Mantra Portsea 4 stelle

Giudizio clienti (Valutazione ALL) 4.0/5 1.504 recensioni

Mantra Portsea - Image 1
Mantra Portsea - Image 2
Mantra Portsea - Image 3
Mantra Portsea - Image 4

Descrizione

I plus dell'hotel

  • Ottima posizione vicino a negozi, ristoranti e la spiaggia

  • Appartamenti autonomi e spaziosi

  • Campi da tennis, spa e piscina a laguna

  • A poca distanza a piedi dal centro città

Le nostre sistemazioni

Posizione dell'hotel

Mantra Portsea

76 Davidson Street
4877 PORT DOUGLAS
Australia

Coordinate GPS:-16.492078, 145.464633

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Proprietà 100% non fumatori

POOL BAR

In vero stile tropicale del Queensland, il bar in piscina è a disposizione degli ospiti per un drink o uno snack. Il Lagoon Pool Bar ora funzionerà con orario stagionale dalle 12:00 alle 17:00 dal martedì al sabato. Bevande disponibili 24/7 al Lobby Shop.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.0/5  1.504 recensioni

Giudizio TripAdvisor  3.5/5  2.543 recensioni

Run down poorly maintained.

Punteggio Tripadvisor 1.0/5

Amanda O Recensione certificata TripAdvisor

We have just returned from a 5 night stay at Mantra Portsea. Upon arrival the staff were very friendly and helpful. However that’s about where the positives ended for this accommodation. Going into our room it absolutely stank like mouldy washing and it was not clean at all, dead bugs squashed into walls and blinds, mould in the bathroom and dirty windowsills and floors. The furniture was dirty and stained. Our king bed was 2 single beds pushed together and all in all it was disappointing, with terrible bedding. We sucked it up and headed to the pool for a few cocktails, only to find that as soon as 5pm rolls around, no matter how many people are in the pool/at the bar it closes. We then had 2 days in a row of the fire alarm go off at ungodly hours of the morning jolting us awake, then not even an explanation or apology until we brought it up. All in all our holiday to Port Douglas was fantastic however the down side was this accommodation we won’t be staying here again and suggest others look elsewhere. I have now read some recent reviews and it seems quite a common complaint, and the hotel responds to each one with a copy paste reply which is also disappointing to see. For what we paid for our accommodation it was extremely disappointing.

Dear amandaoT9474UG, Thank you for again sharing your feedback through another review platform and we are again sincerely sorry that your experience with us was not as it should have been. Rest assured that review responses are not just copy and paste as you suggest. We take the time to read and review your feedback. We acknowledge that we could have done better. We could have either provided additional cleaning to your room or moved you to another room that was more suitable as we want our guests to be comfortable during their stay with us however if our team are not made aware of any issues with a stay then it is so difficult for us to make things right. I have no doubt that if we were able to have moved you to a different room, then your experience may have been different outcome. I have also passed on your comments to our Housekeeping Manager for further review and explanation. Regarding the fire alarm activation on the early morning of the 6th, this was unfortunately a false alarm. While we cannot control when our fire equipment may activate, we understand that being woken up can be inconvenient. However, these systems are in place to protect our guests and staff in the event of a real emergency. With regards to our Lagoon Pool Bar, as we are now in the Wet Season, the Pool Bar operates on Seasonal Hours from 12pm till 5pm and closed on Sunday and Monday. We are open and transparent regarding this and is displayed on our websites. Unfortunately, due to the low occupancy sustained in November and December, it is not financially viable to maintain longer opening hours. That said, at Reception we also have a fully stocked Lobby Shop fridge available for guests to purchase any beverages, as an alternative. We are again sincerely sorry that your stay with us was not as it should have been. Should you decide to return and allow us an opportunity to make amends one day in the future rest assured we will do all we can to try and restore your faith in us. Kind Regards, Paul Cahill General Manager

Well located and friendly staff

Punteggio Tripadvisor 5.0/5

Curiosity08180939667 Recensione certificata TripAdvisor

My 6 days stay at Mantra PortSea was wonderful. I was initially not happy with my single room, the front desk staff helped immediately and shifted me to a 1 bedroom apartment which was quite spacious with the pool view and a balcony. I reached there earlier than the check in time , they let me use their facilities and also made my room available 3 hrs before the check-in time. During the whole stay she helped with my tour arrangements and other queries. The staff members of the pool bar were very friendly too. I recommend this accommodation to everyone.

Dear Curiosity08180939667, We really appreciate you taking the time to share your experience and we are delighted to read that your stay with us was a positive one and that you enjoyed your time in Port Douglas. It was our absolute pleasure serving you as our valued guest and we look forward to being able to welcome you again one day. Thank you for recommending us and we hope to see you again. Best Wishes, Paul Cahill General Manager

Deludente!

Punteggio Tripadvisor 3.0/5

973monicaa In coppia - Recensione certificata TripAdvisor

Un hotel di quella categoria e di quelle proporzioni che non ha un ascensore e che non prevede la pulizia della camera non è accettabile! La signorina dello staff che ci ha seguito al ceck in era svogliata e poco professionale. La camera non aveva l'accesso diretto alla piscina come previsto e c'era forte odore di umidità. Inoltre nonostante la grandezza non c'era spazio per appoggiare ed aprire le valigie, abbiamo dovuto spostare dei mobili per poterci organizzare con i bagagli.Non consiglio questo hotel perché in Port Douglas si può sicuramente trovare di meglio!

Thank you for taking the time to review us Monica! We do advertise as being self contained apartments, with 1 complimentary housekeeping service for stays longer than 1 week. All guest amenities and room towels can be replaced FOC upon request, as outlined in our Guest Welcome Pack. Our 'Hotel' rooms are our standard room type, with measurements of the room and features listed on our website. Guests find these the perfect option for shorter stays, and as a cost-effective option to allow for more spending on activities and dining in Port Douglas. We hope you enjoyed the beaches, restaurants and beautiful scenery of Port Douglas.

Sporco

Punteggio Tripadvisor 1.0/5

iadera2017 In coppia - Recensione certificata TripAdvisor

Siamo stati in questo htl per 6 notti, non ci hanno mai pulito la Camera, cambiato gli asciugamani per carità che indecenza. La nostra stanza dava sulla piccola vasca idromassaggio dotato di angolo barbecue...impossibile aprire le finestra dalla puzza di arrosto schiamazzi di bambini, armadio rotto doccia sporca. Alla reception ragazzine poco gentili. Colazione nella media. Mai più

Paradisiaco

Punteggio Tripadvisor 5.0/5

637gianluigid Recensione certificata TripAdvisor

Magico,elegante e tranquillo.attaccato al mare , ci si arriva attraverso un viale strapieno di piante tropicali e uccelli bellissimi. Si arriva in spiaggia ....e che spiaggia....ricca di palme e sabbia chiara ....spiaggia immensa e mare bellissimo. Tranquillità e bellezza si apprezzano a port . Hotel pulito con possibilità di fare il bbq.tante piscine e bar sulla piscina...ti servono mentre sei in acqua. Ingresso resort spettacolare

Thank you for your review, So glad you had a great time and have enjoyed Mantra Portsea! Kind regards, Lisa Brown General Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 462 recensioni 9.2/10 Posizione
  • 890 recensioni 5.4/10 Camera
  • 710 recensioni 7.5/10 Servizio
  • 37 recensioni 4.7/10 Internet
  • 450 recensioni 3/10 Pulizia
  • 424 recensioni 8.6/10 Piscina
  • 375 recensioni 5.1/10 Servizi
  • 340 recensioni 4.2/10 Comfort

Implementato da Trustyou

Nostre ulteriori strutture nelle vicinanze

Tutti i nostri hotel a Port Douglas