BreakFree Alexandra Headland Beach 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,739 件のレビュー

BreakFree Alexandra Headland Beach - Image 1
BreakFree Alexandra Headland Beach - Image 2
BreakFree Alexandra Headland Beach - Image 3
BreakFree Alexandra Headland Beach - Image 4
180 Alexandra Parade, 4572 ALEXANDRA HEADLANDS, Australia

説明

ホテルのその他の情報

  • A large tropical pool and indoor pool are offered for you to enjoy during your stay with us

  • Situated just across the road from a patrolled beach, where you can enjoy a safe beach day

  • The kids will have a ball with our outdoor playground and small water slide onsite

  • Driving to us? We offer free secure undercover parking available onsite

  • A variety of shops and restaurants are just a stone's throw away from the hotel

当ホテルの客室

客室

Hotel Room

  • 2 人/最大
  • 30 m² / 322 sq ft
  • 寝具 1 x クイーンサイズベッド

ホテル所在地

BreakFree Alexandra Headland Beach

180 Alexandra Parade
4572 ALEXANDRA HEADLANDS
Australia

GPS:-26.670017, 153.10691

電話番号
ファックス +61 7 5475 0611

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • フィットネスセンター
  • Wifi
  • エアコン
  • 会議室

プール

With a huge 150m tropical lagoon pool and 2 heated swimming pools as well as a spa, you'll be making a big splash at BreakFree Alexandra Beach.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,739 件のレビュー

トリップアドバイザーの評価  3.9/5  1,965 件のレビュー

2025エクセレンス認証

Friendly staff, great facilities, perfect location but make sure you get a newer room!

トリップアドバイザーの評価 3.0/5

Lana R トリップアドバイザー認証口コミ

Staff, location and lagoon/pools are incredible, sadly our room was outdated and in desperate need of not only renovating but deep cleaning. I stayed in a 1 bedroom swim out apartment with my 2 sons. Checkin was super easy, all staff I encountered were very friendly and couldn’t be more helpful! Unfortunately entering the room I was sadly disappointed in how small it was, how outdated it was and how in desperate need of a deep clean it was. The air conditioner was severely mouldy (which I reported to reception and they immediately had someone booked for the next day to clean the head unit) but I question how long it had been like that and why it wasn’t noticed by cleaners sooner. The floors have clearly been courtesy mopped only, there is a ring of embedded dirt around the edge of the whole apartment as per photos. Shower was nice and big but again shows signs of age in the built up bold and calcium. As others gave reviewed we also encountered cockroaches and on our departure morning I woke up to the pastries I purchased for breakfast having already been sampled by mice. As we were already leaving I cut my losses and headed to maccas for breakfast instead. If you’re in a swim out room please be extremely careful on the patio, when wet the tiles are like ice and are beyond slippery. My one year old had multiple falls which then meant having to keep him inside as it was raining almost the whole time we were there. Overall I would stay there again but upon booking I’d be requesting a different room and ensuring I wasn’t in the same room again.

Dear Lana, Thank you for taking the time to share your feedback regarding your recent stay with us. I’m glad to hear that you had a positive experience with our staff and enjoyed the location and lagoon/pools. Your kind words about our team mean a lot to us. I’m truly sorry to learn about the concerns you raised regarding your swim-out apartment. We aim to provide all of our guests with the highest standards of comfort and cleanliness, and it seems we missed the mark in your case. Please accept our sincerest apologies for the issues you encountered. We take these matters very seriously, and I can assure you we will be conducting a thorough review and deep clean of the room you stayed in, along with a broader inspection of our facilities to prevent similar issues for future guests. Additionally, we will be working closely with our pest control services to address this issue promptly and ensure that our rooms are thoroughly checked and treated as needed. I truly appreciate your feedback and, as you mentioned, we would love to welcome you back in the future. If you decide to stay with us again, we would be happy to arrange a different room for you, ensuring a more comfortable and enjoyable experience. Kind Regards, Jessica

Good for families - not empathy in a red alert emergency situation!

トリップアドバイザーの評価 4.0/5

Climber16945814014 トリップアドバイザー認証口コミ

The swimming facilities were great - in particular the lagoon style pool and heated pool and our children loved the waterslides and waterfall. Majority of our time was spent in the water! The games room was average - lasted all of 15mins in there but that was ok for a rainy day. Due to cyclone Alfred approaching we were lucky enough to bring our flight forward by 2 days (luckily, as our original flight was then cancelled!) I asked 5 days before we were due to check out if there would be any refund/credit/compensation and was told “no sorry, it’s all locked and loaded” So we checked out 2 nights earlier and they kept our money. One of our girls had an accident and they called to tell us we would be charged $100. I thought when they called it would be to see that we landed safely in Melbourne & ensure we didn’t need the room anymore, so to be charged an additional $100 on top of losing two nights - when huge organisations such as Qantas, Virgin and Jetstar were allowing credits/refunds/change of dates was just an extra slap in the face of a poor customer experience. (I also used disposable mattress protectors and did not see any damage to the mattress!) I am grateful for our holiday and to be home safely - however we will not be returning to Breakfree due to the lack of empathy and understanding that was shown.

Dear Guest, Thank you for taking the time to tell us about your experience at the BreakFree Alexandra Headland Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Breakfree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As this is a developing situation, we are managing the best we can with the information we have. We have been in contact with you directly to rectify the issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica

Will definitely come back again!

トリップアドバイザーの評価 5.0/5

Bianca T ファミリー - トリップアドバイザー認証口コミ

The best resort we’ve ever experienced! Amazing 3 bedroom apartment with close pool access.quiet room, easy access to pool, spa and slide. Can’t wait to book our next daily vacation/ Easy access to RSL, sunshine plaza and more Mooloolaba. 50fsnt bus fares make it so easy to get around!

Dear Bianca, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a fantastic experience with us here at Breakfree Alexandra Beach Resort. We can’t wait to welcome you back for your next stay and are so happy you’re looking forward to another vacation with us. Thank you again for taking the time to share your experience, and we look forward to hosting you again soon! Kind Regards, Jessica

Best location, everything close and handy

トリップアドバイザーの評価 5.0/5

NDjcks2022 Solo travel - トリップアドバイザー認証口コミ

I travel to the Sunshine Coast every 5 to 6 weeks and have just had my 15 th stay at Breakfree Alexandra headland. I feel like I’m home and I am always welcomed with hugs and happy faces. The team are so friendly and nothing is too much trouble. Thankyou. I’m back again in January.

Thank you very much for your lovely review. Looking forward to having you back again soon!

Hit and miss

トリップアドバイザーの評価 3.0/5

NathaenM ファミリー - トリップアドバイザー認証口コミ

Our recent stay at BreakFree Alexandra Headland had its ups and downs. On the positive side, check-in was quick and seamless, and the parking facilities were convenient. The hotel’s amenities were excellent, particularly the pools, which catered to all ages and were a big hit with the kids. The location was fantastic, with plenty of great dining options nearby, making it easy to enjoy meals without going far. Unfortunately, the positives ended there. The room we were allocated was outdated and poorly maintained, leaving us feeling underwhelmed. A bigger issue was the neighbours, who were heavy smokers. This was especially problematic as we were travelling with asthmatic children. Despite raising this concern with staff, nothing was done to address the situation. Adding to the frustration were multiple false fire alarms caused by faults in the system. While this was disruptive, the kids did get a kick out of seeing the firefighters up close when they came to check our room, so at least there was a silver lining. Overall, while the location and facilities are great, the poor maintenance and lack of response to issues dampened our experience. It’s a shame because this property has potential, but improvements are needed to meet expectations.

Thank you for your comments Nathaen. We do apologize that your stay fell short of expectations. We are actively working to address the concerns you have outlined. We appreciate all feedback as this helps us improve our services. Thank you again for taking the time.

との提携 TripAdvisor

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周辺の他の施設

Alexandra Headlandsのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。