Mantra on Salt Beach - Kingscliff 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.2/5 2.858 opiniones

Mantra on Salt Beach - Kingscliff - Image 1
Mantra on Salt Beach - Kingscliff - Image 2
Mantra on Salt Beach - Kingscliff - Image 3
Mantra on Salt Beach - Kingscliff - Image 4
Gunnamatta Avenue, 2487 KINGSCLIFF, Australia

Descripción

Extras del hotel

  • A 300 metros a pie de la playa

  • Habitaciones de hotel y apartamentos de 1, 2 y 3 dormitorios

  • Dos piscinas al aire libre, pistas de tenis y alquiler de bicicletas

  • Amplios espacios para conferencias

  • A poca distancia a pie de restaurantes, cafeterías y el parque de Salt

Nuestros alojamientos

Localización del hotel

Mantra on Salt Beach - Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australia

GPS:-28.277662, 153.577553

Teléfono
Fax +61 2 6670 5111

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Servicio de transporte
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Salas de reunión
  • Instalaciones libres de humos

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.2/5  2.858 opiniones

Valoración de TripAdvisor  4.0/5  4.588 opiniones

Surprisingly Poor.

Nota de Tripadvisor 2.0/5

Elke K Valoración certificada de TripAdvisor

The Hotel lost our booking. The room was surprisingly filthy; I would not rate the cleanliness more than 5/10 and was extremely dusty for those allergy sufferers. The shower and dishwasher both leaked flooding the floors, and the springs in the beds were horrendous, so much so we had to double over towels on the bed to be able to sleep, as we ended-up with bruises. I was really shocked at how poor quality the hotel was for the price. It certainly didn't ruin my experience though, just something to remember next time I go to Kingscliff; to stay somewhere else.

Dear elkek765 Thank you for sharing your feedback with us regarding your recent stay. We are truly sorry to hear about the issues you encountered during your time with us. Losing your booking, the cleanliness concerns, and the maintenance issues you experienced are certainly not up to our usual standards, and we apologize for the inconvenience and discomfort they caused. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We have shared your comments with our housekeeping and maintenance teams to address the cleanliness and maintenance issues immediately. We are committed to ensuring that all our guests have a comfortable and enjoyable stay with us. Should you choose to stay with us again in the future, we would love the opportunity to make it right and provide you with a much-improved experience. Best Regards Micky Gong Executive Assistant Manager

Don’t book room 2304

Nota de Tripadvisor 1.0/5

Zuster74 Valoración certificada de TripAdvisor

Resort Room 2304 at Gunnamatta Ave- owner cancelled 4 days prior to stay!!! What a low act! Sep. 2022 • Family 4 days before the start of our 2 week stay (September 24, 2022 to Sunday 9), the owners cancelled our booking! We booked in February 2022, and the owner accepted my deposit, accepted my final full payment and left me to find my own accommodation 4 days out when everything is booked out and/or gone up! I last received confirmation of our booking on September 18, 2022, noting we look forward to you staying with us. What is very stressful, is that I have a wife and 3 sons that I had to tell today, that we are not going away, that we don't have anywhere to stay, that we are not having our family holiday! I have all the correspondence with Corporate Boardies, to show all the communication. The person calling from corporate boardies to inform us, did apologised and noted they could not find any alternate option for us. Our family have been holidaying in Kingscliff for 15 years. I have no issue with the owner cancelling, however what I have issue with is 4 days notice!!! No consequence for the owner. I STRONGLY suggest you avoid any bookings for Resort Room 2304 at Gunnamatta Ave - Mantra on Salt, Kingscliff. Ironically to complete this review I had to select the month of stay September. Apologies I couldn't attach any photos of the room to share!

Dear Zuster74 We are deeply sorry to hear about the situation you experienced with your booking at Resort Room. Please accept our sincerest apologies for the stress and inconvenience this has caused you and your family, especially given your long history of holidaying in Kingscliff. We understand the disappointment of having your holiday plans disrupted, particularly with such short notice. While we do not manage the specific property you mentioned, however we will take your feedback and pass it on to the owner and the agent who is managing this unit. Once again, we are sorry to hear what happened and hope that we have the opportunity to welcome you back to Mantra in the future. Best Regards Micky Gong Executive Assistant Manager

Terrible stay at mantra on salt Beach New South Wales

Nota de Tripadvisor 1.0/5

Brigid G En familia - Valoración certificada de TripAdvisor

No room cleaning. Could I get your room cleaned after an eight nights stay the carpet stank I was told that towels were complementary since when has personal hygiene. Been an option dreadful don’t stay there I would’ve expected to see a manager, but nobody came near me even after I spoke to one of the junior staff members who tried to help, but nobody came. It was the junior staff member who listened to all of my concerns.

Dear Brigid G We are deeply sorry to hear about the issues you experienced during your stay at Mantra on Salt Beach. Your feedback is concerning, and we sincerely apologize for the inconvenience and disappointment caused. We understand the importance of room cleanliness and hygiene and regret that your room was not cleaned during your eight-night stay. This is not reflective of our usual standards, and we apologize for the oversight. Additionally, we apologize for any confusion regarding the availability of towels and the lack of response from our management team. Your comments have been shared with our housekeeping and management teams to address the issues you encountered and to prevent similar incidents from occurring in the future. We appreciate your understanding and patience and are grateful for the junior staff member who tried to assist you. We understand that this experience has likely left you feeling dissatisfied, and we apologize for not meeting your expectations. If there is anything further we can do to address your concerns, please do not hesitate to contact us directly. Thank you for bringing these issues to our attention. We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future. Best Regards Micky Gong Executive Assistant Manager

Recomendable

Nota de Tripadvisor 5.0/5

ClariBender En pareja - Valoración certificada de TripAdvisor

El hotel tiene una excelente ubicacion, las instalaciones son grandes y bien equipadas con barbacoas y mesas, las dos piletas son excelentes. El hotel cuenta con diversas entradas que facilitan el acceso al hotel y las habitaciones.

Dear Valued Guest, Thanks for the review! I'm so glad you enjoyed the room and the overall location of the hotel. We're definitely in a great place to explore and see the sights. Thanks again and we look forward to seeing you in the future. Kind regards Corey F.

Hermoso hotel

Nota de Tripadvisor 5.0/5

REGINA M En familia - Valoración certificada de TripAdvisor

El hotel es exactamente cómo se ve en las fotos. Tiene hermosas habitaciones con vistas al mar, excelentemente ubivicado. El personal es muy atento y cordial. Siempre buen predispuesto. Lo único para corregir es que el desayuno es un poco pobre y siempre igual. Saludos

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 1.231 opiniones 9.4/10 Ubicación
  • 1.942 opiniones 5.8/10 Habitación
  • 1.166 opiniones 6.4/10 Servicio
  • 96 opiniones 4.1/10 Internet
  • 795 opiniones 4.7/10 Comodidad
  • 652 opiniones 4.5/10 Limpieza
  • 499 opiniones 8.4/10 Piscina
  • 337 opiniones 4.6/10 Comida

Ofrecido por Trustyou

Nuestros establecimientos cercanos

Todos nuestros hoteles en Kingscliff

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (IVA e impuesto turístico) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.