Pullman Port Douglas Sea Temple Resort and Spa 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 929 件のレビュー

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Mitre Street, 4877 PORT DOUGLAS, オーストラリア

説明

ホテルのその他の情報

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

当ホテルの客室

ペントハウス

Three Bedroom Penthouse apartment

非契約写真

  • 7 人/最大
  • 167 m² / 1797 sq ft
  • 寝具 3 x キングサイズベッド
  • ビュー: ラグーンビュー

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ホテル所在地

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
オーストラリア

GPS:-16.52604, 145.472916

電話番号
ファックス +61 7 4084 3599

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 全館禁煙
  • ルームサービス

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

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お客様のご意見

実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.2/5  929 件のレビュー

トリップアドバイザーの評価  4.2/5  2,313 件のレビュー

Disappointing Decline – No Longer a Five-Star Experience

トリップアドバイザーの評価 2.0/5

thecurioustravellers トリップアドバイザー認証口コミ

I stayed at Sea Temple Port Douglas earlier this month and was genuinely disappointed, particularly given how highly this property was regarded in the past. The restaurant experience was extremely poor. The food was basic to the point of being inedible, which is unacceptable for a resort that still markets itself as five-star. We also tried room service, which took over an hour to arrive and was delivered cold. This alone suggests serious operational issues. Unfortunately, the problems didn’t stop there. The overall atmosphere felt unmanaged. Staff were frequently standing around talking rather than attending to guests. Beer cans and plastic cups were left around the pool area for days, and sun loungers were often left in disarray, never being reset or cleaned each morning. These are basic hospitality standards that simply weren’t met. What stood out most was the apparent lack of management presence. There was no sense of oversight, urgency, or pride in maintaining the resort. Sea Temple no longer resembles the polished, premium experience it offered a few years ago. This property has enormous potential, but something needs to change immediately. Until standards, service, and management improve, it cannot be recommended as a five-star resort.

Unacceptable Pool Conditions and Dismissive Management

トリップアドバイザーの評価 1.0/5

dominics371 トリップアドバイザー認証口コミ

We arrived at Pullman Sea Temple Port Douglas on a Saturday. Over the course of four days, the main pool steadily deteriorated — from slightly cloudy to dark green and, in appearance, resembling a swamp. Despite this, resort staff repeatedly assured guests that the water was “safe to swim.” The pool largely remained accessible, with limited and poorly positioned signage. Even during brief periods when the pool was reportedly closed, signs were placed in common or corridor areas, which was ineffective for a resort dominated by swim-out rooms. As a result, many guests continued using the pool directly outside their accommodation. What I found particularly disappointing was the attitude taken by resort staff when concerns were raised. At one point, it was explicitly stated to us that we were “not their customer” because our accommodation had been privately rented. This was said openly and left a very poor impression, especially given the ongoing issues impacting the stay. During the stay, I developed what a medical professional described as folliculitis, a skin condition that can be associated with exposure to unclean water. I cannot state definitively that the pool caused this, but the timing and circumstances were concerning. By contrast, the private accommodation owner was significantly more professional and empathetic. They acknowledged the challenges we faced — including the lack of a usable pool for much of the stay — and, while limited in what they could do, they did provide a small amount of compensation, which was appreciated. For a resort positioned as a premium destination, the lack of transparency, empathy, and guest-focused care was deeply disappointing. Based on our experience, I would not return or recommend this property.

A Magical Proposal

トリップアドバイザーの評価 5.0/5

Nicholas H トリップアドバイザー認証口コミ

I proposed to my partner on the Boardwalk to the beach at dusk. Molly ensured that the moment was as special as I had imagined - from a private table for two overlooking the beach to discreet captures of the whole moment, it was just perfect. A special thank you to Sophia too for helping me plan the proposal weeks out from our stay.

Dear Nicholas, Thank you for sharing your wonderful experience with us. We are delighted to hear that your proposal was magical and that Molly and Sophia contributed to making it so special. It is always our aim to create unforgettable moments for our guests, and we are pleased that we could assist you in planning this significant occasion. Your kind words will be shared with our team, who will be thrilled to know they made a lasting impression. Best wishes, Pullman Port Douglas Sea Temple Resort and Spa

5 day stay with partner and friend

トリップアドバイザーの評価 5.0/5

Calum P トリップアドバイザー認証口コミ

My partner and I travelled Australia with our friend and stayed at this resort for 5 days. You can use the room like we did which was partly a place to relax but we were out most of the time doing tours and seeing other areas of Port Douglas. The resort was very communicative and had arranged to pick us up from the train station in cairns which I had previously purchased when booking the resort. Even with the delays the train had they were more than flexible. The resort itself is beautiful very picturesque and very accommodating. I didn't see the spa but the pool area was great for both families and couples who wanted a relaxing dip. The food at breakfast was more than accommodating especially with fussy eaters like my partner and friend. Our room was spotless and they have enough facilities in the room so that families and people travelling could be looked after and either have family meals in the hotel room and get any dirty washing done. Would definitely stay here again

Dear Calum, Thank you for taking the time to share your experience at Pullman Port Douglas Sea Temple Resort and Spa. We are delighted to hear that you and your companions enjoyed your five-day stay and found our resort to be both beautiful and accommodating. It is gratifying to know that our communication and flexibility regarding your transportation from the train station contributed positively to your experience. We strive to ensure that our guests have everything they need, especially when it comes to dining options for varied preferences during breakfast. Additionally, we are pleased that your accommodations met your expectations for cleanliness and facilities. We appreciate your kind words and look forward to welcoming you back for another memorable stay. Best regards, Pullman Port Douglas Sea Temple Resort and Spa

An enjoyable stay

トリップアドバイザーの評価 4.0/5

blairdavies トリップアドバイザー認証口コミ

We recently stayed at the Pullman for 7 nights in a 3 bedroom pool villa, the villa itself was amazing and in a very quiet part of the hotel groups away from the main part of the hotel. The only thing we could hear was the animals outside. The cleaning inside the villa could improve there were parts of the downstairs flooring which had sand on the tiles from previous guests. Other than that we can’t fault the villas. We ate breakfast each morning in the restaurant, the variety of food offerings wasn’t great but the quality was there.

Dear Blair, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Port Douglas Sea Temple Resort and Spa. We are delighted to hear that you enjoyed the tranquility of your pool villa and that it met your expectations in terms of comfort. We appreciate your comments regarding the cleanliness of the villa and the breakfast offerings. Our housekeeping team is committed to maintaining high standards, and your observations will be taken into consideration for our ongoing improvements. Furthermore, we continually strive to enhance our dining options to provide a varied experience for our guests. Thank you once again for your valuable feedback. We hope to welcome you back in the future for another enjoyable stay. Best regards, Pullman Port Douglas Sea Temple Resort and Spa

との提携 TripAdvisor

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