Mantra Mooloolaba Beach 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 3,721 件のレビュー

Mantra Mooloolaba Beach - Image 1
Mantra Mooloolaba Beach - Image 2
Mantra Mooloolaba Beach - Image 3
Mantra Mooloolaba Beach - Image 4
7 Venning St, 4557 MOOLOOLABA, Australia

説明

ホテルのその他の情報

  • Located on the beachfront Esplanade along with free onsite Parking

  • Outdoor pool & spa, indoor heated pool, gym and games room

  • Observation deck with gazebo and rooftop outdoor BBQ area

  • 24-hour reception and internet lounge

  • Four conference rooms with state-of-the-art AV equipment & offer a choice of delegate packages

当ホテルの客室

ホテル所在地

Mantra Mooloolaba Beach

7 Venning St
4557 MOOLOOLABA
Australia

GPS:-26.678563, 153.116972

電話番号
ファックス +61 7 5452 2888

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • フィットネスセンター
  • Wifi
  • エアコン
  • 会議室
  • 全館禁煙

2 プール

Mantra Mooloolaba Beach features a pool surrounded by lush gardens, and a tranquil indoor heated pool, with spa and sauna.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  3,721 件のレビュー

トリップアドバイザーの評価  4.0/5  4,509 件のレビュー

2024エクセレンス認証

Great position

トリップアドバイザーの評価 5.0/5

N3217ZUsandyg トリップアドバイザー認証口コミ

Great location and position to numerous cafes and shops. Staff welcoming and friendly at arrival. Rooms very clean and had all required facilities. Bed comfortable. Hotel parking available and secure. Had to step over high spa bath to get into shower was the only negative.

Catching up with family

トリップアドバイザーの評価 4.0/5

colleenc320 Couples - トリップアドバイザー認証口コミ

Great stay, good location, great ocean view. Parking was a breeze unlike some other hotels. Great service at reception both early in the day when we were given the key to access car park even though our room wasn’t ready. It may the rest of our day less stressful as parking in Maloolaba is a nightmare on a Sunday

Dear Colleen, we very much appreciate your comments regarding your stay at the Mantra Mooloolaba Beach. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Reception - Darian

Mantra on the Beach / Mooloolaba

トリップアドバイザーの評価 3.0/5

RhondaS1313 トリップアドバイザー認証口コミ

This hotel is nice but it let me down on several occasions. Firstly after telephoning the reception for details prior to booking and then taking to the website to book as per their instructions I was surprised that information was not relayed on the phone that should have been prior to booking on the website. I booked for a five night stay in October 2024. I was not advised when i called about details of the hotel that the outside pool was going to be under repair and not available for the whole of my stay and it was not until I had paid the full amount that i was advised the pool was not available by email. There was a no refund policy and I was advised that there was a small inside pool that could be accessed. The inside pool did not look clean and looked very tired. There is no welcoming to this pool area and no windows to look out of, no plants and absolutely an uninviting area, very few chairs as well and the whole time i was there i saw a total of 5 people in the pool When i booked i booked a superior ocean view room, the room on the internet is not what you actually get, totally different. I was placed on the 11th floor which was a nice view but there was a round spa bath in the bathroom which had the shower over it. There was no non slip mat provided and I had requested that the shower be a separate area not to be over a bath as I have a knee injury and would find it difficult to climb into a shower over a bath all the time. The bedroom was right inside the door as you opened it from the hallway and you walked past it and past the bathroom and kitchen into a living area that overlooked a balcony and the beach and foreshore. There are no curtains in the living area only timber shutters that slide open like the double glass doors onto the balcony. The balcony had a glass top table and two chairs and the balcony was roomy enough for two adults. The chairs are ok for short stints but not for a comfy book to relax and read. The kitchen was small with a very small fridge. There was a small amount of utensils for cooking if required. There is no table and chairs in this apartment only two stools placed at the end of the kitchen bench. The apartment was clean however there was no spare toilet rolls and I had to ask for some which should never happen in any hotel, and I had to collect from reception, no offer was made to bring them to the room. There was no pen and paper in the room and there was no manual to read relating to the apartment. There was a QR code on the key brochure that you could scan for details, but I had placed that in the rubbish and had to retrieve it not knowing that was the procedure, nothing was explained at reception regarding the QR code it was only after ringing reception that i was told of the QR code. The pool outside was under repair and maintenance and was very noisy from very early morning for three of the five days i was there. Jackhammers. The bed was comfortable enough but the pillows not so much, there was extra blankets available in the cupboards if needed. The hotel is situated on a corner behind the shops and has access to Cole's through the reception which was handy. Street noise was busy until late each night but tolerable. I would not stay at this particular hotel again, for the price there is plenty like it and in just as good a position if not better, and my expectations of the Mantra were not meet by a long shot. At $316.00 per night it was not cheap and I feel that things could have been a lot better for this price. The staff at reception were helpful and kind. Mooloolaba is a great spot and I think on this occasion the hotel let my stay down and offered no compensation for the pool outside nor the shower concerns and then tried to charge me $20.00 an hour for a late checkout.....my flight home was early afternoon and i requested a noon checkout. I met several people in the lifts coming and going and all were disappointed with the hotel..

Dear Rhonda, Thank you for sharing your detailed feedback. We’re pleased to hear that you enjoyed the view from your apartment and found our location convenient, but we’re very sorry that your experience did not fully meet your expectations. We apologize for the issues with the room layout, particularly the challenges with the shower, and for the disappointment regarding the pool maintenance. Your comfort and satisfaction are our priority, and we regret that we fell short on this occasion. Please know that your comments are invaluable to us as we work to improve our guest experience. Should you choose to stay with us again, we would love the chance to ensure every detail of your stay is aligned with your needs. Please reach out directly and ask for myself as I would love to assist. Thank you once again for your feedback, Rhonda. Warm regards, Claire Willoughby Front Office Manager

We'll be back!

トリップアドバイザーの評価 5.0/5

Rodney T トリップアドバイザー認証口コミ

We had 3 lovely rooms at the Mantra Mooloolaba last weekend. The rooms were spacious, had great amenities and incredible views of the ocean and inlets. The location is very convenient with numerous cafes and restaurants right outside the hotel. Staff were very helpful, and their is underground onsite parking. We didn't use the pools, but they looked lovely. The prices are fair, and we will be staying again.

Dear Rodney, we very much appreciate your comments regarding your stay at the Mantra Mooloolaba Beach. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Reception - Darian

Perfection location.

トリップアドバイザーの評価 4.0/5

KarenAllen1962 Couples - トリップアドバイザー認証口コミ

This place is the perfect location. Views over the water are incredible. Perfect location to restaurants, cafes, playground and beach. Rooms are very good except it is noisy from guests above. I enquired to desk who said there is nothing they can do about it. Just park your car, which is free, and relax.

Dear Karen, Thank you so much for your feedback! We’re thrilled to hear that you enjoyed the stunning views and our location’s convenience to local dining, beaches, and attractions. We apologise for the noise disturbance from neighboring guests. We understand how important a peaceful atmosphere is and regret that this impacted your stay. Please know we’re always looking for ways to enhance guest comfort, and your comments will help us continue to improve. We’d love to welcome you back for another relaxing stay – thank you again, Karen! Warm regards, Claire

との提携 TripAdvisor

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