Mantra Nelson Bay

We treat ourselves to the 3 bedroom penthouse a couple of times a year as the views of the bay are fantastic and, although not specifically intended for limited mobility guests, my elderly parents can manage with the walk-in shower and ample space for a walker throughout the apartment. We were upgraded to the deluxe penthouse this time, i think they were completely booked out and unfortunately it was a real struggle as the accessible/walk-in shower was up two flights of stairs. There were no rails inside the bathrooms so it was a real struggle to use the toilet and shower for my elderly parents and the rail on the stairs leading up to the second floor felt like they were going to come out of the wall. The view of the bay in the deluxe penthouse was also lacking as the balcony looked over urban sprawl. 2 of the 3 bathroom basins were clogged and took about 15min to drain, you can imagine the residue left in the basin once it cleared. We reported it straight away but nothing was done about it. The apartment itself is huge and the enormous balcony would’ve been perfect if there was a view of the bay (as per the assurance of reception staff and website description) but the facilities need attention including the dishwasher (didnt seem to wash dishes very well, rusty inside) dirty oven and over stove air filter sticky with oil. The plates, cutlery and glasses were mostly mismatching and the extra blankets supplied were very very dirty. The windows on the second level also all need cleaning. Overall it didn't really feel very ‘deluxe’ apart from the enormity of the apartment and it was definitely not accessible. I’d highly recommend the 3 bedroom penthouse in building A over the deluxe penthouse, it’s also a lot more quiet as it’s further away from the excellent pool and BBQ area. Proximity to Nelson Bay shops and the marina is excellent from Aqua Mantra but you need a car for the better beaches (Anna Bay, Shaol Bay etc) and places of interest. Will stay here again but will insist on not being upgraded.

We booked a 3 bedroom apartment through Accor and were given a garden view apartment that was in dire need of updating. The rooms were very dark and dinghy and the cleanliness left a lot to desire. The supposed hi speed internet was not existent. We have stayed here previously and booked through the Mantra themselves and were placed in nice rooms with balconies, not sure if booking direct makes the difference.

Having stayed here before decided to rebook again.....poor choice. Very run down with broken blinds dirty marked walls , some sort of electrical wires hanging out of the room fan. Looked more like a knocked about rental than a mid level accomodation. Wouldn't stay again unless they have a rooms refurb. Things like lifts and common areas had the same dirty floors both days we stayed.

We stayed here from 12/1 until 15/1. We were in Nelson Bay for a swimming carnival on 14/1. The premises were lovely, the pool very clean and well maintained. Any staff we came into contact with were very friendly and helpful. Our 2 x bedrooms (one with an ensuite) were large and clean. The main bathroom was large. My only complaint would be the shower over the bath which I find very dangerous. Ceiling fans in the bedrooms and air conditioner in the living rooms kept us cool at all times. There was plenty of room for us. The towels were white and fresh and the sheets crisp and white. A full sized fridge, microwave. dishwasher, washing machine, dryer and well equipped kitchen made for a relaxing few days. We would definitely

Very enjoyable 4 day stay. We had a 2 bedroom apartment with 2 king beds, ensuite off main, plus full size bathroom, full kitchen, and laundry facilities. Apartment was very spacious and overlooked the pool. Beds were comfortable and apartment very spacious. All staff we came in contact with were very friendly and helpful. Pool was great and lovely temperature. Great location (walking distance to Marina) Only downside was our secure parking was in a different building to our apartment which seemed a bit odd. We will definitely be back.