Mantra Heritage 4 stelle

Giudizio clienti (Valutazione ALL) 4.0/5 446 recensioni

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Descrizione

I plus dell'hotel

  • Situato nel centro della città

  • Barbecue gratuiti e area comune

  • Appartamenti autonomi e spaziosi

  • Piscina all'aperto e spa

  • Vicino a ristoranti e bar

Le nostre sistemazioni

Camera

Camera Luxe con 1 letto matrimoniale

  • 2 persone massimo
  • 42 / 452 sq ft
  • Biancheria da letto 1 x Letto/i queen size
  • Più alloggi: Balcone

Posizione dell'hotel

Mantra Heritage

16 Warner Street
4877 PORT DOUGLAS
Australia

Coordinate GPS:-16.482759, 145.462916

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Wifi
  • Aria condizionata
  • Proprietà 100% non fumatori

Piscina

Stretching over 1200 square metres, Mantra Heritage offers two Saltwater Lagoon Pools (one heated) as well as whirlpool spas. Soak up the sun in true North Queensland style as you enjoy relaxing in the water.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.0/5  446 recensioni

Giudizio TripAdvisor  4.0/5  774 recensioni

Great Location, but for a Mantra Hotel - not up to standard.

Punteggio Tripadvisor 3.0/5

Girlioxo Recensione certificata TripAdvisor

Locality wise, Fabulous. Size of room, great. Amenities provided great. Pool was lovely. But the customer service at beginning and end along with the smell/cleanliness left alot to be desired. When we arrived, the office was closed despite being within displayed times on the door. We weren't given clear directions to the key safe for our room key, but after a walk around, managed to find it. As soon as we entered the lift to our floor, there was a damp smell as well as in the room. This stayed, enough that we got a plug in fragrance neutraliser for our stay. There was also obvious mould all in the shower, both on tiles and along the length of the screen door handles. The wifi regularly cut out and needed to be signed back into, given the duration of our stay it was very frustrating. After our departure, we realised we'd forgotten some things in our room fridge, whilst we can understand sometimes patrons may leave things for discarding- there were a number of large unused/unopened items that a courtesy call could have warranted. When called to ask, there wasn't even an attempt to confirm if still remaining or not. Disappointing stay given price and brand. Have stayed with many Mantra's in the past, will question in the future.

Good location

Punteggio Tripadvisor 4.0/5

Parko2023 Recensione certificata TripAdvisor

We stayed for a couple of days in 1401. It was nice but a bit dated. The photos didn’t fully match the room. It was a perfect location for us and the price was reasonable. The pools were good but no back jets on the spas just bubbles under you. Nice outdoor kitchen

Holiday

Punteggio Tripadvisor 3.0/5

Aaron s Recensione certificata TripAdvisor

Pros- location,room nicely appointed, access to pools and friendly staff cons- pool and spa dirty needed cleaning We mentioned it to reception and they told us it was to be cleaned that day and it never happened), too much light from external light coming into bedroom even with blind down, stained cushions on lounge and had to ask daily for toilet paper, detergent and fresh towels and stayed 3 nights.

Excellent stay but be a little more attentive as to who your guests are

Punteggio Tripadvisor 5.0/5

Ange0015 In coppia - Recensione certificata TripAdvisor

Excellent stay. Only weird part was that we checked out, then used the pool. When we walked back into reception, the bloke (assuming he was the manager) asked if we were staying at the property. But the girl that was there with him had just checked my partner out a couple hours prior. They didn’t seem busy at all. Just made us feel uncomfortable to say yeah, we were paid guests. Was an awkward end to what otherwise was an awesome stay. The room we got was absolutely wonderful. And our one-nighter (checking in Sat 27th Jan, checking out Sun 28th Jan) was very relaxing and just what we needed. The girl that checked us in was absolutely lovely.

Dear Ange, We very much appreciate your comments regarding your stay at the Mantra Heritage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Heritage

Per un hotel di quel livello non mi aspettavo della carenze così evidenti..

Punteggio Tripadvisor 1.0/5

solibio Recensione certificata TripAdvisor

Da fuori la struttura e' molto bella e si trova nella via parallela al centro( di notte si può passare all'interno della struttura per sbucare nella via centrale).. Un neo evidente e' costituto dalla mancanza della rampa per accedere( se avete della valigie pesanti,vi attaccate..).. Le dovete prendere di peso e via. Ma i problemi veri sono altri: la reception e' aperta dalle 8 alle 18.. Internet libero nella hall( il pc e' zeppo di virus,quindi lento) solo per quelle ore.e notizia clamorosa!! Pulizia nella camera solo a pagamento!!solo che l'addetta non ce l'ha detto all'arrivo,ne' vi era alcun cartello indicante ciò in camera.la mattina dopo siamo partiti presto per l'escursione,rientrati,camera in disordine ,asciugamani per terra..erano le 18 30,non posso chiedere spiegazioni,reception chiusa.consulto il sito dell'hotel e noto tra le righe che il servizio era a pagamento.solo che la mattina dopo di nuovo escursione alle 7.. Morale della favola,ci siamo adattati e asciugati con il Phone per tre giorni..anche se avessi voluto acquistare internet oppure la pulizia della camera,come potevo farlo se la reception era chiusa alle 18? Incredibile.l.mi sono lamentato di questa cosa con l'agenzia.inoltre una sera ho avuto un problema che dovevo comunicare tramite mail,non mi sono connesso in hotel perché la hall era chiusa,mi sono arrangiato qua e la' con qualche wifi libera( cercandola tra decine di locali,visto che non hanno l'abitudine di avere internet...). Insomma un incubo..da recensore di così tante strutture non mi era mai capitato di pagare un servizio di pulizia,ma soprattutto di avere la hall chiusa..passi il pagamento della camera,ma mi volete almeno avvisare? Oppure un servizio di guardiania attivo di notte per le emergenze?recensione super negativa.. Per il resto,la camera,almeno il primo giorno,era pulita..

Dear Fabio M, I am sorry to hear your travel agent did not explain our opening hours to you. Also due to the size of our apartments and the competitive rates we offer cleaning of our rooms are done weekly however a mini clean can be performed for a small fee. I am sorry for any confusion. kind Regards David Hutcheon

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 260 recensioni 9.7/10 Posizione
  • 356 recensioni 5.4/10 Camera
  • 214 recensioni 7.8/10 Servizio
  • 23 recensioni 2.9/10 Internet
  • 146 recensioni 3/10 Pulizia
  • 142 recensioni 7.1/10 Piscina
  • 127 recensioni 4.2/10 Servizi
  • 65 recensioni 3.9/10 Atmosfera

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