曼特拉埃塔朗海滩酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 2,326 评论

曼特拉埃塔朗海滩酒店 - Image 1
曼特拉埃塔朗海滩酒店 - Image 2
曼特拉埃塔朗海滩酒店 - Image 3
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53 The Esplanade, 2257 埃塔朗, 澳大利亚

描述

酒店其他优惠

  • 毗邻海滩

  • 步行即可到达餐厅和咖啡馆

  • 毗邻渡船。

  • 室外泳池和水疗中心

  • 设施齐全的套房

我们的客房

酒店位置

曼特拉埃塔朗海滩酒店

53 The Esplanade
2257 埃塔朗
澳大利亚

GPS:-33.514848, 151.334722

电话
传真 +61 2 4344 8800

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 轮椅可通行
  • 无线网络
  • 空调
  • 100% 无烟酒店

游泳馆

A resort-style pool is located onsite for your enjoyment.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  2,326 评论

TripAdvisor 评级  3.8/5  3,558 评论

Central to everything

Tripadvisor 评级 5.0/5

Michael S 经 TripAdvisor 认证的评论

Wonderfully relaxing experience. Super Nice and central to everything. Undercover parking. Great staff. Nice all round.

Disappointing Anniversary Stay

Tripadvisor 评级 2.0/5

Alycoll 经 TripAdvisor 认证的评论

We booked a Deluxe Ocean View Suite at Mantra Ettalong Beach to celebrate our anniversary, and even called ahead to confirm we’d have a beautiful ocean view on a higher floor. Unfortunately, our experience didn’t match what was promised or paid for. Arriving at reception, we were told that the room we were meant to have is no longer available. The room we received was tired and dated, with two single beds pushed together instead of a king. The bathroom was disappointing, with mould in the shower and an old spa bath that was high and awkward to step into. Not a deluxe ocean view suite. The “ocean view” was more of a pool view on a lower level, where we could clearly hear conversations from the pool area, which made it feel far from private or special. Definitely not a room suited for a celebration. There was minimal acknowledgment of our anniversary, just drink vouchers for the club next door that didn’t cover basic drinks. Had we got the room we were promised, I would have rated much better. Overall, a disappointing stay that didn’t match the price or promises. We won’t stay here again.

High cost for shabby

Tripadvisor 评级 3.0/5

Coral-Lee S Couples - 经 TripAdvisor 认证的评论

Given it was a long weekend it was premium cost for two nights…$800 for 2 nights…great location but our room was shabby …stained carpet, tiny tv, mould in the bathroom, our deck furniture couldn’t have been more unwelcoming

Hi Coral-Lee, Thank you for sharing your feedback. We’re sorry to hear that your room didn’t meet expectations, especially with the bathroom, carpet, TV, and deck furniture. We really appreciate you letting us know, as it helps us improve the experience for future guests. We’re glad you enjoyed the location, and hope your next stay is much more comfortable.

Convenient location

Tripadvisor 评级 2.0/5

Stephanie G 经 TripAdvisor 认证的评论

The only good thing about this Mantra is the location - it is close to a beautiful beach and good cafes and restaurants. However the rooms are outdated and need renovating. We were told we had a King and a Queen and instead we were given a King and two singles. There were bugs in the kitchen and the air con made a loud clicking noise throughout the night until we turned it off. Additionally the pool isn’t heated which made it unsuitable for children.

Hi, Thank you for your comments. It’s wonderful to hear you enjoyed the beach and local area, though we’re sorry that your room and some of the facilities didn’t meet your expectations. We appreciate you sharing your experience, as it helps us identify where improvements can be made. We hope to provide a much better stay next time.

Charged without staying and no consideration of loyalty and future stay!

Tripadvisor 评级 1.0/5

Sarah S 经 TripAdvisor 认证的评论

Requested a change in dates through accor reservations, this was not actioned. We were then charged the full amount $951!! Even though we didn't check in or stay! Wanted to change the dates and stay in a few weeks and asked if they could credit the charge, they refused. They expected me to pay twice with zero consideration! But they did offer 20% discount on stay after next planned trip. Awful customer service behavior.

Hi, Thank you for sharing your feedback. As discussed in person, we understand the frustration caused by the booking issue and the charges. While we weren’t able to credit the original amount, we hope the 20% discount on your next stay helps make your future visit more enjoyable. We appreciate you bringing this to our attention, as it helps us continue to improve our processes and service.

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其他网络用户评价我们的酒店

  • 948 评论 9.7/10 位置
  • 1,554 评论 6.8/10 房间
  • 926 评论 8.1/10 服务
  • 31 评论 5.6/10 上网
  • 601 评论 5.5/10 舒适度
  • 595 评论 5.7/10 清洁度
  • 35 评论 4.4/10 早餐

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我们在附近的其他酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。