玛格丽特海岸西部码头度假酒店 5 星

客户意见评级 (ALL 评级) 4.0/5 1,587 评论

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1 Magenta Drive, 2261 马真塔, 澳大利亚

描述

酒店其他优惠

  • 位于海滨，拥有度假村风格的别墅

  • 户外泻湖泳池和室内温水游泳池

  • 令人惊叹的高尔夫球场和体育设施

  • Vie 日间水疗中心

  • 获奖餐厅和酒吧

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酒店位置

玛格丽特海岸西部码头度假酒店

1 Magenta Drive
2261 马真塔
澳大利亚

GPS:-33.310834, 151.522901

电话
传真 +61 2 4352 8199

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  1,587 评论

TripAdvisor 评级  3.9/5  900 评论

$5 Sprite

Tripadvisor 评级 1.0/5

Mark G 经 TripAdvisor 认证的评论

Outrageous pricing for drinks. Was charged $5 for a small glass of Sprite which was half filled with ice. Sprite was from a 1.25L bottle so likely they charging close to $50 a bottle. Outright greed and never returning. The two bar staff, one pouring and one taking payment, appeared totally uninterested. Very disappointing.

Anything is ok

客户意见评级 4.5/5

M. S. 家庭住宿 - 所有已确认评论

房间很舒适。

Dear Guest, Thank you for taking the time to share your review, we appreciate the feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Pullman Magenta Shores Team

Worst hotel experience yet

Tripadvisor 评级 1.0/5

J L 经 TripAdvisor 认证的评论

Absolutely disgraceful and rude condescending service. Booked a studio room only to receive a phone call 2 hours before check in that the aircon isn't working and it won't be working for the duration of the stay. They couldn't move us to a different room due to the hotel being at capacity apparently. Eventually offered $50 food and beverage credit for the first night, a few extra old fans were also offered with a move to a different room the following day. Upon arrival we were told the room isn't ready and we would receive a call when it was ready. At 3.25 still no phone call with check in being 3pm. Reception was rude and when questioned why no call was received was told 'we are unable to monitor what's happening and we are busy'. Don't promise something you can't deliver. On top of this all, when we wanted to open the sliding door for some air and ventilation whilst in the room after dinner the security door didn't lock. Couldn't contact reception of course as they close at 10pm and we discovered the lock wasn't working after this time, unable to resolve the safety/security issue as no other room is available regardless. We pre booked breakfast however we were told we might need to sit at the bar stools out of the breakfast area as the restaurant might not have any tables left. Why advertise breakfast as 7-10am when you need to prebook a table apparently? Have never experienced this at other hotels. Will never stay at Pullman Magenta Shores again. After staying a few times over the years the hotel and service has dropped dramatically.

Family Holiday

Tripadvisor 评级 2.0/5

saully102 家庭住宿 - 经 TripAdvisor 认证的评论

The original booking resulted in a massive overcharge by the hotel, pre paid breakfast rates were wrongly charged, this was corrected at my request and overcharge refunded. On arrival, room was not ready at the guaranteed time, a room upgrade was given but still over an hour delay to move in. Staff levels and their skill level was poor, any service or meal requests were very slow. Major problem occurred in the restaurant when staff claimed we had not paid in advance, highly embarrassing and disrupting. Seeking to correct their mistake we met disbelief and rudeness, eventually we were able to speak to a manager who was able to identify the company’s error. Was very hard to get service in restaurant and bars due to poor staff levels and delivery very slow. We stayed at peak time and paid peak tariff, so expected value for money which was not delivered. Did not receive any housekeeping services throughout the 4 day stay. Property and service did not meet expectations

Good afternoon Saully102, Thank you for taking the time to share your recent experience with us. We do apologise for any inconvenience this has caused you and your family. Your feedback is incredibly valuable, and we are committed to making improvements based on your experience. We do hope to welcome you back again soon. Kind regards, Rebecca King Front Office Manager

Nice resort for families.

Tripadvisor 评级 4.0/5

chet_l53 经 TripAdvisor 认证的评论

This Pullman resort has always been our preferred accommodation in this area, their villas were great and easy to access, you can just park your car right in front of the villa, we got everything we need to cook here and it is just about 7 minutes drive to The Entrance.

Dear Chester, Thank you for taking the time to share your recent stay with us. We are so glad you enjoyed your stay and hope to welcome you back again soon. Kind regards, Rebecca King Front Office Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 323 评论 8.8/10 位置
  • 1,082 评论 5.4/10 房间
  • 853 评论 7/10 服务
  • 61 评论 1/10 上网
  • 452 评论 3.1/10 清洁度
  • 433 评论 5.3/10 食物
  • 332 评论 5.7/10 舒适度
  • 312 评论 7.2/10 游泳池

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