Mantra Aqueous Port Douglas 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 851 件のレビュー

Mantra Aqueous Port Douglas - Image 1
Mantra Aqueous Port Douglas - Image 2
Mantra Aqueous Port Douglas - Image 3
Mantra Aqueous Port Douglas - Image 4
3 Davidson Street, 4877 PORT DOUGLAS, Australia

説明

ホテルのその他の情報

  • Soak up the North Queensland sun in our four outdoor lagoon style pools.

  • Feel at ease with our secure undercover parking.

  • Treat yourself to a kid-free adventure with our child minding services.

  • Utilise our business centre with an internet lounge (note fees apply).

  • Stay up to date virtually with our in-room internet access.

当ホテルの客室

ホテル所在地

Mantra Aqueous Port Douglas

3 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.485091, 145.466119

電話番号
ファックス +61 7 4099 0001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • Wifi
  • エアコン
  • 全館禁煙

4 プール

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  851 件のレビュー

トリップアドバイザーの評価  4.0/5  1,690 件のレビュー

2023エクセレンス認証

A memorable experience at the Mantra Amphora

トリップアドバイザーの評価 5.0/5

PMW31 トリップアドバイザー認証口コミ

We stayed in a two bedroom swim out room. The room was clean, comfortable and had everything we required for our stay. The customer service we received from all of the reception staff was excellent, nothing was too much trouble. In fact all of the staff were super friendly and helpful. We will definitely be returning. Thank you for making our stay a memorable one!

Thank you so much for your fantastic review! We’re thrilled to hear that you had a memorable experience at Mantra Amphora. It’s great to know that the two-bedroom swim-out room met your needs and that our team’s service left such a positive impression. We look forward to welcoming you back for another wonderful stay in the future. Warm regards, Emelia Rockliff General Manager, Mantra Aqueous

Loved our 1 Bedroom Unit

トリップアドバイザーの評価 5.0/5

Sue G トリップアドバイザー認証口コミ

We had a one-bedroom unit for 5 nights in early Nov and thought it was fantastic for the price. We had reserved early and even rebooked when the price was reduced. The great things about the unit was the space, lovely balcony with spa tub, kitchen supplies, and the quietness. We had neighbors on each side and above us, however we did not hear them at all other than when on the balcony. We had perfect weather and used the pool almost daily - it was nice to have different sides to choose from if you wanted shade or sun. The unit is not brand new or super deluxe (sofa was only so-so), however it was clean and spacious, and for the price we thought it was fabulous. This is really much more like renting a condo than a hotel.

Dear Sue, Thank you so much for taking the time to share your wonderful review! We're delighted to hear that you enjoyed your stay with us at Mantra Aqueous and found your one-bedroom unit to be a great value. It's fantastic to know that the space, balcony with spa tub, and the quiet environment contributed to a relaxing and enjoyable experience. We also appreciate your feedback on the pool area—it's always great to have options for both sun and shade! While our units may not be brand new or super deluxe, we strive to offer a comfortable and spacious environment for our guests, and I'm thrilled that this suited your needs. We look forward to welcoming you back in the future, and we'll be sure to maintain the high standards that made your stay so enjoyable. Best regards, Emelia Rockliff General Manager, Mantra Aqueous

PERFECT

トリップアドバイザーの評価 5.0/5

Caz C トリップアドバイザー認証口コミ

Lovely and clean, lovely staff and the perfect location, walking distance to coffee and dinner and the marina, we could not fault. Will definitely stay again and recommend to friends and family. If I had to say a negative, I felt uncomfortable with my dirty towels at reception with people at the desk, it would be nice to have another location to drop them to rather than reception, however this is so minor. All in all we will be back - thank you again

Dear Caz, Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed your stay with us at Mantra Aqueous and that our staff, location, and facilities met your expectations. It’s always wonderful to hear that you’ll be recommending us to your friends and family! I also appreciate your comment regarding towel drop-off at reception. We do have a white hamper located in the corner of reception where guests can discreetly drop their towels without needing to approach the front desk, so I hope that will help on your next visit. We look forward to welcoming you back soon! Warm regards, Emelia Rockliff General Manager Mantra Aqueous

Modern hotel in central location

トリップアドバイザーの評価 4.0/5

C7964ROkarend トリップアドバイザー認証口コミ

Clean modern room. Our room had a balcony and jacuzzi, TV and small kitchenette. Tea/coffee provided. Rooms can be serviced for an additional fee. Reception open from 8 til 6pm. Friendly staff. 2 large pools. 1 minute walk to Macrossan street.

Thank you for taking the time to share your experience with us! We’re delighted that you enjoyed our modern rooms, the balcony with the jacuzzi, and the convenience of our central location. It’s fantastic to hear that you were able to take full advantage of the amenities, including the pools and kitchenette. Our team takes great pride in providing a friendly and welcoming environment, and we’re so glad that it made your stay more enjoyable. We look forward to welcoming you back for another relaxing visit! Warm regards, Emelia Rockliff General Manager Mantra Aqueous

Poorly run establishment

トリップアドバイザーの評価 1.0/5

patrickwS2541VO トリップアドバイザー認証口コミ

To call the day before a booking and demand we upgrade due to your own oversight was super unprofessional. Generally when a business stuffs up and inconveniences their customer they'll be forthcoming in making sure their needs are met, but we received absolutely nothing. To go with this, the room had a heap of mould. The pictures, the bathroom ceiling the lamps and part of the balcony, had very obviously established mould that has just been ignored. The only lift was also broken for half a day, and no general communication email was sent out. I know it's only a 3 story building, but it made getting to and from the car a major hassle with a pram, there was literally no alternative for elderly and people with a disability, so you'd think a general email to all current guests explaining the issue and a general ETA would be a given.. All up, I am super disappointed in a bunch of things that are pinned to a poorly run establishment rather then bad luck, so I'll be both avoiding mantras for a bit and letting others know about the this particularly poor one.

Dear Patrick, Thank you for taking the time to share your feedback about your recent stay at Mantra Aqueous. I’m truly sorry for the miscommunication regarding the bedding arrangements. I had sent out an email to apologise for this oversight, and we appreciate your understanding in these situations. As one of the few properties in Port Douglas with an elevator, we did not anticipate the inconvenience caused by its unexpected outage. I want to assure you that we acted quickly, with a technician arriving on-site the same day to resolve the issue. We understand how challenging this was, particularly for guests with prams or mobility issues, and we regret any hassle it caused. I also appreciate your comments regarding cleanliness. We take these matters seriously and will be addressing them with our housekeeping team immediately. Your feedback is invaluable in helping us improve our services. If you’d like to discuss your experience further, please don’t hesitate to respond back to my direct email. Thank you for your understanding, and we hope to have the chance to welcome you back in the future. Sincerely, Emelia Rockliff General Manager, Mantra Aqueous

との提携 TripAdvisor

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