Mantra Heritage 4 stelle

Giudizio clienti (Valutazione ALL) 4.2/5 398 recensioni

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Descrizione

I plus dell'hotel

  • Situato nel centro della città

  • Barbecue gratuiti e area comune

  • Appartamenti autonomi e spaziosi

  • Piscina all'aperto e spa

  • Vicino a ristoranti e bar

Le nostre sistemazioni

Camera

Camera Luxe con 1 letto matrimoniale

  • 2 persone massimo
  • 42 / 452 sq ft
  • Biancheria da letto 1 x Letto/i queen size
  • Più alloggi: Balcone

Posizione dell'hotel

Mantra Heritage

16 Warner Street
4877 PORT DOUGLAS
Australia

Coordinate GPS:-16.482759, 145.462916

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Wifi
  • Aria condizionata
  • Proprietà 100% non fumatori

Piscina

Stretching over 1200 square metres, Mantra Heritage offers two Saltwater Lagoon Pools (one heated) as well as whirlpool spas. Soak up the sun in true North Queensland style as you enjoy relaxing in the water.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.2/5  398 recensioni

Giudizio TripAdvisor  4.0/5  784 recensioni

Nth Qld Getaway

Punteggio Tripadvisor 3.0/5

Carmen2812719 In coppia - Recensione certificata TripAdvisor

My husband and I stayed here for 8 nights in October, the location is fantastic and the pool is great. However there was no lifts in use at the property for our entire stay and was advised by another guest that it was already out for a few days prior to our arrival no effort to fix the lifts made and as the property has many stairs not a great experience. And as an Accor silver member our complimentary drink was not given.

Fantastic Location, comfortable room, wonderful Staff.

Punteggio Tripadvisor 4.0/5

jillb677 In coppia - Recensione certificata TripAdvisor

We stayed 4 nights in a suite located on the 3rd floor! We asked for a user friendly room/suite for disability and was surprised on arrival to have Paula, who had contacted us several times prior to arrival to make sure all was going ok on our journey from Melbourne, Paula took us to our room , helped unload suitcases etc from our car, walked us through info on the motel and let us know if we needed anything to phone her in reception. We were very grateful! The suite was extremely comfy with a large king bed, user friendly bathroom with all requirements including an easy access shower. Bathroom was clean and included a washing machine/dryer which was useful to us! Balcony had a spa, room had a good kitchenette with full fridge. Rooms have good aircon and ceiling fans which we used being in the 30’s . Swimming pool was great although could have had an easier access handrail as we found the steps a bit hard to exit from the pool even though there was a rail. Also there was a great bbq area with a full kitchen including fridge and micro. Access to main road of port Douglas entailed stairs but could be made through Cole’s car par next door which had a lift. Coles is next door!! No breakfast was offered but there are many places surrounding motel to get breaky as well as room kitchen for cooking and bbq area! Highly recommend this hotel for families, seniors or couples as they have swim out pool rooms. We will return again no hesitation. Thanks again to Paula!

Late check in and dirty rooms

Punteggio Tripadvisor 1.0/5

Kat F In famiglia - Recensione certificata TripAdvisor

We had to wait nearly 2 hours to check in and when we did the cleanliness of the room was not up to Mantra standards. They also had an issue with the room which is why it was late to check in and they had to use strong cleaning chemicals to clean the mess, this left a strong smell for a day and a bit so we had to have everything wide open, there was no other swim out rooms available and all other resorts were booked out so our option was to stay

Comfortable stay

Punteggio Tripadvisor 4.0/5

Calder-Crew In coppia - Recensione certificata TripAdvisor

Well located with easy access to Macrossan St shopping and dining precinct, nice twin pool areas with spa pools included. Comfortable rooms with good amenities. Had to negotiate a few stairs with our luggage from the carpark (Warner St end of the complex) to our room (Macrossan St end of the complex) which could be troublesome for some. Overall we enjoyed our stay.

Per un hotel di quel livello non mi aspettavo della carenze così evidenti..

Punteggio Tripadvisor 1.0/5

solibio Recensione certificata TripAdvisor

Da fuori la struttura e' molto bella e si trova nella via parallela al centro( di notte si può passare all'interno della struttura per sbucare nella via centrale).. Un neo evidente e' costituto dalla mancanza della rampa per accedere( se avete della valigie pesanti,vi attaccate..).. Le dovete prendere di peso e via. Ma i problemi veri sono altri: la reception e' aperta dalle 8 alle 18.. Internet libero nella hall( il pc e' zeppo di virus,quindi lento) solo per quelle ore.e notizia clamorosa!! Pulizia nella camera solo a pagamento!!solo che l'addetta non ce l'ha detto all'arrivo,ne' vi era alcun cartello indicante ciò in camera.la mattina dopo siamo partiti presto per l'escursione,rientrati,camera in disordine ,asciugamani per terra..erano le 18 30,non posso chiedere spiegazioni,reception chiusa.consulto il sito dell'hotel e noto tra le righe che il servizio era a pagamento.solo che la mattina dopo di nuovo escursione alle 7.. Morale della favola,ci siamo adattati e asciugati con il Phone per tre giorni..anche se avessi voluto acquistare internet oppure la pulizia della camera,come potevo farlo se la reception era chiusa alle 18? Incredibile.l.mi sono lamentato di questa cosa con l'agenzia.inoltre una sera ho avuto un problema che dovevo comunicare tramite mail,non mi sono connesso in hotel perché la hall era chiusa,mi sono arrangiato qua e la' con qualche wifi libera( cercandola tra decine di locali,visto che non hanno l'abitudine di avere internet...). Insomma un incubo..da recensore di così tante strutture non mi era mai capitato di pagare un servizio di pulizia,ma soprattutto di avere la hall chiusa..passi il pagamento della camera,ma mi volete almeno avvisare? Oppure un servizio di guardiania attivo di notte per le emergenze?recensione super negativa.. Per il resto,la camera,almeno il primo giorno,era pulita..

Dear Fabio M, I am sorry to hear your travel agent did not explain our opening hours to you. Also due to the size of our apartments and the competitive rates we offer cleaning of our rooms are done weekly however a mini clean can be performed for a small fee. I am sorry for any confusion. kind Regards David Hutcheon

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 256 recensioni 9.7/10 Posizione
  • 307 recensioni 6.5/10 Camera
  • 191 recensioni 8.1/10 Servizio
  • 17 recensioni 2.3/10 Internet
  • 129 recensioni 7.6/10 Piscina
  • 129 recensioni 4/10 Pulizia
  • 126 recensioni 3.6/10 Servizi
  • 25 recensioni 1.2/10 Cibo

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