Mantra Portsea 4 stelle

Giudizio clienti (Valutazione ALL) 4.0/5 1.442 recensioni

Mantra Portsea - Image 1
Mantra Portsea - Image 2
Mantra Portsea - Image 3
Mantra Portsea - Image 4
76 Davidson Street, 4877 PORT DOUGLAS, Australia

Descrizione

I plus dell'hotel

  • Ottima posizione vicino a negozi, ristoranti e la spiaggia

  • Appartamenti autonomi e spaziosi

  • Campi da tennis, spa e piscina a laguna

  • A poca distanza a piedi dal centro città

Le nostre sistemazioni

Posizione dell'hotel

Mantra Portsea

76 Davidson Street
4877 PORT DOUGLAS
Australia

Coordinate GPS:-16.492078, 145.464633

Telefono
Fax +61 7 4087 2000

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Proprietà 100% non fumatori

POOL BAR

In vero stile tropicale del Queensland, il bar in piscina è a disposizione degli ospiti per un drink o uno snack. Il Lagoon Pool Bar ora funzionerà con orario stagionale dalle 12:00 alle 17:00 dal mercoledì al sabato. Bevande disponibili 24/7 nella hall.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.0/5  1.442 recensioni

Giudizio TripAdvisor  3.7/5  2.550 recensioni

Cleanliness was an issue

Punteggio Tripadvisor 3.0/5

Allyson S In coppia - Recensione certificata TripAdvisor

A young English lady was wonderful at reception, very helpful on all interactions. Resort location was a 10 minute walk to Main Street, 5 mins from 4 mile beach. Resort cleanliness is average, our bed head had signs of mould, ceiling fan was in need of a clean. Most concerning was a large skip bin that was very full of rubbish and a very large pile of bags of dirty linen which continued to grow over our 3 night stay. We also asked for extra beach towels one day as the ones we had were damp and we were going on a reef cruise. Reception basically wanted us to bring the damp ones to them and swap for clean ones! We were a little shocked, and managed to finally get two towels after a little back and forth, have never had this before at any hotel we have stayed. Breakfast was included and was quite nice. Really appreciated it every day of our stay. We had a lovely holiday overall but would not stay at this resort again due to the cleanliness issues. There are an abundance of accommodation options in Port Douglas and we would definitely look elsewhere in future.

Dear Allyson, Thank you for taking a moment out of your day to share you feedback about your recent stay with us in Port Douglas. We really appreciate the kind words about Kirsty our Front Office Team Leader. She is a great asset to the team and glad she was able to look after you so well. We are certainly in a great location and with an easy 200m access to our beautiful 4 Mile beach we are situated in a great position. We were sorry to learn that you felt that the resort cleanliness wasn't as it should be. Regarding the skip bin, we have already since spoken to the contractor that was engaged to undertake pool tiling works and have it removed. In addition, we have also addressed the linen bags with our linen supplier. Unfortunately, the supplier failed to provide us with empty trolleys. Whilst this is no excuse, the supply of linen trolleys was not in our full control. We are sincerely sorry though that this affected your overall experience with us. Properties within the network such as Peppers or Pullman are Full-Service properties where daily room servicing occurs. For Mantra properties they are called Select Service properties whereby limited room servicing is provided. Should guests require an additional room cleaning service, a charge does need to be imposed outside of the scheduled towel change, depending on the length of stay. We provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this, and we are sincerely sorry that this affected your stay with us. We appreciate you taking a moment of your time to share your experience and we are glad that overall, your stay was a positive one. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back in the future where I have no doubt your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

If in doubt, ring direct!

Punteggio Tripadvisor 5.0/5

50F Recensione certificata TripAdvisor

Based on the website, Portsea met all our preferences in both amenities, location & price. Based on reviews I had some concerns so I rang the resort direct and they were incredible helpful in clearing any doubt and helped me choose the ideal room for our 7 days. We booked a studio room (#58A) and were at the quieter rear side of the resort overlooking a large plunge pool. This is also the closest access to the beach. We were on level 2 which avoids stairs as same level as reception. Pool is ground level but easy access. Overall our suite was spotless with a large balcony complete with a comfy outdoor cane dining suite. We loved leaving the bedroom shutters open at night waking up to the sound of the beach each morning. The pool area is incredibly well kept and the tropical gardens well maintained. The comments about musky smells we associate with the tropical climate but prefer that than the alternative overpowering deodorisers. . All in all we really enjoyed our stay and though stating non serviced, we were given towels exchange vouchers. An enjoyable walk in and out of town under natures shady canopies. Not 5 star but def an incredible pool area and ticked a lit of boxes for us.

Dear 50F, Thank you so much for sharing your feedback and we are so glad to hear that your stay with us was a success. We really appreciate the kind words so thank you. Our team works very hard to try and deliver a clean and comfortable accommodation choice for travellers and it was great to read that it ticked all the boxes for you. We look forward to welcoming you again in the future should you return back to Port Douglas. Best Wishes, Paul Cahill General Manager

Deludente!

Punteggio Tripadvisor 3.0/5

973monicaa In coppia - Recensione certificata TripAdvisor

Un hotel di quella categoria e di quelle proporzioni che non ha un ascensore e che non prevede la pulizia della camera non è accettabile! La signorina dello staff che ci ha seguito al ceck in era svogliata e poco professionale. La camera non aveva l'accesso diretto alla piscina come previsto e c'era forte odore di umidità. Inoltre nonostante la grandezza non c'era spazio per appoggiare ed aprire le valigie, abbiamo dovuto spostare dei mobili per poterci organizzare con i bagagli.Non consiglio questo hotel perché in Port Douglas si può sicuramente trovare di meglio!

Thank you for taking the time to review us Monica! We do advertise as being self contained apartments, with 1 complimentary housekeeping service for stays longer than 1 week. All guest amenities and room towels can be replaced FOC upon request, as outlined in our Guest Welcome Pack. Our 'Hotel' rooms are our standard room type, with measurements of the room and features listed on our website. Guests find these the perfect option for shorter stays, and as a cost-effective option to allow for more spending on activities and dining in Port Douglas. We hope you enjoyed the beaches, restaurants and beautiful scenery of Port Douglas.

Sporco

Punteggio Tripadvisor 1.0/5

iadera2017 In coppia - Recensione certificata TripAdvisor

Siamo stati in questo htl per 6 notti, non ci hanno mai pulito la Camera, cambiato gli asciugamani per carità che indecenza. La nostra stanza dava sulla piccola vasca idromassaggio dotato di angolo barbecue...impossibile aprire le finestra dalla puzza di arrosto schiamazzi di bambini, armadio rotto doccia sporca. Alla reception ragazzine poco gentili. Colazione nella media. Mai più

Paradisiaco

Punteggio Tripadvisor 5.0/5

637gianluigid Recensione certificata TripAdvisor

Magico,elegante e tranquillo.attaccato al mare , ci si arriva attraverso un viale strapieno di piante tropicali e uccelli bellissimi. Si arriva in spiaggia ....e che spiaggia....ricca di palme e sabbia chiara ....spiaggia immensa e mare bellissimo. Tranquillità e bellezza si apprezzano a port . Hotel pulito con possibilità di fare il bbq.tante piscine e bar sulla piscina...ti servono mentre sei in acqua. Ingresso resort spettacolare

Thank you for your review, So glad you had a great time and have enjoyed Mantra Portsea! Kind regards, Lisa Brown General Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

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