玛格丽特海岸西部码头度假酒店 5 星

客户意见评级 (ALL 评级) 4.0/5 1,600 评论

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1 Magenta Drive, 2261 马真塔, 澳大利亚

描述

酒店其他优惠

  • 位于海滨，拥有度假村风格的别墅

  • 户外泻湖泳池和室内温水游泳池

  • 令人惊叹的高尔夫球场和体育设施

  • Vie 日间水疗中心

  • 获奖餐厅和酒吧

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酒店位置

玛格丽特海岸西部码头度假酒店

1 Magenta Drive
2261 马真塔
澳大利亚

GPS:-33.310834, 151.522901

电话
传真 +61 2 4352 8199

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.0/5  1,600 评论

TripAdvisor 评级  4.0/5  900 评论

Nice resort for families.

Tripadvisor 评级 4.0/5

chet_l53 经 TripAdvisor 认证的评论

This Pullman resort has always been our preferred accommodation in this area, their villas were great and easy to access, you can just park your car right in front of the villa, we got everything we need to cook here and it is just about 7 minutes drive to The Entrance.

Dear Chester, Thank you for taking the time to share your recent stay with us. We are so glad you enjoyed your stay and hope to welcome you back again soon. Kind regards, Rebecca King Front Office Manager

Untrained staff.

Tripadvisor 评级 1.0/5

Maj S 经 TripAdvisor 认证的评论

I’m really disappointed with my recent stay at Magenta Shores Resort. The location and amenities have potential, but there were several issues that made our experience far from enjoyable. Firstly, we requested a late check-out, which we were sadly denied. We were told that the owner of Unit 72 needed to come in to do some work. Fair enough, but surely he could have chosen a day when the unit wasn’t booked? It felt inconsiderate and added unnecessary stress to our last day. the receptionist did not follow up with the matter. On top of that, the couple who own Unit 70 were incredibly intrusive. The woman was constantly peeking through the fence at us, which was uncomfortable. She even came around to ask if we were owners or renters, and then told us to remove our towels from the balcony because it faced the golf course. Apparently, we should have read the manual (which is news to me because we didn’t realise towels were a violation of the rules). It just felt overbearing, and I honestly don’t think we deserved this kind of treatment. Our Buffet breakfast experience wasn’t any better. I went through the effort of booking a table for five and specifically requested a particular table for the next morning. The lady I spoke to seemed understanding, especially since weekends can get busy. However, when we arrived, we were told that the table I’d requested was given to another group of six. She sat us on a table of six insterad, Why? Apparently, her justification was that a group of six needed a larger table than ours (which was for five). It’s baffling because, if that’s the case, why not give the six-person group the table for six, and reserve the table for five for us? The whole situation just didn’t make any sense and left us feeling frustrated. All in all, I expected a much more relaxed and enjoyable stay at Magenta Shores. Between the late check-out issue, the intrusive neighbours, and the dining mix-up, it was a lot of little things that added up to a disappointing experience. I’m not sure I’ll be returning back at all. The staff need a costumer service training urgently.

Dear Louie and Maj, Thank you for taking the time to share your recent stay with us. I sincerely apologise for your experience. Please know that we do take feedback like yours provided very seriously and I will look into and discuss your feedback with our Management Team. We do hope you will allow us the opportunity to welcome you back again soon. Kind regards, Rebecca King Front Office Manager

Breakfree standard with Pullman prices

Tripadvisor 评级 3.0/5

lost_nomads Couples - 经 TripAdvisor 认证的评论

On the surface driving in to the grounds past the golf course and the spectacularly maintained gardens, you reach what looks like a club house amongst residential buildings. The clubhouse holds reception, dining, spa, indoor pool + sauna, conference rooms and they are all kitted out nicely in a Hamptons type theme. Restaurant staff were great for breakfast and dinner. Barrett’s food a highlight of meals eaten. Our “studio” should not be sold as such, it’s a hotel room and 3 star at that, hailing from the early 2000’s. A small tv sitting on a bashed up desk and a cheap occasional chair that you sunk down into a hole in the upholstery. They provide plates, cutlery and a tea towel but they expect you to wash up in the bathroom sink. Yuk. Given the mould present in the shower I wonder how well they clean everything. They use the excuse they are an eco resort so don’t provide housekeeping, yet they don’t put fly screens on the doors and windows for you to have everything open for fresh air- instead you use an air conditioner? No welcome amenity for Accor members. Hubby played golf but wasn’t too impressed with the course. Sauna was enormous but takes awhile to warm up. The indoor pool wasn’t heated and the main lagoon pool was closed for the foreseeable future. With no 24hr reception, no housekeeping, state of rooms etc I honestly don’t know how they get their 5 star rating. A big IF I was to return, I wouldn’t book the hotel room, ahem I mean “studio” again.

Good morning lost_nomads, Thank you for taking the time to share your recent stay with us. We appreciate your feedback provided and if you could please provide me with your room number so I can look into and address your accommodation concerns. Rebecca.king@accor.com I hope to hear from you soon. Kind regards, Rebecca

Golf resort not quite on Par.

Tripadvisor 评级 4.0/5

pbchurchy Couples - 经 TripAdvisor 认证的评论

Lovely golf resort off the M1. Top resort a little off its game lately. Fantastic location and resort with plenty of facilities, unfortunately many facilities under repair and for the price charged the resort room we stayed in needed a good clean or new paint . Beds comfortable and room was clean but well worn. Paid for a sea view - but was “upgraded” to a three room villa which for two of us was way too big and we would have rathered a reduced price if our sea view was not available upon check in. Restaurant options were good and the quality and price was good.

Good morning Pbchurchy, Thank you for taking the time to share your recent stay with us. We are so glad you enjoyed your time here and appreciate your feedback. Please note for future stays that our villas do not have ocean views and all view requests are subject to our availability for pool, golf or garden views. We hope to welcome you back again soon. Kind regard, Kasey Bell Front Office Team Leader

Poor service and quality

Tripadvisor 评级 1.0/5

Jin K Friends getaway - 经 TripAdvisor 认证的评论

We stayed at Pullman Magenta Shores Resort during the Sep/Oct school holidays and was very disappointed. They ran out of towels, citing the previous public holiday as the reason. The villas are in desperate need of refurbishment, and we found a dead bird outside the outdoor dining area. When I reported it, reception said they would only remove it if the housekeeper was comfortable. This level of service and quality is unacceptable.

Good morning Jin K, Thank you for taking the time to share your recent stay with us. We are so sorry that your stay did not meet your expectations. Unfortunately our delivery of towels was limited by our supplier over the long weekend which we have addressed with them and apologise for the inconvenience caused. Our Maintenance services did come and remove the bird the following morning for you. I do hope you will allow us the opportunity to welcome you back and if I can be any assistance in helping you with your next booking please do let me know as I would love to ensure your next stay with us is to our usual high standard. Kind regards, Rebecca King Front Office Manager

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其他网络用户评价我们的酒店

  • 290 评论 9/10 位置
  • 1,023 评论 5.2/10 房间
  • 799 评论 7.1/10 服务
  • 64 评论 1/10 上网
  • 417 评论 3.2/10 清洁度
  • 403 评论 5.1/10 食物
  • 323 评论 5.2/10 舒适度
  • 211 评论 6/10 早餐

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