玛格丽特海岸西部码头度假酒店 5 星

客户意见评级 (ALL 评级) 4.0/5 1,405 评论

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1 Magenta Drive, 2261 马真塔, 澳大利亚

描述

酒店其他优惠

  • 位于海滨，拥有度假村风格的别墅

  • 户外泻湖泳池和室内温水游泳池

  • 令人惊叹的高尔夫球场和体育设施

  • Vie 日间水疗中心

  • 获奖餐厅和酒吧

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酒店位置

玛格丽特海岸西部码头度假酒店

1 Magenta Drive
2261 马真塔
澳大利亚

GPS:-33.310834, 151.522901

电话
传真 +61 2 4352 8199

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

BARRETTS RESTAURANT

位置优越，可将马真塔海岸高尔夫球场宁静的球道和湖泊景色尽收眼底。现代风味的澳大利亚菜肴使用新鲜的当地食材，并融合了地中海风味和法国风味的影响。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.0/5  1,405 评论

TripAdvisor 评级  3.9/5  911 评论

A very disappointing experience for a Pullman. It may be a good choice if golf is all you are there to enjoy.

Tripadvisor 评级 2.0/5

Terry C 经 TripAdvisor 认证的评论

A very disappointing experience for a Pullman and the money. Our bedroom had no curtains and when moved to another room it was already occupied. Our third room was a justified upgrade. Very poor management and looks run down in places.

Extremely Disappointing & Over Priced

Tripadvisor 评级 3.0/5

Denise G 经 TripAdvisor 认证的评论

I live on the Central Coast & I booked 1 night here as I was attending a Work Farewell Dinner. To be honest, I was extremely unimpressed with my room that I paid over $320 for a Friday night. No housekeeking or breakfast included and a VERY dated looking room.This price was comparable to a Sydney Hotel that I often stay at, yet so below that standard. I would not recommend this Hotel for good valve at all on a Friday night or weekend. Probably highly unlikely I would ever stay again!

Black mould and dilapidated

Tripadvisor 评级 1.0/5

Vacationer139310 经 TripAdvisor 认证的评论

The room stunk like mould. Had black mould all over the curtains. Dirty marks on walls. Bathroom door was chopped along the bottom and the bathroom floor has stains. Bathroom tiles had pink mould in the grout. The chair had sweat stains on it. The outside furniture didn't match. For $360, it was NOT 5 star. It was 3 star, if that. Gross place. I came away feeling dirty and I felt short changed. Got my money back but wish I had never stayed there. Vile.

Bitterly disappointed

Tripadvisor 评级 2.0/5

Emma S 经 TripAdvisor 认证的评论

What a disappointing stay to say the least. We came through from Sydney for my boyfriend’s birthday to play golf and stay at the resort for 1 night and we were bitterly disappointed with the lack of service and amenities. When we first got to the room, we noticed there were no bottles of water in the room, there were stains in the carpet and our basin tap in the bathroom wouldn’t close properly. The cherry on the cake was breakfast the next morning. We queued for 20 minutes before we were able to be seated and it was evident that there was a severe shortage of staff as the young lady who was seeing to people at the desk kept on disappearing to attend to tables. When we eventually were attended to, we were asked our room number and whether we had breakfast included in our stay (we very much did), as if it was too much effort to check the list of room numbers that would be coming through for breakfast. We were then told to go through and dish food whilst a table is set for us and that we could order coffee in the meantime. The food had very clearly not been replenished throughout the breakfast service and there wasn’t even any bread to toast or juice in the dispensers. We got directed to an open table where there was no cutlery and 1 chair missing. We eventually shared the booth side of the seat and had to take it upon ourselves to get up and ask for cutlery. By this point, 20 minutes had passed and we’d still not received our coffees. It was with this that we opted to just up and leave as we weren’t optimistic that we’d actually ever get our coffees. I’ve never experienced such a shocking breakfast at a resort/hotel in my life and there was a clear lack of urgency, etiquette and attention to quality. My father is a general manager of a Hilton hotel, making quality hospitality something that I am very familiar with. What was supposed to be a celebratory birthday getaway turned into a disappointing and unfulfilling trip. I will never be back and suggest that some deep investigation and introspection needs to take place with regards to staff training, attention to detail and meeting the requirements of ensuring an enjoyable stay of guests.

Disappointing stay

Tripadvisor 评级 3.0/5

Elizabeth J 经 TripAdvisor 认证的评论

I have just returned from 2 night stay at Pullman Magenta Shores with my husband and 2 granddaughters. I am an Accor member. I booked a 2 bedrm villa for $974, using 2000 points, paying $ 924 for 2 nights including breakfast. I checked the Accor website on the day we were leaving and discovered there were 3 bedrm villas for $200 less than I paid, so I requested a complimentary upgrade and this occurred which we were grateful for. We were given 1602 villa. I understand villas are individually owned but Pullman management should ensure the villas are adequately serviced and maintained to a standard that is expected from the Pullman brand! Going on a short break and needing maintenance during your stay for heating and basic needs is just not good enough. If they arent working, don't rent it out. For $924 for two nights, we were somewhat disappointed in the accommodation. The unit was very basic and could do with some TLC, it was very cold and we could not heat the villa as the air conditioning was just blowing freezing cold air and there was only one extra blanket among us. We all slept in extra jumpers which was very uncomfortable. I have a severe lung condition and the cold air at night played havoc with my lungs. The dishwasher would not open and we (ourselves) managed to get it working on the last day, we never heard from the maintenance people about it. The balcony doors could not be opened and on the first day the smell of cleaning products was so strong we needed to open them for a short while and the maintenance man had to come in and he advised us that the locks are always stuck. Hello, replace them! We rang reception and went to see reception both days regarding the air conditioning fiasco and were advised on all occasions " we were on the list" for maintenance to attend to it. Unfortunately no one turned up to help with the issue and it remained unusable for the entire stay. Charging 5 star prices and delivering below par accommodation is not good business and is definitely not the standard of Pullman Hotels. It pains me to complain but as I take my granddaughters somewhere every school holidays, this was very a very disappointing holiday. We have stayed in much more luxurious accommodation for the price. The staff on reception continually advised us that Barretts was open Monday/Tuesday evening, yet when we tried to book we were advised by Shallows Cafe staff that the restaurant was not open. Perhaps communicate this with your reception staff? We had to dine at The Entrance on Tuesday evening as there was no kids menu at Shallows Cafe for dinner. The schedule for holiday activities was good, although the "all day games room" consisted of a table tennis table. The staff on reception and at breakfast were lovely. The breakfast was ok with selection of fruit, toast and a few pastries and I mean a few! There was a buffet of hot food which was average and the chef was on hand for cooked to order eggs. You got one specialty coffee and I asked for extra hot, but got lukewarm milk with a touch of coffee, so not sure what a normal coffee was like. The experience was marred by inadequate servicing of the villas especially in view of the price paid. When I rent accommodation I expect the basics like heating to be working! I think there is potential to be a good resort, but management need to ensure maintenance is updated and upheld or do not charge exorbitant prices, it is more worthy of 3 stars.

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其他网络用户评价我们的酒店

  • 314 评论 8.9/10 位置
  • 1,046 评论 5/10 房间
  • 776 评论 6.4/10 服务
  • 55 评论 0.6/10 上网
  • 459 评论 2.9/10 清洁度
  • 425 评论 5.2/10 食物
  • 325 评论 5.4/10 舒适度
  • 219 评论 5.5/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。