Overall we were disappointed and felt that the hotel was not that of the usual standard advertised for the Mantra. The room were paid for when booked online was not similar to the room we received. Our online booking showed two room, our delux room was smaller and one hotel room. The general condition of the hotel was dated. Also booking online there was no indication that breakfast was not currently available at the hotel. The web site said (Red Dot - paying for breakfast). However, nothing was on offer. Our disappointed continued when we were advised that our loyalty status of Platinum was not recognised with a complimentary breakfast. The staff were also not interested in clarifying with Accor that it is an entitlement at Accor properties in Asia Pacific (of which we are part).

This was such a terrible experience I got to the point that I am now cancelling my membership with Accor plus. I have been a member for over 20 years and if Accors standards have dropped so much no point remaining

Clean, friendly, convenient. Just what we wanted after a long drive and a good rest for the next day. Plenty of parking and importantly a quiet location. Good restaurant across the street and easily found place for breakfast. All we needed.

Seemless check in done on ph whilst travelling. Great checkin in and settled into fabulous quiet well appointed room. Slept like a well behaved baby. Room was lovely neat and modern fittings. Bed was awesome. Bathroom ready for a reno but nice overall. Thouhgtful supplies.

Young lady on reception very helpful, we arrived late and looked after us very well. All covid rules were applied, could not get breakfast in hotel we gave us a name of good breakfast spot near hotel.