Mantra PortSea Port Douglas 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.0/5 รีวิว 1,449 รายการ

Mantra PortSea Port Douglas - Image 1
Mantra PortSea Port Douglas - Image 2
Mantra PortSea Port Douglas - Image 3
Mantra PortSea Port Douglas - Image 4
76 Davidson Street, 4877 PORT DOUGLAS, Australia

รายละเอียด

ความพิเศษของโรงแรม

  • Enjoy modern, spacious accommodation with our self-contained apartments.

  • Modern resort facilities include three stunning pools, gym and tennis court.

  • Located just a few metres from the beach, and a 15 minute stroll to the heart of Port Douglas.

  • We are a spacious hotel that can accommodate for large families and groups.

ที่พักของเรา

สถานที่ตั้งโรงแรม

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

พิกัด:-16.492078, 145.464633

โทรศัพท์
แฟกซ์ +61 7 4087 2000

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ไม่อนุญาตให้นำสัตว์เลี้ยงเข้าพัก
  • รถรับส่ง
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • พื้นที่ปลอดบุหรี่ 100%

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat. Lagoon Pool Bar will now operate on seasonal hours 12pm till 5pm Wednesday to Saturday. Beverages available 24/7 through Lobby.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.0/5  รีวิว 1,449 รายการ

เรทติ้งบน TripAdvisor  3.7/5  รีวิว 2,549 รายการ

If in doubt, ring direct!

คะแนนจาก Tripadvisor 5.0/5

50F รีวิวที่ได้รับการรับรองจาก TripAdvisor

Based on the website, Portsea met all our preferences in both amenities, location & price. Based on reviews I had some concerns so I rang the resort direct and they were incredible helpful in clearing any doubt and helped me choose the ideal room for our 7 days. We booked a studio room (#58A) and were at the quieter rear side of the resort overlooking a large plunge pool. This is also the closest access to the beach. We were on level 2 which avoids stairs as same level as reception. Pool is ground level but easy access. Overall our suite was spotless with a large balcony complete with a comfy outdoor cane dining suite. We loved leaving the bedroom shutters open at night waking up to the sound of the beach each morning. The pool area is incredibly well kept and the tropical gardens well maintained. The comments about musky smells we associate with the tropical climate but prefer that than the alternative overpowering deodorisers. . All in all we really enjoyed our stay and though stating non serviced, we were given towels exchange vouchers. An enjoyable walk in and out of town under natures shady canopies. Not 5 star but def an incredible pool area and ticked a lit of boxes for us.

Dear 50F, Thank you so much for sharing your feedback and we are so glad to hear that your stay with us was a success. We really appreciate the kind words so thank you. Our team works very hard to try and deliver a clean and comfortable accommodation choice for travellers and it was great to read that it ticked all the boxes for you. We look forward to welcoming you again in the future should you return back to Port Douglas. Best Wishes, Paul Cahill General Manager

Family holiday to visit a child!

คะแนนจาก Tripadvisor 5.0/5

Lisa d รีวิวที่ได้รับการรับรองจาก TripAdvisor

Spent 8 nights at the Mantra. The beds were so comfy! Rooms were comfortable and had every thing we needed and the pools were amazing. All the staff were helpful and made the stay a great time. Close to town. We would stay here again in a heartbeat.

Dear lisadZ4601O1, Thank you so much for sharing your feedback and we are so thrilled to read that your stay with us was a such a success. Thank you for choosing Port Douglas as your destination to visit and it was our pleasure being able to look after you during your stay. We look forward to serving you again on the next visit. Best Wishes, Paul Cahill General Manager

Great experience

คะแนนจาก Tripadvisor 5.0/5

Em b รีวิวที่ได้รับการรับรองจาก TripAdvisor

I literally loved this place. This had to have been one of the nicest resorts I have ever been to. The grounds are stunning, layout of the pools was something you'd see overseas. Loved the swim up bar, there was a beautiful staff member I think her name was Louisa? sooo sweet with children. Saw some average reviews which really was surprising as I could not fault the place. We had a ground floor room with access to the pool which was great. Im low key spewing I booked a different resort this year. Would love to go back.

Dear 714emb, Thank you for taking the time to share with the rest of the Trip Advisor community your rave review of your recent stay at Mantra Portsea. We really appreciate it so thank you for your kind words. Our gardener works very hard around the resort to ensure our gardens look their very best so we are thrilled when guests notice the effort put in. Thank you. We also appreciate the shout out for our F&B Supervisor Luisa. She is an amazing part of the team here at Mantra Portsea and no doubt you will make her day as she did yours. We look forward to being able to welcome you again in the future. Best Wishes, Paul Cahill General Manager

You get what you pay for - almost

คะแนนจาก Tripadvisor 3.0/5

Iain P Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Room was fine. Clean and basically appointed. you can tell the age but nothing terrible. The only observation of “dissatisfaction” was the clothes rail provided which was unusable due to the complete covering of rust. Couldn’t fit a sock on it without getting a rust stain. Arrival was a welcoming experience by the lovely staff member checking us in., a true professional hospitality welcome. She had a hard task of letting us know that there were going to be pool repair works during our stay. Wait, what? seriously? Yes, and unfortunately there will be a lot of noise, drilling etc. Now had theis information been declared up front at the time of booking, would we have still booked. Not a chance in Hell. How can businesses like this be so deceptive? The drilling was bad but did not ruin our stay. Enough said. So, no housekeeping. We sort of knew this but to not have any room attention for a five night stay is a bit rich. Call it “eco” hospitality all you like, but at some point it is lacking a very basic service. There is no restaurant. Yes we knew this but honestly this means you need to plan for all your meals aside from breakfast, away from the hotel. Be warned is all I am saying. So to the only other point of contention for us. Coffee for breakfast. A basic essential in today’s world and no, INSTANT is not acceptable, coffee snob or not. The breakfast room coffee machine was broken down. There is a perfectly good machine at reception. So I explained to the receptionist that the breakfast room machine was broken and asked if we could have a couple of coffees from the reception machine. “Yes but you need to pay for it”. I calmly asked her if she had understood that I could only get get a cup of coffee with the broken down machine not providing an option, if I now paid for (at $6 for a small) one from reception. “yes, but I can discount it for you”. All I can say is that this person has zero understanding of a very basic hospitality skill. Customer service. As it turned out the next day there was some one else on and before ai had even explained what happened the day before, they said, “no problem I’ll just make you one here”. That staff member DOES understand hospitality 101. Interestingly this person also explained the person on the day before was in fact the Front Office Manager. Holy Moses, so this is the sort of person training the next generation of hospitality workers for Accor? Beyond all this, a good enough stay in an average facility but lacking in staff and attention. Low season probably having a lot to say in this.

Dear Iain P, Thank you for sharing your feedback with and I am sincerely sorry to hear that your stay didn't quite tick all the boxes for you this time. I am not sure if you made mention of the clothes rack concern to our friendly Reception team during your stay however our Housekeeping Team are committed to providing a high level of cleanliness to all our guests and We could have easily replaced it during your stay. Unfortunately, as we are in a Wet Tropics environment, items exposed to weather do deteriorate quicker. Whilst I agree it should have been picked up before your arrival, we can quickly and easily replace these as needed when reported. Regarding the Pool Tiling Works, this information has been on our website for some time to advise guests that some noise may occur. We have always been open and transparent about this. The first 2 days of the works were the most disruptive and if you were disturbed, I sincerely apologise for that. Works like these are never done at any optimal time however the disruption so far has been kept as minimally as possible. These are essential repair works necessary for the longevity of the resort. Regarding servicing of Rooms, we provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this and we apologise that this impacted your overall stay experience. Concerning the feedback about an onsite restaurant, it is logistically not possible to have any on site restaurant at the present time. This is something however that we are exploring further and assessing a range of possible options. Our Lagoon Pool Bar is able to cater to a variety of different bar snacks and pizzas however in our current climate it is not possible to serve any more substantial meals for Lunch or Dinner. Regarding your comments about breakfast, I agree with you that Coffee for many people is an important start to the day, and we are so sorry to read that this did not happen for you. Currently our automated Coffee Machine has a catastrophic fault, and we are working with our Coffee Supply partner to have it repaired. I agree with you that should guests wish to enjoy a barista made coffee at Reception you should not have had to pay any extra for it when we have a machine breakdown, albeit out of our control. I was made ware of your interaction with our Front Office Manager and that way of thinking was corrected that afternoon with the team, hence why you had a different experience the next morning. I am sorry that your initial experience was not as it should have been. We are sincerely sorry that your visit was not as it should have been. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back where I have no doubt your next experience will be greatly improved from the last. Kind Regards, Paul Cahill General Manager

Fantastic staff and beautiful atmosphere.

คะแนนจาก Tripadvisor 5.0/5

Daniela C รีวิวที่ได้รับการรับรองจาก TripAdvisor

We had a little issue with our room when we first got there. The ladybon the desk was very helpful and tried her best to sort it out. By the next day it was all sorted and the staff were very caring. They always greated us with a smile. The front desk staff are a credit to this establishment

Dear danielacD260QS, Thank you so much for your feedback and kind words. We greatly appreciate it so thank you. We are so pleased you had a great stay experience with us. We are committed to ensuring we set things right when any issues may arise. We look forward to welcoming you again in the near future. Best Wishes, Paul Cahill General Manager

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ดูโรงแรมทั้งหมดของเราใน Port Douglas

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