Mantra Portsea 4 stelle

Giudizio clienti (Valutazione ALL) 4.0/5 1.537 recensioni

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Descrizione

I plus dell'hotel

  • Ottima posizione vicino a negozi, ristoranti e la spiaggia

  • Appartamenti autonomi e spaziosi

  • Campi da tennis, spa e piscina a laguna

  • A poca distanza a piedi dal centro città

Le nostre sistemazioni

Posizione dell'hotel

Mantra Portsea

76 Davidson Street
4877 PORT DOUGLAS
Australia

Coordinate GPS:-16.492078, 145.464633

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Proprietà 100% non fumatori

POOL BAR

In vero stile tropicale del Queensland, il bar in piscina è a disposizione degli ospiti per un drink o uno snack. Il Lagoon Pool Bar ora funzionerà con orario stagionale dalle 12:00 alle 17:00 dal martedì al sabato. Bevande disponibili 24/7 al Lobby Shop.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.0/5  1.537 recensioni

Giudizio TripAdvisor  3.5/5  2.541 recensioni

Mantra PortSea was a letdown

Punteggio Tripadvisor 1.0/5

Laura S Recensione certificata TripAdvisor

We checked into our room for a birthday weekend and it was a severe letdown. The room hadn’t been maintained well, stains on couch and bed and damage to the walls, doors and bed frame. Room hadn’t even been cleaned properly, there a pad wrapper from the person before us. Food crumbs and sand on the couch when we arrived. Clothes horse was rusty. We requested a room change and that came at an extra cost. The bar fridge was filled with ice and leaking out onto the tiles. Room claimed kitchenette but there wasn’t even any cutlery or crockery for us to have breakfast. Bar closed on Sundays. We had a free breakfast voucher sent from All Accor to use at any of their locations. Staff said we could use the voucher but we were charged for breakfast upon checkout. Staff said they couldn’t deduct the voucher off our bill. Extremely disappointing considering the price we paid. No point being an All Accor member if one “free” nights accomodation in a rundown hotel is all you get. Won’t be going back

Dear Laura, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests in particularly our loyalty members. I have also shared your comments with our Housekeeping Manager to further understand where the lapses occurred that you mentioned. Rest assured this is not the norm. With the Lagoon Pool Bar, as we have now entered the Low Season in Port Douglas we are operating on reduced times, and this information is displayed on our website. Unfortunately, it is not financially viable for us to operate normally during the Low Season when the property is tracking at such low occupancy. As an alternative though, guests have access to beverages through the Reception Lobby Shop so our valued guests can still enjoy a cold beverage when relaxing at the pool. Guests that wish to redeem their welcome drink can do so through Reception directly. Laura, your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back in the future where I have no doubt your next experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Fabulous resort perfect for couples or families.

Punteggio Tripadvisor 5.0/5

Amelia R In famiglia - Recensione certificata TripAdvisor

We had an amazing family holiday staying at Mantra Portsea with our teenage / adult children. The pools were amazing with some being refreshingly cool while others were warm which was perfect at night. The swim up bar was a hit. The Continental breakfast had loads of variety with the pancake maker being a favourite. We loved our dual access apartment with its pool access from our private patio. The pools, buildings and surrounds were always spotless and the resort has a private track at the back leading straight to the beach. The staff were always friendly and eager to please and we certainly had no issues with the Wifi. I highly recommend Mantra Portsea Port Douglas.

Dear Amelia R, Thank you so much for taking a moment out of your day to share the glowing feedback concerning your recent stay at Mantra Portsea. We are humbled by your kind words so thank you so much. Thank you for recommending us and we look forward to welcoming you and your family again one day. Best Wishes, Paul Cahill General Manager

Deludente!

Punteggio Tripadvisor 3.0/5

973monicaa In coppia - Recensione certificata TripAdvisor

Un hotel di quella categoria e di quelle proporzioni che non ha un ascensore e che non prevede la pulizia della camera non è accettabile! La signorina dello staff che ci ha seguito al ceck in era svogliata e poco professionale. La camera non aveva l'accesso diretto alla piscina come previsto e c'era forte odore di umidità. Inoltre nonostante la grandezza non c'era spazio per appoggiare ed aprire le valigie, abbiamo dovuto spostare dei mobili per poterci organizzare con i bagagli.Non consiglio questo hotel perché in Port Douglas si può sicuramente trovare di meglio!

Thank you for taking the time to review us Monica! We do advertise as being self contained apartments, with 1 complimentary housekeeping service for stays longer than 1 week. All guest amenities and room towels can be replaced FOC upon request, as outlined in our Guest Welcome Pack. Our 'Hotel' rooms are our standard room type, with measurements of the room and features listed on our website. Guests find these the perfect option for shorter stays, and as a cost-effective option to allow for more spending on activities and dining in Port Douglas. We hope you enjoyed the beaches, restaurants and beautiful scenery of Port Douglas.

Sporco

Punteggio Tripadvisor 1.0/5

iadera2017 In coppia - Recensione certificata TripAdvisor

Siamo stati in questo htl per 6 notti, non ci hanno mai pulito la Camera, cambiato gli asciugamani per carità che indecenza. La nostra stanza dava sulla piccola vasca idromassaggio dotato di angolo barbecue...impossibile aprire le finestra dalla puzza di arrosto schiamazzi di bambini, armadio rotto doccia sporca. Alla reception ragazzine poco gentili. Colazione nella media. Mai più

Paradisiaco

Punteggio Tripadvisor 5.0/5

637gianluigid Recensione certificata TripAdvisor

Magico,elegante e tranquillo.attaccato al mare , ci si arriva attraverso un viale strapieno di piante tropicali e uccelli bellissimi. Si arriva in spiaggia ....e che spiaggia....ricca di palme e sabbia chiara ....spiaggia immensa e mare bellissimo. Tranquillità e bellezza si apprezzano a port . Hotel pulito con possibilità di fare il bbq.tante piscine e bar sulla piscina...ti servono mentre sei in acqua. Ingresso resort spettacolare

Thank you for your review, So glad you had a great time and have enjoyed Mantra Portsea! Kind regards, Lisa Brown General Manager

In collaborazione con TripAdvisor

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