The Sebel Maroochydore 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 312 件のレビュー

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The Sebel Maroochydore - Image 1
The Sebel Maroochydore - Image 2
The Sebel Maroochydore - Image 3
The Sebel Maroochydore - Image 4
20 Aerodrome Road, 4558 MAROOCHYDORE, オーストラリア

説明

ホテルのその他の情報

  • Cool off by splashing around in our 25-meter outdoor swimming pool, or children's pool

  • Driving to us? We offer complimentary on-site parking for your convenience

  • We offer a self-service business centre with fax, copy and print facilities

  • We are positioned close to gorgeous beaches, restaurants, public transport and shopping!

  • Host your next conference or event in the Spacious Maroochy Room, the perfect seaside venue

当ホテルの客室

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ホテル所在地

The Sebel Maroochydore

20 Aerodrome Road
4558 MAROOCHYDORE
オーストラリア

GPS:-26.661959, 153.103

電話番号
ファックス +61 7 5479 8100

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • Wifi
  • エアコン
  • 会議室
  • 全館禁煙

プール

Dive into this waterfront hotel's 25-meter outdoor swimming pool with children's pool or relax the day away in the steam room.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  312 件のレビュー

トリップアドバイザーの評価  4.1/5  483 件のレビュー

Terrible check in experience

トリップアドバイザーの評価 1.0/5

Paul D トリップアドバイザー認証口コミ

Terrible place. Arrived 10pm. Followed late check instructions. No one available to provide access code. Could not get into room until almost 1am. No refund offered. Made stay very unpleasant. Really pathetic.

Dear Mr. Dargusch, Thank you for taking the time to share your feedback. I’m truly sorry for the experience you had upon arrival, I completely understand how frustrating and upsetting it must have been, particularly after a long day of travel. Your late check-in experience was the result of a genuine error, and I want to reassure you that we’ve since addressed this with our team to ensure it does not happen again. It’s incredibly important to us that our guests feel supported and cared for, especially our valued Diamond members. Following the incident, we had the opportunity to speak with your wife, and as part of our sincere apology, we offered a complimentary champagne breakfast delivered to your room, 50% off your extended night’s stay, and both myself and my Assistant Manager personally visited your room to connect with you directly. These gestures were made as a heartfelt response to the inconvenience caused. While we absolutely acknowledge that you were upset by the situation, I do respectfully disagree with the statement that no compensation or communication was provided. We acted promptly in an effort to make things right, and we regret that this wasn’t felt or received in the way we had hoped. We truly hope to have the opportunity to welcome you back in the future and restore your confidence in our service. Warm regards, Penelope Nordheim Hotel Manager The Sebel Maroochydore

DO NOT STAY

トリップアドバイザーの評価 2.0/5

Steven D トリップアドバイザー認証口コミ

At the present times 2024 December The Sebel Maroochydore has No Pool it is a construction zone. It will be this way until April 2025 . The jack hammer is deafening every day. DO NOT STAY HERE. After work is complete it will be okay but for the next 5 months do yourself a favour and go somewhere else.

Hi Steve, I will mention that you are a RESIDENT here at the hotel and NOT a Hotel Guest. If you have issues with the ongoing works which you were made aware of, please contact the Body Corporate Managers. Many Thanks Penny

Great location

トリップアドバイザーの評価 4.0/5

davidreneeo Couples - トリップアドバイザー認証口コミ

Lovely hotel that is located just across the road from Noosa Beach right on Hastings. The fantastic shopping district many bars, restaurants and cafés are a foodies delight lovely staff. Great location. Rooms are clean and tidy. Wonderful place to stay while visiting Noosa.

Dear David Renee O, Thank you for taking the time to share your wonderful review of The Sebel Maroochydore! We're delighted to hear that you enjoyed our great location, clean and tidy rooms, and the vibrant dining and shopping options in the area. Our team strives to provide exceptional service, and it's fantastic to know our lovely staff made your stay even more enjoyable. We’re thrilled you had a wonderful time and found our hotel a perfect base for your Noosa visit. We hope to welcome you back soon for another memorable stay! Warm regards, Penelope Nordheim The Sebel Maroochydore

Don't stay at the Sebel over Xmas 24. Major renovations going on and no swimming pool access.

トリップアドバイザーの評価 1.0/5

Paul B トリップアドバイザー認証口コミ

A warning. My wife booked a family holiday at the Sebel in Maroochydore many months ago, realising Xmas is a peak period. We have family in Maroochydore. We paid a deposit and we were excited about our holiday. Today we received a call from Sabbina the receptionist at the Sebel informing us, 6 weeks from the busiest peak time, that the Sebel was undergoing major renovations work over Xmas and they would try and keep the noise to a minimum. Also the swimming pool would be closed during the renovations. No offer of a discount. My wife was surprised and asked why they would undertake a major renovation during peak times. My wife asked to speak to a supervisor, Sobbina (poor girl) broke down in tears, she must be getting some upset customers when she tells them of the disruptions the holiday makers would be facing. We feel for her, not her fault. The supervisor Liani spoke with my wife telling her that they could offer a refund or they could try and find alternative accommodation for us, which they did unfortunately it was at the back of the shopping centre with not beach views, not sure if it had access to a pool, same price again no discount offered. Anyway we contacted our travel agent who has booked us into a lovely apartment at the Breeze. We were so lucky got get it , it was a recent cancellation. I cannot believe the Sebel was unaware that major renovations were being undertaken with only 6 weeks notice. Very poor. They can't expect to charge visitors the same money without the benefits of peace and quiet and a swimming pool in December. Just wanted to warn others who maybe intending on staying there over Xmas 24.

Dear Paul, Thank you for taking the time to share your feedback. I’m truly sorry for the disappointment you and your wife experienced regarding our upcoming renovations over the Christmas period. I understand how the timing of this news has impacted your holiday plans, and I apologize for the disruption this has caused. As soon as we were aware of the necessary pool closure, our team took immediate action to notify guests well in advance, and we updated all our websites with information on the scheduled works to provide full transparency. I apologize that we couldn’t offer a discount in this instance, as the booking was made through an online travel agent, which limited our ability to adjust the rate. We greatly value your feedback, as it helps us improve our approach. If you have any further questions or concerns, please don’t hesitate to reach out. We hope to have another opportunity to welcome you in the future under better circumstances. Warm regards, Penny Nordheim

Spacious but tired

トリップアドバイザーの評価 3.0/5

tessiett Friends getaway - トリップアドバイザー認証口コミ

Two bedroom apartment which was very spacious with lovely views of the ocean but a little tired around the edges. It’s the construction site next door which is off putting, the noise starts at 7.30am during the week, certainly not relaxing. I know it’s not the complex’s fault but a factor to think about when booking. We had a few problems, an outdoor chair collapsed whilst being sat on, our room keys kept on malfunctioning and when reset they would then cancel the other three. We had four people in the room, this caused massive problems. On the whole would have stayed again but not while construction continuing. Pool area OK but lack of loungers.

Dear Tessiett, Thank you for sharing your recent experience at The Sebel Maroochydore. We appreciate your feedback and are glad to hear that you enjoyed the spaciousness of the apartment and the lovely ocean views. I sincerely apologize for the inconveniences you encountered during your stay. I understand how the nearby construction affected your relaxation, and while it's beyond our control, I completely agree that it can be disruptive. We will certainly inform future guests of this when possible to help manage expectations. I’m also sorry to hear about the issues with the outdoor chair and room keys. This is not the level of quality we aim to provide, and I have shared your feedback with our maintenance team to ensure these matters are addressed promptly. Thank you once again for your honest feedback. Warm regards, Penny Nordheim

との提携 TripAdvisor

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