Pullman Port Douglas Sea Temple Resort and Spa 5 stelle

Giudizio clienti (Valutazione ALL) 4.2/5 929 recensioni

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Pullman Port Douglas Sea Temple Resort and Spa - Image 1
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Pullman Port Douglas Sea Temple Resort and Spa - Image 4
Mitre Street, 4877 PORT DOUGLAS, Australia

Descrizione

I plus dell'hotel

Al Pullman Port Douglas Sea Temple Resort & Spa gli ospiti, coccolati e rilassati, trovano una cucina australiana moderna al ristorante Aqua, un drink al Pool Bar e poi accesso cablato e WIFI, servizio in camera 24 ore, business center e palestra.

Le nostre sistemazioni

Attico

Three Bedroom Penthouse apartment

Foto non contrattuale

  • 7 persone massimo
  • 167 m² / 1797 sq ft
  • Biancheria da letto 3 x Letto/i king size
  • Vista: Vista sulla laguna

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Posizione dell'hotel

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

Coordinate GPS:-16.52604, 145.472916

Telefono
Fax +61 7 4084 3599

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Wifi
  • Aria condizionata
  • Bar
  • Proprietà 100% non fumatori
  • Servizio in camera

AQUA RESTAURANT

Seduti al ristorante Aqua e affascinati dalla splendida vista della piscina laguna, gustate il nostro menu australiano, unico e di tendenza, con influenze internazionali. L'Aqua vanta inoltre una lunga lista di vini provenienti da tutto il mondo.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.2/5  929 recensioni

Giudizio TripAdvisor  4.2/5  2.313 recensioni

Disappointing Decline – No Longer a Five-Star Experience

Punteggio Tripadvisor 2.0/5

thecurioustravellers Recensione certificata TripAdvisor

I stayed at Sea Temple Port Douglas earlier this month and was genuinely disappointed, particularly given how highly this property was regarded in the past. The restaurant experience was extremely poor. The food was basic to the point of being inedible, which is unacceptable for a resort that still markets itself as five-star. We also tried room service, which took over an hour to arrive and was delivered cold. This alone suggests serious operational issues. Unfortunately, the problems didn’t stop there. The overall atmosphere felt unmanaged. Staff were frequently standing around talking rather than attending to guests. Beer cans and plastic cups were left around the pool area for days, and sun loungers were often left in disarray, never being reset or cleaned each morning. These are basic hospitality standards that simply weren’t met. What stood out most was the apparent lack of management presence. There was no sense of oversight, urgency, or pride in maintaining the resort. Sea Temple no longer resembles the polished, premium experience it offered a few years ago. This property has enormous potential, but something needs to change immediately. Until standards, service, and management improve, it cannot be recommended as a five-star resort.

Unacceptable Pool Conditions and Dismissive Management

Punteggio Tripadvisor 1.0/5

dominics371 Recensione certificata TripAdvisor

We arrived at Pullman Sea Temple Port Douglas on a Saturday. Over the course of four days, the main pool steadily deteriorated — from slightly cloudy to dark green and, in appearance, resembling a swamp. Despite this, resort staff repeatedly assured guests that the water was “safe to swim.” The pool largely remained accessible, with limited and poorly positioned signage. Even during brief periods when the pool was reportedly closed, signs were placed in common or corridor areas, which was ineffective for a resort dominated by swim-out rooms. As a result, many guests continued using the pool directly outside their accommodation. What I found particularly disappointing was the attitude taken by resort staff when concerns were raised. At one point, it was explicitly stated to us that we were “not their customer” because our accommodation had been privately rented. This was said openly and left a very poor impression, especially given the ongoing issues impacting the stay. During the stay, I developed what a medical professional described as folliculitis, a skin condition that can be associated with exposure to unclean water. I cannot state definitively that the pool caused this, but the timing and circumstances were concerning. By contrast, the private accommodation owner was significantly more professional and empathetic. They acknowledged the challenges we faced — including the lack of a usable pool for much of the stay — and, while limited in what they could do, they did provide a small amount of compensation, which was appreciated. For a resort positioned as a premium destination, the lack of transparency, empathy, and guest-focused care was deeply disappointing. Based on our experience, I would not return or recommend this property.

ホテルでゆっくりできる最高のリゾート

Punteggio Tripadvisor 5.0/5

Maps22047985690 Recensione certificata TripAdvisor

Swim Inの2ベッドルームの部屋に家族4人(大人2人、小学生2人）で3泊しました。 フロント、レストランのスタッフは皆親切でフレンドリー。とても良い滞在ができました。 部屋には、立派なキッチン、冷蔵庫、電子レンジ、コーヒーサーバー、トースター、電気ポット、食器類、調理器具、食洗器、洗濯機・乾燥機　なんでも揃っています（箸、炊飯器はなし）。 部屋で調理できる、洗濯できるのは子連れには大変ありがたかったです。 Wi-Fiもホテル全体で問題なく使え、部屋のテレビ(リビングと寝室1つに設置されていました)では、NetflixやYouTubeなど見られ、インターネット環境も問題なかったです。 部屋から直接プールに入れるのは子供も大喜びで、のんびり休憩しながら何度も入りました。 ベランダも広く、水の音を聞きながらベランダで読書するだけでもとてもリラックスできました。 プールバーの音楽がうるさいとの口コミがあったので心配してたのですが、改善されたのか、プールにいれば聞こえますが、ベランダでかすかに聞こえる、部屋に入れば全然聞こえない程度でした。 ルームサービスは部屋に貼ってあったQRコードを読み込むとスマホやタブレットから注文でき、英語が苦手な我が家でもストレスなく注文できました。 徒歩圏内にレストランやショップは無いので、ポートダグラスを周遊しているSRというトランスファーバスを利用しました。ホテルには専用の呼出電話が設置されているので問題ないのですが、帰りは自分で電話して迎えに来てもらいます。最初は緊張しましたが、自分がいる場所さえ言ば問題なく迎えに来てもらえました。 ホテルでのんびり過ごすことができて、最高の休暇になりました。

Dear Maps22047985690, Thank you for taking the time to provide us with your feedback of The Pullman Port Douglas Sea Temple Resort & Spa. We are thrilled to receive a 5-star review and hope to be able to welcome you back to the resort in the near future. Warm Regards Joe Spellissy Assistant Manager

Incantevole

Punteggio Tripadvisor 5.0/5

corrado702015 Viaggio con amici - Recensione certificata TripAdvisor

Incredibile hotel di lusso immerso in un parco lussureggiante ... piscina da sogno. Camere ampie, anzi ampissime, super confortevoli e dotate di ogni comfort. Bar e ristorante sulla piscina dove sorseggiare e gustare ottimi drink e cibi buonissimi. Buona la sala fitness anche se un po piccola.

Thankyou for your review corrado702015. We're thrilled to hear you had an enchanting stay with us and enjoyed your time relaxing at our resort. Thankyou for your feedback regarding our gym, you will be pleased to know that our Body Corporate is currently expanding our gym! Thankyou again for your review and we hope you have a wonderful time during the rest of your travels.

Publicità ingannevole

Punteggio Tripadvisor 1.0/5

Hugh C Recensione certificata TripAdvisor

Questo non è un vero resort, ma un immobile d'appartamenti attorno ad una piscina (stupenda, bisogna ammettere). L'ubicazione è ridicola, a delle miglia lontano da tutto. Un solo ristorante, quindi siete con le spalle al muro.

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 213 recensioni 7.6/10 Posizione
  • 610 recensioni 6.3/10 Camera
  • 664 recensioni 7.6/10 Servizio
  • 23 recensioni 0/10 Internet
  • 337 recensioni 8.8/10 Piscina
  • 335 recensioni 6/10 Cibo
  • 230 recensioni 3.5/10 Pulizia
  • 180 recensioni 7.6/10 Colazione

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Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.