However, upon arriving at Mercure Queenstown Resort (also part of the Accor group) we were informed that such benefits were only provided as part of paid memberships.

Dear Rebecca M., Thank you for taking the time to tell us about your experience at the Peppers Bluewater Resort Lake Tekapo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 2.5/5

Kirsten Couples - Confirmed reviews ALL

Staff seemed flustered & disorganised. The room was very small & not whet was pictured. But it was clean enough and had the necessary items. Expensive. We wouldn’t stay again.

Dear Kirsten S., Thank you for taking the time to tell us about your experience at the Peppers Bluewater Resort Lake Tekapo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great apartment with everything you need

Customer review rating 5.0/5

Nicola Families - Confirmed reviews ALL

We stayed in the 2 Bedroom mountainview and it was a great apartment with a spacious lounge/dining/kitchen. Beds were comfortable and the service was so nice. Front desk and the restaurant and the guys cleaning the rooms, everyone was really friendly. Really handy to town and all the amenities.

Dear NICOLA L., We very much appreciate your comments regarding your stay at the Peppers Bluewater Resort Lake Tekapo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 882 reviews 9.2/10 Location
  • 1,838 reviews 6.8/10 Room
  • 928 reviews 7.4/10 Service
  • 30 reviews 5.5/10 WiFi
  • 765 reviews 5.1/10 Comfort
  • 449 reviews 5/10 Food
  • 429 reviews 4.8/10 Cleanliness
  • 399 reviews 5.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.